Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.
SunPower is known for manufacturing top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. The company has a uniquely attractive, all-black appearance for itself and offers a few different options to help both residential and commercial consumers get started with renewable energy. SunPower outsources most, if not all, of its projects to third-party solar installers.
Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.
SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.
With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.
SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.
The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.
SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.
In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible.
SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.
SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.
Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.
In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.
SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.
Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.
SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.
There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.
SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.
Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.
Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.
SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following 18 states through a network of dealers:
The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.
Many users on our site have provided negative feedback in regards to SunPower's customer service.
Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.
nobody perfect a couple minor glitches getting together with JCPL about connecting service should by now know all the gigs frim electric co.
not covering the amount of electric they stated
The system hasn't worked properly since installation 3 months ago. 4 panels have failed. Still waiting on replacement parts!
Reply from SunPower
Nov 20, 2019
Hello Gregg, I am discouraged to hear of your negative experience. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
smile with sunpower
quality product with excellent customer service
From start to finish they consistently delivered on all their promises, great customer service!
Awesome product and great support. System installed and working faster than expected.
Good price and seamless construction. No surprises.
Reliable firm however I deal with Renova
Have had no problems with SunPower and my bills have been wonderfully low!
Combination of excellent performance and appealing looks.
The SunPower app does not work properly since installation approx 4 months ago. We constantly receive error messages about Wifi connection; slow data transmission; etc. We are unable to see true stats for ourself so every month we have to wait for our electricity bill to confirm the system is truly working. We like to see our own stats in real time, which is what we were told we'd be able to do. When we call the SunPower customer service number we're referred to our installer. The installer has come out to check our unit multiple times, they contacted SunPower about the issue but are uncertain when the app will function properly. This app situation with no solution in sight is not ideal and we feel like we have been taken advantage of. We were told we'd be able to monitor our unit, but we cannot.
I can't see production of each panel and I'm getting three monthly reports every month, asked them to only send one (via their monitoring website) but not response.
Very professional and honest. Took time and answered all questions, not pushy.
Very professional every step of the process. Kept me informed of all steps and the follow up has been great. So happy to have worked with them.
Our bill has been substantially reduced, but not to the degree promised.
Quality of product-Quality of service-Experience of service-Training Of service -
All the people the came to our home from site survey to installation and cleanup were polite and professional. It's really too soon to discuss value until we have had the system in place for a couple of years. Upon completion I had difficulty getting promised documents. I finally succeeded in getting a link where I could printout a copy.
Very slow service
I have been having problems for 2 months and it's not fixed
Reply from SunPower
Nov 20, 2019
Hello Customer, I’m sorry to hear that your expectations have not been met. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
grandpa in waiting
Highest production of power per panel and best 25 year warranty
R M Isbell
The process went smoothly and the result has been great. I have had no problem with billing.
Kelvin Valenzuela and Nelson
Great service. Great savings. Friendly and professional staff.
Excellent service. They stand behind there product.
Very pleased with product performance xxxxxxx. Xxxxxxxx
The kindness and curticity shown by everyone I had contact with was excellent. And IT WORKS!!!
SunPower takes all tax advantages and leaves nothing for the customer.
Just great service and great product super customer service
I have had great service from the beginning until the last few days.
Great experiance with sales person. Kept us informed of what was going to happen. Showed up on time and did entire installation in 1 day. Have not had any problems with solar in over a year,
Great customer service and product. Everything they said would happen, did!
Bill & Kathy
Efficient, professional, quick, courteous, helpful, friendly and Trustworthy
Because they are amazing, straight forward and honest.
After having a SunPower technician visit to correct what he called Comcast's problem, I called Comcast. Their technician told me it was SunPower's problem. The first tech wrote that the latter tech should check my "Wi-Fi for connectivity problems and to disable any firewalls that may be preventing connection of solar panels." Each blames the other.
Reply from SunPower
Nov 20, 2019
Hello Anonymous, I'm sorry to hear about your negative experience. I'd like to look into this matter further. When you have a moment, please send us a private message with your contact details and we will contact you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
Dependable honest in time fair price great customer service
Best product, best installation, best people, best warranty
Professional and courteous only issue we had was during installation my wife's flowers were trampled. It was resolved
Would have been a 5, but supplies were delayed without good communication.
SunPower has exceeded my expectation as a solar panel.
No problems except for this survey which requires 40 characters!
Customer service and competitive pricing on solar
High quality products. Average (but improving) execution of administration and support.
