esaSolar Reviews

Hi Lillian,

Thanks for your review. We’re certainly sorry that your experience hasn’t been what you may have expected. I would like to address the situation in whole.

You contracted with esaSolar for a 6.3kW system which was projected to produce 8,594kWh. This was 67% of your historical usage, leaving you with a residual electric bill. The system that we installed exceeded the estimated production by 8% at 9,260kWh. We have discussed this several times.

Additionally, in December of 2020, we sent you a check for $1440 as a rebate because you thought that your solar loan had a lower interest rate. That lower rate came to $6/month for 20 years and out of maintaining your customer experience with us, we sent you that check, which you appreciated then.

Unfortunately, we cannot go back in time to do a better job of explaining what the ramifications of having a 67% offset system. A residual electric bill is the reality of that.