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SunPower

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8.7

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Don

I'm extremely happy with the system and the product seems really good. The installation went good and they did everything on time. They did an extremely good job on the installation. The panels look good on the house and the system gives feedback onto our computer for monitoring the solar power.

3 years ago

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Charisma Tarol

My Rep Gene N did great a job from start to finish. I'm very satisfied with my solar. I highly recommend SunPower, this company meet my expectations. All the staff involved in this project did great. I would say SunPower is the best!

3 years ago

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Hilary

When I called the Evoke company they were easy to talk with them When George came over to talk with us he explain everything .When Rachel and John came over they explain everything that we needed to know about the system .Courtney was helpful with the power on the app. When all the guys came to put the panels up they were great .

3 years ago

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Jeff Romano

They make the most efficient panels with the lowest deterioration at the time I ordered them. The web portal shows you electric production and usage on 15 minute intervals. They were very helpfull when the system stopp responding and got it resolve in less than one day.

3 years ago

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Jake

I have had a great experience with Sunpower and their dealer (Legacy Solar)! They have delivered on everything they told me about my solar project, and my savings have been great! They took the time to explain all of the details about how my system will work and what my warranty coverage will be! They are very knowledgeable and customer centered!

3 years ago

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Chris C.

We've only been paying the PG&E service fee of $10 since 2019. It was a little rough at the start because our installer had to come back several times but we had a good Rep (Tyler) at Hooked on Solar and so things were addressed as quickly as possible.

3 years ago

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Jack Kosinski

Since we have been connected, everything is positive! The entire staff was excellent...Jeff S, Charlie and Rob (installers), Vic the electrician and Brandon T. All questions answered and all done in a timely manner as promised.

3 years ago

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Debra Gieg

We went with Jeff Periera Home Energy with Sun Power. I was very impressed with how all of our questions were answered. All the paperwork was presented nicely and easy to understand. Once we decided to start the project, they make the process extremely easy. My husband and I are very pleased with the entire project from start to finish.

3 years ago

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Jason Henderson

BILL IS ACCESSIBLE AND THE EQUIPMENT APPEARS TO BE FUNCTIONING. HOWEVER, THE CREW THAT WAS HERE TOOK PICTURES OF THE ROOF UPON ARRIVAL WHICH THEY WERE SUPPOSE TO SHARE. THEY TOOK PICTURES, ONLIY AFTER I REMINDED THEM AND THEY DIDN’T SHARE THEM. TODAY A ROOFER WAS HERE AND NEEDED TO REPLACE A CRACKED TILE

3 years ago

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Aaron

I interviewed about five different solar companies in Southern California. Sun Power was honest and offered the best product in the industry. I did my homework and they were everything I hoped for. Without question, Sun Power is the best solar company in Southern California

3 years ago

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Siaki and Donna Fa'ainuinu

Hats off to Michael F, great sales rep. - great response time - very knowledgeable. SunPower Eco Solar - great company! They worked efficiently to ensure us that the total system would be completely installed before the end of 2019. Great communication from the office admin. secretary, Colleen. Workers did a great job! They took care of putting away everything and cleaning up all the rubbish too! Installation workers as well as the office staff were so respectful and willing to help with our concerns and questions.

3 years ago

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Mike C Edwards, IL

Transition from initial consultation to actual install was so easy. They explained everything in plain sense and all the numbers came out even. NO hidden costs!! What a tremendous crew we had to install panels on roof. We will be recommending them ...most definitely.

3 years ago

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Kayla K.

Heather was super helpful with understanding what we were getting. Things were fully explained and compared and so far, the calculations were spot on for how much we needed. I only wish our original solar was through Sun Power!

3 years ago

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John Hayes San Antonio, TX

Quality product and installation team. Office staff did all the necessary work to get permissions from the home owners association and our utility company. The install was scheduled with a timeline indicating several landmarks along the road to completion so we always knew the progress.

3 years ago

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Fantastic company! Austin, TX

SunPower is a fantastic company, from the smooth and professional sales process, to their customer communication once the order was placed, and the amazing efficiency and speed in which they were able to install the panels (and all during a pandemic!) I highly recommend this company.

3 years ago

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Veronica

I rate them highly for the quality of the product and the fast, trouble-free installation. The whole team from sales to installment were friendly, easy to work with and really knew what they were doing. They answered all my questions.

3 years ago

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Michael Press

The sales people, installers and support person did an outstanding job however the quality of the staff that handled our payment was far from excellent - Twice we were told that checks were not received when we had notification that, in fact, they had been. This has caused us to have to go through considerable effort to provide evidence that the checks were cashed. On the first check Sunpower discovered their mistake, don't know yet about the second.

