- Sungevity
Sungevity
Solar Spectrum and Horizon Solar have merged under the Sungevity family.
In April 2018, both companies officially rebranded as Sungevity. Read more about the merger and rebrand.
With so many solar energy companies out there, it can be difficult to know which one provides the most value for you as a consumer. That's why we've done the hard research—so you don't have to.
We've weighed the pros and the cons and found Sungevity to be one of the top solar installers in the industry. Read on to discover The Good, The Bad, and The Bottom Line about Sungevity, as well as view Sungevity reviews from real customers.
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The Good
- Several Financing Options
- Helpful Remote Solar Design Tool
- Customized Solar Solutions
- Lengthy Warranties
- Informative Mobile App
- Highly Rated Customer Service
Several Financing Options
Sungevity offers several solar financing options, which means that taking advantage of renewable energy and obtaining a home solar system through Sungevity is possible for customers of all budgets.
With Sungevity's solar lease, solar loan, and PPA payment options, solar homeowners can begin saving on their electricity bill for zero to little down. Each of these options comes with 24/7 system monitoring, a 20-year manufacturer warranty on the panels, and a 20-year system warranty that encompasses the solar inverter and workmanship.
For customers who are looking for the solar power plan with the most long-term savings, buying the system outright is probably the best option. Customers cover the cost of the system and solar panel installation upfront, but then they own the system and reap the long-term rewards.
Helpful Remote Solar Design Tool
Sungevity's proprietary Remote Solar Design tool allows customers to get a personalized quote quickly without having to crawl around on the roof.
After answering a few questions over the phone with a Sungevity rep, the Remote Solar Design tool can view the roof of the customer's home, track the amount of sunlight that hits their house, and give them an accurate picture of how their solar panels will look and function.
Remote Solar Design can also show customers how much they are going to save with each payment option the solar company offers.
Customized Solar Solutions
As a solar panel installer, Sungevity doesn't believe in cookie-cutter solar solutions. As a result, the company's professional advisors custom design every solar power system to meet the needs and budget of the customer.
Sungevity uses sleek black-on-black solar panels and low-impact mounting hardware, and each of its solar energy systems is designed to accommodate multiple storage options and other functionalities, such as EV chargers, so customers can add those features now or in the future.
Lengthy Warranties
Sungevity offers a number of different warranties to ensure that its customers and their solar energy systems are taken care of.
The solar company provides a 20-year equipment warranty, which covers the panels, inverter, and other equipment; a 25-year performance warranty, which guarantees a certain level of energy output; and a 20-year workmanship warranty, which covers the labor and installation.
Informative Mobile App
With the Sungevity mobile app, customers have information about their solar system at their fingertips. Whether customers have an Android or an iOS device, the Sungevity app allows them to track how much energy their solar panels are producing and how much power they are using from anywhere in the world.
In addition to giving customers the ability to monitor their solar systems, the Sungevity app lets users contact customer service and earn rewards by referring friends and family through the app.
Highly Rated Customer Service
The Sungevity reviews on our site, which have been submitted by real customers, shed some light on the company's business practices and praise the solar provider for its customer service. Consumers are saying that Sungevity's customer service team is professional, helpful, and quick to reply to questions and requests.
Sungevity also offers helpful options for clients who need to move before the contract terms have expired, including assigning the energy plan to the new homeowner; prepaying the remaining payments and assigning the non-financial obligations to the new homeowner; and purchasing the remaining time on the lease, terminating the lease, and asking the company to remove the system.
Considering switching to clean energy with Sungevity?
The Bad
- Lack of Site Information
- Limited Availability
Lack of Site Information
Sungevity has a lack of solar system information available on its website. While a basic explanation of each system component is provided, more technical specifications of the system are nowhere to be found.
Sungevity's FAQ section is sparse and does little to fully educate consumers on the value the company has to offer, and its website lacks a live chat option, which could provide quick and easy access to important company information.
