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Lumio Reviews

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5.5

Overall Score

Star Rating

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2.9

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261 Reviews

Review Breakdown

5 grade

31%

4 grade

10%

3 grade

10%

2 grade

10%

1 grade

39%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Richard Ludwig Pflugerville, TX

Well you switched my energy provider and asked you not to which resulted in a &600 early cancellation fee by Pulse Power of which I was told Lumio would cover but they only will cover up to $300 .. salesman lied. I have made 3 appointments to have you install the device in my exterior box that will allow me to use your app to monitor my system. You cancelled two of them stating emergencies elsewhere and the 3rd one you just didn't show up. I called in to discuss this and your customer service after I got them to answer put me on hold and came back and said they would have to call me back. I'm not holding my breathe. I had a two other families looking into solar and I told them to steer clear of you. regards ONE UNHAPPY CUSTOMER

3 years ago

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Reply from Lumio

Hi Richard, our customer care team wants to connect with you and address your concerns. They’ve tried calling but have not been able to get a hold of you. They left a voicemail with their call back number, please reach out back to them and someone will be able to assist you.

Sep. 16th, 2022

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David Barber Baytown, TX

Lumio is not the problem. They are good until they leave after installation. Then all communication goes dead. You go into this state of limbo because your system is not tied into the power grid. My customer service guy disappeared after lumio install. Don't know when my system is going to go online.It is just sitting there. I talked with a lumio customer in League City. He had his systm installed in July and it still isn't connected to the grid. Can't recommend to a friend because i am in limbo.

3 years ago

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Reply from Lumio

David, we regret that you have experienced a lack of communication during this process. Lumio is committed to ongoing process improvement and values feedback like yours to help! Our customer care team has reached out to you and explained some miscommunication that occurred. Please know we are here to help resolve your concerns. We appreciate your patience.

Nov. 13th, 2022

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Odulia T Delgado Dilley, TX

Because I've been waiting to get going since April and yet they came n put put the 200 meter Amp, and apparently AEP says that it did not pass. And so here I'm waiting for answer from anyone and nothing. But they sure take out my payment really quick. So here I'm waiting on a refund for July and nothing. Payment for August they got already and still nothing. So now I gotta wait and get my August refund back. I wish I would of never gotten solar panels.

3 years ago

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Reply from Lumio

Odulia, thank you for expressing your concerns. In reviewing your account it looks as if you have been in contact with our customer care team to get your system up and running and refunds have been processed. Please reach out to customercare@lumio.com if you have any additional concerns.

Oct. 4th, 2022

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DAVID HEIDT Indio, CA

They were in a hurry to sell me the solar panels. We are almost 3 months after installation, and the installation they did cant get approved by city inspectors. I been dealing with their customer team and i just been getting the run around time after time. Very disappointed in Lumio service

3 years ago

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Reply from Lumio

Hi David, thank you for the feedback. Reviews like yours are important in helping us improve our processes and the future experiences of Lumio customers. We see that a reimbursement check has been sent to cover solar payments made. We are still waiting on the city to approve corrections, but a target date has been set. Thank you for your patience and please feel free to reach out with any further questions or concerns.

Jan. 5th, 2023

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Michele Jones Colville, WA

It has taken phone calls and text messages to get project completed. Shawn O was very informative. But the 500.00 military discount he texted me was approved by John I never received, so I called John and I still haven't received it.

3 years ago

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Reply from Lumio

Hi Michele, thank you for bringing this to our attention. We see that Shawn is working with our customer care team to get this resolved for you. Thank you for your patience.

Nov. 18th, 2022

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Watts Valerie Rosharon, TX

lack of customer service. my panels have been installed an all sales, account reps do not stay in contact with the customer. I have had to contact account rep on more than one media to get responds. But still don't have any answers.

3 years ago

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Reply from Lumio

Hi Valerie, we appreciate your honest feedback, and are sorry we let you down. Your review has been forwarded to the correct departments so we can work on training and improve our processes. A member of our customer care team has been working with you to resolve your concerns. Please stay in contact until you are taken care of. Thank you for your patience.

Nov. 21st, 2022

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Steven Brunk Palmer, TX

Agitated. My system was installed and even after inspections it was discovered when after I received permission to operate, it wasn't fully installed because it was never wired to breaker box so it's been two weeks and still is not.

3 years ago

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Reply from Lumio

Hi Steven, we regret you have been frustrated during this process. Luckily, our customer care team reached out to help resolve your concerns. We appreciate your patience as they work to get your system fully operational. Please continue to work with them until then.