3 years ago

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CorvetteJoe33 Bethlehem, PA

Sunpower has one of the highest efficiency panels on the market, and now thay have an upgraded panel as well which produces even more power in the same size panel. Their 25 year warranty is exceptionable and their comittment to soalr power is second to none!!

3 years ago

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Great solar panels, great value! Endicott, NY

Definitely the best solar panels on the market. When I am making a large investment for solar panels, I want to make sure they have the best warranty, and are the most efficient. SunPower definitely hits the mark with the product and the warranty.

3 years ago

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Apple Valley, CA

SunPower's local installer in the San Bernardino/Riverside area was fantastic. The customer service pre-installation was great, their installers were very good and even the follow-up has been excellent. Not to mention, the SunPower panels are some of the best, if not the best, in the industry.

3 years ago

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Wayne Perryman

I chose SunPower for my residential solar system because they make long-lasting, high-quality panels with the best efficiency rating in the industry. I also like their integrated approach to system design, in which they manufacture and use all of their own components.

4 years ago

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John Crone

I did research and SunPower Panels seemed to be better than all the other panels we looked at. The Install Team were above our expectations. We had heard so many other people going Solar that were disappointed about the installation but we could not be happier.ptions were brilliant

4 years ago

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Abner Hinojo

I am super pleased about the panels I have. Sunpower panels and Enphase Energy micro inverters are an unbeatable combination. I feel at ease knowing my panels are covered for any issues whatsoever as long as I own them. Feels good to be on the renewable energy bandwagon. :)

4 years ago

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Steve & Cyndee Holm

The best product out there, no sub contractors, installers who work for the company, products made in the USA and even with financing and the monthly payments we are still way ahead at the end of the month. The program works just like promised.

4 years ago

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Anonymous

I have been very pleased with the technical support the few times I needed it and our salesman, Kenny R has been just great in follow-up, monitoring, analyzing, and reporting on our progress for a system that has only been fully in place since December 2019.

4 years ago

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Dean S Ripon, CA

Sunpower has earned and kept my trust as a company who truly values their customers. We experienced a leak in a part of the roof that their subcontractor had worked on and they sent someone out within 30 minutes of being notified of this. That is extremely impressive!

4 years ago

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TJ Lake Havasu City, AZ

High quality panels have been producing as quoted for over a year, the monitoring system installed not only shows production but also home usage, during the quoting and installation process I had a lot of questions and South Coast Solar was incredibly responsive and made extra trips to my home to connect the system in the way I requested.

4 years ago

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Pat of North Cape May NJ Cottonwood, AZ

They have been 100% as they promised. I've had two issues over the past year, and they fixed/responded right away. I daily/monthly/yearly monitor the output (I am obsessed with spreadsheets) and every number is as promised or slightly better!

4 years ago

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Happy solar person Fairfield, CA

In some form or another I have had solar with Sun Power panels for the last 15+ years. Both purchase and lease. So far I have never been disappointed. The panels hold there efficiency very well. My first system I kept track of for close to 14 years, before I moved and the output was still 95%+. The lease I have now fits my lifestyle very well.

4 years ago

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Solar Farmers

The SunPower app does not work properly since installation approx 4 months ago. We constantly receive error messages about Wifi connection; slow data transmission; etc. We are unable to see true stats for ourself so every month we have to wait for our electricity bill to confirm the system is truly working. We like to see our own stats in real time, which is what we were told we'd be able to do. When we call the SunPower customer service number we're referred to our installer. The installer has come out to check our unit multiple times, they contacted SunPower about the issue but are uncertain when the app will function properly. This app situation with no solution in sight is not ideal and we feel like we have been taken advantage of. We were told we'd be able to monitor our unit, but we cannot.

4 years ago

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Don H. Richmond, CA

Easy to work with in the planning stages. Great coordination with the City for Permit Inspections. Smooth, clean installation. The only delay was PG&E's acceptance and connection which SunPower had no control over. Plus, all is working well and meeting my needs.

4 years ago

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Reply from SunPower

Thanks for choosing SunPower, Don!

Aug. 5th, 2019

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SunPower installed by Freedom Solar

Believe we got superior Solar panels from SunPower that looks good, performs outstanding, and awesome monitoring app. The only "ding" is the high cost of panels, but I figured I'm in this for the long term and felt we will reap higher reward when it gets to 15, 20, 25 years old.

5 years ago

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Reply from SunPower

Congrats on going solar, Corey!

Feb. 20th, 2019

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Lynn Callinan Framingham, MA

I have been trying to get my panels reconnected after a fire caused by a faulty connection in the electrical panel.I have been calling Sun Power every other week for 9 months with no results.I was happy up until then.

2 weeks ago

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Reply from SunPower

We appreciate you bringing this to our attention and have submitted your review to your active case for investigation and follow-up. We want to restore your faith in SunPower and look forward to talking to you soon.

