Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.

SunPower is known for manufacturing top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. The company has a uniquely attractive, all-black appearance for itself and offers a few different options to help both residential and commercial consumers get started with renewable energy. SunPower outsources most, if not all, of its projects to third-party solar installers.

Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.

The Good

  • Purchase, Lease, and Loan Options Available
  • High Efficiency Panels
  • Industry-Leading Solar Panel Energy Production
  • Attractive Appearance
  • Compatible With Battery Storage
  • Online Monitoring
  • Lengthy Warranties

Purchase, Lease, and Loan Options Available

SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.

With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.

SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.

The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.

High Efficiency Panels

SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.

In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible. 

Industry-Leading Solar Panel Energy Production

SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.

SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.

Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.

Attractive Appearance

In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.

Compatible With Battery Storage

SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.

Online Monitoring

Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.

SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.

There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.

Lengthy Warranties

SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.

Visit Site

The Bad

  • No PPAs for Non-Commerical Buyers
  • Few In-House Installations
  • Customer Service Complaints

No PPAs for Non-Commercial Buyers

Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.

Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.

Few In-House Installations

SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following 18 states through a network of dealers:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Illinois
  • Maryland
  • Massachusetts
  • Nevada
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • Oregon
  • Rhode Island
  • Texas
  • Utah

The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.

Customer Service Complaints

Many users on our site have provided negative feedback in regards to SunPower's customer service.

Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.

The Bottom Line

SunPower offers a number of payment options, some of the most efficient solar panels in the industry, online monitoring for its customers, and a lengthy workmanship and product warranty.

However, the company does not offer PPAs to residential customers and outsources most of its installations, making it confusing for customers to know who to contact if there is an issue.

Why Can I Trust Bestcompany.com arrow_drop_down

User Reviews

Star Rating

3.8
starstarstarstar_halfstar_border

630 Reviews

Review Breakdown

5 star
59%
4 star
11%
3 star
4%
2 star
5%
1 star
21%

Sentiment Criteria

Value for your money
starstarstarstar_halfstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstarstar_halfstar_border
search cancel

Verified Customer

starstarstarstarstar
Robert
November 19th, 2019 Lincoln, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

SunPower has exceeded my expectation as a solar panel.

Verified Customer

starstarstarstarstar
Marzman
November 19th, 2019 Manteca, CA DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

No problems except for this survey which requires 40 characters!

Verified Customer

starstarstarstarstar
Mark
November 19th, 2019 Atwater, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Customer service and competitive pricing on solar

Verified Customer

starstarstarstarstar_border
Mark Lauer
November 19th, 2019 San Jose, CA DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

High quality products. Average (but improving) execution of administration and support.

Verified Customer

starstarstarstarstar
Dennis Daly
November 19th, 2019 Sausalito, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Clean install, quality of panels, and warranty

Verified Customer

starstarstarstarstar
Mark Pratt
November 19th, 2019 Petaluma, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

All around service, knowledge to get the best bang for my buck and leading edge technology

Verified Customer

starstarstarstarstar
Lynn McGonagill
November 19th, 2019 Fremont, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Really quality PB panels with an awesome warranty.

starstarstarstarstar
Maria
November 13th, 2019 Chula Vista, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

SunPower is a great company to work with if you are going solar. I am very happy with my decision by choosing them. Since then I have seen the cut in energy costs and we also are helping the environment.

history
starstar_borderstar_borderstar_borderstar_border
Kevin H
November 8th, 2019 Santa Clarita, CA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

If I could get rid of SunPower I would and would not recommend anyone use them. There customer service is a joke. I moved into a new home and submitted the proper paperwork to activate my solar panels. They contacted me three months later while on vacation requesting I need to activate my solar when I had already submitted the proper paper work and they drop the ball because they didn’t do their part. Then I receive an email instructing me on how to turn on the solar. AT&T/Directv/Amazon all sent out technicians to explain everything and answer all of my questions. SunPower wanted me to activate my own solar with email instructions(really). I have the highest electric bill I have ever had and have not saved a penny with this lousy company. Don’t use them, do your research and find a better company than SunPower.