Limited Availability
Sungevity is currently only available in California, New Jersey, Connecticut, Massachusetts, and Colorado. This limits the number of customers who have the opportunity to receive a solar installation from Sungevity.
The Bottom Line
Sungevity, which is one of the top installers in the solar industry, is a highly recommended option for consumers who are considering a rooftop solar system to look into. If you live in one the states it covers, Sungevity's multiple financing options, proprietary Remote Solar Design tool, insightful Sungevity app, and top-notch customer service are hard to beat.
User Reviews
Star Rating
1,985 Reviews
Review Breakdown
Sentiment Criteria
Kaylie Gantt
I had a really great experience with Kelton who is one of the consultants at Sungevity. He assisted me in my decision to not go solar and was straightforward about how it would not be a good idea for my current situation right now. If I decide to go solar later down the road, I will be sure to give him a call and follow through with him.
Reply from Sungevity
Oct 02, 2019
Hi Kaylie, We work to never pressure our customers and do our best to be educational. Glad that was your experience. Blake Hazelrigg Senior Manager
Michael
James H was very professional, curious, and always followed up to make sure we were clear and ready to answer any questions. He really knows his stuff and we felt confident that Sungevity would do an excellent job!
Reply from Sungevity
Oct 02, 2019
Hello Michael, We are glad to hear James provided you with excellent service. Thanks for the great review! Blake Hazelrigg Senior Manager
Sungevity's review score is 4.8% lower than the average review score of the top recommended Solar Company
GailG
Felicity W is a very good.she explained everything in detail and answered all my questions. Very patient. Had a very good experience.
Reply from Sungevity
Oct 01, 2019
Hi Gail, We are glad to hear that Felicity provided you with the service you deserve. This type of feedback is definitely pretty common with her. Thank you for the feedback, we will make sure Felicity gets a shout out. Blake Hazelrigg Senior Manager
Rose
The process of setting up the panels definitely had its hiccups. We signed up in December, got the panels installed in July and didn't get started until mid-August! However, we were kept updated with regard to every step. The workers were clean and friendly (they worked hard and fast too!) and the team was upbeat and actually answered me when I sent an email or had a question - and there were many! Now that our system is up and running, they haven't forgotten about me when I wondered how I would know if there was an issue - they answered me within hours! I would definitely recommend the whole team!
Reply from Sungevity
Oct 01, 2019
Hi Rose, We are sorry to hear you ran into hiccups along the way but we are very happy to hear that we were able to recover from them. We are confident as we move forward that you will continue to get quick responses and great care from our customer service team. Please do not hesitate to reach out to myself or anyone on the Sungevity team if any questions or concerns come up. Blake Hazelrigg Senior Manager
Lyndsey W.
From the moment I called in for an estimate everything has gone so smoothly. We have been working with Bill on our quote/financing for our home and the process has been seamless. After speaking with a few other companies it was an easy decision to move forward with Sungevity.
Reply from Sungevity
Oct 01, 2019
Hi Lyndsey, Thanks for the kind words. We are so glad that you chose us and Bill as your solar provider. Give us a ring if you ever have any questions. Blake Hazelrigg Senior Manager
Andrew
I was doing a lot of shopping to find what I felt was the best company to go with for my solar needs. I ended up going with Sungevity because of the great experience I had with Alex. He was very knowledgeable and was able to answer all my questions. It has been a great experience and I would recommend Alex to anyone looking for solar.
Reply from Sungevity
Oct 01, 2019
Hi Andrew, Thank you for the kind words about your time with Alex! Blake Hazelrigg Senior Manager
Enayat Moafi
The process of finding a good solar provider is not very easy. With Sungevity though, it was different. I did not have to visit with a sales person, as is the case with other companies, nor did I feel any pressure, as you may do from sales people. Sungevity does everything online, Crystal was very easy to work with, as she helped us to find the right option, with a reasonable price. I will definitely recommend her to any friend or family member.
