Moxie Solar (Out of Business): Read 805 User Reviews From Real Homeowners

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Ingrid Belding North Liberty, IA

While everyone we met was pleasant, we do think it would help if they had a different method of project management. Our system was not properly hooked up in the sense that the panels were not all entered in the system so half were not counting in the energy tally - it took techs 3 weeks to come back and fix that. Installers were quick, but left exposed roof areas between some panels for vents. After they finished we looked and mentioned it looked like 2 panels were missing. They explained why they did it that way and said they ‚Äú could have moved the arrangements to keep them all together‚Äù but they didn‚Äôt ask us so we never had input. Found that there are ways to install over those areas that they didn‚Äôt use.Communication was not always smooth: many different contacts for separate parts of the process. We haven‚Äôt received a manual or link to one for our system. Our Powerwall did not arrive yet, over 6 months since we signed our agreement. That is supposedly a COVID related delay issue with Tesla.

4 years ago

Reply from Moxie Solar (Out of Business)

Ingrid, thank you for your business and taking the time to leave us a review. We appreciate your honest feedback so we can work on improving our process. I will forward your concerns to our customer service department for further action.

Feb. 4th, 2021

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Leo Dubuque, IA

To begin... the salesman felt quite pushy, He was very informed though but some of the crucial answers were vague, then we had some more questions and referrals to do but never heard from our salesman again, after that all was corporate level deal, several people sending emails back and forward, was a little confusing and overwhelming, then after a few months people came installed our things really quick, no complaints about that, my biggest deal was that our financial information was not accurate, things didn't happen as was informed and when asked their answer was more like "ask your taxes person" sooo just make question and ask everything in writting before you sign, have them comeback and explain again to make sure the story doesn't change like it did with me. Good luck! you will need it...

5 years ago Edited January 10, 2024

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. We certainly do care about your needs and always honor our workmanship warranty. We recently updated our service procedures to be more streamlined and attentive. Please fill out the service request form on our website or call 855-669-4387 with any questions you may have.

May. 13th, 2020

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Evan & Melissa Tiffin, IA

I had researched different prices from companies and Moxie is local - that was a big one for me in the fact that if problems were to come up, I felt like having a local company would be nice to go to the office if I needed to and they would be more responsive. Turning on the system was more delayed than I cared it to be. I feel like I wasn't kept in the loop in terms of the process and how long things were going to take. I was always emailing them asking questions. I will say that the customer service rep I talked, Stacey, was terrific. I mean she did a great job answering all my questions. but everyone else could have been so much more proactive in keeping me in the loop of what was happening and about how long the process would take and how things are supposed to work.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. Stacey is a wonderful asset and we are glad you could experience her helpfulness! Still, we regret not providing you with the complete level of service you desired. We have recently updated our service process to be more streamlined. Please call 855-669-4387 with any future questions or concerns.

May. 8th, 2020

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Barb

They weren't very good at calling back. I think they were growing very rapidly at the time we were using them and we just didn't get a call back so it's kind of disappointing. When they sold us the product, they had communicated to us that it was all the company-run people that were doing it. WHen they came out to install them, it was a subcontractor and they tore up our whole yard and left all kids of holes and didn't fill them in. The equipment is good and we get a lot of power.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. We have heard your feedback and added additional crew members and operations personnel. We do always try to avoid subcontractors as much as possible, but in a few cases it's unavoidable. We apologize for the experience you had with them and how your yard was left. Glad to hear the system is running great though! Should you need anything going forward please don't hesitate to reach out.

May. 21st, 2020

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Erin Fitzgerald

Great up front, but then break down of communication and being passed around to too many people without clear timelines for install. We felt like our $16,000 purchase was considered small when to us it was a big decision to invest in solar. We would receive requests for money but then updates and installs were always delayed or poorly communicated. We also had to ask just to get a paid invoice once the job was complete, just not clear who does what, or who moves things forward in a timely way. Great product, but a hard process.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We regret that this was your experience but we are happy you ended up with a product you are satisfied with. We will use your feedback to improve communication and be better going forward. Thank you

