Name: SunPower
Rating: 3.9

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Verified Customer

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Joseph Southington, CT

SunPower was one of the top manufacturers of the solar panels and they had a good reputation in the industry. They've been in solar for a while, so it just seemed like a good company to start with. I was in communication with the installers pretty regularly. We had one minor hiccup with the inspection that was resolved the day of.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jan. 19th, 2023

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Verified Customer

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Erik Fearing Malden, MA

SunPower's honest yet competitive sales pitch really did it for us. Their price for panels and installation was much lower than the other quote we got. Competitors focus on low-payment, long term financing for overpriced hardware. SunPower's model is exactly the right one, although it can make it difficult or confusing to find financing.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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David W. Alexander Fallbrook, CA

My rating would be 5 stars except that one of my 16 panels consistently produces about 10% - 15% less electricity than eachof the other 15 panels. When I called to inquire why this was the case, I was told the panel in question is operating within normal parameters. I question this explanation If the panel was operating normally it seems like it should give similar readings to the other 15 panel. But it doesn't. It is always below the other panels, as just described.

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Jan. 5th, 2023

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Verified Customer

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Randy Colvard Surprise, AZ

Greg Field was great to work with and the installation team was awesome. Just a note regarding the installation time. It took longer due to Covid so I don't want the time it took for installation to reflect negatively on the installers. They did a great job and made sure the conduit was installed to my request.

1 year ago

Reply from SunPower

We're delighted that you experienced helpful service from Greg. We sincerely appreciate the feedback and couldn't be happier with this excellent review! Thank you for helping us change how the world is powered.

Dec. 22nd, 2022

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Verified Customer

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Lou Bantam, CT

There were different crews that came out here, but everything seemed to be done properly. It was done quickly and they stayed until everything was done. Anytime that I've reached out to them there was fairly reasonable response times getting back to me, so that was good.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Dorothy San Francisco, CA

I'm very happy with it. I have not had any problems with it. I haven't had any other panels, so this is my only experience and I'm very happy with it. I think everyone should get some panels. I think everyone should be going for the alternative energy and I think they're very strong and SunPower is a good company.

1 year ago

Reply from SunPower

Hi, we are so appreciative of your wonderful feedback, and to read your SunPower success story! Thank you so much for this glowing recommendation and for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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John Laughlin, NV

I'm getting everything I thought I'd get out of it. I mean I wouldn't go with any other company. I feel that I or other friends and family that have gotten something solar energy and they're still very dependent on the company and they're basically misled per say. I felt like it was told what I was getting so I kind of feel like the process was what I signed up for, not so much like a hidden agenda.

1 year ago

Reply from SunPower

We are so privileged to be able to read stories like yours. Thank you for the kind review and feedback. We are thrilled that you experienced personable, transparent service with our team. Please reach out to us if you need any assistance. We are just a call, message, or email away. Thank you for helping us change the way our world is powered.

Dec. 21st, 2022

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Verified Customer

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Garrett Denver, CO

They respond to all questions and help me work out all issues. We had to get an electrician out to overhaul some things at the house level that wasn't their responsibility, but they pointed me in the right direction and were very supportive.

1 year ago

Reply from SunPower

Your feedback and review are appreciated, Garrett. It is great to know that we were able to provide you with the assistance you needed and lead you in the right direction. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Valerie Sicklerville, NJ

Anything that's wrong with the material, and anything that has to be handled, the technicians handle it. There was a little glitch that occurred and they came in and handled it. I never knew they came and never knew they went.

1 year ago

Reply from SunPower

Valerie, we appreciate your feedback and are glad to read the team is meeting your expectations. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Richard Clementon, NJ

They did a nice job. Nice, neat, clean, and efficient. They were prompt and answered my questions. My equipment is not operational right now, still waiting for the electric company approval, so I don't know how it's working yet.

1 year ago

Reply from SunPower

Thank you for the kind review and feedback. Please reach out to us if you need any assistance. We are just a call, message, or email away. Thank you for helping us change the way our world is powered.

