Name: SunPower
Rating: 3.9

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Verified Customer

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Duncan Anthem, AZ

The initial salesman, Greg, was great. He was very responsive. But then when it went over to a project manager, we couldn't get anything corrected. They kept changing project managers and my wife was on the phone for hours trying to get the internet working and no one seemed to know what to do. They wouldn't call us back, it was just really not a great experience initially. And all the reports are incorrect.

1 year ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Dec. 21st, 2022

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Renato Chula Vista, CA

The customer service is pretty good. They called me right away and answered all my questions that I had. Installation went by pretty fast. They came in the morning and finished a little past 3:00 o'clock in the afternoon.

1 year ago

Reply from SunPower

We sincerely appreciate the feedback and couldn't be happier with this glowing review! We pride ourselves on our customer service and see your experience has been no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Bill Poff Sun City West, AZ

No pressure sale - provided excellent information on which to make a decision, excellent installation, excellent after installation installation coordination with power company to get system online.

1 year ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Dec. 1st, 2022

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David Alexander Fallbrook, CA

Best products currently on the market, best warranty (includes labor & delivery), long-standing company that can expected to still be here throughout the decades-long warranty.

1 year ago

Reply from SunPower

David, we appreciate your review and feedback. It is wonderful to read how amicable your solar experience has been. Thank you for helping us change the way our world is powered!

Dec. 1st, 2022

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Jason Lakeside, CA

The installation company was really good with communication. Very smooth, everything got done quick and in a timely manner and very clean and professional. It seems like it performs flawlessly.

1 year ago

Reply from SunPower

It's terrific to read that you had a great experience with the sales team and that they provided excellent support too. Please reach out to us with any questions or concerns in the future. Thank you for helping us change how the world is powered!

Nov. 16th, 2022

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Jonathan

The day of the installation was very good. They just came in the morning and started installing and finished by the afternoon. They had two vans and a crew of four to five guys.

1 year ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Nov. 16th, 2022

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Michael Scotts Valley, CA

Everything works. The app, you can see how much power you're producing almost at anytime, the battery, everything. It's really nice. It's been probably one of the better deals I've ever done.

1 year ago

Reply from SunPower

We are thrilled to have earned your endorsement! Here at SunPower, we stand behind our product and customer service. Thank you so much for this glowing recommendation and for helping us change how our world is powered!

Nov. 16th, 2022

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Peter M Smith Los Angeles, CA

The quote process was easy and clearly explained, the installation went well and according to the time period promised and the final connection to the grid was done well within the expected period. No complaints at all

1 year ago Edited January 10, 2024

Reply from SunPower

Peter, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Oct. 27th, 2022

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Sharon Buttonwillow, CA

W loved working with the people that installed it. It's only been in operation for a month. Friendly and worked efficiently. Anytime I had a question, they would answer it, and usually really promptly.

1 year ago

Reply from SunPower

Thanks for the review, Sharon! We love hearing feedback like this. It's always nice to hear how our team is doing.

Oct. 21st, 2022

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Reena

Panels are performing even a little above the rated capacity and haven't had any problems. Professional behavior of the installation company. They manufacture their own product.

1 year ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Oct. 21st, 2022

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Michael Middletown, NY

It's well worth it and affordable. The installation crew were terrific. They cleaned up afterwards. They explained what had to get done and they're the best. There's no maintenance, it sits on the roof and does its job.

1 year ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Michael. Congratulations on going solar, and thank you for helping us change how our world is powered!

Oct. 21st, 2022

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Frank Canyon Country, CA

They respond promptly to my request. It went well no problem. With the application online you can access it anytime and you can see the energy production that the solar panels are providing and that's a useful feature.

1 year ago

Reply from SunPower

Frank, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Sep. 30th, 2022

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Gary Visalia, CA

They're good company. It works good and my electric bills is negative every month so that's a plus. We got it hooked up pretty quick. They respond and I can get a hold of somebody, they always respond.

1 year ago

Reply from SunPower

Gary, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Sep. 30th, 2022

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David Long Beach, CA

It was very smooth, sun power did all of the permitting with the city to make it going, scheduled the time they were coming to put on the equipment. They kept to their own time line.

1 year ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Sep. 28th, 2022

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Cherline Fresno, CA

The team that came out to help me decide and do everything was great. I was very happy with everybody that I talked with and dealt with. They did a great job and they cleaned up.