Reply from Sungevity
Oct 01, 2019
Hi Enayat, I am glad you had a positive experience with Crystal. I will make sure she gets some recognition from your great feedback. Blake Hazelrigg Senior Manager
mj
I have been contacted by horizon solar after my first review, the incentive issue was solved. I been told sales person was no longer with the company (not surprised). Again, its all about sales person and project coordinator, get everything in writing and pay attention to plans and project progress. After all project is done, system is approved and working so far. Thank you.
Chuck
The Sales team was a great help! great communication!
Reply from Sungevity
Oct 01, 2019
Hey Chuck, Thank you for the 5 stars! Blake Hazelrigg Senior Manager
M. David Minnick
My sales agent and the person who evaluated my home for its ability to handle the solar panels have both been very communicative in the process and the most prudent approach. For example, the direction of our roof for maximum benefit from the sun would reduce our electricity bill by around 72%. To reach 100% would have required double the capital cost because the other panels would have been less efficient in producing electricity as compared to the cost of the additional panels. They were also helpful in pointing out that my interest in acquiring a storage battery to allow for stand alone electrical support should our utility shut off power for several days would not achieve my goal. The batteries available would not give more than one day's stored power because it could not be recharged without my being on the grid. If the grid was shut down, the power from the solar panels alone would not allow recharging of the battery each day from that days solar power.
Reply from Sungevity
Oct 01, 2019
Hello M. David, Thank you for the awesome review. It sure sounds like your agent got you a lot of the info you needed to help you make an informed decision. We are glad to hear that you had a 5 star experience and are excited you are looking into clean energy alternatives. Blake Hazelrigg Senior Manager
Misty W
Didn't install by promised date which cost us more in utility bills. They guaranteed to cover as a result. However, we are still waiting for reimbursement some 8 months later. I have been told it was getting mailed numerous times. They were all available for my business when they were trying to cut a deal, but now that they have my money I am being lied to and ignored. Says a lot about their customer service department. Doesn't appear to be any accountability within the company.
masis khodaverdian
very helpful reps. Ray followed up on regular basis to make sure I selected the right system and checked the contract for flows.
Reply from Sungevity
Oct 01, 2019
Hi Masis, Thank you for the great review about your experience with Ray! I will be sure to pass your feedback on so he and his manager are aware. We are glad to hear you found your reps to be very helpful. Thanks again for the 5 stars! Blake Hazelrigg Senior Manager
Juan Rodriguez
Rosanna C Was extremely helpful and attentive! Kept me informed regarding the status of my request even before i contacted her. She goes above and beyond the call of duty. More people should be like Rosanna. She, in my most honest opinion, has exemplary customer service skills.
Reply from Sungevity
Sep 25, 2019
Hey Juan, We are so glad to hear that Rosanna took such great care of you. She is definitely a leader on our customer service and works hard to provide this sort of service to our customers day in and day out. I will make sure she is aware of your feedback and gets some credit. Happy solar! Blake Hazelrigg Senior Manager
Sally Kuslis
Super fast response to my inquiry about feasibility of solar for my home. Pleasant conversation concerning my need for a ground mount unit. Truthful discussion concerning my power usage. No hard sell or nonsense. Thank you, Raymond.
Reply from Sungevity
Sep 20, 2019
Hello Sally, Glad to hear you enjoyed our positive consultation process. Thank you for looking into clean energy alternatives. Blake Hazelrigg Senior Manager
Stephen Hubbard
Very professional and prompt. He answered my question clearly and then did research to chase down some details.
