Name: SunPower
Rating: 3.9

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Verified Customer

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Robert Lewis Katy, TX

They took the time to explain the technologies involved with solar panels and batteries as well as the relative benefits of each. The installation was quite good and the performance of the system has been stellar.

2 years ago

Reply from SunPower

Hi Robert, we are delighted that you were given a great explanation of the benefits and functions of your new system. Congrats on going solar! Feel free to contact us if you have any needs we can assist with in the future. Our team is always ready to help.

Nov. 8th, 2021

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Verified Customer

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Peter Hardy Santa Rosa, CA

Each stage of the project was handled well and in a very professional manner. Sun Power kept me appraised of the permit sign off in a timely fashion and brought the system online within 72 hrs of being approved by PG&E

2 years ago

Reply from SunPower

Hi Peter, thank you for the amazing review it brought us joy reading it. We are excited to hear that all the stages of the project went great and your system is running. Congrats on going solar and being part of the SunPower family. Please reach out to us if you have any needs in the future.
Thank again for the kind words.

Nov. 1st, 2021

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Verified Customer

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Shiva San Jose, CA

They are delivering as promises. It is very excellent. The technical crew is very good. I really like the installation. They are very good at explaining and I like the financing.

2 years ago

Reply from SunPower

Hi Shiva, we are so happy to see you satisfied with your system. It is wonderful to see how happy you were with our technicians, and that they were able to explain all the ins and outs to you. Let us know if you have any questions or concerns in the future and thank you for choosing SunPower.

Oct. 20th, 2021

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Verified Customer

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Francis Attleboro, MA

Installation is fairly quick. I think it started on the July 20th and by September 7th it was turned on. The equipment is quality. It generates more electricity than I currently need.

2 years ago

Reply from SunPower

Francis, we are glad to see your installation went quickly and smoothly. Hearing that you are able to generate a surplus of energy is a wonderful thing. Thank you for choosing SunPower, and helping change the way our world is powered!

Oct. 20th, 2021

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Verified Customer

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Micheal Middletown, CT

It’s not cheap but I know it is among the best panels as far as quality. The have a reputation in the industry. It is a good name. It’s about the sun and power. Still it is a corporation so it is out to make money.

2 years ago

Reply from SunPower

Hi Michael, thank you for the review. We appreciate the feedback, and confidence in our product. Let us know if you have any questions in the future, as we would be happy to help. Thank you for helping change the way the world is powered.

Oct. 20th, 2021

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Verified Customer

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Anonymous Bakersfield, CA

Installation was very quick. They showed up in the morning then did all the work on the roof then the attic. Everything was done neatly. There were no issues and it is producing what it was projected to.

2 years ago

Reply from SunPower

That is good to hear that the service was done smoothly without any issues. We appreciate your positive feedback it helps us out a lot. If you ever need help please contact us. Our team is always ready to assist.

Oct. 20th, 2021

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Verified Customer

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Sandi Lake Havasu City, AZ

So far everything has been going great. We were very happy with the work. Their service is friendly and prompt. They were very easy to work with. Everything was completed when they said it would be done.

2 years ago

Reply from SunPower

We are thrilled to see that you are satisfied with the service, Sandi. Thank you for taking the time out to leave us a wonderful review. Our team is always happy to assist. Feel free to contact us if you have questions or concerns in the future. Thanks again!

Oct. 20th, 2021

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Verified Customer

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Albert Ladera Ranch, CA

Since I had it installed, I haven’t had an electric bill. The app works really well. You can always make sure everything is working properly. They have the most efficient panels.

2 years ago

Reply from SunPower

It is great to hear how well your system is working, Albert! Nothing beats seeing your panels generating all the power you need. We appreciate your review, and thank you for helping us change the way the world is powered!

Oct. 20th, 2021

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Verified Customer

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Sharon Los Banos, CA

The response time from customer service is almost immediate. That is actually why I chose Sunpower. That and the price. I haven’t had any problems with them. It had gone very smooth.

