Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.

SunPower is known for manufacturing top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. The company has a uniquely attractive, all-black appearance for itself and offers a few different options to help both residential and commercial consumers get started with renewable energy. SunPower outsources most, if not all, of its projects to third-party solar installers.

Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.

The Good

  • Purchase, Lease, and Loan Options Available
  • High Efficiency Panels
  • Industry-Leading Solar Panel Energy Production
  • Attractive Appearance
  • Compatible With Battery Storage
  • Online Monitoring
  • Lengthy Warranties

Purchase, Lease, and Loan Options Available

SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.

With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.

SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.

The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.

High Efficiency Panels

SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.

In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible. 

Industry-Leading Solar Panel Energy Production

SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.

SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.

Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.

Attractive Appearance

In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.

Compatible With Battery Storage

SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.

Online Monitoring

Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.

SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.

There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.

Lengthy Warranties

SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.

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The Bad

  • No PPAs for Non-Commerical Buyers
  • Few In-House Installations
  • Customer Service Complaints

No PPAs for Non-Commercial Buyers

Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.

Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.

Few In-House Installations

SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following 18 states through a network of dealers:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Illinois
  • Maryland
  • Massachusetts
  • Nevada
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • Oregon
  • Rhode Island
  • Texas
  • Utah

The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.

Customer Service Complaints

Many users on our site have provided negative feedback in regards to SunPower's customer service.

Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.

The Bottom Line

SunPower offers a number of payment options, some of the most efficient solar panels in the industry, online monitoring for its customers, and a lengthy workmanship and product warranty.

However, the company does not offer PPAs to residential customers and outsources most of its installations, making it confusing for customers to know who to contact if there is an issue.

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User Reviews

Star Rating

4.2
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1,155 Reviews

Review Breakdown

5 star
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4 star
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3 star
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mark kinkead

May 18th, 2020 DETAILS arrow_drop_down
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excellent product , warranty, and easy to work with

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Phildee

May 18th, 2020 DETAILS arrow_drop_down
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Superior installation and service. They were prompt and very reliable

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Mike

May 18th, 2020 DETAILS arrow_drop_down
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Out of the three for solar companies that came to my house Sunpower was the best and most helpful

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Sean D

May 18th, 2020 DETAILS arrow_drop_down
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After consulting and researching several companies, Sun Power via CertaSun offered the best product and options

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Karen S

May 18th, 2020 DETAILS arrow_drop_down
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Very happy with Mark, the salesman to the gentlemen who installed the solar and customer service. Best ever

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Connie R

May 18th, 2020 DETAILS arrow_drop_down
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Our new solar panels are awesome! love these high efficiency panels.

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An informed user

May 18th, 2020 DETAILS arrow_drop_down
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their attentiveness and quality is good, but there is a lack of coordination with the power company's solar power generation monitor

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Jen H

May 18th, 2020 DETAILS arrow_drop_down
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Had solar for just over a year now. Panels work great, the customer service is excellent and I'm saving money on electricity.

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The BEST solar company out there!

May 18th, 2020 DETAILS arrow_drop_down
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Everyone has been pleasant and courteous, and the work was done professionally and at no inconvenience to me.

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Paul Askew

May 18th, 2020 DETAILS arrow_drop_down
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Great people, products and results. My results in power generated were 20% higher.

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Kent

May 18th, 2020 DETAILS arrow_drop_down
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Great communication and very organized and professional

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Linda

May 18th, 2020 DETAILS arrow_drop_down
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I added on to my existing system. SumPower is a much better product.

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Michael Press

May 18th, 2020 DETAILS arrow_drop_down
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The sales people, installers and support person did an outstanding job however the quality of the staff that handled our payment was far from excellent - Twice we were told that checks were not received when we had notification that, in fact, they had been. This has caused us to have to go through considerable effort to provide evidence that the checks were cashed. On the first check Sunpower discovered their mistake, don't know yet about the second.

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S.KAPOOR

May 18th, 2020 DETAILS arrow_drop_down
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REPUTATION AND QUALITY OF SERVICE AND ALSO TRUSTWORTHINESS.

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Steve Dominguez

May 18th, 2020 DETAILS arrow_drop_down
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Quality Product, great value, significant monthly savings.

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Henderson

May 18th, 2020 DETAILS arrow_drop_down
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Solar works as expected but their monitoring app sucks.

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Anonymous

May 18th, 2020 DETAILS arrow_drop_down
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all good. very helpful when having a problem always found answer to problem

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satisfied customer

May 18th, 2020 DETAILS arrow_drop_down
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everyone I worked with was very professional. They were able to answer all of my questions

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Chris and Lori Ulm

May 18th, 2020 DETAILS arrow_drop_down
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They were fast, efficient, and very knowledgeable.

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They did a good job for a good price. They were very professional and kept me well informed thorugh the whole process.

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S McBride

May 18th, 2020 DETAILS arrow_drop_down
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System is not working as it should be. It has been over a month and it still has not been fix

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Reply from SunPower

May 21, 2020

Hello, I'm sorry to hear that your expectations have not been met. Please send me direct message with your contact information, and I would be happy to help you with any questions or concerns you may have. We appreciate your business and value your feedback.

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Bill A.

