Lumio: Read 261 User Reviews From Real Homeowners

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Verified Customer

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Mary Beth Strader Abilene, TX

I hesitate putting the 3 stars (I want to put more) but the training of the young men who came to our house could have been better. They were AWESOME with explaining everything, BUT when it came to the day of installation, then when it came to the inspection, and whether or not people needed in the house, they either did not give correct info or they just didn't know how to communicate. For instance: Day of installation, I was told the installers would be there between 8am and 9am. I only took an hour off from work, had to leave and no one came during that time. At 11:00am, I received a text (I had left a note on my front door) from the installers apologizing but that they came from out of town, etc. I should have been given a bigger frame of window for the install. Another two times was did the installer s need in the house and did the inspector need in the house? I was told "no", BUT both the installers and the inspector needed to get into my attic, so the answer should have been "yes".

3 years ago

Reply from Lumio

Hi Mary, thank you for sharing your frustration. Lumio is committed to constant improvement, we will take your feedback and use it to improve our processes moving forward! We sincerely appreciate your patience and thank you for this review.

Sep. 19th, 2022

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Verified Customer

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Rebekah King Odessa, TX

We're still not able to get on the solar buyback program due to installation not matching blueprints. We only figured this out after having to wait months for a city inspection. Installation has been updated and now waiting again for city and Lumio to set up inspections times. We will be calling soon to discuss reimbursement of our first payment because of this.

3 years ago

Reply from Lumio

Rebekah, we regret that you have experienced any miscommunication during this process. Our customer care team has reached out and are working with scheduling to get inspections done. Please continue working with them to get your system fully operational. Thank you for your patience.

Nov. 21st, 2022

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Verified Customer

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Dennis King Round Rock, TX

Everything was explained well in the beginning, but there has not been much follow through since the panels were installed. It's as if everything was rushed to get them on your roof, but I've had to send several messages to different people involved with my account to figure out what's going on. After a month, I'm still a little confused on next steps with regard to solar buy back program, how billing will work, etc.

3 years ago

Reply from Lumio

Hi Dennis, we regret there was some confusion during this process. We understand one of our customer care representatives reached out and was able to answer your questions. Please know we are here to help with anything you need regarding your system. Thank you for your patience.

Nov. 13th, 2022

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Verified Customer

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Sarah Updike Lynden, WA

The original date to install was canceled and rebooked because of scheduling problems. It took them a long time inspect. And it still isn't up and running because PSE is back logged. When I tried to call them for help it was like the right hand didn't know what the left hand was doing. I still don't know if we passed the inspection because there hasn't been any contact from Lumio.

3 years ago

Reply from Lumio

Sarah, we regret that you have experienced lack of communication during this process. Lumio is committed to ongoing process improvement and values feedback like yours to help! We see that you have passed inspection and ready for the next and final steps. Please know that our customer care team is here at customercare@lumio.com if further assistance is needed. Thank you for your patience.

Jan. 4th, 2023

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Verified Customer

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Jonathan Hinderman Tyler, TX

I've had my solar system installed for a few weeks now. It's still not operation for a electrical breaker. I've had MULTIPLE electricians attempt to come install the breaker but they haven't communicated the part isn't available locally. I'm going on 3-4 weeks of having a system on my roof that's not operational due to communication issues of installing the correct part. My salesman has been away the entire time and has been helpful trying to get this resolved. The installers need to get on the same page as the salesman.

3 years ago

Reply from Lumio

Hi Jonathan, thank you for this feedback. Lumio values customers' experience since it helps us to better our operations. Our customer care team reached out to help resolve your concerns, and it looks like all is well. Please let us know if there is anything else we can do.

Nov. 10th, 2022

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Verified Customer

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Jodi Woodbury Olympia, WA

They have not been very communicative and it's taking much longer than they estimated to get our solar panels up and running. Things have only progressed when I've called them to get updates. If I don't call, then nothing happens.

3 years ago

Reply from Lumio

Hi Jodi, thank you for reaching out to us. We want you to know that your feedback about your experience helps us to improve our processes. Upon further investigation, it looks like your system was completed in October. Our customer care team has reached out to see if there are any other concerns you may have. Please let us know if there is anything else we can assist you with. Thank you for your patience.