1 year ago

Reply from SunPower

We sincerely appreciate you sharing your experience, and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Sep. 28th, 2022

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Cesar Oceanside, NY

I'm very happy with the company so far. It's been over a year now I think. They always answer my emails and they answer all my questions very promptly, willing to explain whatever was going on during the process.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Sep. 28th, 2022

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Trevor Bulger Central Point, OR

The panels installed are high quality. The system design and installation provided a high offset from the grid. We now pay just the service fee to the power company most months.

1 year ago

Reply from SunPower

We are delighted to hear of your savings. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Sep. 22nd, 2022

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Gail

This was the only company that wasn't pushy or aggressive. I have no problem with the solar, but it's not connected yet. Installation went smoothly. We modified the plans on the fly on the install day and they moved the panels over since they would have been blocked by a neighbor's tree

1 year ago

Reply from SunPower

Gail, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Sep. 7th, 2022

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mike Brookd Casa Grande, AZ

Sunpower installer was very good and professional. Work was done in a timely manner despite weather issues. Installed system works as expected, already covered our first grid outage within a month after install.

1 year ago

Reply from SunPower

Mike, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Sep. 1st, 2022

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mcdonald ken Manteca, CA

They said what they would do and they performed it as fast as possible because you do have to deal with PG&E and city inspections. We were very satisfied with the whole process.

1 year ago

Reply from SunPower

Ken, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Aug. 25th, 2022

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Timothy R Conrad Ogden, UT

Sunpower's installation was professional and we have quickly been given feedback to make sure everything is understandable and functional for our solar system and how it connects with Utah's power grid.

1 year ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Timothy. Congratulations on going solar, and thank you for helping us change how our world is powered!

Aug. 25th, 2022

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Patrick Daly City, CA

Product has performed well and trouble free since installation. Monitoring tool is very simple though. An option to view more granular details of system uptime/performance for advanced owners would be nice.

1 year ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Patrick. We are significantly improving the performance of our monitoring system to show your data faster. Congratulations on going solar, and thank you for helping us change how our world is powered!

Aug. 18th, 2022

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Peggy L Jones

We are pleased with the installation, operation, and support provided by SunPower. Only regret is we didn't lease enough panels. Get APS bills 6x a year, ranging from $15-$150.

1 year ago

Reply from SunPower

Peggy L Jones, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Aug. 18th, 2022

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Eric Storrs, CT

Picked SunPower for the price. Installation went very smoothly. There were no issues that I'm aware of and they went a little above and beyond with the request that I had with the wiring.

1 year ago

Reply from SunPower

Eric, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Aug. 18th, 2022

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Gerardo Chula Vista, CA

Good service from the rep that came to my house and saw it through from the installation to when they turned on the equipment system. Installation went on time. They have a competitive price.

1 year ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding service. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Aug. 18th, 2022

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David Lufkin, TX

Halley R give me great customer service and they have quality materials. Came out and did a great job with installation. I had a lot of problems with the technical aspects like codes and stuff. I had to get reimbursed for some electrical.

1 year ago

Reply from SunPower

David, it was great to read about your experience with Halley and how amicable it was for you. We really appreciate the kind review and pertinent feedback. Thank you for helping us change the way our world is powered!

Aug. 18th, 2022

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Dennis Stockton, CA

I investigated SunPower and it was exactly what I wanted. It went very well. I've had no absolutely no problem and I'm really happy with it. I like the idea that they made all their own equipment.

1 year ago

Reply from SunPower

Dennis, we appreciate the review and thank you for sharing your experience. Congratulations on going solar!

Aug. 15th, 2022

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Gary

Friendly and knowledgeable staff that made the buying and installation as seem less as possible.

1 year ago Edited January 10, 2024

Reply from SunPower

Gary, we are delighted to read your installation went smoothly and you are satisfied with your panels. If you still need to get in contact with an agent or specialist send us a private message with your account and contact info or email it to [email protected]. We look forward to talking to you and thank you for helping us change the way our world is powered!

Aug. 15th, 2022

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James Bakersfield, CA

It seems to be working. They came out when they said they would and got everything done and it went smoothly. They always they kept me informed of what's going on. The only problem I have with them was they didn't explain the time frame. It took longer than I thought it would.