May 18th, 2020 DETAILS arrow_drop_down
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No problems. Nice looking panels, producing as promised. No complaints . Thanks

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Ron

May 18th, 2020 DETAILS arrow_drop_down
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Excellent service, installation, and personnel

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Clark

May 18th, 2020 DETAILS arrow_drop_down
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Ease of process, great staff, they handled everything with city and HOA

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Lonald and Carolyn Lott

May 18th, 2020 DETAILS arrow_drop_down
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SunPower & its associated organizations have always been responsive to our requests and needs, and have kept their word.

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Andrew Eden

May 18th, 2020 DETAILS arrow_drop_down
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Fully satisfied with the service equipment, will be happy to recommend SunPower to anyone.

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NPI

May 13th, 2020 Port Saint Lucie, FL

1) automated tool didn't work - it works fine for other companies that use satellite images to check my roof for solar panels 2) when it already takes 2 days for someone to reply in what is called a "chat" should I dare and ask how long any response from the company will once they got my hard earned money?

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Reply from SunPower

May 21, 2020

Hello, I'm sorry to hear that your expectations have not been met. Please send me direct message with your contact information, and I would be happy to help you with any questions or concerns you may have. We appreciate your business and value your feedback.

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Jay Yuschak

May 12th, 2020 Bristol, CT DETAILS arrow_drop_down
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I wish someone told me that getting a new roof would put a ton of debris into my finished attic. And now after panels I’m being charged more on my next ever source bill then the last. And my rep didn’t get back to me when I texted him a question.

history

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Lois Sunflower

May 1st, 2020 Bath, PA DETAILS arrow_drop_down
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Excellent and beautiful product, working beyond expectations

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Atul

April 27th, 2020 Chandler, AZ DETAILS arrow_drop_down
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My experience was really good but I think there are some opportunities for improvement in terms of communication, insight of the mechanism etc.

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Ron - Kingman, AZ

April 27th, 2020 Kingman, AZ DETAILS arrow_drop_down
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Had solar from SunPower in a previous home and always enjoyed good service and very low electric bills, less than $10 per month.

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JT

April 27th, 2020 Weston, CT DETAILS arrow_drop_down
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Honest and Dependable from the sales staff to installation we have been very happy.

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Linda

April 27th, 2020 Watertown, CT DETAILS arrow_drop_down
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satisfied with our system and thrilled with our non-existant electric supply company monthly invoice

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Sure. Sandy Jones, Tucson

April 27th, 2020 Tucson, AZ DETAILS arrow_drop_down
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Great job - took a long time. Maybe not their fault.

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Robert Bradshaw

April 27th, 2020 Round Rock, TX DETAILS arrow_drop_down
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Great experience from sales, design, install, and service. I like watching how much energy I'm producing in the SunPower app.

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Leonard

April 27th, 2020 Rancho Cucamonga, CA DETAILS arrow_drop_down
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They are a very professional company and I am very impressed by their expertise.

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Albert Wood

April 27th, 2020 Vista, CA DETAILS arrow_drop_down
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The job was completed as promised, and without any complains from me.

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Joseph Kee

April 27th, 2020 San Diego, CA DETAILS arrow_drop_down
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Service is great, any issue that i have was addressed properly and taken care of.

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garyp

April 27th, 2020 Alpine, CA DETAILS arrow_drop_down
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Great product and service - product is delivering on the promiss

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Steve Freitag

April 27th, 2020 Palm Springs, CA DETAILS arrow_drop_down
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Answered all our questions and did a great job in every respect! Installation was even faster than expected.

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Ed Cotas / Synergy 768, Inc

April 27th, 2020 Brentwood, CA DETAILS arrow_drop_down
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Superior products backed up by cutting edge technology.

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Helen

April 27th, 2020 Chula Vista, CA DETAILS arrow_drop_down
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The way they treated customers and feel their service is excellent

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Neil

April 27th, 2020 Sequim, WA DETAILS arrow_drop_down
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Good product, efficient installation and service, no problems.

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Patricia Buller

April 27th, 2020 Bakersfield, CA DETAILS arrow_drop_down
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Very good. Any issue has been handled timely. Once only

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M. VanDyken

April 27th, 2020 Olivehurst, CA DETAILS arrow_drop_down
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Great product, and great service. The solar panels look fantastic on my roof, and they were installed crazy fast.

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Brian Mac Donald

April 27th, 2020 Banta, CA DETAILS arrow_drop_down
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They have been very helpful and crew was very professional and I really liked there work. They were on time and quickly got job done. I would recommend SunPower to my friends.

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Larry

April 27th, 2020 Redlands, CA DETAILS arrow_drop_down
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Quality of service and product. Excellent electical installation.

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Sheryl Jones

April 27th, 2020 Desert Hot Springs, CA DETAILS arrow_drop_down
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Great performance, great support, great sales staff. Handled everything with minimal effort on my part.

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Norm

April 27th, 2020 Napa, CA DETAILS arrow_drop_down
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Looks like a quality product, well built with a 25 year warranty.

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Shanon christiansen

April 27th, 2020 Pacifica, CA DETAILS arrow_drop_down
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System down too often Comes back on but takes a few hours

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Reply from SunPower

Apr 29, 2020

Hello Mrs. Christiansen, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.