PetersenDean Reviews

3.0

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98 User Reviews

5.1

Overall Score

3.0

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98 User Reviews

5.1

Overall Score

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Summary of Reviews

Star Rating

3.0

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98 Reviews

Review Breakdown

5 grade

37%

4 grade

14%

3 grade

2 grade

1 grade

40%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Mark Swearingen

We financed a 24-panel installation by PetersenDean. The sales call was a hurried, somewhat high-pressured, and take-it-or-leave-it experience. The installation process, however, was top-notch and very professional. The workmanship left nothing to be desired, and the sizable crew was in and out in about a half day and in a neat and tidy way. The customer service follow-up has been minimal, but although the response is quick, I never know who is going to respond or how. However, PetersenDean's customer service is responsive, period. As far as system performance is concerned, this year, we had no PG&E bill in June, July or August, and our September bill is just under thirteen dollars.

8 years ago

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Robert L Rancho Cucamonga, CA

We chose Petersen Dean because of the importance of purchasing American made components, and labor. We've been very pleased with all facets of the Contractor, securing bonus discount incentives, and enjoying the timely installation and subsequent reliable operation of our system. We are very pleased, and enjoy our new lower energy bills that contradict the notices we were getting from our utility provider that our rates are going up. We recommend Petersen Dean to friends and family. Thank you Jim P!

7 years ago

Reply from PetersenDean

Hello Robert,

Thank you for taking the time to share your positive experience with us. Enjoy your solar savings and thank you for choosing PetersenDean for your Home improvement needs!

Kindest Regards,
Corporate Customer Relations
PetersenDean Roofing and Solar

Apr. 3rd, 2019

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chad sheldon Santa Rosa, CA

My wife and I purchased our solar system from Petersen Dean . We could not have been happier with them . We talked with 2 other companies and they could not deliver, on the price and financing packages that PD offered.. The whole deal was seamless , and smooth . Customer communications were excellent , and so was the installation process.. In fact , when they installed my system, they put up 15 panels in about 6 hours. And getting the city permit and sign off was a piece of cake .. No hassles , no drama.. Would I recommend them ? I already have ...!

8 years ago

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Victor Cantando

Over all I would have to say I give PetersenDean 91/2 out of 10. they did everything they promised and a bit more, on time on budget, good clear explanation of what I was getting for my money, advised me clearly about solar panels, what to expect and not too, when the project will start and finish, and they did all that as promised, the panels look great, perform great and they left the job site as they found it. win win! Now you ask about the 1/2 point off, very very minor issue with a lost deposit check on there part that cost me a little personal time and effort.

8 years ago

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mark moore

I have a Peterson dean system on my home I can say I am very pleased. the delivery was spot on time love the product customer service was very good. I would buy again and boy o boy the saving from my electric bill is out of this world

8 years ago

Reply from PetersenDean

Hello Mark,
Thank you for your feedback on your experience with PetersenDean. We are happy you were satisfied with the product and customer service. Enjoy your solar savings and thank you for choosing PetersenDean for your Home improvement needs!

Best Regards,
Corporate Customer Relations
Petersen Dean Roofing and Solar

Apr. 3rd, 2019

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charles e welch

Very good service, had a small problem when it went off line, they let me know it was not producing and came out and rebooted the system no problems since. System producing power plenty of power. Bill in the low teens during summer.

8 years ago

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manny vargas Escondido, CA

Customer service was great. They addressed some issues immediately after being notified. Installation was perfect, no leaks after the rain. They don't offer lease or PPA but why would anybody want a lease or PPA. Purchase is the best option to be able to avail of the tax incentive.

8 years ago

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Gundersen Yorba Linda, CA

I was very pleased with the whole experience at PetersonDean. They did what they said, when they said, and everything went well. Later on I had a problem with the city over an open permit. I call PetersonDean and within two days the problem was solved. Service after the sale is very important to me. They came through just fine.

8 years ago

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Bruce Dorff Greenville, TX

Petersen Dean installed my system in the spring of 2015. I have no complaint about Petersen Dean but am really unhappy with the Fronius Inverter that was installed. It has crapped twice since installation. It is warranteed for 10 years but I am concerned that the product will end up costing me more than the system is worth after that.

8 years ago

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Tim Shevlin Pomona, CA

My system was installed in Anaheim, CA in January, 2016. The permitting process took a long time, but contact with an assigned customer service rep in Fremont kept me in the scheduling loop. My flat roof was replaced expertly, there have been no service requirements and I'm making lots of power for the city as well as myself.

9 years ago

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Chris V Newbury Park, CA

I've had PetersonDean Solar System for a few years now. Love their product and haven't had any issue with their customer service. I would highly recommend them to anyone interested in buying solar

8 years ago

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Dan

Everything they promised, they did. There were software issues at first, but that was from the separate manufacturer of the special system, P/D never stopped until the issues were corrected.

8 years ago

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Luis Chavez Hanford, CA

I have been a customer with Peterson Dean for over 3 years. Great product, no problems with their solar panels or equipment.

8 years ago

Reply from PetersenDean

Hello Luis,
Thank you for your feedback. We are happy you were satisfied with the product. Enjoy your solar savings and thank you for choosing PetersenDean for your Home improvement needs!

Best Regards,
Corporate Customer Relations
Petersen Dean Roofing and Solar

Apr. 3rd, 2019

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Christopher Vacaville, CA

Wonderful company. We’re very helpful in explaining everything.

3 years ago