Moxie Solar (Out of Business): Read 805 User Reviews From Real Homeowners

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Randy Erb Cedar Rapids, IA

Moxie did a good job of keeping us informed of the progress. But...there were 2 areas that we felt Moxie failed. First, we expressed interest in the wall. But that didn't get anywhere with no followup. Normally there is a bit more negotiating to make the extra sale work. Not here. Second and most certainly much worse, when the penetration crew installed our panels, they damaged our gutter. THEN, the pounded the crap out of it and claimed it was as good as new. Had I not noticed it, they would have let it go. Then...it took WAY too long for moxie to take care of the damage to our home that they caused. That was simply PATHETIC. I was passed from person to person and calls/emails were not returned...Or, we will take care of it next week. And no follow up ever happened. This was most disappointing. Finally...when the Penetration crew wired our panels, they did it wrong. When the rep came out to hook us up to internet, he had to do a bunch of re-wiring. The good the team did in keeping us up to date in the process was wiped out by the way we were treated on and after installation.

4 years ago

Reply from Moxie Solar (Out of Business)

Randy, I want to thank you for sharing your installation experience, though I apologize that we fell short of expectations. We appreciate your feedback so we can continue to improve our customer experience where its needed. I will reach out to you directly with any updates I can gather on the Powerwalls, and Please feel free to reach out to me at any time at: Hona.Mattson@moxiesolar.com

Sep. 10th, 2021

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Tammy Torsch

They began as a 5, once sale was made install took longer than promised during sale. Now that install is complete, monitoring app does not nor has it ever worked correctly and I get no answers or resolution to this. The email link to the app was sent two weeks ago along with an EMAIL on how to turn on our array. We have never heard from anyone directly to turn on array, explain things, or trouble shoot. I get the impression there aren't enough employees to keep up and offer the in person services as originally promised for startup and app navigation. 4 panels have not worked from day one, which makes zero sense to me if the array was properly installed and tested as inspection prior to saying it was completed.. which was mud December. Now we wait until January 15 as this is the soonest anyone can get to us. Our array that cost 35000 has not worked properly since day one and for that amount of money I am extremely disappointed in the supporr and responses we've received for our problems.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for the review Tammy. I sent your concerns to our team leader for customer service.

Jan. 20th, 2021

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Samantha Mitchell Iowa City, IA

The contracting, permitting and installation process went really smoothly. However, we've had the system for 3 months now and our electric bills aren't even being cut in half, let alone zeroed out. We were told that it would take roughly 9-12 years for the system to pay for itself, but at is it stands right now it will be more than double that. Our energy usage has not increased.

4 years ago

Reply from Moxie Solar (Out of Business)

Samantha, We're sorry to hear that your Moxie expectations are not being met. As we strive to provide an exceptional Moxie experience to each of our customers, sometimes we do miss that mark, and I apologize that it was with your build. We are working internally to rectify these issues for you and look forward to talking personally.

Oct. 20th, 2021

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Neil Bright Williamsburg, VA

Sales and initial project management experience were excellent. Installation, ongoing communication and service were poor. Pipes and boxes were installed in the wrong location, according to the blue print, which negatively impacted the appearance of our backyard patio. Installation was anticipated to be three months. Actual time to install and activate solar panels was 9 months.

4 years ago

Reply from Moxie Solar (Out of Business)

Neil,
Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I apologize for the frustrations that the installation process caused you. As we strive to provide an exceptional Moxie experience to each of our customers, sometimes we do miss that mark, and I apologize that it was with your build. Thank you for highlighting your issues for us so we can improve our process where it's needed. Please feel free to reach out to me directly at: Hona.Mattson@moxiesolar.com

Jun. 30th, 2021

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Abe Middleton, WI

Since our installation, the system is working great. However they have fired many employees and the people I worked with are unreachable. I don't know who to contact now with questions, nor do I know who to contact to provide referrals for my interested friends. They started with a 4 or 5 star review from me; this turmoil has dropped them to a 2 star.

4 years ago Edited January 10, 2024

Reply from Moxie Solar (Out of Business)

Abe,
Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had an overall good experience with your Moxie team, though I apologize for the frustrations of cleanup afterwards. We like to leave the jobsites better than when we arrived, so I am sorry that we missed that mark for your project. Please feel free to reach out if there is anything we can assist you with. My direct email is: Hona.Mattson@moxiesolar.com
We hope you enjoy your new solar system for many years to come! Soak up that sun!