Dec. 21st, 2022

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Verified Customer

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Jim

They were professional from start to finish.

1 year ago Edited January 10, 2024

Reply from SunPower

We are delighted that Diana provided you with a positive experience. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Rosita Cantillep San Jose, CA

I think installation was slow but once it was up and running it has been headache free. I save a lot in my electric bill but at the same time I had spent a lot of money already. I just don't want to be burdened with monthly electric bill. I believe it is a good investment and have no regrets; just relaxed.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Dec. 1st, 2022

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Verified Customer

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Robert A Maine Valencia, CA

Competitive quote, good pre-install coordination, great communication while install going on, work done efficiently, swapping out of breaker box done at no charge to us (as promised), good power production & helpful monitoring software.

1 year ago

Reply from SunPower

Thank you for your 5-star review, Robert A Maine! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 23rd, 2022

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Jason Marysville, CA

They have quality products and professional people. They're ahead of their game compared to other solar companies. There was no issues. They were in and out and everything was clean. I was able to get ahold of them anytime that I wanted to talk to somebody about the experience.

1 year ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Nov. 16th, 2022

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Verified Customer

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C. Calabasas, CA

They were responsive immediately. They took care of everything as soon as I brought something up. It was very smooth, I mean took two days. There were no problems. The quality of the work was excellent. Very efficient and an excellent installation.

1 year ago

Reply from SunPower

It's terrific to read that you had a great experience with the sales team and that they provided excellent support too. Please reach out to us with any questions or concerns in the future. Thank you for helping us change how the world is powered!

Nov. 16th, 2022

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Verified Customer

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Phil Torrance, CA

It's good reputable company. They've done the things they said they would do and and I'm very pleased. I've had no trouble and seems to be working fine for a year now. It went smoothly. They kept me informed about what stages they were in. The people responded to me pretty well most of the time.

1 year ago

Reply from SunPower

It's fantastic to read that you experienced responsive service. We appreciate your feedback and review. Thank you for helping us change the way our world is powered!

Nov. 16th, 2022

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Verified Customer

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Morton Brooklyn, NY

It took a little longer than normal because I have a strangely shaped roof and they had to use my garage, but it was okay. I haven't had any troubles, but it's only been there for a couple of years. Everyone I worked with was wonderful and they're very kind.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Nov. 16th, 2022

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Avrum Chicago, IL

As a whole, they were very good. There were some hiccups and it might have been because of COVID at the same time, but getting stuff here on time was definitely a problem as far as that goes, scheduling wise. It's a good product and I would recommend to my friends.

1 year ago

Reply from SunPower

Thanks for the review, Avrum. It's nice to hear you are enjoying your system. Thank you for helping us change the way our world is powered!

Nov. 16th, 2022

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Verified Customer

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Jonathan Ramirez Mahomet, IL

I am very pleased with my solar panels and my solar app that allows me to see instant energy usage and production. It is very helpful and informative. I feel very confident with the warranty and service and am looking forward to many years of free solar power.

1 year ago

Reply from SunPower

We are thrilled to hear of your pleasant experience! We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Nov. 3rd, 2022

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Verified Customer

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Scott Wilson Lakeside, CA

Great product integrates with my existing SunPower system. Really wish they could have connected the new monitoring system to the older system (5yrs) that I already had. They said they could not because my current system was paid for by a loan. What sense does that make?

1 year ago

Reply from SunPower

Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Oct. 27th, 2022

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Lloyd Arlington, TX

They do a good job. I have no complaints. Install went smoothly, not any problems, everything went as they said when advertised. Anything that was an issue was taken care of right away, I'm happy with it. I would definitely recommend them to anybody else. Everything's working fine but I know there's probably some way that the system could be made cheaper.

1 year ago

Reply from SunPower

Thank you for sharing your experience. It's a delight to know that you had a great installation experience with the team, and that they provided excellent support. We are glad to see that your concerns were immediately resolved and completed to your satisfaction. If you have any needs in the future, please reach out to us for help. Thank you!