1 year ago

Reply from SunPower

We appreciate the feedback, James. We apologize for any inconvenience regarding the installation timetable and would be happen to assign you a specialist if you have any questions. Send us a private message with your account and contact info or email us at [email protected]. We look forward to talking to you.

Aug. 15th, 2022

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Robert

Install went just fine. I've had some problems with inaccurate measures on the monitoring and once the panels all the said they shut themselves off for a period of time. I wish the monitoring was more accurate, because it's not.

1 year ago

Reply from SunPower

Hi Robert, we appreciate the feedback and are significantly improving the performance of our monitoring system to show your data faster. During this upgrade, real-time and historical data for your system may not be available. We apologize for any inconvenience this may cause and if you send us a message with your account info we would be happy to reach out. We look forward to talking to you.

Aug. 15th, 2022

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Robert Aurora, IL

I've been very pleased. It's very aesthetically pleasing. It went very smooth. They were very responsive to our questions, they came out on time and they were very professional there after doing the work.

1 year ago

Reply from SunPower

Thanks for the review, Robert! We are delighted to read about your wonderful customer service experience. It's always nice to hear how our team is doing.

Aug. 15th, 2022

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Anonymous Rio Vista, CA

They hold time is usually about forty five minutes to get somebody to help. It is generating power, but it's hard to get help on the monitoring. It was very quick once everybody got out here to work. They don't respond to calls or online chats.

1 year ago

Reply from SunPower

Thank you for the feedback, and apologize for any inconvenience. Your historical data will not be lost and your system is still producing power from the sun. We are currently working to improve the app. Your data will be visible as soon as the upgrade is complete. We apologize for any inconvenience this may cause.

Aug. 15th, 2022

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Phil Metzinger Lufkin, TX

The install wint fine and the service has been mostly excellent. The only issue I had was that the account was not set up properly with my local electric company and I believe I was built for usage that I didn't need to be built for.

1 year ago

Reply from SunPower

Phil, we appreciate the review and feedback. Please send us a private message with your account and contact details and we would be happy to assign you an Executive Support Specialist to review your account and reach out. Thank you for helping us change the way our world is powered and we look forward to speaking to you!

Aug. 11th, 2022

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Carolyn McKenna Renton, WA

It was a Great experience and the team was very professional. The Rep guided us every step of the way & continues to be available for referrals and even came out after installation to check up on us.

1 year ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Aug. 4th, 2022

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Vicki Roberts Santa Rosa, CA

Quality components all by SunPower, no need to figure out who to call for support if something goes wrong. Great customer support. Fast, clean installation. Excellent communication. Helpful app.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Aug. 4th, 2022

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Shawn Kihei, HI

We've already recommended SunPower. The quickness is very good. The quality is good but the prices are high. The app is not very good at providing accurate information. I like the quality of the product. Installation process was very smooth. The app needs improvement.

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. We apologize that our app does not meet your expectations. Your feedback is essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered.

Jul. 27th, 2022

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Hamid Abedzadeh Harwich Port, MA

They respond fast. The installation was very good. I have a complaint about some toggle that couldn't supply the monitor. It's been about a couple of months that I've had my solar on my roof. And the monitor hasn't been installed yet. It was supposed to be done in early July and hasn't been done yet.

1 year ago

Reply from SunPower

We are delighted that you had a good installation experience. That being said, we would like to look into your concerns further. Please email us at [email protected] with your contact details when you have a moment. We will reach out to provide you with assistance and work towards a resolution. We value your business, and thank you for bringing this to our attention.

Jul. 27th, 2022

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Mark Kahului, HI

Very responsive. The guys are very good and very courteous. The only negative I got is that I have two separate systems and I was told by them that I could combine the bills but now they can't do that so now I'm going to pay every month on one and have a credit on the other. They should have told me that.

1 year ago

Reply from SunPower

Mark, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service. Thank you for helping us change the way our world is powered!

Jul. 21st, 2022

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Natalie Napa, CA

Usually when I call in, the person who is helping the customer is very knowledgeable. It's been working extremely well, it's very good equipment. The representatives are very polite.

1 year ago

Reply from SunPower

We are glad to hear that representatives are such a great help, Natalie. Thank you for taking the time to leave a review. Feel free to reach out if there is something we can assist you with in the future.

Jul. 21st, 2022

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Steven Winchester, CA

I haven't had any problems. I've already recommended SunPower to someone. Installation worked just fine, it was all done in one day. I've recommended it to one of my brothers and several friends.

