Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.
SunPower is known for manufacturing top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. The company has a uniquely attractive, all-black appearance for itself and offers a few different options to help both residential and commercial consumers get started with renewable energy. SunPower outsources most, if not all, of its projects to third-party solar installers.
Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.
SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.
With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.
SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.
The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.
SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.
In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible.
SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.
SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.
Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.
In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.
SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.
Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.
SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.
There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.
SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.
Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.
Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.
SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following 18 states through a network of dealers:
The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.
Many users on our site have provided negative feedback in regards to SunPower's customer service.
Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.
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Easy to deal with and provide a quality product.
I gave 5* for the solar panels and accessories. The SunPower app, however, still needs a lot of work (although it has been more reliable lately)
All the staff was professional and quick responses to questions and documents. I had my system installed and running approximately 4 weeks after I signed the initial contract.
Professional, prompt, helpful, honest, patient with all questions
Very happy with product and service has been great also
They provided outstanding product and well as customer service.
Very good customer service, great product
Very prompt and professional. Always there to answer questions. Would highly reccomend
They were professional, responsive, and reasonably priced.
they did everything they said they would
They have been very helpful through the process. The only fallback is some clarity when it comes to their financing (how it works) in general.
The sun is your best friend .
They are made well. The sales person Tim was a very professional salesman , and was not a pushy person , i like that .
Reply from SunPower
Apr 17, 2020
I'm happy you had a good experience.
the product is working well at this time.the system was just connected to on energy provide in Feb. of 2020
The Sunpower solar panels have worked for a year now with no issues and the power output has more than exceeded expectations.
The company provides a quality product at a reasonable price.
system working well with no problems so far
system working very well, although lengthy process staff made it as painless as possible
Solar panels work very well, but the monitoring system needs some work. Not getting correct reading from consumption meter.
Sunpower kept me informed of the process before it started. Beth was honest and answered all my questions. The company provided unbelievable customer service
Prompt attention, excellent communication.
Apple Valley, CA
SunPower's local installer in the San Bernardino/Riverside area was fantastic. The customer service pre-installation was great, their installers were very good and even the follow-up has been excellent. Not to mention, the SunPower panels are some of the best, if not the best, in the industry.
Professional, responsive, good quality work
Personal experience dealing with the whole process from start to finish
People, product, attention to details, and a genuine concern for customer
Panels are producing what they are rated for. Very pleased with the KW results.
It went very smoothly, and in the first year, no issues
I'm enjoying the quality of the panels and the customer service thus far. I realize I should have added more panels as I'm more freely utilizing my system these days. I guess there's always opportunity to add more panels in the future. We'll see as the first summer with my panels is coming up. My representative was amazing, although the iphone app leaves a lot to be desired.
I chose South Coast Solar from Columbia, SC because of the knowledge that Grant Scheffer shared with me during our consultation. Grant never tried to force me to accept any sales pitch. I was immediately impressed that Grant walked down the outside of my house to verify any shading; he looked in the attic to ensure the structure could support the panels and electrical wiring could be installed and looked at my outside electrical boxes. Grant told me about the cash rebate that the panel company was offering. Grant offered state laws and information that help you to understand that is process is taken very serious by the electrical companies and the government. There is a lot of paper work involved in this process, along with engineering drawing. Columbia is only 50 miles (1-hour drive) from me so they are closer to get to me if I need repairs or equipment upgrade. I had two other quotes also. Grant had the same 310-volt panels as the other two sales reps from Charleston, SC and they were asking $35,000 for the same brand panels with no cash rebate. South Coast Solar had the same panels for $24,000 with the end of the year cash rebate from the solar panel company. The other two Charleston based companies were so overpriced. I asked Grant is there other voltage of panels about any other panel and he said yes. There was a 410-volt panel for about $3,000 more. I wanted a quote for those panels and those are the panels I chose. South Coast Solar offered a 25-year warranty on the solar panels and the labor. Other companies did not. The Better Business Bureau had the company listed with a very good rating and any complaints were resolved. (No business is perfect and as long as your customer service can work to appeal the customer, I can work with that.) South Coast Solar from Columbia, SC sent three installers, Stevie, Bennett, Chris and Steve to my house on Feb. 28, 2020 to install my 9.02kw system, 22 SunPower 410AC modules with SunPower monitoring. These four young men did an excellent job. They involved me in the entire process and explained everything to me as they installed various components and equipment. I received a really good education on solar panels. These young men were very polite and respectful. They never deviated from the engineering drawing even when I told them I approved of relocating a few solar panels to the other end of the house on the back. These young men take this process serious and they work by the laws that keep them safe and employed. I was truly impressed that another Master Electrician, Steve, showed up around 12:30pm to verify and ensure the work of the electrician and his wiring was in code and correct.
Great product that is reliable. This is our second purchase of SunPower products. The first was to reduce our carbon footprint some 10 years ago, this time I wanted to add battery back-up and needed additional panels to ensure the batteries would be fully charged. It works very well here in Florida and I don't really understand why Solar is not required for new buildings given the amount of sun we enjoy, great way to conserve energy.
Wade Bischoff, Nicole Corona, Kassy Macias
Great service and knowledgable employees.
Great product and Energy Concepts was a wonderful company to work with.
Great and easy to work with. Always communicating about what's going on with your project.
Great sales person, efficient installation
excellent customer service and follow-up throughout the process, professional installers but never received final review of system once it was installed
Excellent & efficient staff. Very helpful through entire process
good system reliable, good performance no breakdowns
Everything from start to finish was as promised. They deserve 10 stars
Excellent high performance panels.They perform better then the other manufacturers i am familiar with.
Steve & Alyse
We had such a positive experiencewith from sales to the installation and completion of our solar project with Northern Pacific Power system. Extremely profesional and quick to make the project happen. It was a very easy process. We received four differnet bids and Northern Pacific was the most detailed and transparent out of all the solar companies we considered.
This company is truly amazing and very professional. They delivered superbly on ALL their promises!
Superior Technology and Service Providers who Provide One Stop Shopping
Quality product. Good warranty. I think somewhat overpriced.
SunPower has High quality panels That look attractive and are the best in the industry. The 20 year warff reg Anthony assures me that the panels will be functioning long after they have been paid off.
SunPower has the best technical solution that is integrated with comprehensive manufacturer warranty and support.
Our SunPower solar panels provide are a product we can trust to last because SunPower promises to monitor and warranty its product for 25 years
becasue of the great savings in our bills and warmth in our home.
George Preston Thomas
Cause they are so happy all the time! Anything to do with solar they will do!
Clearly the most qualified technicians and sales rep with the very best product among all the competition
Efficient panels; $0 electric bill; good reports and tracking
Easy process and performance is so far so good