Reply from Sungevity
Sep 20, 2019
Hello Stephen, Thank you! We are proud of our detailed, education focused consultation process. Glad you found it helpful! Blake Hazelrigg Senior Manager
Paul Wolfrom
In October of 2016 we paid around $30000 for a 32 panel solar system from Sungevity. We purchased outright. The next person to come to our house after the installer left had Solar Ponics written across the side of their work truck. Installation went well. The system continues to work well. Just under a year later we were notified by whatever was left of Sungevity that the company was protected by chapter 11 bankruptcy. There was no longer any warranty on our system. There was no one to call. No one would be monitoring our system but the power company to manage our production. Three buffoons, Danny K, Andrew B, and Alec G bear the burden of runnng what appeared to be a promising and successful company into the ground. So, when I saw that the Sungevity corporation has returned as a company with at least two of these three environmentalists turned entrepreneurs, I felt my obligation to warn others. Guarantees not honored are lies. Businesses that fail like this one did just two years ago are not to be trusted. Do not shake hands with these people. Their hands are hot pokers. You will get burned
Bob Bohannon
My experience both in getting solar put into my own home as well as the experience of those I have referred has been excellent.
Reply from Sungevity
Sep 20, 2019
Hey Bob, Thanks for the 5 star review. We are so glad you have told had an excellent experience and really appreciate you telling your friends and family about us. Happy solar! Blake Hazelrigg Senior Manager
Dan Wright
Excellent customer service from Rosanna C!
Reply from Sungevity
Sep 25, 2019
Hi Dan, Thanks for the 5 star review! I will make sure Rosanna gets a shout out. She works hard to help provider our customers with service after their systems become operable. Blake Hazelrigg Senior Manager
Francis Ahrens
spent alot of extra time explaining how this works
Reply from Sungevity
Sep 25, 2019
Hello Francis, Thanks for taking the time to leave us a review. We are glad you appreciated our no-pressure, education first approach. Blake Hazelrigg Senior Manager
Irene Vegar
Worked with Kelton S at Sungevity totally via the telephone and he was extremely helpful. I chose Sungevity as their ratings were grate and they stand behind their products. The entire team that I've met so far have been extremely helpful and considerate. Very happy to date.
Reply from Sungevity
Sep 25, 2019
Hello Irene, Thank you for the kind words. We always strive to be helpful and do right by our customers. We are glad you have enjoyed your experience with us. Blake Hazelrigg Senior Manager
James Fitzpatrick
Salesman Patrick succinctly broke down the process; quality materials and choose the best panels for the job, while I ultimately was not able to agree to the process because of upcoming commitments, Patrick was a gentlemen and a scholar 5 stars, Thank you.
Reply from Sungevity
Sep 25, 2019
Hello James, We are glad to hear that Patrick took good care of you. I will make sure that he and his manager are aware of your feedback. We hope you will keep us in mind for your future solar needs. Blake Hazelrigg Senior Manager
James
As install has not yet occurred, this rating is based on the patience and professionalism of Crystal in the contract process.
Reply from Sungevity
Sep 17, 2019
Hi James, We are so glad to hear that you had a great experience with Crystal! Thank you for choosing us as your solar provider. Do not hesitate to reach out to Crystal, myself or any of the Sungevity team if any questions come up! Blake Hazelrigg Senior Manager
William S
Jessie was a tremendous and well versed professional when he came to our home. Cared about us as individuals and was upfront about everything. We’re looking forward to our future savings! I would highly recommend Jessie and Sungevity to be your professionals if your looking to make the move to solar!
Reply from Sungevity
Sep 19, 2019
Hi William , Great to hear! Our number one goal is to answer your questions and educate you on the prospect of going solar. Thanks for the kind words! Blake Hazelrigg Senior Manager
Cayla Bell
Had a great experience with the start up of the solar! They were efficient and ahead oh schedule on everything! Our project coordinator Rosa T was fantastic and clearly communicated with me where we were at in the project the whole way through. She answered my questions and was knowledgeable on the entire process. As long as everything goes as is supposed to I'll be a very satisfied customer!