1 year ago

Reply from SunPower

Hi Steven, thank you for the very kind words. We are glad to hear that you recommended our products to your friends and family. If there is anything you need, please contact us. Our team is always ready to help.

Jul. 21st, 2022

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Kevin G Mitts Lenox, MA

Products deliver as advertised. The panels installed are producing more power than estimate stated. They look Neat and sleek. Our system monitor on the app is easy to use. It's all just "plug and play".

1 year ago

Reply from SunPower

Glad to read you are enjoying your system and production, Kevin. Thank you for helping us change the way our world is powered!

Jun. 2nd, 2022

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Andrew Kennedy Southbury, CT

The gave me a very competitive quote and delivered on all their promises. After the sale they were there to answer any questions and make sure. Was completely satisfied with the system I chose.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jun. 2nd, 2022

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Thomas M Coat San Diego, CA

Easy installation, reliable power. We've had no problems with SunPower and generated more power than we used in our first year. That's a real bonus in San Diego, which has the highest electricity rates in the nation.

1 year ago

Reply from SunPower

Nothing cracks a smile quite like a low utility bill. We're so happy to hear of your savings and satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

May. 26th, 2022

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Cris Pesut Fresno, CA

I'm most pleased with the products and the technicians/installers/customer liaison personnel at Quality Home Services. I did a mountain of research on your products and warranties. I did have to weigh the quality against the significantly higher price level.

1 year ago

Reply from SunPower

We're glad to hear that you're enjoying your SunPower solar system. Thank you for helping us change the way our world is powered!

May. 26th, 2022

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Ryan McGinnis Mission Viejo, CA

Straightforward from start to finish. Would have given a 5 if it didn't take 4 months from the time the panels were installed on my roof until permission to operate was given. Hard to tell who's fault it was between the city, the utility, and SunPower.

1 year ago

Reply from SunPower

Ryan, we sincerely appreciate the review and glad to hear the process was forward. We do apologize for the inconvenience in regard to the PTO time and if you would like to speak further with a specialist now or in the future we would be happy to assist you. Leave a private message with your preferred contact information and we will gladly have on of our specialists reach out. Thank you for helping us change the way our world is powered!

May. 26th, 2022

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julian torres Fresno, CA

My experience with Sunpower was amazing. They were very professional in all aspects of the job from the initial meeting all the way to the walk through. I will definitely be recommending some power to everybody I know.

1 year ago

Reply from SunPower

Thanks for the wonderful feedback you provided to us about your experience with us, Julian. It brought us great, joy to see you happy with overall service that was provided to you get your new system up and running. Please don't hesitate to reach out for anything we can assist you with.

May. 23rd, 2022

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Daniel Wise Talent, OR

They were very friendly and responsive when surveying my property and through the process of proposal and installation. I believe they did a great job with high quality components. However, the follow-up after installation has been all but non-existent. I have had questions about the system which have gone unanswered.

1 year ago

Reply from SunPower

Daniel we appreciate the review and take your feedback seriously. If you send us a private message with your account and contact information we would be happy to have a specialist follow up with you. We look forward to speaking with you and thank you for helping us change the way our world is powered.

May. 18th, 2022

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Leslle El Cajon, CA

So far it has been amazing. Everything has worked out great. I was very impressed with their reputation and their sales person. Everything has been executed in a timely manner. It has been easy and seamless.

2 years ago

Reply from SunPower

Thanks for all the very kind words, Leslle. We are joyed to see you thrilled with experience you had with us through out your process. Please don't hesitate to reach out if there is something that we can help you with.

Apr. 25th, 2022

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Alexander Shelton, CT

The best performing panels. I am getting very good results with the app. I think everyone should have solar panels on their house. It is not cheap but you get what you pay for.

2 years ago

Reply from SunPower

We appreciate the kind gesture of words, Alexander. You are right, SunPower has the best-in-class panels in the market with a great app to compliment it. Please keep us updated if there is something we can take care of for you in the future. Thanks again!

Apr. 25th, 2022

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Jeffrey

Great Planning, Scheduling, Installation, and follow up service.

2 years ago Edited January 10, 2024

Reply from SunPower

Thanks for the kind words, Jeffery. It is wonderful to see that you found a resolution to your issue. Please don't hesitate if there is anything else that we can assist with anything later down the road.

Apr. 25th, 2022