EcoMark Solar Reviews

I have never written a poor review for a company, but had to make sure that my feedback was heard for anyone considering working with this company in the future. We had a consultation with EcoMark in March of 2020 to begin the process of installing a solar system at our house. We chose EcoMark based on online reviews because we really didn't know anyone who had a full solar system and could recommend a company. During the consultation and bidding phase, EcoMark seemed to be very professional and we decided to move forward with them. From the date we signed the agreement to the date they started installation was 4 months. It was expected that the project would not start immediately due to approval by my utility company and permitting through the county, but a majority of the 4 month wait was due to the lack of availability of an installation crew. Once the project started, the total time on the job was about 30 hours, but they managed to spread it out over 4 additional months. Crews would show up and leave 15 minutes later or maybe do an hour of work and leave or at best 3 hours of work. It has been almost 5 months now and there are still items that have not been completed on the project. I have been overly communicative with this company and they have responded with a lot of apologies, but nobody has ever stepped up to truly make this better by either A. just admitting how poorly this has been handled, B. Offering some monetary reimbursement for all the headaches, C. Just getting it done. I would not recommend working with this company to anyone. It has really been an awful experience and at the end of the day, I am sitting here a year after my initial consultation and still am not producing electricity.

The entire experience has been an awful nightmare! The lied to us upfront when we initially signed up about payment and interest rates, I called customer service multiple times and they were rude and did nothing. Told me they would see what they could do and I never received a phone call back. People that came out to do the work were nice but everyone making the appointments and that I talked to over the phone were awful and never got back to me in a timely manner or got dates wrong. Next the roofing company was awful. The workers were nice but first they moved the date of the work and then they showed up a day early and no one came to the door to let us know, nor did they let us know when they were done, the did not put flashing where they were supposed to and did not do all the work that was listed from the insurance adjuster, then they are charging more then double what was initially quoted. Awful company all around. I hope no one goes with them so they dont have the nightmare experience we have had. I would give them no stars but I had to give them at least 1 to write the review.

Don’t go through them. The honeymoon phase will end right away when the system is installed. If you have hail damage on your system don't go through EcoMark Solar. Even if they were the ones that installed it!!!. They will ask what the estimate from your insurance company is and then say this is what it cost to replace the system without giving you as a customer an estimate of their own and price break down.

Deceptive practices and just flat out lying to attract customers and make sales. Will be pursuing legal action against this company. Go along with over 300 5 star reviews on Google which is improbable