May. 21st, 2020

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Paula

The process of installing solar is very complicated and deals with many different companies and agencies. I think each client should be assigned an agent that oversees & directs the process from start to finish. Someone that knows what's going on with your project at each stage and is the point person for all subcontractors and agencies to contact for direction. I also think the sales team could and should do a much better job of providing accurate and precise information about the process and have knowledge of the rules and regulations in the area they are selling the product.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. It can be complicated and we understand our job is to simplify it for our customers and make it easy. We will use your feedback to improve communication and processes going forward. Thank you again

May. 21st, 2020

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Darren Wander Hiawatha, IA

Rating Moxie Solar is a difficult task. For example Customer Service ranges from "Excellent" from some the office staff to "Poor" for the salesperson who visited my home. Value for money is the same situation, the products they sell are top notch and many of the installers were great. But we also had one installer who literally did an oil change on his van in or driveway leaving a large oil slick and another installer who left the panels on our grass which searched 12 rectangles into the grass.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. I can understand where you're coming from and appreciate you providing details on the aspects that need to be improved. Our goal is to leave a job site the same or better than it was and we missed the mark on that for you. I will share your feedback with the team. I hope your system is running strong for you and should you have any questions or issues arise please don't hesitate to reach out.

May. 12th, 2020

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John & Jane Donnellson, IA

I don't feel like the communication was very good. They installed our system on Christman Eve into the evening in the dark and the weather was bad. I kind of feel like there were some issues that kept them from getting this done earlier and we were quite worried about their safety as well as our liability if anyone were to fall. It was literally them getting this project done at the very last minute for 2019, which I appreciate but also we didn't want that at the risk of somebody getting injured.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We regret giving you any feeling of unrest. Rest assured we are a fully licensed and insured company with expertly trained installation crews who regularly work on icy/ roofs! Still, we will certainly take your thoughts and feelings into account going forward. We hope you are enjoying your solar energy system. Please don't hesitate to reach out with any questions or concerns.

May. 8th, 2020

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James Jenkins Jacksonville, FL

Had major issues with my project (not totally the fault of Moxie). It took a long time before my project issues became a priority for Moxie and though they promised to offer me something in consideration for my considerable trouble, they never did.

4 years ago

Reply from Moxie Solar (Out of Business)

James, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the issues you experienced during the delay of your installation. We would like to look into this further and provide additional assistance where its needed. I will be reaching out to you personally. Thank you again for highlighting your issue for us so we can improve our process where it's needed.

Sep. 21st, 2021

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Joseph J Bovy Middleton, WI

1. The initial salesman was very pushy and not totally honest. 2. The installation crews were good. The local contracted electrician very good. 3. The final connection crew was horrible. Tried to do it over the phone and were incompetent.

4 years ago

Reply from Moxie Solar (Out of Business)

Joseph, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the issues you have experienced. We would like to look into this further and reach out to you directly. Thank you again for highlighting your issue for us so we can improve our process where it's needed.

Sep. 15th, 2021

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Scott E. Rubitsky Middleton, WI

Sales (salesman was fired) and installation went fine. The set-up of my internet data was atrocious. The array display is still incorrect and shows as designed and not as built and I have given up trying to get it corrected.

4 years ago

Reply from Moxie Solar (Out of Business)

Scott, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the issues you are experiencing with your monitoring system. I will look into that issue for you and let our Service Team know you are still in need of assistance. I will reach out to you from my direct email at Hona.Mattson@moxiesolar.com so we can discuss further. Thank you for brining this to our attention again.

Sep. 10th, 2021

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Les Evergreen, CO

The electrical crews who helped with installation were quite helpful. There was a little difficulty with wiring the fire alarm out of the garage for the panels, but they were able to figure it out. Since installation, we've had a few electrical issues but they've been extremely helpful to fix those.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I apologize for the frustrations that the wiring installation process caused you. Please feel free to reach out to me directly at: Hona.Mattson@moxiesolar.com if there is anything that I can help you with in the future.

Jun. 30th, 2021

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David Saint Paul, MN

The project management people that were communicating with us and scheduling our home were not very serious and didn't know who we needed to talk to. The installation process went very well. Overall, I think they're a trustworthy company.

4 years ago

Reply from Moxie Solar (Out of Business)

David,
Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I apologize for the frustrations that the communication during the installation process caused you. As we strive to provide an exceptional Moxie experience to each of our customers, sometimes we do miss that mark, and I apologize that it was with your build. We appreciate you for highlighting this issue for us so we can improve our process where it's needed. Please feel free to reach out to me directly at: Hona.Mattson@moxiesolar.com as a point of contact for anything you may need in the future!

