Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.
SunPower is known for manufacturing top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. The company has a uniquely attractive, all-black appearance for itself and offers a few different options to help both residential and commercial consumers get started with renewable energy. SunPower outsources most, if not all, of its projects to third-party solar installers.
Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.
SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.
With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.
SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.
The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.
SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.
In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible.
SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.
SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.
Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.
In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.
SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.
Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.
SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.
There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.
SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.
Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.
Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.
SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following 18 states through a network of dealers:
The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.
Many users on our site have provided negative feedback in regards to SunPower's customer service.
Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.
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Quality of service and product. Excellent electical installation.
Great performance, great support, great sales staff. Handled everything with minimal effort on my part.
They kept me informed every step of the way, and matched what we agreed to in the beginning.
Sure. Sandy Jones, Tucson
Great job - took a long time. Maybe not their fault.
My experience was really good but I think there are some opportunities for improvement in terms of communication, insight of the mechanism etc.
No issues whatsoever. Delivered all expectations.Very professional,
System down too often Comes back on but takes a few hours
Reply from SunPower
Apr 29, 2020
Hello Mrs. Christiansen, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Looks like a quality product, well built with a 25 year warranty.
Ed Cotas / Synergy 768, Inc
Superior products backed up by cutting edge technology.
Only used their equipment, installed through approved vendor. Very satisfied with equipment solar production
The job was completed as promised, and without any complains from me.
They are a very professional company and I am very impressed by their expertise.
Answered all our questions and did a great job in every respect! Installation was even faster than expected.
Service is great, any issue that i have was addressed properly and taken care of.
Brian Mac Donald
They have been very helpful and crew was very professional and I really liked there work. They were on time and quickly got job done. I would recommend SunPower to my friends.
Highly efficient with fewer panels than my neighbors.
Great product, and great service. The solar panels look fantastic on my roof, and they were installed crazy fast.
Good product, efficient installation and service, no problems.
Great service- so good they are very busy which caused a longer wait than desired
Very efficient and cortecios personal I will recommend to any one
I had the worst experience ever with sun power solar installation in the end of 2011. They subcontracted out the installation to people that were not qualified and bro 24 of my cement roof tiles which they never made good on. I planned on buying the system in the early buyout option .Sunpower would never take care of the broken roof tile issue prior to this date and then screwed me out of the early buyout option.I even sent a certified letter for which they tried to say they did not receive. Then I sent them an email. When your customer service is in the Philippines and you’re trying to deal with issues they don’t care at all. This has never been resolved today and I am still looking for an attorney to sue them.
Reply from SunPower
Apr 29, 2020
Hello Mr. Keele, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Easy contract process. Fast, efficient installation. Great performance, ie production exceeds estimates.
Great product. Great service! The installation was smooth as was all the associated admin!
SunPower's customer service is genuine and effective
Product quality and company professionalism
Good price, good quality, good warranty, the system was installed quickly and works great. Was up and running within two days
Great solar panels, great value!
Definitely the best solar panels on the market. When I am making a large investment for solar panels, I want to make sure they have the best warranty, and are the most efficient. SunPower definitely hits the mark with the product and the warranty.
The system is working well so far. I am awaiting my rebate check.
good company, good people and good products
They are a bit high in cleaning solar panels.
Good product & service; productivity of the panels so far seems excellent
John from Babylon
Great process from start to finish. Up front and honest. My system looks and performs better than expected.
good ,fast and reliable, good quality equipmment
Terance La Croix
They are great people to work with, they never pressure you to buy their product.
A satisfied customer
SunPower's team has been professional and courteous every step along the way.
Good units but not enough panels for our needs
So far we're producing about twice the energy we're using
Outstanding experience from the beginning until the end
No problems with any of the equipment at any time so far
Sunpower was in my top 3 to choose. They were not the least expensive, but their total package of product quality, warranty, and service made them my choice. The salesperson was very knowledgeable and made me confident in my choice. The Installation was not very good though. There was a lack of communication and expectation setting. Also little collaboration.
very happy customer
Great staff, wonderful sales person, enjoyed the proffessional friendly staff.
Panels are working well -- and when I had a question on monitoring, I received a call back within an hour
It's been online for a very short period of time, that makes it harder to evaluate.
I have a constant failed connection in order to monitor my panels production online, despite router change and switching internet providers
Sunpower had my 86 year old grandfather sign a 20-year lease. He died 4 years later and now this lease is the responsibility of his next of kin. Predatory? Beware of this company.
Reply from SunPower
Apr 25, 2020
Hello Mrs. Bloodgood, I’m sorry to hear that your expectations have not been met. Upon review of your account, your case has been assigned to Adrian C. Please contact him directly if you have any additional questions. If you need further assistants please send us a direct message. We appreciate your business and truly value your feedback. Thank you.
Piece of crap company. Once getting my load controller installed I had to turn it on and off to be able to have my dryer work. This was before the system was activated. Then I had to turn the controller off to have heat, hot water, dryer, stove working in my house. I had to pay for an internet upgrade and now having to look into pest control issues with pigeons and mites because the company wants me to now pay for bird netting through them or I void my warranty.
Reply from SunPower
Apr 25, 2020
Hello Alexis, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a direct message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
The sun is your best friend .
They are made well. The sales person Tim was a very professional salesman , and was not a pushy person , i like that .
Reply from SunPower
Apr 17, 2020
I'm happy you had a good experience.
they did everything they said they would
The Sunpower solar panels have worked for a year now with no issues and the power output has more than exceeded expectations.
the product is working well at this time.the system was just connected to on energy provide in Feb. of 2020