Nov. 13th, 2022

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Carol Johnson Harker Heights, TX

My sales rep and panel installers were wonderful (worthy of a 5), however, I have been trying on my own to move the process forward. No one has contacted me to assist in the next steps in the process. I've made several calls but have not received call backs as promised nor have I heard from my accounts manager (actions worthy of a 0 rating)

3 years ago

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Miguel Garcia Spring, TX

Initially, the experience was great. However,since the install I have not gotten a response back from the install team about removimng and patching my roof, as it it now leaking. At this point , I am being generous with my rating. Very disappointed in the lack of response.

3 years ago

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Reply from Lumio

Hi Miguel, our customer care team would like to connect and work to resolve your concerns. Unfortunately they cannot reference your account in our system based on the information provided here. Please email customercare@lumio.com with your name, address and phone number and someone will reach out to you shortly.

Sep. 16th, 2022

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James Gilly

My salesman was peter.we were under the clear understanding that Fleetwood. What sufficient panels placed on our roof that would provide production? They would offset our entire electrical bill. Although we had only been In this home 10 months this sales person was confident that they would be able to provide us with the appropriate number of panels. I indicated that if more panels would be needed to supply us a proper coverage of electronic production,. We would not be liable for that expense that they would have To Do it being Lumio. He assured me that the Number of panels installed would be more than enough. My system was installed in March 2020 three.on June 8th of 2020 three,. The system shutdown for no apparent reason and we were unaware of such shut down. I noticed my bill 6 weeks later and it was quite high. I called blue meal they indicated the system was off and they don't know why. Period there's no alert there is no alarm there's nothing the indicates the system is not working. I don't understand the in efficiency of a company that sells you something so expensive that it does not have any kind of an indicator.. 6 weeks after that call they finally showed up. I will say the gentleman named Eric was quite good at what he was doing and educated me as to what the app would be on my phone and how. To work it and he got my system back online.in the meantime. I'm paying for the loan. I'm paying for a very high bill and I ask for a refund from Lumio. That request was made in September of 2023. It is now 6 months later and I have not received anything accept excuses and it's coming and we'll get back to you.i have made no. Less than 4 calls I have. Sent? No ❤️ emails. Trying to address this deficiency.so far I have gotten 0 response or result. I've only had one month that I could actually see how the system works June. It was shutdown so I lost all but one week of coverage July was shutdown so I lost the entire July coverage and in August I lost 2 of the 4 weeks because the system down.so September was the only month that I could have seen at the efficiency of the system. Period with that the panels only produced the equivalent of 3 weeks of power consumption. It's just my wife and I and we are retired. We have our home. Typically at 80° sometimes 70 eight.that's not cold that is. At best somewhat comfortable but we're trying to watch our money' 'cause. We're retired.so with that it seemed rather obvious to me that the agreement I had with the salesperson that we need more panels to cover the. System efficiently. Let me know has refused and they said that it's not on the contract. And they're not responsible for what the salesman offers.my argument is they represented lumio. They wore their shirt by that very same name so my next move is to report it all to the Attorney General.

1 year ago

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Reply from Lumio

Hi James, thanks for bringing this to our attention. We would like to look into this further but are unable to locate your account in our system with the information provided. Please email customercare@lumio.com with the name and address on your solar project and we'll be in touch shortly.

Mar. 22nd, 2024

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Barbara Jack Ocala, FL

We got a new roof along with our solar panel installation last year. We have had no problem with the solar panels, but we do have a problem with the roof. Our home owner's insurance checked the problem and said it was poor workmanship, that we should contact the roofer. We have tried multiple times to communicate with Lumio. We got one response right after we reported the problem, several months ago. They stated that a claim had been filed. Since then, we have gotten no responses to any emails, not even after having the report from the insurance company. BEWARE, the customer services, post installation, are horrible.

2 years ago

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Reply from Lumio

Hi Barbara, our team would like to look into this further and address your concerns. Unfortunately, we are unable to locate your account in our system with the information provided here. Please email customercare@lumio.com with the name and address on your project and we'll be in touch.