Reply from Sungevity
Sep 19, 2019
Hi Cayla, Thanks a lot! Our goal is to be informative and educational and help our customers know exactly where we are during the process. We are glad that was the experience you have had! Blake Hazelrigg Senior Manager
Yancey
So far so good, it has been a pleasure working with Crystal through the first stages of this process. She has answered all my questions and concerns and when she didn't know the answer she went and asked. As far as the rest of the process that is still TBD.
Reply from Sungevity
Sep 19, 2019
Hello Yancey, We are glad you appreciated Crystals low pressure, education first approach. Thanks for the review! Blake Hazelrigg Senior Manager
Linda
Great company to work with. Kept me informed every step of the way throughout the install process. Blake H was especially helpful and responsive to any questions/needs I had.
Reply from Sungevity
Sep 19, 2019
Hi Linda, I am so glad that we got in touch and that I was able to help you out. Just let me know if any new questions or concerns come up and I will get you an answer. Happy solar! Blake Hazelrigg Senior Manager
hayat mulk
since I bought property with installed Solar panels and it was hard or me to find out the contact ph. or email, but Mr. Blake response was tremendously courteous and prompt and answer my question immediately.
Reply from Sungevity
Sep 19, 2019
Hi Hayat, Thank you for leaving a review about your experience with me! Please don't hesitate to let me know if there is ever anything else I can do to help you out. Blake Hazelrigg Senior Manager
Aggie
I'm a Sungevity Solar customer since June of '19, and so far, everything is exactly as agreed upon. Zach has explained everything perfectly. All my questions and concerns were/are addressed in a timely manner. Once equipment was installed it took about 2 weeks to get it activated due to permits and inspections. Installer made inspections appointments/ sign offs very easy considering my busy schedule. The whole process (from contract to final sign off) took less than 3 months.
Reply from Sungevity
Sep 16, 2019
Hi Aggie, We are so glad that you left us this great review. Zac is a leader in our project management team and takes a lot of pride in his work. It is wonderful to hear that you had a great experience with him as well as our installation team. Thank you for your feedback! Blake Hazelrigg Senior Manager
Kenneth M DuBois
Great experience didn't lie about anything
Reply from Sungevity
Sep 16, 2019
Hey Kenneth, Thanks for the 5 star review! We know honesty is required to build a lasting customer base. Happy solar! Blake Hazelrigg Senior Manager
Matt Parsons
I was very impressed at how professional and kind all members of Sungevity were during the process. I never felt any pressure from Cameron; he explained the process in a detailed way, and we had our install right on time as he anticipated. I also was really happy with the team that did the install and how respectful they were and for cleaning up so well when they were leaving.
Reply from Sungevity
Sep 16, 2019
Hello Matt, Thank you for leaving us an awesome 5 star review. It sounds like Cameron was great up front at the time of sale and that our crew did a great job with the install. You made out day! Please don't hesitate to give us a call if any questions or concerns come up. Blake Hazelrigg Senior Manager
Dennis coderre
Over all in the end I’m ok with the quality and performance of the system vary nice. They need to work on the final overall look of the system . The small things can make a big difference. And finally be more upfront with the customer about how long the process will likely take. To no fault of Sunjevity but the electrical companies will stall the process every time.
Reply from Sungevity
Sep 16, 2019
Hello Dennis, Thank you for the feedback. We sure appreciate you taking time out of your day to provide us with this. We know that up front transparent communication is very important and we stress it with our team almost daily. Welcome to the Sungevity family! Blake Hazelrigg Senior Manager
Mitchell Lawson
From day one the install went okay with a few hiccups. But overall after the crew came out to fix the error everything else was going well. The company was on time with everything from SCE and Horizon completing the installation. Thank you very much for your professional, friendly, and honest experience with your company.
Reply from Sungevity
Sep 16, 2019
Hi Mitchell, Thank you for the reviews. We are sorry to hear that you had a few hiccups. There are a lot of moving parts with a solar installation and sometimes we run into unexpected roadblocks and we know how we react to these is very important. Even with the roadblocks, we are glad to hear that you had a 5 star experience. Please don't hesitate to give us a ring if you ever need any solar service. Blake Hazelrigg Senior Manager
fery govashiri
Joe D was Very professional ,accurate and pleasant .