SunPower Logo

Reply from SunPower

Nov 12, 2019

Hello Mr. Kevin , I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Upon receipt, I will have an executive service specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback.

starstar_borderstar_borderstar_borderstar_border
McDowell
October 31st, 2019 Leander, TX DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Customer service sucks. I am not seeing any hardly savings at all. My electric bills is still running at $350.00 a month I had a whooping savings of $89.00. My bill for Sun pro is $189.00 a month which means I am paying an extra $100.00 a month for my electric bill. I faxed them copies of my electric bill a month ago as requested and still have not received a phone call from them. They called me today after I sent an letter to them on there site and the customer service rep can not get hold of a supervisor. Is there anyway I can get out of this contract? Probably not. I will be getting hold of the BBB if I do not get any response.

SunPower Logo

Reply from SunPower

Nov 05, 2019

Hello Mr. McDowell, I'm sorry to hear that your expectation have not been met. I would like to look into this issue further. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

starstar_borderstar_borderstar_borderstar_border
Unhappy
October 31st, 2019 Trabuco Canyon, CA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

We installed Sunpower for a personal friend. The installation company is no longer in business. Their inverter is no longer working because they said it somehow got some water damage and it is not covered under warranty. Everything was installed correctly but moister got into the inverter and they said even though it is in within the 5 year warranty moister damage is not covered. So now they are paying for a system that does not work. The faulty box that it is in that lets moister in is Sunpower a fault... not ours and should be covered. This is not right and we are so angry. Has anyone sued over this as this is a next step we are thinking

SunPower Logo

Reply from SunPower

Nov 05, 2019

Hello, I'm sorry to hear that your expectation have not been met. I would like to look into this issue further. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

starstar_borderstar_borderstar_borderstar_border
John S. NYC
October 31st, 2019 Staten Island, NY DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I had solar panels installed in August. They stopped working in March 2019. My electric bills show no solar generated. Company refuses to address bill Solare panels installed in August 2018. Panels shorted out in March 2019. Company repaired the problem in October 2019. Con Edison bill shows no solar generated from March 2019 through October 2019, when panels were malfunctioning. My electric bills for the period March, April May and June July August were over $1,000.00. Bill stated no solar generated. I called Con Edison and was told I needed to call Sunpower Con Edison would not comment on the solar problem. I also have a payment to Sunpower monthly of $137.00 I started calling Sunpower in March to have the panels checked. Company gave me the runaround for 5 months. A technician came the home in June. I spoke to this tech and showed him the bills. He stated that as far as he could see the panels generated no solar. He put in an order for repair. A second technician came in October and repaired the system. I was told by Sunpower that a yearly check was done to see how much solar was generated and if the system failed to generate a certain amount of solar, I would be reimbursed for the shortage. I have been waiting for a copy of the report since August, with no response. I received a call on October 30 2019, i was told by the employee (Rian F - California Office) that my panels generated a sufficient amount of solar power (8065 kilo watts) . Sunpower owed me no reimbursement. I requested to have a representative come to my home and explain the finding and I was told Sunpower does not do this. I asked to have the solar panels removed due to problems with the equipment within 7 months of installation. I was told this will not happen. I asked for the address and phone number for ant east coast offices. I was given the office location of 102 West 38 Street New York NY. When I asked for a phone contact I was told they have no NY phone numbers and was referred to the 1-800 SUNPOWER customer service. I requested a supervisor. I was put on hold for 30 minutes and when the employee returned i was told there was no supervisor available but if I wanted someone would call me back in 24 hours. The person calling me back would most likely not be a supervisor. The call was ended at this point.