Dec. 15th, 2023

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Jolynn Fairfield, CA

My experience is more targeted around customer service. I started my project early Feb 2023 that included removing older solar panels, a reroof, installing new solar panels and an electrical panel upgrade. I am constantly trying to find someone to communicate with on the status of my project. I have been passed to 4 different account managers and several sub- contractors. I call and never receive a call back. I am given contact information to text but I never receive a reply. I have gone on the web and found the customer service number only to wait in queue for 20 min to be told I have a new account manager and that someone will call me back. There is no supervisor available for me to speak to and all I hear is "I am sorry". If I could do it over again, I would have never gone with Lumio. I am so frustrated and $80k in the hole that I am now committed to. The promises are great but at this rate I cannot imagine what I will do should I need service or have warranty issues. This is totally unacceptable. I know that this project would take some time but the lack of communication is horrible. I would not recommend this company. Timelines provided are no where near what the sales team provides you and the reality is this is a very long and drawn out process. I am crossing my fingers that they do no t start billing me before my system is fully operational.

2 years ago

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Reply from Lumio

Hi Jolynn, your account manager has been in contact with you to provide you with an update on your account and their contact information for further questions. Please don't hesitate to reach out as we continue to move towards getting your system turned on!

Jul. 17th, 2023

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Josef B Bellingham, WA

The salesman was very good to work with and a local, so I had more trust. Unfortunately the process has been a nightmare. They drop shipped the equipment in my driveway, because it was supposed to be a single day installation. The crew was here from Florida and didn’t the sufficient equipment. It then snowed and delayed the installation for over a month. Leaving my driveway and garage obstructed. After calls and complaints, they gave me a $500 gift card for the inconvenience. Then after the installation the inspection was failed. The inspector said this is common for Lumio, as their installers are from out of state. Once that was corrected the power company came to swap out the meter, and this failed because the installer turned off the system in the computer settings. Had to wait longer for repairs. After 5 months of paying and not producing the system was finally operational. I was told from the start that I would be issued a $1000 gift card to help supplant the double costs, over $500 a month in Solar and electricity payments. Still being dismissed for the reimbursements gift card. From what I hear this is common. The regional manager that I have been working with, says there is a significant back up on the issuing of these reimbursements. So, in her words this must be a fairly universal problem. Would not recommend unless you can make double payments for the product and local energy company, for at least 6 months. After reading all these issues, maybe a class action would be appropriate. The system itself once up and running works very well.

2 years ago

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Reply from Lumio

Thanks for reaching out and bringing this to our attention. We would like to connect, but unfortunately we can not reference your account in our system with the information provided. Please email customercare@lumio.com with your name, phone number, and address so we can work with you to resolve these concerns. We hope to hear from you soon!

Jun. 16th, 2023

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Margaret Erwin Gainesville, FL

Wish I had never signed up with this company, my job started last Sept (?) and still has not been completed i.e. no solar hooked up yet. My experience is way too long and complicated to even try to remember everything to type in this review but it boils down to this, I have been waiting now since April for the completion process and had called customer service last week, spoke to an employee who said she would reach out to our person in charge of the job AND issue a refund check for the payments I started in January, we'll see how long that takes!! I had been dealing with Emilie but she no longer returns my texts.

2 years ago

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Reply from Lumio

Hi Margaret, our team has attempted to connect with you to resolve your concerns. Please reach out to them so we can work to find a resolution.

Jun. 15th, 2023

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Michelle Rowe Melbourne, FL

They installed fast but little communication, installers just through trash in yard and don’t believe when they tell you that you won’t have 2 bills because of a 30 day grace period with the loan company. I called and they told me because the loan was due they’d give me a gift card for first month. It’s been over a month and I haven’t seen any card and they don’t answer my texts anymore. We had 2 months of electric and the loan together we had to pay totaling almost $700 bill for those 2 month.

2 years ago

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Reply from Lumio

Hi Michelle, our team would like to look into this further to resolve but are unable to locate your account in our system with the information provided. Please email customercare@lumio.com with the name, address, and phone number on file and we'll be in touch.

Nov. 30th, 2023

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Paul Maddock

Aggressive and deceptive - rep came to my door but as I was short of time quickly shared my electric stats and asked them to call to review before coming back. Instead another rep shows up at our door quoting a rate higher than what we pay now and trying to scare me with electric rates that don’t actually exist. I’m sorry but power to chose is a real site and there is a big difference between 13 cent real rates and a model built on 20 cents per kWh.

2 years ago

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Reply from Lumio

Paul, we appreciate your honest feedback. Your review will be passed along to sales leadership and used for training purposes.