Nov. 18th, 2022

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Verified Customer

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Steven Lynn Lane

Now that we do not get the 26% end-of-the-year refund and have to pay the higher premium, we will be paying more than before going solar. Your survey came too early, as I have not gotten a first bill yet. ng higher payments than before we went to solar.At this point, it looks very discouraging.

3 years ago

Reply from Lumio

Hi Steven, our customer care team wants to connect with you to address your concerns. They’ve been trying to reach you but unfortunately have not been able to get a hold of you. They left a voicemail with their call back number, please reach out back to them and someone will be able to assist you.

Oct. 4th, 2022

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Verified Customer

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Shannon Arakelin Buena Park, CA

Things started off great, but slowly went down hill. Communication in where we are in the process went from great to poor. Can't get anyone to return calls and when we do talk to someone they state they will look into it and no one ever follows up.

3 years ago

Reply from Lumio

Hello Shannon, we understand your frustration. Your solar account manager has been in contact with you regarding the recent update on your account—Inspection for your system has passed and we are currently waiting on NEM approval to get your system to PTO. Please continue working with our customer care team to get your system fully operational.

Sep. 23rd, 2022

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Verified Customer

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Carl Sarrazolla Richland, WA

Started out hot, but have fizzeled. Got contract signed, initial installation done. The inspector found something that needs to be fixed and here we sit. Paying for a system we can't use yet.

3 years ago

Reply from Lumio

Hello Carl, thank you for voicing your frustration. Lumio values this type of feedback as we strive to continuously improve our process! Unfortunately, the reason for the delay is with the utility company. Our interconnection team has not gotten the approval needed from them to switch your meter. However, we’ve issued reimbursement for your loan payment to cover the months until your system becomes operational

Sep. 21st, 2022

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Carolyn Fitzpatrick Fort Lauderdale, FL

Lumio installed out solar panels and back up battery a little over a year ago. They did an excellent job with installation, but communicating with them regarding service issues has been a headache. We had AC minisplits installed after the solar went in, and the AC installers did not connect it to the backup battery. As a result, when we lose power everything comes back on EXCEPT the AC. A month ago I phoned Lumio and the receptionist said they would have the service department contact us, but we never heard anything. I got the same answer when I phoned again, and didn't get any reply at all to the emails that I've sent over the past month to customercare at lumio.com. We are very frustrated, since being able to have AC after a hurricane power outage was a major reason why we wanted to get solar in the first place.

2 years ago Edited June 26, 2023

Reply from Lumio

Hi Carolyn, thank you for bringing this to our attention. We have you scheduled for service on July 24th. Please reach out with any other questions in the meantime.

Jun. 29th, 2023

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Verified Customer

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Jessica Gonzalez Hesperia, CA

Communication is not so great. It is very hard to find things out fron the company. Workers just show up to the house with out prior knowledge of them coming.

3 years ago

Reply from Lumio

Hi Jessica, we appreciate your honest feedback, and are sorry we let you down. Your concerns have been communicated to our leadership team! Clearly, we could have done better, and we are sorry that you have experienced a lack of communication during this process. Our customer care team has reached out because we would appreciate the opportunity to learn more about your experience, and see if we can still make things right. Please reach back out at your connivence. Thank you.

Nov. 21st, 2022

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Rich Atlanta, GA

The selling and buying from Lumio went great. The installation from Enphase went great. The communication from Lumio to their customer is non existing. Your left guessing were things are in the process, when they are done and ready to turn the system on. My system has been up and running since May 10, 2023. They still show it in the Installation phase. I have had access to my system through the Enphase app since May 10. Since July 5th i no longer have access. I called Enphase and they informed me that Lumio removed my acess.

2 years ago

Reply from Lumio

Hi Rich, we appreciate your feedback and would like to look into this further so we can get your access to your system. Unfortunately we don't have enough information here to reference your account in our system. Please email customercare@lumio.com with your phone number, address, and that you need to get into your Enphase account and someone will reach out to you shortly.

Jul. 10th, 2023

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Verified Customer

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Valerie Watts Rosharon, TX

Lack of communication during project still trying to find out about generator and nobody has returned emails that I have sent to

3 years ago

Reply from Lumio

Hi Valerie, thanks for sharing this. Your feedback helps us provide you and other customers with a better experience. We have escalated a ticket with our customer care team to resolve your concerns.

