NRG Home Solar Reviews

Pushy! I checked on Home Advisor saying I was interested in going solar in the future. NRG Emailed me and called constantly at home. When I said yes I might be interested, needed to discuss it with family, and agreed that I liked their rates and saved them an SDG&E bill, having a life I couldn't respond to their ensuing calls and emails fast enough. Then this lady with a charming Aussie accent kept leaving me messages saying maybe you're not really interested should I cancel your account and implied I was wasting her time. Keep in mind I have perfect credit, own my own home, get multiple offers daily, they want something like a 20 year commitment, and when I as a customer who has other things in my life says I'll get to you when I get to you it isn't good enough. Don't ever check any website boxes asking about solar. Your spam box will never be empty again.

We went through installation and we are 6 months into the process still waiting on the energy company to hook us up. The real issue we have is that someone involved in the installation or final inspection stepped on and broke the drain line on our AC unit in our attic. When the weather warmed up we turned it on. It flooded our ceiling in our living room. We called NRG Home Solar 4 times and they never even called back. I had to foot all the expenses for repairs out of my pocket. VERY BAD CUSTOMER SERVICE! It's only the beginning.

I signed up with NRG at the end of August. I wasn't eligible for panels but they promised me a flat rate x 20 years plus 6 months of free electricity. So far there has been no change in my bill. I am apparently waiting for a local solar farm to be built but have been given no further details. It has been no harm, no fowl, but I am approaching 6 months of being signed with them and no changes in my electricity bill or service.

I signed with NRG in November 2014. They installed my panels on April 2 2015 and on June 10th they finally turned them on. I noticed that there is a real lack of communication between NRG and myself and all the inspectors that have to be involved. I started making calls on my own just to get things going faster. I understand that they maybe overwhelmed but 7 months?

NRG Home Solar cold called me to participate in a solar farm, to either buy but most likely lease as many panels in that farm as they determine my needs to be.They claim no maintenance fee, but beyond that there are many other questions I still have. They claim they can save me upto 90% of my current energy bill. At over $400 average a month, I want to know more. I don't quite understand how they get my energy derived from the leased panels to Who? and then to me? and what will this cost me a month for the privilege of leasing these panels. If anyone knows, please explain.

very unhappy with NRG i now pay more per month than i did before when i was just with my utilty companey i understood when i purchased solar my total cost would be less. i have contacted NRG and have got no saddistfaction