Jun. 30th, 2021

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Todd Brookfield, WI

We signed up with Moxie Solar because they seem to have the best panels. The coordination was a little tricky with them and I had to prompt them to get the energy company on board. The process was kinda slow, but everything is working so far.

4 years ago

Reply from Moxie Solar (Out of Business)

Todd,
Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I apologize for the frustrations that the delays in the installation process caused you. As we strive to provide an exceptional Moxie experience to each of our customers, sometimes we do miss that mark, and I apologize that it was with your build. We are glad to hear that everything is working smoothly for you now! Please feel free to reach out to me directly at: Hona.Mattson@moxiesolar.com if there is anything i can help with going forward.

Jun. 30th, 2021

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Larry Sweeney Lafayette, CO

Everyone was good except the permit department. They let the City approval sit for almost a month. Our installation was 2 months after the hopeful completion date on the contract. No notification to the customer service department. Called for updates at least 10 times. Need to improve the communication between departments and customer.

4 years ago

Reply from Moxie Solar (Out of Business)

Larry,
Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience where it's needed. I understand your frustrations with the delay in permitting, and apologize that the communication seemed to be lacking on our part for your project. Thank you for highlighting this for us! We are taking internal steps to resolve these sorts of issues going forward. I will reach out to you personally so I can help to resolve your negative experience. I do hope you are enjoying your new system!

Apr. 19th, 2021

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Norman & Shannon Toliver Monroe, NC

Sales person was nice, she helped us get everthing straightened out when it felt like we were getting a run around after the panels were installed. Which we still have a water stain on our ceiling that hasn't been taken care of .

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review. Please contact MOXIE about your water stain.

Jan. 20th, 2021

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Dave

I had good support from them. It took too long for them to get the panels up. Then after I got it running, I had about three banks that were not running properly and it took too much time for them to come out and replace them.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. We regret that you had to wait for service and have heard your feedback. We just updated our service procedures to be more streamlined and attentive. For any future service needs please fill out the short service request form on our website (at the very bottom under "Support") or call 855-669-4387 ext 2. We hope you don't need any future service, but if you do we look forward to promptly serving you!

May. 21st, 2020

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Kory

We had to initiate a lot of the conversations between us. They left out key pieces of information that we should have been told up front and it was very disappointing that we had to track them down with every step of the way.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We pride ourselves on solar education and regret that this was the feeling you were left with. Going forward we would value knowing what can be communicated better, please reach out to your client service liaison if you would like to share specific details on how your experience could have been better. Thank you!

May. 21st, 2020

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Keith Lynn Center, IL

The panels are installed and that was very good. We still have an outstanding problem that we can't have fixed. Their follow-up on getting things rectified is not good. Once they get their check and are paid for the installation they seem to forget about you.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. Glad to hear you were satisfied with the installation. We recently updated our service process to be more streamlined and know that we still very much value you and your needs as a MOXIE customer. Please reach out to 855-669-4387 to speak to a service liaison who can get you what you need.

May. 12th, 2020

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Joyce

The system failed after about a year. I've been disappointed because of the issues. When our system went out, they were supposed to be monitoring it every day for production or every week and let you know if something went wrong. It was two months before we got it repaired and nobody contacted us.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. We apologize for the issues you experienced and are glad your system is now back up and running. Still, 2 months is not acceptable. We recently updated our service process to be more streamlined and transparent. Please call 855-669-4387 with any future questions or concerns.

May. 8th, 2020

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Zimmermann Solon, IA

The equipment's fine, I just don’t know anything about it. I made several calls and never received a reply on any of them. When the panels were installed there was no information give on how things really work and I needed to be able to figure out myself where all the breakers were and what switches are to be switched.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for leaving a review and for your honest feedback. We take solar education seriously and regret not providing you with the proper information you needed. We recently updated our customer service procedure to be more simple and streamlined. Please call 855-669-4387 with any questions or information requests. We look forward to promptly serving you.

May. 6th, 2020

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Collofello Braidwood, IL

Installation went good. I would have been rating them a five on everything if they hadn't sold our reclaims contract out. It's been taking forever to get the money from them. They're a very shadowy company, they're not very good, they don't respond well.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We recently updated our customer service policy to be more streamlined. Please call 855-669-4387 with any questions or requests and we will do all we can for you.