2 years ago

Reply from SunPower

Hi Sharon, we are glad that you received quick customer service and everything when smoothy. Thank you for the wonderful review the positive feedback means a lot to us. If you ever need assistance with anything please contact us. We are always ready to help.

Oct. 20th, 2021

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Verified Customer

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Pamela Sanger, CA

I feel like the equipment is dependable and long lasting. I am very satisfied with what I got. I am not a technician so I don’t know how to evaluate things but I am pleased. They worked quickly and efficiently.

2 years ago

Reply from SunPower

We are happy to see that you are satisfied with the equipment. It brings us a lot of joy to see customers pleased with their system and is working great for them. If you need help with anything please contact us. Our team is always ready to assist.

Oct. 20th, 2021

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Verified Customer

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Crespin Valencia, CA

The receptionists are informative and polite. Customer support is always there if I have questions. The technicians were always on time. They were done in a few days. It was very smooth.

2 years ago

Reply from SunPower

Thanks for the stellar review, Crespin. We pride ourselves on providing excellent customer support. It is wonderful to hear that you had a great experience with the technicians too and they had the job done in a short period of time. Please contact us in the future if there is anything we can assist you with. Thanks again!

Oct. 20th, 2021

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Verified Customer

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Thomas Chouinard

Excellent product but I would like to have the option to purchase the panel by panel monitoring software app.

2 years ago Edited January 10, 2024

Reply from SunPower

Hi Thomas, thank you for the great review. We appreciate the feedback you can monitor the system with the mySunPower app. I would recommend you contact your dealer or us for further assistance. We'd love to assist you with this matter. I understand the importance of being able to monitor your system's performance. Thanks again!

Oct. 20th, 2021

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Verified Customer

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Don Fraser

It's a solid system, and the panels have good output.

2 years ago Edited January 10, 2024

Reply from SunPower

Glad to see you satisfied with our product, Don. We do apologize for the wait on your battery installation and hope you reach out if it is not aligning with your expectations. You can always send us a private message with your contact information and we would be happy to have an Executive Support Specialist reach out to you. Thank you for the kind review, and for helping us change the way our world is powered!

Oct. 20th, 2021

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Verified Customer

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Donald Temecula, CA

SunPower is very organized and efficient and neat. They require less panels to get the power you need and the expected performances at the end of the life or in the 30 years being very close to the original.

2 years ago

Reply from SunPower

We appreciate the review, Donald. We stand by our products and are honored to have our clients attest to their value. Thank you for choosing SunPower and for helping make the world greener one home at a time.

Oct. 15th, 2021

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Verified Customer

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John Livermore, CA

We couldn't ask for more. They took care of my problems right away. They have done everything they said they were going to do. It is working exactly as advertised. It is prodcuign what it is supposed to.

2 years ago

Reply from SunPower

That is great to hear, John! We are so happy to see your system is living up to your expectations. Thank you for making the world a cleaner place to live with greener energy!

Oct. 16th, 2021

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Verified Customer

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Karla Talent, OR

I like the panels they use. They are the most efficient. They were able to get them up in one day so it has been pretty seamless. It takes a long time to get the money back but it is for the environment.

2 years ago

Reply from SunPower

Karla, we appreciate the feedback and are happy to see that you are pleased with our panels. Let us know if there is anything further we can assist you with. Thank you for choosing SunPower as your green energy provider!

Oct. 16th, 2021

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Verified Customer

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Stephen Colfax, IL

If anyone asked me about it, I would recommend this solar system. There is always room for improvement but it has reduced my electricity bill and customer service is great though it can be difficult getting in contact with someone since it was installed.

2 years ago

Reply from SunPower

We appreciate the feedback, Stephen. We are glad your system is lowering your electric bill, and hope you continue to reach out to us with questions in the future. Let us know if you are still having issues contacting a team member and we will be happy to help get you connected. Thanks for helping us change how our world is powered!

Oct. 16th, 2021

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Verified Customer

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Michael Bakersfield, CA

Jeff is probably one of the most honest businessmen in town doing solar panels. Customer service is doing fine. It is all going as planned. I am getting as much power as I did before. It is very simple and easy and quick.

