Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.
SunPower is known for manufacturing top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. The company has a uniquely attractive, all-black appearance for itself and offers a few different options to help both residential and commercial consumers get started with renewable energy. SunPower outsources most, if not all, of its projects to third-party solar installers.
Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.
SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.
With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.
SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.
The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.
SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.
In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible.
SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.
SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.
Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.
In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.
SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.
Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.
SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.
There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.
SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.
Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.
Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.
SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following 18 states through a network of dealers:
The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.
Many users on our site have provided negative feedback in regards to SunPower's customer service.
Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.
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I have. Requested my tax forms for over a month now and I still have not received it please I have an appointment on Friday I need it by tomorrow I mean how long does it take to get my tax form to mr. PLEASE get me my tax forms ASAP
I have enjoyed the lower rate of my electric bill.
I didn't deal with them directly but the company that did the installation is very professional. In my opinion they wouldn't use just any solar panel company.
Saving money, helping environment.
Great product, great crew and best service!
Great customer service and quality! From beginning to end we had a great experience speaking with honest staff the whole way through.
Good quality product, decent price, professional installation.
Good quality and service and reliability.
Excellent installation and reporting information
Excellent customer service, thorough top-notch installation. Polite, respectful, knowledgable staff, and great reputation.
Excellent customer service and great prices.
Everything works excellent besides little issues with the phone app
Efficient panels; $0 electric bill; good reports and tracking
easy to work with, fast to install, clean up after the work is done
Easy process and performance is so far so good
Clearly the most qualified technicians and sales rep with the very best product among all the competition
George Preston Thomas
Cause they are so happy all the time! Anything to do with solar they will do!
becasue of the great savings in our bills and warmth in our home.
Very good service . Sales Rep given full details about the Sun Power Solar panels .Install and all other thing went very good .
Top panels in the industry and have exceeded my expectations.
Thoroughness, ease of working with. Staff goes extra mile to be sure all is correct. Promptly addressed minor issue.
The quality of the solar panels are great.
The installation was efficient, but there were a myriad of issues with procedures like: coordinating the inspection, coordinating rebates, and most importantly they affected the monitoring of a previous solar system. They finally heard me and sent a tech out to troubleshoot what happened. They now know how to correct it, but it has yet to be done. This issue is now 4 months old.
In Nov of 2019, I bought a new home from DR Horton builder. The homes come with Sunpower solar already installed. I bought the system upfront for $14k. As of today, March 23rd, the system is still not up and running. I have been calling to get it fixed but it takes weeks to get a technician to respond. I think they have only one tech for my entire region. It turns out that my power box in the garage was the issue. 4 weeks later it was shipped in, 2 weeks after that (On 3/12/20), finally someone came to installed. Even though it has power, it’s still not working. The tech told me that someone would reach out to me to communicate the power box to the “system”. No one has from Sunpower has called me. They have my $14k and I have nothing. I am making my rounds on social media and BBB and whomever else will listen. My realtor told me that Sunpower has landed contracts with many home builders so if you are going to buy a home, make sure you find out who the solar panels are from. Stay tuned. I will post a copy of my receipt for the purchase soon and any other updates I have. If they respond with excellent service, I will post that too along with dates on how long it takes them to fix their broken products. With the Coronavirus outbreak, I am going to assume they will use that as an excuse to buy them even more time although.. I have waited long enough.
Reply from SunPower
Mar 30, 2020
Hello Christina, I'm sorry to hear of your experience. I have looked into your account and I see you have been speaking with Erica. Please be expecting a call from her today. If you have any additional questions please contact Erica directly. We appreciate your business and truly value your feedback.
Friendly and up-front from the beginning. Great communication during inclement weather
Friendly, did it in a timely manner, explained everything
The sales person was knowledgeable and friendly. Use text and emails for their communication. Prompt reply even they don't know they reply and forward it to right person.
First rate equipment, expert installation people
Service by the company. The sales team and service team was excellent to work with
From the sales rep, to the installers, to customer service and to performance.
The information provided before, during and after installation were complete and accurate. Their response to my phone call were prompt.
Great system and app to monitor is great
they were very professional. and on time..
Quality, aesthetics and ease of tracking software
From start to finish best investment I made for my family...Knowledge and Service...all delivered
Excellent product and helpful, knowledgeable employees.
SunPower has quality solar panels and everything has worked exactly as advertised. I'm very happy with my panels and the ability to monitor them.
From the beginning they were great and their products are awesome.
All phases of "going solar" were easy, and professional
Very professional, right on time and always with a big smile.
I have been having issues with my mobile app and the system never seems to connect to wifi and you get no help when you call.
Great Customer Service, Best Warranty on Solar Panels.
Product quality and system price vs. competitors (using SunPower and LG)
Everything is working well after a couple repairs were made to the system
A Happy Customer
They Installed everything in a Fine Maner and no debris where left on my property when they finished
quality,price, customer service,one day finish job
William R. Lambros
easy purchase; no complications; well handled installation
Always there when you need them. They system is top notch. Energy bill has gone down significantly!!!
I love being able to monitor my solar daily!
thumbs way up
great, reliable product, recommend Sunpower
Good, Reliable and name brand Solar System