Nov. 18th, 2022

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Verified Customer

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Abel marquez Carlsbad, NM

Our solar panels installed but not activated paying xcel and for solar panels asked for them to be turned on but don't get response

3 years ago

Reply from Lumio

Abel marquez thank you for reaching out. In order to help resolve your concerns can you provide a little more information so we can look up your account? What is the first and last name that is listed on your solar account, your email address, and address where the solar panels are installed?

Oct. 6th, 2022

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Brendan Sprague La Porte, TX

Like many other reviewers, the lack of communication is astounding. From a mix up in the date to install to the finished product, I have been chasing them around with no feedback for the better part of 3 months. They did refund me 3 months of payments since I wasn't online but it was done in gift cards instead of cash. Check reviews carefully.

3 years ago

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Verified Customer

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Mary Dengerud Pasco, WA

Because of the guy who signed me up. When I had questions I texted him three times and never got a response!

3 years ago

Reply from Lumio

Hi Mary, thanks for sharing this. Your feedback helps us provide you and other customers with a better experience. We have escalated a ticket with our customer care team to resolve your concerns. Please work with them to find a resolution.

Nov. 10th, 2022

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Verified Customer

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Angela Salazar Fresno, CA

My experience has been a prolonged one. My system is still not ilerational. Recently passed final inspection.

3 years ago

Reply from Lumio

Hi Angel, our customer care team reached out to update you on the status of your account. Your main panel upgrade is scheduled for today. Please continue working with our customer care team to have your system fully operational.

Sep. 8th, 2022

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Verified Customer

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Scott Trosper Terrell, TX

Still waiting for a call back to switch to electric suppliers with the best rates

3 years ago

Reply from Lumio

Hi Scott, we understand your frustration and want to work with you to resolve your concerns. Unfortunately, our customer care team has not been able to get a hold of you by phone or email. Please reach out to customercare@lumio.com and someone will be able to assist you.

Nov. 22nd, 2022

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Verified Customer

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Robert Marjai Seal Beach, CA

Fast response to questions during sales process but slow response later

3 years ago

Reply from Lumio

Hi Robert, thanks for bringing this to our attention. We are always looking for areas in which we can do better. Thank you for the review.

Nov. 15th, 2022

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Verified Customer

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Todd Seitz Hewitt, TX

Not responsive to our concerns when contacted them via phone.

3 years ago

Reply from Lumio

Todd, we regret that you have experienced a lack of communication during this process. Lumio is committed to ongoing process improvement and values feedback like yours to help! Our customer care team is also here at customercare@lumio.com. Please reach out to them so they can help address your concerns. We appreciate your patience!

Nov. 10th, 2022

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Verified Customer

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BRYAN L RHODEN Lacey, WA

My solar installation went well but others I referred have not gone well at all

3 years ago

Reply from Lumio

Hi Bryan, we are sad to see this. We appreciate your feedback because reviews like yours are important in helping us improve our processes and the future experiences of Lumio customers. Would you be able to give us some more information so we can look into this? Please email customercare@lumio.com with any details that could help us. Thank you.

Nov. 10th, 2022

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Verified Customer

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Ana Kermit, TX

Still in the beginning months, but they have great customer service.

3 years ago

Reply from Lumio

Ana, thank you for your feedback!

Sep. 19th, 2022

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Verified Customer

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Nazmul Haque Hockley, TX

Your guys damaged my attic and no one will call to fix it

3 years ago

Reply from Lumio

Nazmul, thank you for reaching out and expressing your concerns. Our records show that repairs were made and we were able to resolve your issues. Thank you for your patience. Please reach out to our team if you have any additional concerns.

Nov. 16th, 2022

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Verified Customer

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Glenn C Rex Yelm, WA

Very poor communication in finishing the project.

3 years ago

Reply from Lumio

Glenn, we regret that you have experienced a lack of communication during this process. Lumio is committed to the ongoing process of improvement and values feedback like yours to help! Our customer care team is also here at customercare@lumio.com if you have any feedback you wish to share regarding your experience. Thank you.

Nov. 10th, 2022

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Verified Customer

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Gene Robertson

They send me a bill 2-3 times a week .all paid for!!!!!!!!!!!!

3 years ago Edited January 10, 2024

Reply from Lumio

Hi Gene, thanks for reaching out. Our customer care team has been in communication with you to let you know that your system was PTO’d on August 15 and is operating accurately. Please let us know if there is anything else we can do for you.

Sep. 8th, 2022

Lumio Reviews

Summary of Reviews