Jun. 29th, 2021

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stefen park Denver, CO

Let's start off with installation was fine not exactly where I wanted it but that's all I get. Second all no one installed the monitoring system . Nobody has contacted me since I've had my system installed I've tried contacting . me nobody has returned my call . So if this gets to someone that forward this it would be greatly appreciated. Oh and my decline in electrical bills hasn't really happened.

4 years ago

Reply from Moxie Solar (Out of Business)

Stefen,
Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I understand your frustrations, and apologize that the communication was lacking on our part for your project. We are taking internal steps to resolve these sorts of issues going forward. We have recently updated our product support procedures to provide a more streamlined support and quick service. I will contact you directly to discuss your monitoring system. Thank you again for highlighting this issue for us. Have a great day!

Mar. 11th, 2021

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Deb Barber Illinois City, IL

Installation and pre-installation went well. However, one of the panels has needed fixed/replaced since installation and I still do not have closure. I have been emailing off and on for months. I finally had a technician show up and check it out and told me that it was a bad panel and they would come back and replace. They still haven't been back. I have emailed and asked about it and been told they would check on it and still nothing.

5 years ago

Reply from Moxie Solar (Out of Business)

Deb, thank you for your review and feedback. I looked into your service reports and it appears the issue was an inverter giving off an error. This has since been reset and should be functioning properly now. If you are still noticing issues with your system please reach out to Lee Anne directly. Thank you

Jul. 2nd, 2020

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Bruce

The installers were good. It took three months to get installed after the deal was in my front yard. I do have a problem with the overall commercial rebates. I was thinking I was going to get a check from the federal and state governments. I haven't heard anything about the state stuff and they said I won't get it til next year then it's gonna take me ten years to get tax credits from the state and federal government. There's not support in answering any questions.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. Currently, there is a 13% Iowa tax credit for solar and a 26% Federal tax credit for going solar. Iowa does not offer rebates for residential solar installations. Your savings will come in the form of credits when filing your state and federal tax returns. Should you have any questions or need help with anything, please reach out to our service team by filling out the form on our website (at the very bottom under "support") or by calling 855-669-4387 ext. 2

May. 21st, 2020

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Collin Knoxville, IL

Nobody seems to know what was going on. There was no communication between party A and party B so everybody had to kind of start from the beginning and figure out where the project was at each step of the way. The installation was pretty quick. They did have to make some changes to how the installation was to happen but that happened relatively quickly and easily and the job got done. I also did not have to pay more money for the added costs. The equipment seems pretty nice, solid, clean and sleek. The overall power seems to be a little on the low side for what I was expecting.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We have recently added additional team members to provide more streamlined project management. Changes can occur mid-project but our focus on quality installs is always most important, and our Truth in Pricing Guarantee ensures you won't have to pay for added costs. Please let us know if there is anything we can do to earn your 5-star review!

May. 12th, 2020

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Annie Port Byron, IL

Too many mistakes and things gone wrong. Uninformative. Im finding out about of information I wasn't given when getting solar panels. They tried to right their wrongs but the ramifications from the previous issues had consequences I had to work out later. It cost me out of pocket as well as now after its all done. The panels don't produce enough like I was told now I have to be the one paying the difference if I can't get them to produce more srecs. The list goes on and makes me regret starting this all in the first place. Too many more unprofessional mistakes to list as well.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. This is not the type of experience we want our customers to have. Please reach out to our service team so we can help find a solution.

May. 13th, 2020

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Corey Sizelove Summitville, IN

The installation process took much longer than previously discussed with multiple hiccups on the installers end. Still waiting for delivery of Tesla Powerwall (7 months since order) with no estimated deliver in site. Multiple emails/calls to costumer service before getting help/info, which was not very helpful or clear. I feel stuck in limbo.....

4 years ago

Reply from Moxie Solar (Out of Business)

Corey, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the frustrations caused by the delays in installation. I will look into the delivery of the Powerwalls and reach out to you from my direct email at Hona.Mattson@moxiesolar.com so we can discuss further. Thank you for brining this to our attention again.

Sep. 10th, 2021

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Anonymous Mancos, CO

The price is good and the installation time was supposed to be good though it was three months late. The sales person was really good about selling those points. I am waiting on a call from customer service, it has been over three weeks because the solar panels are shutting down and only producing half of what they should.

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I apologize for the frustrations that the delays in the installation process caused you. As we strive to provide an exceptional Moxie experience to each of our customers, sometimes we do miss that mark, and I apologize that it was with your build. Please reach out to me directly at: Hona.Mattson@moxiesolar.com so we can work on getting your system working properly!