Reply from Sungevity
Sep 16, 2019
Hey Fery, We are so glad that Joe D was professional, accurate and pleasant! Thank you for reaching out to us to learn more about clean energy. Blake Hazelrigg Senior Manager
howard leongmunchau38
I have an excellent time with Bill. who answard all my question with patient and knowledge.You can not have anyone better.
Reply from Sungevity
Sep 11, 2019
Hi Howard, It is wonderful to hear that Bill took great care of you. He is a very knowledgeable rep that cares a lot about the experience he provides his customers. Thanks for the feedback! Blake Hazelrigg Senior Manager
Lynn
I recently had an issue with my solar system and was unsure who to contact so I started with the consultant that sold the system to me Scott G and he in turn put me in touch with Blake (Scott has been a superstar in every way however I have sung his praises in another review). This review is for Blake whom I had never dealt with before this situation. I was checking my system recently and noticed I was not registering any production and was alarmed that there were no numbers. As mentioned I was unsure who to contact and when Blake became involved everything started to take a turn for the better. He immediately started to research the issue and in conjunction with Solar Edge diagnosed the issue and had it promptly corrected. I was not very happy the problem occurred but, I was incredibly pleased to have Blake in my corner working away to fix the problem. He also assured me I could contact him with any further questions or issues. This gave me a degree of comfort knowing that I had someone that was prompt and pleasant dealing with my little solar system. Kudos to Blake and a big thank you for his professionalism!!!!!!!!
Reply from Sungevity
Sep 11, 2019
Hi Lynn, I am so happy that Scott got you in touch with me and I was able to help you out! Please save me as your solar contact moving forward so in the event that anything comes up you have me to reach out to. I am glad I was able to take care of your issue but am sorry we had to run into it in the first place. I have a feeling you've got a long path ahead without any problems in your way. Happy solar! Blake Hazelrigg Senior Manager
Amelita Abaya
Cameron took time to explain the process to us.
Reply from Sungevity
Sep 16, 2019
Hi Amelita, Thank you for the 5 star review about your experience with Cameron! Blake Hazelrigg Senior Manager
CMSisler
Until my recent customer service experience my experience with Sungevity has been hit and miss. If my rating was based on the sales team and recent customer service experience with Rosanna C the rating would be higher. To this point, Rosanna has been great to work with. She has answered my calls, resolved my issues and has followed up with me when she committed to doing so. It has been much appreciated.
Reply from Sungevity
Sep 16, 2019
Hello CMSisler, Thank you for taking a moment to leave us a note about your experience with Rosanna. We are sad to hear you had a few bumps in the road but we are confident we can get this experience turned around for you as we move forward. If any additional questions or concerns come up, please don't hesitate to reach out directly to Rosanna or myself and we will be happy to help you out! Blake Hazelrigg Senior Manager
scott anderson
Shari is the best if I could give her a Ten I would always on top of it and keeping you informed from start to finish. Highly recommend and they beat everyone else and got the job done right and ahead of schedule don't go anywhere else and ask for Shari as your project coordinator.