SunPower Logo

Reply from SunPower

Nov 05, 2019

Hello John, I am discouraged to hear of your negative experience. Providing excellent customer service is our main goal. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

starstarstarstarstar
Florencio
October 31st, 2019 Madera, CA

My dad is very happy with his system. The crew was nice and everyone was helpful.

starstarstarstarstar
Annette Pasqualone
October 25th, 2019 Pensacola, FL

Derek was very efficient, knowledgable and thorough. However, I have decided not to go with solar at this time. If I change my mind in the near future, I will definitely call.

starstar_borderstar_borderstar_borderstar_border
Unhappy
October 23rd, 2019 Round Lake, IL

Arranged an appointment with SunPower they haven’t shown up.

SunPower Logo

Reply from SunPower

Oct 23, 2019

Hello Customer, I’m sorry to hear that your expectations have not been met. I'm not sure what dealer you may have been working with. When you have a moment, please send us a private message with your contact details. , I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

starstar_borderstar_borderstar_borderstar_border
Ed Brown
October 18th, 2019 Manitou Springs, CO

Fifteen minutes after my scheduled appointment, got an email stating I needed to submit electric usage to RESCHEDULE! Not happy!!!

SunPower Logo

Reply from SunPower

Oct 18, 2019

Hello Mr Brown, I'm sorry that your expectations have not been met. I have reviewed your account. SunPower does not have any records an appointment set for you. However, I do see that you had a consultation appointment with Steel City Solar, LLC. They are a third party sales team. I have sent your posting to them for review. Your sales representative should be reaching out to you shortly. Please let me know if you have any further questions.

starstarstar_borderstar_borderstar_border
TJ
October 16th, 2019 Niagara Falls, NY DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I've had a Sunpower system for 5 years. It's been great, until you need help. I am remodeling and need to move the inverter. I've called twice and been told I'd receive an email or response in 24 hours. 5 days later, still nothing. I don't know why they can't get information to service techs. My project is on hold and I am paying contractors to wait for Sunpower!

SunPower Logo

Reply from SunPower

Oct 18, 2019

Hello TJ, I am discouraged to hear of your negative experience. Providing excellent customer service is our main goal. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

starstarstarstar_borderstar_border
Silas Stewart
October 15th, 2019 Lake Alfred, FL

They seemed somewhat discourteous and they seemed more interested in passing me off to other companies and that didn't sit well with me.

starstar_borderstar_borderstar_borderstar_border
Larry Becker
October 15th, 2019 Aurora, IL

I never got to see any product or talk to an installer. After setting up a consultation, they called back a few days later and said we were not good candidates for solar, even though my roof has is sunny all day. I am frustrated that I can’t even get someone out here to tell me why or explain what they think the problem is

SunPower Logo

Reply from SunPower

Oct 18, 2019

Hello Mr. Becker, I'm understand your frustration. The determination on what makes a good candidate for solar is based on several factors. Factors like Shading from trees or other obstructions, or the amount of daylight time in your area. Each of our authorized dealer creates their own form of determination. It appears that you were working with Certasun LLC. SunPower is not involved with their determination process and has no visibility to that information. I would advise that you contact your sales representative for more details. Please send me a private message is you have any further questions. We truly appreciate your business. Thank you.

starstar_borderstar_borderstar_borderstar_border
TERRY G PERSSON
October 11th, 2019 Lake Havasu City, AZ DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

System down for more than a month. Customer support very limited. One support person for three cities..

SunPower Logo

Reply from SunPower

Oct 15, 2019

Hello Mr. Persson, we apologize for the experience you had with us. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback

starstar_borderstar_borderstar_borderstar_border
Richard A. Jimison
October 11th, 2019

No one contacted us. If we do not recognize a phone no., we hang up. If someone contacted us they left no message. What phone number was used to call us? Are you able to let us know what phone number we should expect to hear from? Thank you for your attention to this matter.

