EnFin Reviews

I don't know how to rate EnFin. My panels have been installed since 11/24. Today is 5/2/25. The panels are not certified yet and not running. Here is the problem: I call EnFin to complain, and they tell me to call my solar installers - Edison Solar, TX. The home service sector takes my complaint. I get one phone call from then. Problem still unsolved. I have been reaching out to Edison Solar. They need the final electrical certification from the Parish (County). I call the Parish and am told the solar company has not reached out to them. No one is taking accountability: EnFin, Edison Solar, Now Jefferson Parish is filing a complaint against me, the unhappy customer, because of permit violations. So it makes me wonder why EnFin insists on using these contractors. Is EnFin and Edison Solar in cahoots with defrauding their customers? Okay, the positive of EnFin. They have postponed my payments because I am on Social Security, but the interest rate is through the roof. I am in a FAIL-FAIL situation. Buyer Beware.

Was told payments would come out 60 days after the project - set up payments to start bi monthly exactly 60 days later- went back online a few days before to make sure everything was ready - seen a " late' notice- went ahead and paid the full amount - figured it was a gimmick - set up for bi- monthly - payment were coming out all over the place - Second month they came out three different times - I called and of course it was, somehow, my fault. I spoke to a man who was condescending - he told me I needed to go in and cancel the payments and start over- I did that - the next month- payments set up for the 3rd and 15th were coming out the 3rd - 8th and 15th - second call a lady said - well it is because you are due on the 2nd - not one payment ever came out on the 2nd - I asked her if she could, please, go in and look at my account - all I got was an " oh" - then told " just go in and cancel and redo it" Went in and attempted to put in for monthly - since bimonthly was confusing for this company, kept getting error messages - I called and set it up through the automatic system Looked today and it is still not set up - attempted online and received an error message, I called and spoke w a lady who set it up for me - like the first few people could have but did not offer. I only gave a 2 vs a 1 bc whomever I s/w today was very helpful Most horrible customer service I have ever encountered and not truthful from the beginning I was tricked the very first call bc I had another company that was going to install - when I received a phone call from this company - they made it out to sound as if they were with the first company. Yes- we stuck with them bc they were about 10 th cheaper - so there is that- but they were not local, and the deferred payments was a lie