Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.
SunPower is known for manufacturing top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. The company has a uniquely attractive, all-black appearance for itself and offers a few different options to help both residential and commercial consumers get started with renewable energy. SunPower outsources most, if not all, of its projects to third-party solar installers.
Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.
SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.
With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.
SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.
The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.
SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.
In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible.
SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.
SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.
Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.
In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.
SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.
Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.
SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.
There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.
SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.
Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.
Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.
SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following 18 states through a network of dealers:
The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.
Many users on our site have provided negative feedback in regards to SunPower's customer service.
Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.
Only solar panels my installer would use; 25 year warranty.
I chose SunPower for my residential solar system because they make long-lasting, high-quality panels with the best efficiency rating in the industry. I also like their integrated approach to system design, in which they manufacture and use all of their own components.
Their representatives, follow-ups and prompt responses to questions are admirable.
My chat experience yesterday was terrible. I started 6th in line and it took hours to get through.
personnel very professional, knowledgeable, excellent follow up and support.
Great product, looks better than other solar systems in the neighborhood.
I have had my solar panels for 6 years and my solar panels stopped working. I rent my panels from SunPower who provides all the maintenance and operation on them. SunPower sent out a third party contractor who diagnosed the problem as a defective power inverter. The contractor said that it should take should take about two weeks to get the parts and a day to replace the inverter. It has been three months and my power inverter still has not been repaired. I have called both SunPower and the third party contractor numerous times to get a status update and each one blames the other for the delay. UPDATE: Parts were finally received by the contractor to make the repairs (after more than two months since the contractor informed SunPower of the problem). However, I strongly believe that if I had not made repeated calls to SunPower concerning my problem, nothing would have been done.
Reply from SunPower
Mar 19, 2020
Hello Mr. Gilman, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback
Excellent installation. Excellent products that exceed promised production. Yet digital web sites for billing and monitoring that are in serious need of upgrading.
Great product, almost great service. We had to call them a couple of times to get an update on our project. I felt like if we had not done that, the install would have taken longer. They were very receptive to our concerns and made it right immediately. I would work with them again.
Top of the line panels that are very advanced technology wise
They were very easy to work, upfront about costs and timelines, they handled all the permits and coordination with the electrical company, as well as help me apply for a State grant
They were timely and did everything they said they would
So far, I am very pleased with my solar panel choice and everything is working as it should.
Great product, great performance, great company!
Awesome service, quick installation, flexible schedule
Great customer service and fast, convenient
I did research and SunPower Panels seemed to be better than all the other panels we looked at. The Install Team were above our expectations. We had heard so many other people going Solar that were disappointed about the installation but we could not be happier.ptions were brilliant
I am super pleased about the panels I have. Sunpower panels and Enphase Energy micro inverters are an unbeatable combination. I feel at ease knowing my panels are covered for any issues whatsoever as long as I own them. Feels good to be on the renewable energy bandwagon. :)
Excelent product and warrenty. Their installer (Green Logic) was outstanding.
good product, great installation service
They did a great job, they keep me updated on what was going on and got the job done in time.
Sunpower has an awesome product and excellent customer service. Highly recommend Esmay Electric for installation.
Great quality solar panels so far! Haven't had them up too long, but so far are very efficient
Knowledgeable sales people representing a superior product.
Only getting 4 stars because it hasn't been long enough for 5. Can't really rate because it's only been 3 (winter) months. I have already recommended you twice.
Quick, positive response. Pey and his staff went out of their way to ensure I was happy.
The overseas call center masquerading as "customer service" is a joke. Once you get somebody here in the US, they are a surprisingly efficient and knowledgeable company. Getting that far may take months though, so only 4 stars from me. I would definitely recommend SunPower to friends and family and have in the past. Unfortunately the incompetent "customer service" forces me to take a star away. Get rid of this and they are a 5+ star company.
Reply from SunPower
Feb 13, 2020
Hello Zac, I’m sorry to hear that your expectations have not been met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Very happy with energy collection and efficiency
They truly care about the customer and providing the absolute best service. Not to mention their honesty.
They were not pushy. They completely out system always on time. Our system is operating as estimated by their representatives.
I love my solar system, but I have NEVER RECEIVED a report on its electrical production. They keep sending me a report for a property in another location about 50 miles away. I complained, but they never fixed the problem, so I have NEVER received an accurate report.
Superior product and outstanding monitoring technology.
Jason was awesome. I can't believe I bought a system without meeting the salesman. He answered all my questions and gained my trust. I was so close to going with Tesla. Happy with my decision to go with SunPower.
Solar installation has a lot of steps, and SunPower did a really professional job navigating us through the process.
Professional in every step, sales, planning, installation and communication throughout
Great products and work great. Output is fantastic. I haven't paid a electric bill for over a year.
Their product, albeit maybe too soon to evaluate, appears to be productive there are some communication issues that need to be worked on to be improved.
The price was higher than others, but you get what you pay for. Fast professional installation and now everything is working perfectly .
Job well done, on time with no issues during and after install
Great service and panels seem to be putting out great power!
The installation was quick and efficient and the panels work flawlessly.
I love the panels but there software is terrible.
Product works well. We were prepared for a long term payback
done a good installation. had issue with inverter and was corrected next day
A top quality rooftop solar system is meeting all of our expectations so far (3 months in)!
Panels look great and look forward to many years of production
So far good. Only had one bill since we've had the solar, which was considerably lower.
Great personnel, great service. After the sale, they found better panels at better price, called me, cancelled the old contract and gave me the new panels at a better price! Who does that??? Use these guys!
Filed numerous complaints about, terrible customer service
Reply from SunPower
Feb 13, 2020
Hello Mel, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
so far they are working great and the contractor was very easy to work with