SunPower Logo

Reply from SunPower

Oct 15, 2019

Hello Mr. Jimison, I understand it can be frustrating if you don't know who exactly is reaching out to you. I would like to help but I am not seeing an open case where SunPower should be contacting to you. Can you please send me a private message with some additional details about the situation? I would be happy to help in any way I can. I look forward to hearing from you .

starstarstarstarstar_border
John Stelter
October 11th, 2019 Byron, IL

Good visit from salesman and site surveyor. But, we have asked Danian P twice (9/27 and 10/2) for three homeowner references within 10 mile of us (Byron. IL). No response yet. During the sales call, somehow we were led to believe that we could store energy for use during a Com Ed power outage, and now we know that that is not possible without purchasing other equipment elsewhere. Since the quoted contract would only save us about $30/mo, we are are still reviewing our decision.

starstar_borderstar_borderstar_borderstar_border
john
October 8th, 2019 Kingsburg, CA DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Our solar has been down going on two months. we've been told by the contractor that Sunpower would be contacting us directly to send a person out figure out why the system is not producing. That was two weeks ago. After one week of not hearing from them, I called them. I was told I would be receiving a call and now its been two weeks and still nothing. I am now paying for a system that doesn't work and also a PG&E bill.

SunPower Logo

Reply from SunPower

Aug 10, 2019

Hello John, I am discouraged to hear of your negative experience. Providing excellent customer service is our main goal. I would love the opportunity to restore your confidence in SunPower. Please send me a private message with your contact information and I will have an executive service specialist reach out to you for further assistance. We appreciate your business and truly value your feedback.

history
starstar_borderstar_borderstar_borderstar_border
Matt
September 25th, 2019 Jackson, CA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

System worked for 5 months then went down. It's now 3+ months later and the system still isn't working. And after MULTIPLE trips by SunPower they still have no idea what's wrong or how to fix it. Customer support is pretty much useless and the field technicians sent out have no idea what they're doing. I would never, ever recommend SunPower to anyone.

SunPower Logo

Reply from SunPower

Sep 27, 2019

Hi Matt, I'm sorry to hear your issue is ongoing. I'd really like to look into this further and ensure that you are provide a higher level of support. When you have a moment, please send us a private message with your contact details for further assistance. Best regards, Jeremy

starstarstarstarstar
Tom
September 23rd, 2019 Forked River, NJ

The representative was very informative and answered all of my questions. He made the decision making process easy to understand.

starstar_borderstar_borderstar_borderstar_border
DAVID REICHARDT
September 9th, 2019 Spokane, WA

No one showed up. Two appointment times, no one showed up!!!!

SunPower Logo

Reply from SunPower

Sep 12, 2019

Hello Mr. Reichardt, I'm sorry that you have had that experience with us. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details, and I will have an executive service specialist reach out to you. We appreciate your business and truly value your feedback.

starstar_borderstar_borderstar_borderstar_border
Wayne A Brodsky
September 9th, 2019 Ronkonkoma, NY DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

6 years it's never produced a 11000 KW They said it would produce. Customer service is the worse!!!!

SunPower Logo

Reply from SunPower

May 28, 2019

Hello Mr. Brodsky, We're sorry to hear that your expectations are not being met. Please expect a call from an Executive Service Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

history
starstarstarstar_borderstar_border
Paula Swartz
September 6th, 2019 Brevard, NC

The young man that came to our house was nice, polite and seemed informed. Why I am giving only 3 stars is that we requested a quote if we bought the unit outright and we never received it. We were not impressed with the company overall because of the lack of follow through.

