Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.

SunPower is known for manufacturing top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. The company has a uniquely attractive, all-black appearance for itself and offers a few different options to help both residential and commercial consumers get started with renewable energy. SunPower outsources most, if not all, of its projects to third-party solar installers.

Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.

The Good

  • Purchase, Lease, and Loan Options Available
  • High Efficiency Panels
  • Industry-Leading Solar Panel Energy Production
  • Attractive Appearance
  • Compatible With Battery Storage
  • Online Monitoring
  • Lengthy Warranties

Purchase, Lease, and Loan Options Available

SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.

With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.

SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.

The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.

High Efficiency Panels

SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.

In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible. 

Industry-Leading Solar Panel Energy Production

SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.

SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.

Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.

Attractive Appearance

In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.

Compatible With Battery Storage

SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.

Online Monitoring

Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.

SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.

There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.

Lengthy Warranties

SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.

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The Bad

  • No PPAs for Non-Commerical Buyers
  • Few In-House Installations
  • Customer Service Complaints

No PPAs for Non-Commercial Buyers

Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.

Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.

Few In-House Installations

SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following 18 states through a network of dealers:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Illinois
  • Maryland
  • Massachusetts
  • Nevada
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • Oregon
  • Rhode Island
  • Texas
  • Utah

The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.

Customer Service Complaints

Many users on our site have provided negative feedback in regards to SunPower's customer service.

Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.

The Bottom Line

SunPower offers a number of payment options, some of the most efficient solar panels in the industry, online monitoring for its customers, and a lengthy workmanship and product warranty.

However, the company does not offer PPAs to residential customers and outsources most of its installations, making it confusing for customers to know who to contact if there is an issue.

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User Reviews

Star Rating

4.2
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1,155 Reviews

Review Breakdown

5 star
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4 star
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Larry

April 27th, 2020 Redlands, CA DETAILS arrow_drop_down
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Quality of service and product. Excellent electical installation.

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Sheryl Jones

April 27th, 2020 Desert Hot Springs, CA DETAILS arrow_drop_down
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Great performance, great support, great sales staff. Handled everything with minimal effort on my part.

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Excellent service

April 27th, 2020 Lakeside, CA DETAILS arrow_drop_down
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They kept me informed every step of the way, and matched what we agreed to in the beginning.

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Sure. Sandy Jones, Tucson

April 27th, 2020 Tucson, AZ DETAILS arrow_drop_down
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Great job - took a long time. Maybe not their fault.

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Atul

April 27th, 2020 Chandler, AZ DETAILS arrow_drop_down
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My experience was really good but I think there are some opportunities for improvement in terms of communication, insight of the mechanism etc.

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Leonard Libis

April 27th, 2020 Lake Havasu City, AZ DETAILS arrow_drop_down
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No issues whatsoever. Delivered all expectations.Very professional,

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Shanon christiansen

April 27th, 2020 Pacifica, CA DETAILS arrow_drop_down
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System down too often Comes back on but takes a few hours

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Reply from SunPower

Apr 29, 2020

Hello Mrs. Christiansen, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

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Norm

April 27th, 2020 Napa, CA DETAILS arrow_drop_down
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Looks like a quality product, well built with a 25 year warranty.

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Ed Cotas / Synergy 768, Inc

April 27th, 2020 Brentwood, CA DETAILS arrow_drop_down
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Superior products backed up by cutting edge technology.

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T Matley

April 27th, 2020 Berkeley, CA DETAILS arrow_drop_down
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Only used their equipment, installed through approved vendor. Very satisfied with equipment solar production

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Albert Wood

April 27th, 2020 Vista, CA DETAILS arrow_drop_down
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The job was completed as promised, and without any complains from me.

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Leonard

April 27th, 2020 Rancho Cucamonga, CA DETAILS arrow_drop_down
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They are a very professional company and I am very impressed by their expertise.

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Steve Freitag

April 27th, 2020 Palm Springs, CA DETAILS arrow_drop_down
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Answered all our questions and did a great job in every respect! Installation was even faster than expected.

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Joseph Kee

April 27th, 2020 San Diego, CA DETAILS arrow_drop_down
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Service is great, any issue that i have was addressed properly and taken care of.

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Brian Mac Donald

April 27th, 2020 Banta, CA DETAILS arrow_drop_down
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They have been very helpful and crew was very professional and I really liked there work. They were on time and quickly got job done. I would recommend SunPower to my friends.

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K Little

April 27th, 2020 Princeville, HI DETAILS arrow_drop_down
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Highly efficient with fewer panels than my neighbors.

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M. VanDyken

April 27th, 2020 Olivehurst, CA DETAILS arrow_drop_down
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Great product, and great service. The solar panels look fantastic on my roof, and they were installed crazy fast.

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Neil

April 27th, 2020 Sequim, WA DETAILS arrow_drop_down
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Good product, efficient installation and service, no problems.

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Gary Petersen

April 27th, 2020 Nevada City, CA DETAILS arrow_drop_down
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Great service- so good they are very busy which caused a longer wait than desired

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Pedro salcedp

April 24th, 2020 Elmont, NY

Very efficient and cortecios personal I will recommend to any one

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Justin Keele

April 24th, 2020 Livermore, CA DETAILS arrow_drop_down
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I had the worst experience ever with sun power solar installation in the end of 2011. They subcontracted out the installation to people that were not qualified and bro 24 of my cement roof tiles which they never made good on. I planned on buying the system in the early buyout option .Sunpower would never take care of the broken roof tile issue prior to this date and then screwed me out of the early buyout option.I even sent a certified letter for which they tried to say they did not receive. Then I sent them an email. When your customer service is in the Philippines and you’re trying to deal with issues they don’t care at all. This has never been resolved today and I am still looking for an attorney to sue them.