Clean install, quality of panels, and warranty
All around service, knowledge to get the best bang for my buck and leading edge technology
Really quality PB panels with an awesome warranty.
SunPower is a great company to work with if you are going solar. I am very happy with my decision by choosing them. Since then I have seen the cut in energy costs and we also are helping the environment.
If I could get rid of SunPower I would and would not recommend anyone use them. There customer service is a joke. I moved into a new home and submitted the proper paperwork to activate my solar panels. They contacted me three months later while on vacation requesting I need to activate my solar when I had already submitted the proper paper work and they drop the ball because they didn’t do their part. Then I receive an email instructing me on how to turn on the solar. AT&T/Directv/Amazon all sent out technicians to explain everything and answer all of my questions. SunPower wanted me to activate my own solar with email instructions(really). I have the highest electric bill I have ever had and have not saved a penny with this lousy company. Don’t use them, do your research and find a better company than SunPower.
Reply from SunPower
Nov 12, 2019
Hello Mr. Kevin , I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Upon receipt, I will have an executive service specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback.
Customer service sucks. I am not seeing any hardly savings at all. My electric bills is still running at $350.00 a month I had a whooping savings of $89.00. My bill for Sun pro is $189.00 a month which means I am paying an extra $100.00 a month for my electric bill. I faxed them copies of my electric bill a month ago as requested and still have not received a phone call from them. They called me today after I sent an letter to them on there site and the customer service rep can not get hold of a supervisor. Is there anyway I can get out of this contract? Probably not. I will be getting hold of the BBB if I do not get any response.
Reply from SunPower
Nov 05, 2019
Hello Mr. McDowell, I'm sorry to hear that your expectation have not been met. I would like to look into this issue further. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
We installed Sunpower for a personal friend. The installation company is no longer in business. Their inverter is no longer working because they said it somehow got some water damage and it is not covered under warranty. Everything was installed correctly but moister got into the inverter and they said even though it is in within the 5 year warranty moister damage is not covered. So now they are paying for a system that does not work. The faulty box that it is in that lets moister in is Sunpower a fault... not ours and should be covered. This is not right and we are so angry. Has anyone sued over this as this is a next step we are thinking
Reply from SunPower
Nov 05, 2019
Hello, I'm sorry to hear that your expectation have not been met. I would like to look into this issue further. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
John S. NYC
I had solar panels installed in August. They stopped working in March 2019. My electric bills show no solar generated. Company refuses to address bill Solare panels installed in August 2018. Panels shorted out in March 2019. Company repaired the problem in October 2019. Con Edison bill shows no solar generated from March 2019 through October 2019, when panels were malfunctioning. My electric bills for the period March, April May and June July August were over $1,000.00. Bill stated no solar generated. I called Con Edison and was told I needed to call Sunpower Con Edison would not comment on the solar problem. I also have a payment to Sunpower monthly of $137.00 I started calling Sunpower in March to have the panels checked. Company gave me the runaround for 5 months. A technician came the home in June. I spoke to this tech and showed him the bills. He stated that as far as he could see the panels generated no solar. He put in an order for repair. A second technician came in October and repaired the system. I was told by Sunpower that a yearly check was done to see how much solar was generated and if the system failed to generate a certain amount of solar, I would be reimbursed for the shortage. I have been waiting for a copy of the report since August, with no response. I received a call on October 30 2019, i was told by the employee (Rian F - California Office) that my panels generated a sufficient amount of solar power (8065 kilo watts) . Sunpower owed me no reimbursement. I requested to have a representative come to my home and explain the finding and I was told Sunpower does not do this. I asked to have the solar panels removed due to problems with the equipment within 7 months of installation. I was told this will not happen. I asked for the address and phone number for ant east coast offices. I was given the office location of 102 West 38 Street New York NY. When I asked for a phone contact I was told they have no NY phone numbers and was referred to the 1-800 SUNPOWER customer service. I requested a supervisor. I was put on hold for 30 minutes and when the employee returned i was told there was no supervisor available but if I wanted someone would call me back in 24 hours. The person calling me back would most likely not be a supervisor. The call was ended at this point.
Reply from SunPower
Nov 05, 2019
Hello John, I am discouraged to hear of your negative experience. Providing excellent customer service is our main goal. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
My dad is very happy with his system. The crew was nice and everyone was helpful.
Derek was very efficient, knowledgable and thorough. However, I have decided not to go with solar at this time. If I change my mind in the near future, I will definitely call.