SunPower Logo

Reply from SunPower

Sep 19, 2019

Hi Paula, I'm sorry to hear that you didn't get the information you needed while doing your solar research. If you're still interested in SunPower, and we can help, please email me at [email protected]

starstarstarstarstar_border
Gary E Fletcher
September 4th, 2019 Roseburg, OR

Sun power is a better way to go. The backup system supporting the sun with the right storage of electricity enhances the program. Additionally wind power with the solar works well too.

starstarstarstarstar_border
mTo
September 4th, 2019 Phoenix, AZ

Just filled out the paperwork for a system and at this time I can say I thought the salesperson Doug seemed very knowledgeable about solar. We'll have to wait and see about the rest, as I have nothing else to go on at this time.

starstarstar_borderstar_borderstar_border
Jack
August 29th, 2019 Cupertino, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

Our SunPower system was installed by ProVoltz who at the time was a full service company for SunPower systems. In June the SunPower monitoring system failed to notify me or the company when it stopped generating power. Apparently the monitoring system has been designed with no ability to notify anyone about problems. I happened to notice a light that flashed amber periodically on the Inverter a couple of days after the failure. I followed up by checking to find we were not getting any power generation. I immediately called ProVoltz but after a couple of days I never received a call back from their office. I still had the cell number for the owner of ProVoltz and called him directly. Then I found out that he now only does sales and I must go to Sunpower directly for help. In the meantime I had found the inverter was displaying the message “Error! Int. Error E031”. With a few quick internet searches I learned this is a common failure mode with our model of inverter and it requires that the inverter must be replaced. My nightmare started as I began my journey with SunPower support. In my first call to the 800 help line the person answering did everything possible to try to send me back to ProVoltz. After 20 minutes with me insisting that the owner of ProVoltz told me my support must come from SunPower they finally opened a case and said someone would call to set up an appointment. In a couple of days a scheduler called and said the first available appointment would be a month later. When that appointment took place the technician spent 45 minutes to determine that the inverter needed to be replaced. One of the reasons everything takes so long is that the customer facing individuals don't seem to know much and have no authority to do anything. They are constantly calling someone else at every step to find out what to do next. I was then told that the replacement inverter had to be ordered and it would take three to four weeks for it to arrive. I waited a month and heard nothing. I have now called the help desk again and, only after asking to talk to the person's manager was I promised a call back from scheduling in a couple of days. I have lost two and one-half months of power generation in the most productive time of the year and I am still waiting. Clearly SunPower has no regard for their existing customers. This is the kind of service I expect on a $200 computer, not a $24,000 solar system.

SunPower Logo

Reply from SunPower

Aug 30, 2019

Hi Jack, I apologize for the experience you've had with us. I would love the opportunity to restore your confidence in SunPower and provide a higher level of service going forward. When you have a moment, please send me a private message with your contact details.

starstarstarstarstar
Andrew Bond
August 28th, 2019 Lake Villa, IL

So far I have appreciated the dedication and determination of the people that I have talked to.

starstarstarstarstar
Jim Clark
August 28th, 2019 Hayward, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

From the initial sales visit to the final installed product, SunPower is very professional. They got the job done well, and it is now up and powering our home! Very Pleased.

starstarstarstarstar
Elizabeth A
August 27th, 2019 Litchfield Park, AZ DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We had SunPower in our last home. Great customer service and friendly. We decided to go with SunPower again for our new home.

starstar_borderstar_borderstar_borderstar_border
Tim Miller
August 27th, 2019 Naples, FL

The guy who contacted me evidently looked at older aerial photos of my house and informed me that there were trees which would need to be removed, so my house was not a good candidate for solar. I emailed him back and told him that the trees have already been removed and my roof gets lots of sun. He did not bother to reply. I am very disappointed with this company and its representative.

SunPower Logo

Reply from SunPower

Aug 29, 2019

Hi Tim, thanks for your feedback. I'd really like to look into this further. When you have a moment, please send me a private message with your contact details and I will have a sales associate follow-up with you. I look forward to speaking with you!

starstarstarstarstar
Walter Nealy
August 23rd, 2019 Angier, NC

I really like Gabe he treated me with great concern about my house going solar

starstarstarstarstar
John Bills
August 23rd, 2019 Ladera Ranch, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great job from quotation to turn on, excellent

starstarstarstarstar
Andrew Robinson
August 22nd, 2019 Newington, CT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Sunpower is the best choice that I have made. I am running my air-conditioning in 3 rooms and I am only paying less than $100.00 per month thanks to Sunpower. In fact they are only covering 75% of my home due to my neighbor trees partially blocked.