Oct. 21st, 2022

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Rodney Mantle East Peoria, IL

I like that you can lease your solar panels.. they take care of them they also stand bt there panels saying if they lose more than 8 percent of the power over 20 years they will either replace or refund .0ver all my experence with sunpower has been great

1 year ago Edited January 10, 2024

Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Oct. 20th, 2022

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Verified Customer

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Christian Vacaville, CA

Everything came as expected. A delivery of the material came by actually quicker than was originally planned for, so overall turnaround was faster than the original timeline, so I'm quite happy with that. So far everything has been working properly.

1 year ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Oct. 19th, 2022

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Benjamin Hudson, IL

We sent out a request for bids and SunPower responded right away. I think they had a sales agent out to our house the next day. We ran into a couple of issues during the turn up and they were very responsive and took care of all of my concerns. It works and we've not had any trouble since it was turned up.

1 year ago

Reply from SunPower

Benjamin, we appreciate your review and feedback. It is wonderful to read how amicable your solar experience has been. Thank you for helping us change the way our world is powered!

Oct. 19th, 2022

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Stephen Alexis Chicago, IL

I can tell everything is working fine. It was very easy, they took care of everything, so I didn't really have much to deal with in terms of permitting and all of that stuff, it just was very easy. I had an issue with transponder that was not sending information and it took a while for that to get fixed but everything else has been great.

1 year ago

Reply from SunPower

We are delighted to read about your exceptional experiences, Stephen. Thank you for the feedback it is truly appreciated.

Sep. 30th, 2022

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Richard Pasadena, CA

It was straightforward, professional. The only glitch was they lost count of the number of panels, but otherwise it was fine. Overall it was okay. I'm only getting about sixty percent of the installed capacity out of the panels.

1 year ago

Reply from SunPower

Thank you for providing feedback Richard and we apologize for any inconveniences that may have occurred. Please e-mail us at [email protected] or send us a private message with your account details if you would like to discuss this further, we would be happy to help make any processes in the future run as smooth as possible. Thank you for helping us change the way our world is powered!

Sep. 30th, 2022

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Howard Cox Bakersfield, CA

SunPower has the best panels. They said that they would be there at a certain time and I think they had it installed within the amount of time they though,t however the power didn't get turned on for about three weeks after it was installed. Anytime that we have a question or something needs to be done SunPower does it.

1 year ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Howard. Thank you for helping us change how our world is powered!

Sep. 30th, 2022

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Robert Staten Island, NY

It ended on a positive note, but I had some some issues in the beginning. They helped me settle dispute, I did have to push back a bit. After escalating and speaking to the proper people I was actually able to get a resolution and for that I was very very happy. They were very flexible and they fit into their schedule they were very accommodating.

1 year ago

Reply from SunPower

Thanks for the review, Robert! We love hearing feedback like this. It's always nice to hear how our team is doing.

Sep. 30th, 2022

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David Lindenhurst, NY

Very well made product and I'm glad I purchased it. Had it for 5 years because it's worked very good and then the problems I've had with it they take care of. They were excellent, they did a wonderful job and were a pleasure to work with.

1 year ago

Reply from SunPower

We appreciate your review and are happy to know our product is continuing to meet your expectations, David. Thank you for helping us change how our world is powered!

Sep. 30th, 2022

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William Surprise, AZ

I only had one complaint over the last 7 years and then eventually they got resolved. One of my inverters went down and took about 45 days to replace it, but overall of the few times I've called they've been helpful. Other than the one inverter going down 2 or 3 years ago, it's worked very well.

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Sep. 28th, 2022

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Jon Grayslake, IL

Everything is working and has been working since it was installed on. Seems to be delivering what I was hoping for so I'm very pleased with the quality. I haven't had it too long a time so I I don't know if I can say so much about the quality but so far so good.

1 year ago

Reply from SunPower

We are so happy to hear of your satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Sep. 28th, 2022

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Supratim San Diego, CA

You guys manufacture your own panels, few of the companies I checked don't manufacture their own panels so it's like a dependency. It's not pretty clear how much power the SunPower is generating so some extra information would be useful. Once I had a problem with my app on the phone. I didn't get the best support. It took a while to resolve the issue.