May. 6th, 2020

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Hood Kewanee, IL

At one point I was having issues with the prject manager. The problem was I would change things and he did not want a change so I had to call up to his boss and everything and they ended up changing things for me. The brand they're selling is very reputable.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. Kudos to you for working to get what you needed and apologies if anyone made that difficult for you. Your satisfaction is always most important to us. Please let us know if there is anything we can do to earn your 5-star review

May. 6th, 2020

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Anonymous Ladora, IA

It took a while and the installers were not kind to my property. They didn't pick up after themselves and clean it up or anything like that. A lot of trash. The sales rep that I got is not a good sales rep. He's not nice and was very overbearing and psuhy.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We regret that you had this experience with our company and assure you this is not typical. We put high importance on respecting our customer's property and leaving it the same or better than it was. We hope you are enjoying your solar energy system and welcome you to call our office with any additional information or details on how we can improve and earn your 5-star review.

May. 8th, 2020

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Furse Round Rock, TX

Price is good and I appreciated the general knowledge of the sales rep that I was working with. The project management was absolutely terrible. Follow-up during the installation was very poor. The installer showed up and walked away. It took me reaching out to them to get any information on how the system actually worked. There was no walkthrough.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We are glad to hear about your positive experience with our sales team and we apologize for issues with follow-up. Communication is key and we failed to provide that to you. Rest assured we have reviewed and updated our communication policies for both installations and services to keep this from occurring in the future. Please don't hesitate to reach out with any questions you may have.

May. 5th, 2020

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Finneron Boomer, NC

The panels were installed on July 12, our system didn't go on line till August 19th and it took another technician coming out to the house on September 10th before we could monitor the system.

4 years ago

Reply from Moxie Solar (Out of Business)

Finneron, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the issues you experienced during the delay of your installation. We would like to look into this further and provide additional assistance if possible. I will be reaching out to you personally. Thank you again for highlighting your issue for us so we can improve our process where it's needed.

Sep. 21st, 2021

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Adrian V Wilmington, NC

After the initial phone calls, nobody communicates with you. I had the installers randomly show up at my house one day 4 months later, when I needed to work. Never an update on anything.

4 years ago

Reply from Moxie Solar (Out of Business)

Adrian, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the issues you experienced with communication on our behalf. We would like to look into this further and provide additional assistance if needed. I will reach out to you personally. Thank you again for highlighting your issue for us so we can improve our process where it's needed.

Sep. 21st, 2021

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Kevin Bangor, WI

Whenever I call or send an email, it takes them a while to get back to me though in the past couple of weeks, they have been really good. Everything is not working and it takes them a while to get to stuff.

4 years ago

Reply from Moxie Solar (Out of Business)

Kevin, We appreciate your feedback so we can continue to improve our customer experience. I apologize that the communication was lacking on our part after your project. As we strive to provide an exceptional Moxie experience to each of our customers, sometimes we do miss that mark, and I apologize that it was with your build. We are taking internal steps to resolve these sorts of issues going forward. Please feel free to reach out to me directly at Hona.Mattson@moxiesolar.com so we can discuss further.

Sep. 3rd, 2021

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Ed Johnston Franklin, VA

Communication after contract signing was terrible. My system has been online for 3 weeks and my monitor system is still not fully functional and nobody seems to care about getting it fixed.

4 years ago

Reply from Moxie Solar (Out of Business)

Ed, We appreciate your feedback so we can continue to improve our customer experience. I apologize that the communication was lacking on our part for your project. We are taking internal steps to resolve these sorts of issues going forward. I will update your Service Ticket in our system so we can address the issue you are having with your panels! Please feel free to contact me directly at: Hona.Mattson@moxiesolar.com

Jul. 7th, 2021

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Andrew Fox North Liberty, IA

Everything went well minus the original rep we spoke with being misleading about the loan with green state. This has been discussed and hopefully appropriate action was taken.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. Every loan situation is a little different but we have worked with Green State for years and have built a great relationship with them. If any issue does arise with your loan please don't hesitate to reach out to our service department at 855-669-4397 ext. 2 and we will work to make it right.