Jun. 30th, 2021

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Steve Steuri

The different people involved with the project do not communicate with each other. It was installed late. It was quite a lengthy and irritating process. Noone seems to know what is going on. It is winter, so we don‚Äôt even know if it was worth it.

4 years ago

Reply from Moxie Solar (Out of Business)

Steve, thank you for your business and taking the time to leave us a review. We appreciate your honest feedback so that we can continue to improve our customer experience. We have recently updated our product support procedures to provide more streamlined support and quick customer service. Please don't hesitate to reach out if there is anything we can help you with further.

Feb. 16th, 2021

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Carrie Kurtz Kalona, IA

Salesperson and one other person could communicate. Communication otherwise was bad. Did not explain items needed to be done, showed up on some days without knowing in advance, timeliness to questions was horrible during and after installation. Lack of follow through

4 years ago

Reply from Moxie Solar (Out of Business)

Hi Carrie- Thank you for leaving this honest feedback. I forwarded your concerns to our customer service department. Thanks again!

Jan. 25th, 2021

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Jonathan Paul

The installation went pretty smoothly, but a high percentage of the optimizers failed immediately (or were faulty to start with), and we've had ongoing optimizer/inverter issues. Warranty service has been so slow at times it seems they forget we exist.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. The failed inverters issue was frustrating to us as well. We have been in contact with the manufacturer to share the issues and get the warranty service completed.

May. 29th, 2020

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Windfield Farms, Inc.

The main problem was getting a follow-up call and our main contact wasn't with the company after we got the installation so we don't really know who our contact is but we have to go through a chain of people. It takes a long time for them to return calls.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. We hear your frustration and have recently updated our service policy to be more streamlined and attentive. For future service request please fill out the quick form on our website (at the very bottom under "Support") or by call 855-669-4387 ext. 2. Depending on your request, the proper person will reach out to you promptly.

May. 21st, 2020

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Curtis

My biggest complain was that they subcontraced almost all of the work and they blew up the electric box. It cost me another two thousand dollars to get that fixed and finally Moxie stepped up and came back and did it correctly. I was supposed to receive thirty panels and only recieved twenty-eight.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We always try to avoid subcontracting as much as we possibly can and share your frustration. Thank you for recognizing we fixed it, please let us know if anything else comes up. Our records show we installed 28 panels, 380 watts each for a total 10.64 kW system.

May. 21st, 2020

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Wade

Installation went very very smoothly and was great. I'm kind of getting the run around from customer service. I had a problem with the electrician. I'd stay home from work and then he wouldn't show up or showing up at hours when I probably didn't need to take time off after my working ours. I was very confused by the financing at first.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We certainly never want to waste our customers' time and regret this was your experience. We have heard your feedback and just updated our service policy to be more streamlined and attentive. For any service work or questions you have, call 855-669-4387 ext. 2.

May. 21st, 2020

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Lisa

There's times when the app on our phones is not working. They put wireing up so the birds can get underneath and didn't close that off. There was no communication during installation. We always had to get ahold of them, they never contacted us.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. We may be able to solve the bird issue with a critter guard and we always want to know if you're unable to view your production on the app. Please reach out to our service team so we can look up your information and help you with a solution.

May. 21st, 2020

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Arthur

Since COVID it's almost impossible to get in touch with anyone at Moxie. Lett several voice messages. Sent several emails finally received a response and after several months still waiting for a solution.

5 years ago Edited January 10, 2024

Reply from Moxie Solar (Out of Business)

Arthur, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Jeff

They don't follow up. They're not real quick on getting back to you with things. The equipment for the most part has been okay. We've just had one transmitter that we've had issues with.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. We have heard your feedback and just updated our service policy to be more attentive. We always want our customers to have a system that runs at full capacity. Should you have questions or need any service work in the future please fill out the quick service request form on our website or call 855-669-4387 ext. 2

May. 21st, 2020

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RRMan Ponte Vedra, FL

Moxie does an excellent job of selling their services and communicating what I would guess they hope will happen and unfortunately it didn't work that way for us. We would, however tell you that their sales person - Brian H., and back office team of Carolynn H., Becky R. and Lee Anne D. were all easy to work with and did an excellent job of communicating and staying engaged.. However, when it came to communicating the delivery of materials and having everything the contractor needed their "Market President" who is located in Austin, TX was one of the poorest communicators and had absolutely very limited follow-up to explain anything that was going-on from delivery of materials to what day the contractors were going to start. They just showed-up.. Unfortunately this person was also responsible for scheduling materials and manpower as well as managing the permit process with St. John's County and without a doubt was one of the poorest communicators and marginal field leaders I've ever encountered. This person allowed the electrician to only pull a permit for "electrical repairs" and not "solar panel installation". The net result was a delay in getting FP&L's approval and necessitated our direct communication with county officials to secure the right verbiage for the FP&L Permit. Until Moxie hires a person specifically for the Florida market I would be reluctant to recommend them in any matter whatsoever and certainly anyone using Moxie should ask who actually manages the materials and scheduling in Florida.