starstarstarstarstar
Sara
August 22nd, 2019 Fresno, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I had a wonderful experience with SunPower. Their customer service was great and Damian was so helpful throughout the process!

starstarstarstar_borderstar_border
Don
August 21st, 2019 Fresno, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

We have been promised a status update from you since 8/15/2019. You left me a message on Friday to call you get a status update and to understand my concerns. You ask for a call back time and phone number which I gave you in a returned call. The information I left went to your voice mail because you didn't accept the call. I followed up later in the day and was told you left for the day. I was assured you would call on Monday. It is now 1:30 PM and no call. Sunpower has known for over a month that our system was not performing to specifications based on the monitoring you do daily. I called you immediately upon receiving last months production report. The response I got was boiler plate response - shading of the panels and dirty panels. Neither would cause NO PRODUCTION ( that's 0 production) for days at a time. We expect you to be as concerned about the lack of production as I am. Obviously that is an erroneous assumption. Please give me your plan and schedule for bringing our system to within specified production levels. Don

starstarstarstarstar
Daniel Steinhauet
August 20th, 2019 Sonoma, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Very good experience from the Sales person, Project Manager and Installers.

starstarstarstarstar_border
Patty
August 20th, 2019 Stockton, CA

Our experience was good. They answered all of our questions. I would recommend them to anyone.

starstarstarstarstar_border
Marie
August 20th, 2019 Salt Lake City, UT DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

I love the way they were fast and efficient, the work was quick, the people friendly and the paperwork was easy to understand

starstarstarstarstar
Benjamin Burnett
August 20th, 2019 Plainville, CT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Excellent service from point of sale though the installation. Very professional crew and beautiful installation.

starstarstarstarstar
Sheila Williams
August 20th, 2019 New London, CT

They went above and beyond to help me with the instillation of solar panels. The staff was amazing.

starstarstarstarstar
Michael Parham
August 20th, 2019 Ladera Ranch, CA

Very easy and informative about the whole process also, very transparent about timing for the utility to turn on the power.

starstarstarstarstar
Ellen Randall
August 20th, 2019 Lady Lake, FL DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I conducted extensive research and found SunPower to be the best option for solar panels. They are great to work with and will go the extra mile.

starstarstarstarstar
Savita G
August 16th, 2019 Oceanside, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Am up and running to produce solar energy for just a week so far, and my easy to follow online monitoring system tells me how much energy the panels are producing, kind of cool! My account rep at SunPower Jessica E, was very quick to respond to questions I had with regard to the installation. The entire installation team from the guy who first came out to inspect the roof all the way to final installation was very professional and quick in follow up! Jordan the Sales Agent also was very prompt in providing information and follow up including a providing a contact for roofing company that prepared to roof to be ready for solar installation (that was optional, we didn't really need to do that). So far my experience with SunPower is only good! and I would highly recommend their services. thank you

starstarstarstarstar
Jeremy
August 14th, 2019 Sacramento, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Bruce is excellent! Great service, punctual, and informative.

starstar_borderstar_borderstar_borderstar_border
clark
August 14th, 2019 Santee, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

There customer service number is a answering machine . they never call back.Have to chat online when you can get a hold of them . There monitoring system is terrible it goes off line .ITS been 3 week had a day for them to show up and they did not show up not even a call .So now i'm back to the chat and have to wait another 48 hours but they won't call me all ready tried this step.So if your looking for good customer service this is the wrong place.If you don't believe me try calling there customer service number or go online and try to chat with somebody good luck.

SunPower Logo

Reply from SunPower

Aug 17, 2019

Hello Mr. Clark, I'm sorry to hear your expectations have not been met. I would like to look into this matter further. Please be expecting a all from an Executive Service Specialist to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.