2 years ago

Reply from SunPower

Michael, we are so happy to hear your experience was quick and easy. Let us know if you have any questions in the future, and thank you for choosing cleaner greener energy!

Oct. 16th, 2021

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Mike Henderson, NV

It seems like it's producing what it should be producing, it looks like it's going to save a managing so. They didn't really keep you involved in the process of when they were going to install things, like the schedule you have to wait and call to figure out when stuff is going to be installed. There was no schedule provided for me.

2 years ago

Reply from SunPower

Hi Mike, we appreciate the review and apologize for any inconvenience during the installation process. If you have any further questions or concerns please reach out, and we will be more than happy to assist you. Thank you for helping us change the way our world is powered!

Oct. 26th, 2021

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Steve San Diego, CA

It looks great. The external conduit lines are not visible. They are routed really well. It is generating a good amount of power. They were good coordinating with the city as well.

2 years ago

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Damian Lake Havasu City, AZ

All the staff was very professional and very courteous. They let me know of any delays that might happen and gave a realistic time frame. The installers were professional. Everything was clean and no corners were cut.

2 years ago

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Harvey Jackson, MI

I like the effects of solar on my utility bills. They were very helpful helping me to understand the effects it would have. It seems to work. I would consider adding more panels.

2 years ago

Reply from SunPower

It is great to read how satisfied you are with your system and its effects on your utility bills. If you ever have more questions or talk to a rep just let us know and we will be happy to set you up with an advisor. You can also call us at 1-800-SUNPOWER (1-800-786-7693) to speak to a rep over the phone. Thank you for helping us change the way our world is powered!

Dec. 17th, 2021

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Jennifer Leander, TX

Even though it is expensive, we are really enjoying it. We can see how much energy we are using versus how much we are generating. It seems to be very good. Anything we need gets done in a timely manner.

2 years ago

Reply from SunPower

We appreciate your feedback and review, Jennifer. It brings us joy to read about your system's generation and the service you have received. Thank you for helping us change the way our world is powered!

Dec. 17th, 2021

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Theresa Palm Desert, CA

I’m really pleased with the company. They are always available and occasionally call to check to see if everything is okay. I monitor it on my mobile phone and it is pretty cool to watch was is being produced.

2 years ago

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Steve Bliven South Dartmouth, MA

They were available all through the process to answer questions. The work was done very efficiently, on time, and on budget. The staff was friendly and made the whole effort work seamlessly.

2 years ago

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Thomas Palm Desert, CA

I believe it functions properly. It was set up very well. My only complain is when I noticed the light that is normally is green was flashing red, I never heard back from them.

2 years ago

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Timothy S. McCoy

The installation process goes very quickly. It took less than one day. My yard was completely clean when they left. Customer service kept in touch with me and kept me update through the whole process.

2 years ago Edited January 10, 2024

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ERIC RIDDLE Clarendon, TX

Freedom Solar instatlled the system, and I have had continuous 'problem' with electric provider (Coop) because they 'weren't informed' other than I would e connecting to them with panels. If this is going to be seamless, someone needs to get the bumps out of the road. The system seems to work fine, but other issues have given me HEARTACHE..

2 years ago

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Pamela Dee Helmer Clovis, CA

They made the process so easy. They explained everything and were very helpful. We had an issue and they came and took care Of it immediately. However there was no issue it was an error on our part.

2 years ago

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Verified Customer

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Lawrence Foster Jr Hallowell, ME

Kept me informed and current on installation process and ever delay. Install done in February in the cold and snow. Crew was very efficient and cleaned up work area. Panels look good on the roof and function as expected.

2 years ago

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Michael Round Rock, TX

The equipment is relatively new. It took a maybe a couple of hours to get it installed. They didn’t interfere with me doing stuff around the house. The individual was very knowledgeable.