Aug. 11th, 2020

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Paavo Pelkonen

I had a difficult time to get a hold of people on the phone to get questions answered. Some times the work was not on time. Mostly the service was good. The solar works fine.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We recently updated our service procedure to be more streamlined and attentive. Please call 855-669-4387 ext. 2 or fill out the quick form on our website by scrolling to the very bottom and clicking on "service request" under "support" Thank you!

May. 29th, 2020

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Mike and Brandi Lowden, IA

Some of the people I worked with at Moxie were very very good and some were not. They wre slow to install it. Didn't give a lot of feedback and didn't do what they were supposed to do.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We always strive for fast installation but many factors (some external) affect this. We are always happy to provide feedback and education, just let us know how we can help you. If you would like to provide additional information about how we can improve and meet your needs please don't hesitate to call our office.

May. 8th, 2020

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Ralph Iowa City, IA

Works just fine. Once they got it started, which took forever, it went real well. Every time I made an inquiry they never got back to me. It was recommended by a friend.

4 years ago

Reply from Moxie Solar (Out of Business)

Ralph, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the communication issues you experienced after your installation. Please feel free to reach out to me directly at: Hona.Mattson@moxiesolar.com so I can assist you with any inquiries you may have. Thank you again for highlighting your issue for us so we can improve our process where it's needed.

Sep. 3rd, 2021

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Drew Chapel Hill, NC

The products are quality. I did the research, they put in good stuff. I like the people I work with. There are some high points but some troubles too with customer support.

4 years ago

Reply from Moxie Solar (Out of Business)

Drew, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the issues you have experienced with customer support. Please feel free to send me a private message with your contact details to Hona.Mattson@moxiesolar.com so I can assist you with any inquiries you may have going forward. Thank you again for highlighting your issue for us so we can improve our process where it's needed, and we are glad to hear that you are satisfied with the quality of your system.

Sep. 3rd, 2021

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Craig Dunn Rushville, OH

The initial communication and information was excellent, however after installation they were not helpful at all. The system does appear to be functioning very well.

4 years ago

Reply from Moxie Solar (Out of Business)

Craig, we appreciate your feedback so we can continue to improve our customer experience. I apologize that the communication was lacking on our part for your project. We are taking internal steps to resolve these sorts of issues going forward. Please feel free to reach out to me directly at any time: Hona.Mattson@moxiesolar.com

Jul. 7th, 2021

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Janelle Stockport, IA

It works well and does what it is supposed to. Customer service kind of helps with things but the installers destroyed my back yard and I had to fix it myself.

4 years ago

Reply from Moxie Solar (Out of Business)

Janelle,
Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I apologize for the frustrations that the installation process caused you. As we strive to provide an exceptional Moxie experience to each of our customers, sometimes we do miss that mark, and I apologize that it was with cleanup from your project. We like to leave our jobsites in better condition than when we arrived, so we do apologize for this inconvenience. Please feel free to reach out to me directly at: Hona.Mattson@moxiesolar.com if there is anything we can do to help.

Jun. 30th, 2021

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Sandra Morrison, IL

The product is good and each worker separately. Seem to do their job but We were let down in three different ways where we were told one thing and it didn't go that way.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. Every solar installation is a little different and unforeseen challenges can come up. Please let us know if there is anything we can do to earn your 5-star review.

May. 13th, 2020

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Babin Prophetstown, IL

The installation was excellent. My experience with customer support was pretty good and any issues that I had for the most part they did a good job resolving that.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. Please let us know if there is anything we can do to earn your 5-star review!

May. 6th, 2020

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Glynis Port Clinton, IA

Moxie was great with information and getting our system installed for our farm and home. We enjoyed the savings for a few months but then in February our system broke down completely. It is now June and we still don't have a repair date from them and believe me I have made numerous calls and sent many emails. We are very dissatisfied with their service department.

3 years ago

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Ana Hernandez Virginia Beach, VA

Poor costumer Service With moxie staff …. after the installation of my unit… I don't have any more support from the office

4 years ago

Reply from Moxie Solar (Out of Business)

Ana,
Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I apologize for the frustrations that the lack of communication has caused you. As we strive to provide an exceptional Moxie experience to each of our customers, sometimes we do miss that mark, and I apologize that it was with your build. We are taking internal steps to help with these sorts of things going forward, and improve our customer experience. Please feel free to reach out to me directly at: Hona.Mattson@moxiesolar.com if there is something I can help you with!

