Fastrac Energy Services: Read 76 User Reviews From Real Homeowners

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Anonymous Sugar Land, TX

My system is still not 100%. It took them 3 weeks to reply after reported missing parts to make the system function properly.

1 year ago

Reply from Fastrac Energy Services

I would recommend that you please reach out to our Customer Experience department to create a case, if you have not. Any parts that are not functioning after installation have to be issued by the manufacturer and we have to await authorization. We understand there might be a delay but unfortunately this is the process that we have to follow.

Feb. 1st, 2023

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Sheryl Lopez Navasota, TX

Satisfied good service lowers my bill good for the environment

1 year ago

Reply from Fastrac Energy Services

Thank you, Sheryl for the review and thank you for choosing to go solar with Fastrac.

Feb. 1st, 2023

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Alice Dallas, TX

Fastrak was very helpful when I had a real problem with my solar panels and my electric wss do high I appreciate there time to help me

1 year ago

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Michael Mertzon, TX

Fastrac wasn’t a bad company, but they are in business with Vivint and Mosaic loans. Both absolute garbage companies, and it’s too bad that Fastrac has any dealings with them.

1 year ago

Reply from Fastrac Energy Services

Michael, We are the installation company and not the sales or financing company. Fastrac did not have any control over the financing aspect. We were hired to complete the construction. Please update your review based on the installation only of your solar panels, not the solar financing.

Apr. 26th, 2023

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Charles K Campbell San Angelo, TX

so far seems to be a good working system, good install.

1 year ago

Reply from Fastrac Energy Services

Thank you Charles for the review and choosing to go solar with Fastrac.

Feb. 1st, 2023

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M Jones Red Oak, TX

The paper process wasn't great. They kept asking for things that were completed.

1 year ago

Reply from Fastrac Energy Services

Thank you for the review. I would like to understand the paper process that you are discussing as our business is 100 electronic documentation. The only paper is upfront when we need a copy of your utility bill. Can you please call Customer Experience in order to report the paper process issue?

Feb. 1st, 2023

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Steven Sour Lake, TX

I wasn't there for installation, but it was pretty quick. The equipment works.

1 year ago

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Michael Weatherford, TX

They treated me properly. Install was good. It was clean.

1 year ago

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Rachel Amarillo, TX

The solar panels went on great, but the box in the energy company was horrible. Your company is hard to get ahold of.

1 year ago

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Teresa Dallas, TX

Mislead cost/contract. mislead payments/going up from start price/ lien holder has my pd off home as collateral. No tax rebate due to fixed income and retired/disabled at time of signing. Family witnessed different misleading info too.

1 year ago

Reply from Fastrac Energy Services

Teresa, We are the installation company and not the sales company. Fastrac did not have any control over the sales aspect. We were hired to complete the construction. Please update your review based on the installation only of your solar panels, not the solar sales.

Apr. 26th, 2023

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Sebastian Gutierrez Amarillo, TX

The team taht reached out supposedly gave us a big enough system to cover for our electricity. However that’s not what happened . We’re paying excel the same amount every month and the panels are only producing 700kwh. And our usage is 3-4k. And it’s a huge system . Very disappointed . I need someone to reach out to me .

1 year ago

Reply from Fastrac Energy Services

Sebastian, we are the installation company and not the sales company. Fastrac did not have any control over the sales aspect. We were hired to complete the construction. Please update your review based on the installation only of your solar panels, not the solar sales.

Apr. 26th, 2023

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Necie E Cypress, TX

My samee rep told me that my solar panels would be a great savings to me. absolute lie. I will be paying a car note if I were to keep the panels. Its been passed 3 days of course so now I have to go through court to get this 62k debt removed from my life.

1 year ago

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Garnett Miami, FL

There is been no need to call Fastract as there is being no issues with Solar Panels as yet to call them. Regards Thanks

1 year ago

Reply from Fastrac Energy Services

Thank you Garnett for the review and thank you for choosing to go solar with Fastrac!

