Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.
SunPower is known for manufacturing top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. The company has a uniquely attractive, all-black appearance for itself and offers a few different options to help both residential and commercial consumers get started with renewable energy. SunPower outsources most, if not all, of its projects to third-party solar installers.
Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.
SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.
With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.
SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.
The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.
SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.
In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible.
SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.
SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.
Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.
In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.
SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.
Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.
SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.
There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.
SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.
Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.
Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.
SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following areas through a network of dealers:
The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.
Many users on our site have provided negative feedback in regards to SunPower's customer service.
Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.
Call our recommended rep over at SunPower below.
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Great service and panels seem to be putting out great power!
The installation was quick and efficient and the panels work flawlessly.
I love the panels but there software is terrible.
Product works well. We were prepared for a long term payback
done a good installation. had issue with inverter and was corrected next day
A top quality rooftop solar system is meeting all of our expectations so far (3 months in)!
Panels look great and look forward to many years of production
So far good. Only had one bill since we've had the solar, which was considerably lower.
Filed numerous complaints about, terrible customer service
Reply from SunPower
Feb 13, 2020
Hello Mel, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Great personnel, great service. After the sale, they found better panels at better price, called me, cancelled the old contract and gave me the new panels at a better price! Who does that??? Use these guys!
so far they are working great and the contractor was very easy to work with
Sunny Boy TX
Very good at communicating every aspect of the solution.
Quality and service of them and their providers
Service was fast. good price for the system. like everything in one place
I actually interviewed 3 companies and the SunPower Maxeon monocrystalline panels were the best product offered, because of their high efficiency rating and durability along with the 25 year warranty on the system. Jason the sales rep, provided detailed information on the products along with my concerns on batteries and the competition which I verified. Solar technology continues to evolve and improve, I believe it is important to be as close to the leading edge when making purchasing decisions seeing these panels will be utilized for many years.
Because of the quality and customer service
Solid company; top of the line product; customer freindly
The system works as expected, if there is one thing that is not perfect it is the software reporting system and the Android app but that doesn't matter much in the grand scheme of things.
Good solar panels and warranteed for 20 years including re- installation
This is the second house that I've had their solar panel on. Great products & service
Super nice people. Great to work withd. very organized.
Timely implementation, online monitoring
Great company to deal with. Nice people from sales man to sales to office associates
quality of the product and the best service
iv read very good reviews on the panels but the installation company (seabright solar) is one of the worst companies iv ever dealt with absolute horrible customer service where if you dont keep calling you will never hear back from them iv been waiting over a week for a call back to help set up srec as it was never explained no matter when you call the person you need is on vacation and they will call back next week...my installation was completed 4 months after the estimated install date costing me 4% rebate on $40000 system and it was only installed then because i contacted the electric company to find out sea bright didnt complete the paperwork and they waited 2 weeks for seabright to contact them at which point they cancelled my meter/transformer upgrade...i can go on and on
Reply from SunPower
Feb 28, 2020
Hello Kmiller, I am discouraged to hear of your negative experience with the installation company. I'd like to look into this matter further. When you have a moment can you please provide me with your contact information? We appreciate your business and truly value your feedback.
Great product and great customer service.
The solar panel system installed on my house 15 months ago seems to be working fine and I am receiving the benefits from it as promised
Works exactly as advertised, excellent installation team with good follow-up
Met expectations, delivered excellent product, and installation was seamless. Very happy with our Tesla Powerwall battery!
very happy with the on-line interface and utilizing the system via my adroid phone
Very thorough. Answered my questions and didn't bad talk the other companies
Easy to use; problem free. Has never needed servicing
We had issues with getting our password set up. It took well over 3 weeks after we went live for sunpower to fix it
Cgreat customer service, outstanding response time...my solar project was completed Way Ahead of time promised!
Quick and honest and promise everything they said. they kept their word
SunPower was great to work with. Always answered questions and outlined the process. Work was well done and completed in a timely manner. Everyone we dealt with was extremely helpful.
Steve & Cyndee Holm
The best product out there, no sub contractors, installers who work for the company, products made in the USA and even with financing and the monthly payments we are still way ahead at the end of the month. The program works just like promised.
Efficient handling of installation and great online interface.
Friendly knowledgable sales staff. Installers delivered quality product as promised.
Best quality panels, excellent advice, excellent installation.
Excellent Customer Service. Very knowledgeable about the product.
Sun power has reduced my electricity bill by far!
The system works flawlessly with the grid and the battery system.
Equipment seems to work well and they are recommended by installers we trust. Their app to track production is weak and needs improvement.
Pr' -installation tech, not the best. Long period waiting not knowing what was going on. 6 months process end to end
Happy with working with them. Always get a quick response when we notify them. The people we've talked to are very kind and knowledgeable. Tha app is easy to understand.
I have been very pleased with the technical support the few times I needed it and our salesman, Kenny R has been just great in follow-up, monitoring, analyzing, and reporting on our progress for a system that has only been fully in place since December 2019.
great product, warranty, service. I wouldn't go to anyone else
What I was presented as being , the savings has not been the reality. It taken the Team , SEVERAL TIMES to get the , roof pictures and measurements to the Factory . Project completion went way past the , Quoted completion DATES. The Phone numbers for the original , local Company NO longer exist.
I am happy with the work they did and the product they provided.