4 years ago

Reply from Moxie Solar (Out of Business)

I heard from the Moxie Team late last week and am greatly relieved to hear that new staff are being hired and Moxie is actively addressing the critical shortfalls that we experienced with Moxie operations.

From what I read from other reviews, there is little doubt that our situation was very much an anomoly and it will be addressed. Everything about our transaction with Moxie was world class right up until it was time to deliver the panels and other materials to install and activate the system.

Moxie is at that critical juncture of becoming what they envision and it can only be done by continuing to staying in front of the necessary manpower to meet the high standards they are creating in the solar marketplace. Wish you all the best and again thank you for taking time to address our concerns directly.

Mar. 22nd, 2021

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Verified Customer

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Kenneth Detlie Inver Grove Heights, MN

I have had a lack of information and the project is still without completion. The installation was a problem and I have yet to see the cost saving to the project.

4 years ago

Reply from Moxie Solar (Out of Business)

Kenneth, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the frustrations caused by the delay in installation. I will look into that issue for you and let our Service Team know you are still in need of assistance. I will reach out to you from my direct email at Hona.Mattson@moxiesolar.com so we can discuss further. Thank you for brining this to our attention again.

Sep. 10th, 2021

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Keith

The installers damaged part of our personal vehicles and that was never fixed. The advice that I received from our solar was not correct so we are still paying out of pocket.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. If you would like to share more details of your experience we would be eager to listen and provide information.

May. 21st, 2020

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Kehrli

We cannot get a service technician out here in a timely fashion. They were good on the install service but are not responsive to trouble after the install. Good price.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for taking the time to leave a review with your honest feedback. We apologize for any inconvenience and can certainly understand your frustration. We have recently updated our site and service procedures and have also hired additional service techs to keep you from having to wait for timely service. We appreciate your business and will work harder to help you keep your system running strong.

May. 5th, 2020

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Lucas Osco, IL

They were the only company to call me back but they are horrible. They never return calls or emails and I don?t want people to sell me more products.

4 years ago

Reply from Moxie Solar (Out of Business)

Lucas, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the issues you are experiencing with communication. Please feel free to send me a private message with your contact details to Hona.Mattson@moxiesolar.com so I can assist you with any inquiries you may have.

Sep. 3rd, 2021

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Russ Smitley

Pre install was a five star, but the delivery of materials and communication about start day and time was very inconsistent.

4 years ago

Reply from Moxie Solar (Out of Business)

Russ,
Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I apologize that the communication was lacking on our part for your project. We are taking internal steps to resolve these sorts of issues going forward so our customers are aware of every step of the process during installation. I'm sorry that this wasn't the case for your build, I will reach out to you directly so I can help to rectify your negative experience. Thank you for your business!

Apr. 19th, 2021

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Ron White Iowa City, IA

Moxie constantly ignored us when we told them there was issues with our system. Never getting back to me is not customer service.

5 years ago

Reply from Moxie Solar (Out of Business)

Ron, thank you for your review and honest feedback. We regret that your experience with our service team was less than satisfactory, and we certainly value your time and needs. We recently updated our service process to be more streamlined and attentive to all our customers. If you should need anything going forward please fill out the service request form on our website or call 855-669-4387, ext. 2

Aug. 26th, 2020

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Jason Watson Belton, TX

I have not received all the equipment I ordered. It has been over 4 months and I'm still waiting for my equipment.

4 years ago

Reply from Moxie Solar (Out of Business)

Jason, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the issues you are experiencing. We will look into this further and provide additional assistance directly. Thank you again for highlighting your issue for us so we can improve our process where it's needed.

Sep. 15th, 2021

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Nathan Avon, IL

The equipment is fine but we started the project in march and it is still not complete so I would find another company.

4 years ago

Reply from Moxie Solar (Out of Business)

Nathan, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the frustrations you are experiencing with the delay of your installation. We would like to look into this further and provide additional assistance. Please send me a private message with your contact details to Hona.Mattson@moxiesolar.com. Thank you again for highlighting your issue for us so we can improve our process where it's needed.