Mar. 12th, 2024

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David Loy Chillicothe, IL

425watt panels x20 for a 8.5kw system All paperwork was done online including the financing. All went through perfectly and was explained beforehand. Did not beat winter however so install was delayed to late Feb 2023. Install crew were fantastic and were done installing the 20 panels on my roof under 6hrs. Electrician came out the next day. The electricians were great, answered my questions and even tolerated me changing my mind on where to install the equipment. System failed activation the 1st time by Ameren for a "Rate Limit Failure"...it produced too much power too quickly. Yeah, it is a new guideline that SunPower did not know of, they sent a tech out to provision the equipment with the proper limit within a couple of days. Then I had to wait on Ameren again. Passed the 2nd inspection by Ameren on March 10, 2023 and has been producing as it should. At this point, I have nothing bad to report on the system, or the company.

10 months ago

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Reply from SunPower

We appreciate you sharing your exceptional experience and feedback, David. Congratulations on going solar and thank you for helping us change the way our world is powered!

May. 15th, 2023

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Bob Honolulu, HI

I no longer pay $600+ monthly thanks to SunPower. My monthly bill is now $50 or less. Since installation (20 months), my SunPower system has generated 36,258 kWh. I enhanced installation with 2 Tesla Powerwalls. My savings does not include charging my EV twice weekly ($140 saved). I almost forgot to mention that my neighbor asked how my house was being powered since the grid went down. He was confused because he also has pv but neglected to get backup batteries. PV without backup batteries will lower your electric bill. Once the grid goes down only backup batteries will keep your house powdered.

11 months ago

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Reply from SunPower

Hi Bob, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Apr. 13th, 2023

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Alex Scharf

My solar monitoring system went out last summer. Sunpower has been “trying to locate a tech” to assign to fix. I’ve yet to have one tech assigned to diagnose the issue. Customer service for this company is dog sh-t at best.

1 month ago

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Reply from SunPower

Alex, we're sorry to read you are experiencing issues with your case and want to help. Your open case has been submitted to our escalations team for investigation and follow-up and you can expect an update in the next 24 business hours. Thank you for bringing this to our attention and we look forward to talking to you soon.

Feb. 1st, 2024

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Cheryl Raynor

I’m big on rating….and sunpower fits the bill. Best system on the market And they’ve been here 40 years??? Nobody else is over 25

2 months ago

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Reply from SunPower

Cheryl, we're so happy to read your satisfaction with our systems and service. Thank you for helping us change the way our world is powered!

Jan. 22nd, 2024

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Steven Higginbotham Poway, CA

I regret to say that my experience with SunPower Solar has been deeply frustrating and disappointing. I've been facing ongoing issues since July 2023, and their customer service has been abysmal, to say the least. In July, my solar service unexpectedly went offline. I promptly reached out to them, expecting a swift and professional response. Unfortunately, my concern seemed to fall on deaf ears. Despite my efforts to communicate the severity of the issue, there was no follow-through on their end. Hoping for a better response, I reached out again in August. Once more, I was met with promises - assurances that someone would be sent to address the problem. Yet, these promises turned out to be empty. No one showed up, and my system remained in limbo. What’s more frustrating is that they assured me my system was still generating power, which was difficult to believe given the circumstances. By December, with the issue still unresolved, I spoke with a representative named Brandon. The level of service did not improve. Brandon was unable to confirm whether my system was operational or not. He had me reset the system and assured me he would follow up the next day. That follow-up never came. This entire saga has not only caused inconvenience but also led to a lack of trust in their service and commitments. The lack of accountability and responsiveness is appalling. I've been patient and understanding, but the situation has gone from bad to worse with no resolution in sight. To anyone considering SunPower Solar of El Cohn, I would strongly advise looking elsewhere. The lack of reliable customer service and the inability to deliver on their promises has been a source of immense frustration. A solar energy provider should be dependable and responsive, especially when issues arise, and unfortunately, this company falls significantly short on both counts.

3 months ago

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David

There were some follow up issues that had to be addressed after the installation, and they were addressed well. Seems to be working very well and as advertised.

8 months ago

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Reply from SunPower

Hi, we are ecstatic that you are enjoying your panels so far. It is nice to hear you had a great experience and were provided excellent support. We are glad that see that the concerns you had before have been resolved. If you need anything in the future, please get in touch with us for help. Thank you!

Jul. 25th, 2023

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Anonymous

I don't deal directly with Sun Power, I deal more with Ambrose Solar and I don't like them. So that is the unfortunate events I deal with. I don't have any issues directly with the equipment. It's working just fine.

8 months ago

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Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to [email protected]. Thank you for your feedback and we look forward to talking to you.

Jul. 25th, 2023

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Madhusudhan

There was one minor adjustment, but they were really helpful. It was very quick, but since time there was some stuff that they didn't discuss with me enough so that I had to correct later. It's working really well.

