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Freedom Forever Reviews

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3.6

Overall Score

Star Rating

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2.0

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74 Reviews

Review Breakdown

5 grade

22%

4 grade

3%

3 grade

1%

2 grade

0%

1 grade

74%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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James M. Casa Grande, AZ

I'm a little surprised by the reviews I was reading, we believe this is the best knee jerk purchase we've ever made. Our salesman Chandler (I think, I called him ponytail boy) was professional, seemed well knowledgeable and we really liked what he said. Having worked in construction I know there are good and bad crews and a various number of hidden scenarios that can impact a project, with that said, we enjoyed our process, and it took longer than should've to get generating but it ended up having to do with the house address and the county dealing with permits, will admit a little better communication from FF and/or the county would've made this a 5 star review. We were told a very slight bill would come, if any and I am pleased to say the only time we receive a bill is the month after our reimbursement check comes which we have received every year and then normally it's 11 months of no bill, and the one has only been over $20 once. I'm looking into doing some more business with them and happened to want to see what/why they are rated this low, I also would like to think that in most cases folks don't report positive but jump to send negative, its human nature, so after having their service for a time I wanted to share our positive experience. Thank you, FF and ponytail boy

1 year ago

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Review Source

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David Romero Albuquerque, NM

Very professional and very thorough,they kept us informed every step of the way.Dan was very prompt in answering my phone calls and texts.The only downside was the permit and inspection process with PNM.I just hope that down the road they’re just as prompt and professional with their customer support.So far so good. Thanks Dan!

2 years ago