Mar. 13th, 2023

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Justin H Seattle, WA

Everyone I met with at Lumio was kind and professional. However it is hard to look past the disarray that clouded the project execution. I have since seen many reports of similar issues on Nextdoor. Another factor here is that 1/4 of the panels installed do not get enough sunlight to justify their existence. This could have easily been determined at project planning time. Finally the price I paid for the panels and install and panel upgrade was a significantly more than similar installs based on my post install research.

2 years ago

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Reply from Lumio

Justin,thank you for you honest feedback. Unfortunately we cannot locate your account without a last name. Please email customercare@lumio.com so we can work to resolve your concerns. Thank you.

Feb. 8th, 2023

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Melinda Denison, TX

Tanner S did a remarkable job. The follow-up for a panel that isn't reporting (has not reported since I installed the Enlighten app) is disappointing. So one complete panel is not producing from November until today, January 27th. Not sure I would recommend you to friends. My overall impression is that no one cares. Wish I could leave better ratings, but after 4 phone calls I've got nothing.

2 years ago

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Reply from Lumio

Hi Melinda we understand your frustration and want to work with you to resolve your concerns. Unfortunately, our customer care team is unable to reference your account just by your first name only. Please reach out to customercare@lumio.com with your account information and someone will be able to assist you and look into your production. Thank you.

Jan. 30th, 2023

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Fred Sale Fallbrook, CA

Your sales person made a commitment to me in writing , and I don't see anyone from the company coming by to keep up there end

3 years ago

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Reply from Lumio

Hi Fred, thank you for bringing this to our attention. Your satisfaction as a customer is important to Lumio. We are currently looking into this and will provide you with an update as soon as we can. Thank you for your patience.

Jan. 7th, 2023

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Aldo morales

Poor project management, no payment schedule during implementation and customer has no option or leverage if Lumio is running late with project

3 years ago

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Reply from Lumio

Hi Aldo, thank you for your feedback. Our customer care team appreciates the recent opportunity they had to connect with you to discuss your solar system. As discussed, anytime a disruption in production is identified in your system, Lumio will reimburse you for solar payment. Moving forward, please feel free to reach out to the Lumio team with any questions or concerns.

Nov. 9th, 2022

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Yoshunda Blunt Spokane, WA

At first the process seemed seamless however, there has been one issue after another and the communication has been very poor!

3 years ago

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Amy Skaggs Comanche, TX

I feel like we were lied to. We were made to believe we would get an $11,000 tax rebate and promised $1000 to cover the cost of having to switch our electric service fees and cover the cost of cancelling our previous contract and we have yet to see that either

2 years ago

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Reply from Lumio

Hi Amy, we appreciate your honest feedback. Please know our team is actively working on your account to resolve your concerns. We appreciate your patience.

Feb. 8th, 2023

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John Blackwell II Houston, TX

The overall job was done in a timely manner however, the contracted workers damaged our bathroom ceiling. We have made several attempts to resolve the issue but Lumio representative always indicates they will handle the problem but to no avail the situation remains to this day.

2 years ago

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Reply from Lumio

John, an account manager has been in contact with you to address your concerns. If you could contact customercare@lumio.com and provide us with images of damage we can move forward. Please continue working with them to get your system fully operational. Thank you.

Feb. 4th, 2023

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Don Engstrom Saint Augustine, FL

I am very unhappy with my system. I am NOT getting what I was promised!! Everytime I contact customer support I receive a different answer. In addition, I receive promises that someone will call me back, but that does not HAPPEN!! I live in a very large community in Florida and I tell all of my neighbors about all of the problems I am having!!

3 years ago

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Reply from Lumio

Hi Don, thanks for reaching out. Our customer care team has been trying to get in touch with you to discuss your system review and determine how many more panels your system may need to reduce your energy bill. A team member has been assigned your case. Please reach out to them again or email customercare@lumio.com and someone will be able to assist you.

Aug. 4th, 2022

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Sonya D Fair Lubbock, TX

the person that i was talking to disconnected the call and did not c me back

3 years ago

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Reply from Lumio

Sonya, we truly apologize you were disconnected from one of our representatives. We have been working with our phone system to correct that glitch. Please know one of our customer care representatives has been trying to get in contact with you to make sure your issues are resolved. Thank you for your patience and understanding.

Nov. 21st, 2022

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Bertie Enslow Sumner, WA

My solar system was installed on July 19, 2022 snd it's not operating yet

3 years ago

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Reply from Lumio

Bertie, thanks for reaching out and working with our customer care team to get your system inspection passed. Please continue working with them to get your system turned on.

Sep. 22nd, 2022