Jun. 30th, 2021

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Kevin

Their post install clean up was sub par and I still can't link my phone to the solar panel widget to see how well the panels are working

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We want to help you connect to your system monitoring app ASAP. Please give our service team a call at 855-669-4387 ext 2 or fill out a service request online by going to our website, scrolling to the very bottom, and clicking "service request" under "support". Thanks!

May. 29th, 2020

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Anonymous

Whenever I had a question, they were right on it with me or got back with me very quickly. Everything went well and as planned.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback, glad to hear you had a positive experience all around! Would you consider updating your review to a 5-star one? If not, is there anything we can do to earn your 5-star review?

May. 21st, 2020

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Verified Customer

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Ronda Simonson De Witt, IA

A different person every step of the way... 9 months since we signed and made a down payment til we were connected and had monitor capabilities.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We have experts in all areas of solar because it would not make sense for the salesperson to be the same one installing your system, etc. Your customer service liaison can always be your point of contact for any questions you may have during or after installation.

May. 13th, 2020

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Verified Customer

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Ron Donnellson, IA

I had some trouble getting ahold of people sometimes. There was a little trouble with the installation because it was winter.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. Installing solar in the Midwest winters adds a layer of complexity, but it's something we are well-versed and trained in. We have recently updated our service process to be more streamlined and attentive. Please call 855-669-4387 with any future questions or concerns. We hope you are enjoying harvesting the sun!

May. 8th, 2020

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Verified Customer

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Halverson

The installation did not go very well. It rained every day that they were there and it didn't go up in the time in twas supposed to.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for taking the time to leave a review with your honest feedback. Our top priority is making sure the install is done right the first time and unfortunately weather plays a factor in our ability to do this. We appreciate your patience and hope your system is now running smoothly for you. Don't hesitate to reach out with any questions.

May. 5th, 2020

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Verified Customer

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Franje

The installation went well. They haven't really followed up or reached out to me just to see how I'm getting along with it.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We certainly want to ensure everything is running smoothly for you and that you are satisfied with the results of your solar energy system. Rest assured we are monitoring the production of your system remotely and will alert you if we notice any irregular performance. Please don't hesitate to reach out to your service contact with any questions that come up big or small.

May. 5th, 2020

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Genesis Tampico, IL

The original install was wonderful. Long term service has been less than wonderful. We had issues with one inverter. They were rather slow to repair.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for taking the time to leave a review with your honest feedback. We apologize for any inconvenience and can certainly understand your frustration. We have recently updated our site and service procedures and have also hired additional service techs to keep you from having to wait for timely service. We appreciate your business and will work harder to help you keep your system running strong.

May. 5th, 2020

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Verified Customer

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John Menomonee Falls, WI

There were multiple failures in the installation process and I have to keep calling them to get things done.

4 years ago

Reply from Moxie Solar (Out of Business)

John, Thank you for leaving your feedback for us. We apologize for the issues you are experiencing. We would like to look into this further and provide additional assistance. Please send a private message with your contact details to Hona.Mattson@moxiesolar.com. Thank you for highlighting your issue for us so we can improve our process where it's needed.

Sep. 3rd, 2021

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Verified Customer

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Herbert Jones

Poor project management; failure to follow up; rely too much on subcontractors vs organic employees.

4 years ago Edited January 10, 2024

Reply from Moxie Solar (Out of Business)

Herbert,
Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I apologize that you had some complications during your installation, we are working hard to grow our Moxie installation teams in order to prevent these sorts of occurrences going forward. Thank you for highlighting your issue for us so we can improve our process where it's needed. Please feel free to reach out at any time!

Mar. 19th, 2021

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Verified Customer

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Guy Cedar Rapids, IA

Workmen scuffed up the shinges, had a hard time finding structure to attatch to, should of added a few more panels.

5 years ago

Reply from Moxie Solar (Out of Business)

Guy, thank you for your review and feedback. We enjoyed working with you and adding more panels down the road should be possible. Let us know if this is something you want to do, we would be more than happy to help.

Jul. 2nd, 2020

Moxie Solar (Out of Business) Reviews

Summary of Reviews