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

Sep. 28th, 2022

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Verified Customer

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Rene Bitolas Lancaster, CA

From the start of applying, representative, to installation I was always kept abreast of things and always had any questions I asked immediately. Professional and work ethics and professional is everything I experienced with sunpower. If the best is wanted I have no hesitation recommending sun power

1 year ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Sep. 22nd, 2022

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vincent o valerio Jamesburg, NJ

I live in a development. SunPower organized with the HOA directly to get the permits needed and supplied the required fees leaving me out of it. No problems so far. It did take longer than usual to get energized because the utility dragged their feet to inspect but was not their fault.

1 year ago

Reply from SunPower

We appreciate you letting us know how we did. We're glad to hear that you received great service, Vincent. Thanks for helping us change how our world is powered.

Sep. 9th, 2022

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Randy Cheek, MFT Petaluma, CA

The Sunpower hardware works well but customer service needs a significant upgrade. I have been pleased with how my system is working keeping my household off the grid. This is important from both environmental and fiscal perspectives. Unfortunately after eighteen months the battery began malfunctioning. I wasted three weeks contacting Sunpower's tech support. My file was closed without service or notice. There was no offer of troubleshooting my system. I didn't get results until I contacted the contractor who installed the system. Then almost immediately I received service. Now with the system finally diagnosed I am waiting two weeks for a part that is currently not available. The AI driven response isn't clear in offering an explanation. Again the contractor is providing updates for me. Thank you All Bay.

1 year ago

Reply from SunPower

Randy, , we are happy to hear you are satisfied with the product and yet, sorry to hear your expectations have not fully been met. We have been working with your dealer to resolve the issue and will send your case to our Executive Escalations Team for further review. We appreciate your feedback and look forward to talking to you.

Aug. 18th, 2022

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William Mays Landing, NJ

The guys who installed the system were good. I gave them a couple of suggestions and the panels look a little better. Everything I asked them to do, they did and were very professional. I've always had good support from SunPower. I've had them for about a year now and haven't had any problems at all.

1 year ago

Reply from SunPower

We appreciate you letting us know how the install team did. We're glad to hear that you received great service, William. Thanks for helping us change how our world is powered.

Aug. 18th, 2022

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George Santa Clarita, CA

We started with sixteen panels and we just upgraded an additional ten because we got a pool. I believe the inverters went out and they had to come out and replace them, but otherwise not a problem. The service has been good. It was a good process, they came on the day they had planned on at the time and they completed it during the day and the project manager kept us informed along the way was what we needed to do.

1 year ago

Reply from SunPower

George, we appreciate you sharing your exceptional experience. It is always nice to hear how our team is doing. Thank you for helping us change the way our world is powered!

Aug. 15th, 2022

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Anonymous Temple, TX

It's completely seamless. It's been a super good product, we have absolutely no complaints, no concerns. They make all the components. So it's just a one stop shop if we need service or anything like that, we only have one person to call instead of five.

1 year ago

Reply from SunPower

It is great to read how satisfied you our with our product! We appreciate the feedback and thank you for helping us change the way our world is powered!

Aug. 15th, 2022

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Peter Altamont, NY

They have the best technology on the market. The installation process went well, much better than the former power company we used. It took about a month and a half between system installation and when it was ready to turn on.

1 year ago

Reply from SunPower

We appreciate your review and are happy to know our product suits you well, Peter. Congratulations on going solar, and thank you for helping us change how our world is powered!

Aug. 15th, 2022

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Jerry East Peoria, IL

I talk to Gemma, the sales rep, and she was pretty upfront with me, but she wasn't pushy. It has been smooth, the guys are pretty courteous and told me what they were doing. Very good company, they answer my questions and any problems they answer. I'm pleased.

1 year ago

Reply from SunPower

We appreciate you letting us know how Gemma did. We're glad to hear that you received great service, Jerry. Thanks for helping us change how our world is powered.