2 years ago

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John New Braunfels, TX

I chose SunPower for their highly efficient solar panels and the best overall equipment in the industry. Unfortunately, they have poor telephone service. The installation process was flawless.

2 years ago

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Allan Palm Desert, CA

Every time I have a question for customer service, they have the right answer for me. During installation, they looked at the house, set up an appointment, then came back and installed everything.

2 years ago

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James Corona, CA

Customer service is alright, there were times I had to find information on my own rather than from them. Installation went fine and the schedule they gave me is accurate. They're not cheap by any means, but I hope the quality is up to par.

2 years ago

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Anonymous Cottonwood, AZ

Their service team has taken care of all our needs and have provided us with more than we expected. Installation went smoothly and we have never had any trouble with our system - I'd recommend them to anybody.

2 years ago

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David Cathedral City, CA

SunPower has been good at getting back to me and my problems. The panels had a problem with putting out energy for the first few months, but they sent me some compensation for that. The installation was excellent and so far I'm impressed with them.

2 years ago

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Julie Haddonfield, NJ

I don't like that the billing is usually a surprise. They send a bill every three months and they aren't great at updating the billing website so I can see what I'll be billed. They are very nice to answer questions over the phone. It took a very long time for them to install everything - about 6 months from the day I decided I wanted solar panels installed. I like the way the panels look. They are very clean and great looking on my roof.

2 years ago

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John Daytona Beach, FL

Their customer support is very good. I feel that they have solid engineering support. Installation was outstanding. Panel design and performance actually above my high expectations. Absolutely the right choice for us.

2 years ago Edited January 10, 2024

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Calvinq Elverson, PA

The installation went very well and they did a good job. There was a flaw in one of the logs that came out and they had to come back twice to fix that but everything's been good.

2 years ago

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Arthur Hammonton, NJ

If they could improve their responsiveness so it was more in real time and not only updating every four hours that would be great but it seems to be working and it has been smooth switching to solar.

2 years ago

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Sheryl Vineland, NJ

I’m very pleased with it. I have already recommended it to my family. I’m happy with customer service and the materials of the panels look sturdy and durable. They were very quick and clean when they installed it.

2 years ago

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Evelyn Bakersfield, CA

Quality product and good reputation is why we chose them. They are very attentive and answer all your questions. It looks good the way they install it. You don’t see wires at all.

2 years ago

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Charles Gardena, CA

Highly recommend Sun Power. It was painless. The vendors took care of most of the permits. There were some delays with the permits but otherwise it was great. They were prompt to respond to us.

2 years ago

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Tamara Napa, CA

Excellent sale experience. Love having solar. It was a seamless moving from PG&E to solar. One star knocked off due to installation issues that were difficult, but sunpower did what they could to remedy the issues after the fact.

2 years ago

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Dennis Gregg Schenectady, NY

So far so good but we just got things set up so we do not have an answer for this yet. We loved working with Gary. He was always there for and questions or concerns. So we started using our solar about 1 month ago or so. This is what we can say as of now.

3 years ago

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Jeffrey Gotta Middletown, CT

Very satisfied with the process from sales to final product and performance. The only issue I have is that I’m still waiting for the reimbursement check. I submitted the coupon for it back in November and the panels have been operational since December.

3 years ago

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Bernadette Roznovsky Fresno, CA

Great service from all departments of SunPower. They were courteous and answered all my questions promptly. I would recommend SunPower to anybody wanting to purchase solar.

3 years ago

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Vinny Escondido, CA

Rob L was exceptional. Rob is articulate, knowledgable, Personable and resourceful. Total operation was smooth. 5 stars.highly recommended company. Time will tell if product is viable and if I save money.

3 years ago

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Ruth Bradenton, FL

The day that they came to install, everything on the outside was done in one day neatly and professionally. The installers were great. They came back the next day to finish the electrical connection at the box.

3 years ago

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Gregory Tooele, UT

I don't have problems with the company but I don't think I'm putting out enough power. I still get what I would consider an electric bill and I still pay so it's not with the service or the company it's probably the product that I'm a little concerned about.

3 years ago