Feb. 1st, 2023

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Breann Plainview, TX

Still paying Xcel plus fastrac. Still equaling out to the same bill before.

1 year ago

Reply from Fastrac Energy Services

Breann, your solar system is producing solar as per the contract. However, in the last 12 months, electricity rates have been doubling and utility providers have been adding additional fees in order to pay for improvements. We believe your utility bills are going up not because of the solar but as a result of these two issues. Please call Customer Experience and they can review your Utility Bill to verify.

Feb. 1st, 2023

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Laurie Pearland, TX

I had an initial problem that was addressed immediately. System is working fine

1 year ago

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Saint 777

Faster service and follow up. I recommend this company to other people around me

1 year ago

Reply from Fastrac Energy Services

Thank you for the review and thank you for choosing to go solar with Fastrac!

Feb. 1st, 2023

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Jessica Tuscola, TX

I'm still paying very high electrical bills. I had problems with some of the parts already.

1 year ago

Reply from Fastrac Energy Services

Jessica, we are sorry to hear that you still have high electricity bills. Please call our Customer Experience line so that they can review your electricity bill with you. Customers are having high electricity bills, not because the solar is not work, but because electricity rates have doubled in the last year. Please call Customer Experience.

Feb. 1st, 2023

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Gregorio Gómez Amarillo, TX

Have had an awful experience. Got told my electric bill will lower that has yet to happen

1 year ago

Reply from Fastrac Energy Services

Mr. Gomez, your solar system is producing solar as per the contract. However, in the last 12 months, electricity rates have been doubling and utility providers have been adding additional fees in order to pay for improvements. We believe your utility bills are going up not because of the solar but as a result of these two issues. Please call Customer Experience and they can review your Utility Bill to verify.

Feb. 1st, 2023

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Leslie Hayes Plainview, TX

I'm not seeing a savings on my electric bill. Idk if it solar or electric company

1 year ago

Reply from Fastrac Energy Services

Leslie, unfortunately, the decrease is savings is not because your solar is not producing. Your solar is producing and working. It is because electricity rates and utility fees have doubled over the last year, which is out of our control. If you have questions about your utility bill, please call our Customer Experience to review it and your production/ consumption.

Feb. 1st, 2023

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Randy Anson, TX

They didn't install it where they said they were going to. We made a mistake choosing Fastrac.

1 year ago

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Anquinetta Beaumont, TX

Very professional, the installation was done with great skill and knowledge.

1 year ago

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Marion Katy, TX

They don’t care about the customer and refer me to the other party. Would never make business with them again. Same goes for Vivint Solar

1 year ago

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Christopher Jones Arlington, TX

Their follow up and warranty service is sub-par.

1 year ago

Reply from Fastrac Energy Services

I see that you have an open case on your system and that our team has been trying to schedule a service appointment since November. We have sent information to the manufacturer and they have an RMA. I also see that we are scheduled for service today.

Feb. 1st, 2023

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Todd Arlington, TX

Do not save on electricity like was told we would

1 year ago

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Robert Snyder, TX

Solar panels are having issues and haven't heard from anyone

1 year ago

Reply from Fastrac Energy Services

Robert, do you have an open case with our Customer Experience department? If not, please call the Customer Experience department and open a case. Additionally you can always call in for a status update. Most likely, we are awaiting information from the manufacturer to approve the RMA.

Feb. 1st, 2023

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Jose Austin, TX

Not giving any energy still paying a lot on my light bill

1 year ago

Reply from Fastrac Energy Services

Jose, I would please call our Customer Experience for them to review your electricity bill with you. Some customers are seeing higher utility bills not because of solar but because electricity rates have risen so much in the last year. A portion of your electricity still comes from your electricity provider and they are adding additional fees to pay for the improvements to the grid.

Feb. 1st, 2023

Fastrac Energy Services Reviews