Aug. 15th, 2022

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David Lakeside, CA

I encourage everybody to use Sunpower. I'm very happy with their quality, everything I've read and it's performance so far has been spectacular. The installation was very clean. Everybody showed up on time, all the work was done. It took an extra day to get the inspection but it was flawless. Each team works their area expertly.

1 year ago

Reply from SunPower

We are delighted to read about your exceptional experiences, David. Thank you for the feedback it is truly appreciated.

Aug. 15th, 2022

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JULIE BRUNESE

The staff was very helpful during the installation process. Kept me up to date on everything that was going to be done. As SunPower promised we were able to save money every month especially in the winter time when no A/C is running.

1 year ago Edited January 10, 2024

Reply from SunPower

It's a pleasure to see your satisfaction with your SunPower experience. Please reach out to us in the future with any questions you may have. Thank you so much for this glowing recommendation and for helping us change how our world is powered!

Aug. 11th, 2022

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Dennis Gans Austin, TX

Installation was professionally done, contract and pricing honored, and the system works well. I would have liked to know the invertor has fans that make noise, but it is only a minor inconvenience for us. We are very happy with the product.

1 year ago

Reply from SunPower

Hi, thanks for leaving a review and providing us with your feedback. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Aug. 4th, 2022

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Martin Bera

Sakes rep is very responsive and helpful with questions

1 year ago Edited January 10, 2024

Reply from SunPower

Thanks for reaching out, we’re sorry your experiencing problems. SunPower’s industry-leading warranty includes comprehensive product, power and workmanship coverage. We are the only U.S. solar company offering homeowners a single point of contact for all issues – including labor, shipping and parts. Sometimes though, accidents happen and repairs -- unrelated to a defect or issue-- are needed. Our trained technicians are here to help! And, if your issue is found to be under warranty, we will refund your deposit and resolve the issue.

Aug. 4th, 2022

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Verified Customer

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Adam Farino Winnetka, CA

I thought the tech and installation crew was very professional. The app is great and easy to read (even though it's been going through a two week update). The area for improvement is the length of time it took for the system to be activated.

1 year ago

Reply from SunPower

We appreciate your feedback; it's essential to us in improving our services. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 28th, 2022

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John Stevenson Ranch, CA

Definitely I would recommend them. I still haven't received my little monitor that they told me was supposed to be there last week of June. Trust with the company could be better. Installation was all done in one day. When they came they did put everything up there so that was very good.

1 year ago

Reply from SunPower

Hi, we sincerely apologize for not meeting your expectations and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Jul. 27th, 2022

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Mark Rosenberg, TX

The product looks nice and it looks good. It's the same price that I've gotten elsewhere. I already have recommend them to someone. Installation was great, the installers were really professional and really clean. I couldn't ask for anybody better.

1 year ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Jul. 21st, 2022

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Randy Fresno, CA

I haven't had any problems with customer support. Our electricity usage has decreased so we have been satisfied. I've already recommended sunpower to a number of friends. I would say that I am satisfied. They got the job done very quickly and there were no problems when they were finished.

1 year ago

Reply from SunPower

Hi Randy, thank you for the wonderful review that your left us. It brings us joy to see the great results your getting from your system and you will be recommending it to your friends. We are glad to hear that the service went smoothly. Please don't hesitate to reach out if there is a question or concern we can address in the future. Thanks again!

Jul. 21st, 2022

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Don Bloomington, IL

The entire experience from providing initial consultation, preliminary design, working with the project manager, site surveys, installation, and activation was extremely professional. Overall, the various individuals I worked with were beyond gracious and patient. I cannot recommend them more highly.

1 year ago

Reply from SunPower

Don, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service. Thank you for helping us change the way our world is powered!

Jun. 2nd, 2022

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Rachel North Hollywood, CA

We had an excellent experience with SunPower, even with some pandemic delays (permitting from the City) and adjustments to our array. Every single person was knowledgeable, helpful, courteous, and kind. We recommend SunPower to everyone!

1 year ago

Reply from SunPower

Rachel, we're glad to hear that you received great service. Thanks for helping us change how our world is powered.

Jun. 2nd, 2022