Sep. 3rd, 2021

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Tracy Huk

Service after the sale has been slow and it has taken a year to get the system functioning at full capacity.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. Glad to hear your system is running at full capacity. We have taken your feedback and are adding additional crews to keep up with demand and speed up service time for customers. Should you have any questions or need any service, please don't hesitate to reach out for a quick solution!

May. 29th, 2020

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Jeff

I called several times and didn't get any satsifaction. Salesman are terrible. The project manager was fairly good.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We stand by our employees and know they have the best interest of our customers in mind. We recently updated our service policy to be more attentive. For any future needs please fill out the service request form on our website or call 855-669-4387 ext 2

May. 21st, 2020

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AW Metal Bloomfield, IA

Installation was behind schedule and the panels never worked right and they haven't fixed the problem.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We want to solve any problems you're experiencing and get your system working the right way. Your system is still covered by many warranties. Please reach out to our dedicated service team by filling out the service request form on our website or calling 855-669-4387.

May. 13th, 2020

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Rick Ludwig Texarkana, TX

Slow to get panels on line and working. Did not keep customer apprised of developments.

5 years ago

Reply from Moxie Solar (Out of Business)

Rick, thank you for your review and honest feedback. We regret that the process took longer than expected. Unfortunately some steps, like permitting with the utility company, are out of our control. Still, we have heard your feedback and recently added additional in-house crew members and office personnel to keep installs and communication moving as much as possible. Don't hesitate to reach out with any questions and I hope your system is running strong with the sunshine we're getting now!

Aug. 26th, 2020

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Douglas Hearst

Poor communications, not proficient, lack of knowledge of systems

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review Douglas. Please contact our customer service if you are having trouble with your solar system.

Jan. 20th, 2021

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David Greenmountain, NC

Bad service. Bad follow up. Lied about service. Find someone else

4 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review David. Please reach out to our customer service department for assistance.

Jan. 20th, 2021

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David & Denise Haussler

they have very poor communication, and made promises that were not fulfilled

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We understand how important communication is to our customers and are always striving to improve. Please let us know if there is anything we can do to earn your 5-star review.

Jul. 16th, 2020

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None of your business.

Delay and quality issues. Had to re-do a portion of the installation.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. Unfortunately, issues can arise from time to time but that is why we use equipment with extensive warranties and back up our installation with a workmanship warranty. This typically means repairs can be made with no additional cost to our customers. Should anything arise, please don't hesitate to reach out to our service department by calling 855-669-4387.

May. 13th, 2020

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Blue Pella, IA

Customer service was not very good. They do have good equipment.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. Customer service is important to us and we have taken your feedback into account by recently updating our service policy. Please call our service team at 855-669-4387 ext. 2 or fill out online by going to our website, scrolling to the very bottom, and clicking "service request" under "support". Thank you!

Jul. 15th, 2020

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Stor-More Andover, IL

They did not stand behind their 5 star guarantee and they did not care.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. Please give our office a call to help us understand more about how we can do right by you.

Jul. 15th, 2020

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Satish Goel Jacksonville, FL

Did not complete the job . Employees do not follow through

4 years ago

Reply from Moxie Solar (Out of Business)

Satish, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the frustrations that the delay in installation caused you. I have let our Service Team know you are still in need of assistance. I will reach out to you from my direct email at Hona.Mattson@moxiesolar.com so we can discuss further. Thank you for brining this to our attention again.

Sep. 10th, 2021

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Rory Kempf Indianola, IA

slow response, 5 months late and still not completed.

4 years ago

Reply from Moxie Solar (Out of Business)

Rory,
Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I apologize for the frustrations that the delays in the installation process has caused you. As we strive to provide an exceptional Moxie experience to each of our customers, sometimes we do miss that mark, and I apologize that it was with your build. I have updated your service ticket in our system so we can work on getting your project completes as soon as possible. Please feel free to reach out to me directly at: Hona.Mattson@moxiesolar.com

Jun. 30th, 2021

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Taylor

Equipment is operational but installation was slow.

5 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We also seek to install systems ASAP, but sometimes utility companies and permitting can take longer than we would like ourselves. We recently created a Rapid Installation Team to help make the process as quick and seamless and possible. Hope you are enjoying your solar energy system!

Jul. 15th, 2020

Moxie Solar (Out of Business) Reviews

Summary of Reviews