8 months ago

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Reply from SunPower

Madhusudhan, your feedback is sincerely appreciated. If you have any additional questions or issues we can assist with please send us a private message and we will be happy to assist you. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Sergio Herrera Visalia, CA

I contacted SunPower for customer service regarding the app not working correctly for the panels I purchased from them, 2 different times. They have yet to reply to my emails. Their communication about my project from start to finish was horrible. It took 5 months for the system to be installed from start to finish. I was also promised $750 from a promotion SunPower had going on for 1st time installers. I have yet to receive it.

8 months ago

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Reply from SunPower

Hi Sergio, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 19th, 2023

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Salvador Antelope, CA

I would give you five stars for right now I’m giving you three I think professionalism and attitudes is a big factor and also being there for your customer not just for your company.

8 months ago

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Reply from SunPower

Your feedback is essential to us in improving our services; thank you for sharing your experience. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to [email protected]. Thank you for your feedback and we look forward to talking to you.

Jul. 19th, 2023

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Rahmatullah

The installation process was a very unexplained and the timing was very unfortunate. It was not a good process and not a good experience. The customer support was very poor.

8 months ago Edited January 10, 2024

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Reply from SunPower

Hi Rahmatullah, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 12th, 2023

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Sony Ta Los Angeles, CA

I can't speak to the product yet because they haven't completed the installation. For the reputation of SunPower and additional expense paid for the reputation and service, the installation so far has been a let down. We had 2 different site inspections to plan the installation for our house which we had to plan our FT jobs around. When the installers came last week, they were scheduled for Monday/Tuesday but by Tuesday, we were told the distance from the planned hub/battery to the electrical panel was "unexpectedly" long (how can that be after 2 site visits?) so would need to come back on Friday or following Monday to finish the electrical transfer. The team came on Wednesday to do some additional work and then came on Friday. On Friday, we were told that they were not ready to do the electrical transfer and we should plan to have it done Monday. On Monday, no one showed up and no one called. When I called SunPower, the CS rep reviewed the notes and said the Monday appt wasn't even listed. We have fulltime jobs where we have to coordinate in office or telework with our colleagues, work with a separate contractor for our house renovation we put on hold for the last 2 weeks, and also a large salt water aquarium so have been anxious about that and generator power for each of the days we were told to expect a power outage that didn't happen. I am now waiting for a 4th appointment for this electrical transfer. I was looking forward to this installation and was confident in SunPower but with this dragging on, it's rather disappointing.

5 months ago

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Reply from SunPower

Hi Sony Ta, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Oct. 24th, 2023

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Ron D Wallingford, CT

Although I am satisfied with the product, the customer service is poor. went through 5 project coordinators and 10 months of delays for no apparent reasonable explanation before up and running. Biggest complaint was a false promo for a $1,000 gift card if you purchased/financed their system using their preferred financial partners, which I did. Made numerous complaints, was given a case number and after 15 months still getting nothing. Apparently the different departments do not have the ability to converse with each other and fix simple issues.

5 months ago

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Reply from SunPower

Ron, we are happy to read that you are satisfied with our product. We would however like to look into your other concerns on your behalf. Please send us a private message here on Best Company with your account and contact details at your earliest convenience. We will have a specialist review your account and follow-up with you. Thank you for helping us change the way our world is powered and we look forward to talking to you soon.

Oct. 23rd, 2023

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Kenneth

They've been very helpful. We've had to call a couple times and they gave us answers right away, was not hard to contact anybody, and the service was great.

9 months ago

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Reply from SunPower

We are happy to read you are enjoying your system and received exceptional experience, Kenneth. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Christine Chicago, IL

SunPower panels are performing as estimated. We are very happy with the final installation and ongoing solar production. Communication was great throughout the process

9 months ago

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Reply from SunPower

Christine, we appreciate the wonderful review. It is great to read that we have met your expectations. Congratulations on going solar and thank you for helping us change the way our world is powered!

May. 30th, 2023

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Jimmy WA

Like the product because of the product was built with the house what I dislike of the new product was the fact that you could not tie into the old or old into new system

10 months ago

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Reply from SunPower

Jimmy, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to [email protected]. Thank you for your feedback and we look forward to talking to you.

May. 24th, 2023

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Charles Brighton, CO

Installers took a bit longer than expected. I referred my neighbor Greg and Kathy but didnt recieve a presento. I loved the job your guys did . The system is working flawlessly. Thank you.

10 months ago

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Reply from SunPower

We sincerely appreciate you sharing your SunPower experience. It's always a goal to provide our customers with the best service possible. If you still have questions, please call our support team at 1-800-SUNPOWER (1-800-786-7693) or email us at [email protected]. Thank you for helping us change the way our world is powered!

May. 17th, 2023