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Reply from SunPower

Apr 29, 2020

Hello Mr. Keele, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

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Jim

April 20th, 2020 Carlsbad, CA DETAILS arrow_drop_down
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Easy contract process. Fast, efficient installation. Great performance, ie production exceeds estimates.

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KTOWN

April 20th, 2020 Mojave, CA DETAILS arrow_drop_down
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Great product. Great service! The installation was smooth as was all the associated admin!

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Tim P

April 20th, 2020 Orlando, FL DETAILS arrow_drop_down
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SunPower's customer service is genuine and effective

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Vickie A.

April 20th, 2020 Livermore, CA DETAILS arrow_drop_down
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Product quality and company professionalism

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Steven

April 20th, 2020 Fresno, CA DETAILS arrow_drop_down
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Good price, good quality, good warranty, the system was installed quickly and works great. Was up and running within two days

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Great solar panels, great value!

April 20th, 2020 Endicott, NY DETAILS arrow_drop_down
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Definitely the best solar panels on the market. When I am making a large investment for solar panels, I want to make sure they have the best warranty, and are the most efficient. SunPower definitely hits the mark with the product and the warranty.

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George Westin

April 20th, 2020 Lodi, CA DETAILS arrow_drop_down
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The system is working well so far. I am awaiting my rebate check.

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Mike Bromer

April 20th, 2020 Shorewood, IL DETAILS arrow_drop_down
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good company, good people and good products

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Joe

April 20th, 2020 Palm Desert, CA DETAILS arrow_drop_down
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They are a bit high in cleaning solar panels.

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AH

April 20th, 2020 Maplewood, NJ DETAILS arrow_drop_down
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Good product & service; productivity of the panels so far seems excellent

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John from Babylon

April 20th, 2020 Babylon, NY DETAILS arrow_drop_down
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Great process from start to finish. Up front and honest. My system looks and performs better than expected.

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Juan

April 20th, 2020 Edinburg, TX DETAILS arrow_drop_down
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good ,fast and reliable, good quality equipmment

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Terance La Croix

April 20th, 2020 Nuevo, CA DETAILS arrow_drop_down
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They are great people to work with, they never pressure you to buy their product.

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A satisfied customer

April 20th, 2020 Plainfield, IL DETAILS arrow_drop_down
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SunPower's team has been professional and courteous every step along the way.

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Sunny

April 20th, 2020 Prescott, AZ DETAILS arrow_drop_down
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Good units but not enough panels for our needs

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Dennis Palmer

April 20th, 2020 Lake Havasu City, AZ DETAILS arrow_drop_down
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So far we're producing about twice the energy we're using

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Al Zayas

April 20th, 2020 Fallbrook, CA DETAILS arrow_drop_down
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Outstanding experience from the beginning until the end

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Herb

April 20th, 2020 Goleta, CA DETAILS arrow_drop_down
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No problems with any of the equipment at any time so far

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sdcyclist

April 20th, 2020 Oceanside, CA DETAILS arrow_drop_down
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Sunpower was in my top 3 to choose. They were not the least expensive, but their total package of product quality, warranty, and service made them my choice. The salesperson was very knowledgeable and made me confident in my choice. The Installation was not very good though. There was a lack of communication and expectation setting. Also little collaboration.

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very happy customer

April 20th, 2020 Oregon House, CA DETAILS arrow_drop_down
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Great staff, wonderful sales person, enjoyed the proffessional friendly staff.

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MB

April 20th, 2020 San Jose, CA DETAILS arrow_drop_down
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Panels are working well -- and when I had a question on monitoring, I received a call back within an hour

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Alex C

April 20th, 2020 South San Francisco, CA DETAILS arrow_drop_down
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It's been online for a very short period of time, that makes it harder to evaluate.

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Keith Foster

April 20th, 2020 Fort Worth, TX DETAILS arrow_drop_down
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I have a constant failed connection in order to monitor my panels production online, despite router change and switching internet providers

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Brenda Bloodgood

April 20th, 2020 San Diego, CA DETAILS arrow_drop_down
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Sunpower had my 86 year old grandfather sign a 20-year lease. He died 4 years later and now this lease is the responsibility of his next of kin. Predatory? Beware of this company.

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Reply from SunPower

Apr 25, 2020

Hello Mrs. Bloodgood, I’m sorry to hear that your expectations have not been met. Upon review of your account, your case has been assigned to Adrian C. Please contact him directly if you have any additional questions. If you need further assistants please send us a direct message. We appreciate your business and truly value your feedback. Thank you.

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Alexis Pierce

April 20th, 2020 Peoria, AZ DETAILS arrow_drop_down
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Piece of crap company. Once getting my load controller installed I had to turn it on and off to be able to have my dryer work. This was before the system was activated. Then I had to turn the controller off to have heat, hot water, dryer, stove working in my house. I had to pay for an internet upgrade and now having to look into pest control issues with pigeons and mites because the company wants me to now pay for bird netting through them or I void my warranty.

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Reply from SunPower

Apr 25, 2020

Hello Alexis, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a direct message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

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The sun is your best friend .

April 16th, 2020 DETAILS arrow_drop_down
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They are made well. The sales person Tim was a very professional salesman , and was not a pushy person , i like that .

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Reply from SunPower

Apr 17, 2020

I'm happy you had a good experience.

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Tyler Waldron

April 16th, 2020 DETAILS arrow_drop_down
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they did everything they said they would

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Joe

April 16th, 2020 DETAILS arrow_drop_down
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The Sunpower solar panels have worked for a year now with no issues and the power output has more than exceeded expectations.

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JimHry

April 16th, 2020 DETAILS arrow_drop_down
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the product is working well at this time.the system was just connected to on energy provide in Feb. of 2020