Reply from Sungevity
Sep 16, 2019
Hey Scott, Glad to hear that Shari took great care of you and was even ahead of schedule! I will make sure that she is aware of your feedback. Thank you for choosing us as your solar provider! Blake Hazelrigg Senior Manager
Scott
So far, so good. We purchased a system and it was up and running in about 2 months. I felt like we got a good system that will generate a lot of power for a reasonable price. We are counting on the tax incentive to make the project a home run. Rosa T was our project manager and was very responsive - probably the fastest email replies of any contractor we have dealt with. Some minor hic-ups in the process but that is to be expected with any major project. I'm also very impressed with how "Clean" the install is. The conduit and control box are very nicely done and not unsightly at all. I was also impressed with our installation crew
Reply from Sungevity
Sep 16, 2019
Hello Scott, It's wonderful to hear that you got a great deal and that had a great experience as Rosa managed your project. In addition it sounds like our install team did a great job and took good care of your home in the process. I will pass your feedback along to ensure everyone involved gets a shout out! Happy solar Blake Hazelrigg Senior Manager
hal van horn
I haven't done business with sunjevity but I have been dealing with FeliciaI think that's how you pronounce her name not sure very kind very nice very pleasant
Reply from Sungevity
Sep 11, 2019
Hello Hal, We are glad to hear that Felicity took great care of you! I will make sure that she and her manager are aware of your feedback. We are so happy to hear that you are looking into clean energy. Blake Hazelrigg Senior Manager
Deana
I know why Sungevity is ranked #1, it’s their customer service. I’ve had the pleasure in speaking with Patrick G. He was extremely informative, professional, courteous and definitely not overbearing like most salesmen you may deal with in life. Solar is realistically not for everyone like some may lead you to believe it is. If you are interested or want to know more, definitely reach out to Sungevity and hopefully you will have the pleasure in speaking with Patrick. All your questions will be answered and information that you probably didn’t know about will inform you as well.
Reply from Sungevity
Sep 11, 2019
Hi Deana, Thank you for leaving this amazing review. We are glad to hear you were well informed and didn't receive pushy sales tactics. I will make sure Patrick gets a shout out for your feedback! Please keep us in mind for any future solar needs. Blake Hazelrigg Senior Manager
Patrice Garcia
I was having issues signing in to my portal and Blake H was so helpful. He answered my emails almost immediately and was able to help me get into the portal. Fast friendly and professional
Reply from Sungevity
Sep 11, 2019
Hello Patrice, I am so glad that we got in touch. Please reach out to me directly in the future if you ever have any questions or concerns and I will make sure you get the answers you need as soon as possible. Happy Solar! Blake Hazelrigg Senior Manager
Greg
Blake was quick and informative... very helpful
Reply from Sungevity
Sep 05, 2019
Hi Greg, Thanks for taking a moment to leave feedback about your experience with me! I am glad I was able to help you out. Please send me a message directly if you ever need any additional assistance. Thanks! Blake Hazelrigg Senior Manager
Genet Anaya
communication could have been better, installers were great, as was the person who met with the inspectors. All were friendly and helpful, as well as our first contact, Tom.
Reply from Sungevity
Sep 11, 2019
Hi Genet, Thank you for taking the time to leave us some feedback. It is great to hear that most things went well but we know that with construction (especially solar) there are many moving parts and it is very important to ensure our customer is aware of where we are in the process. I will touch base with our team to review your project and look for learning opportunities. Thanks for the great feedback! Blake Hazelrigg Senior Manager
ellen
I was investigating purchasing solar panels for my home. Patrick took the time with me to see if it would be appropriate for my home given the fact it is a big investment. In the end our home is too shady to see results, so we will not proceed.
Reply from Sungevity
Sep 11, 2019
Hello Ellen. We are glad to hear that you received truthful feedback and got all of your questions answered. Please keep us in mind in the future for your solar needs and don't forget about our industry leading referral program! Blake Hazelrigg Senior Manager
Blaise Meyers
I had a fault indicator light on my inverter. I called and left a message on the customer service line. Blake got in touch with me on the same day. Blake was patient and informative walking me through the reset procedure to get my solar panels back on line .
Reply from Sungevity
Sep 11, 2019
Hi Blaise, I am so glad I was able to connect with you. Please save my direct contact info and reach out to me directly if any questions or concerns ever come up again! Blake Hazelrigg Senior Manager
Danae
I have not had my solar panels installed yet but he process to get everything started has been seamless and enjoyable. My main contact, Alex, was very friendly and willing to answer any questions I had right away. Sungevity was able to provide multiple options for whether we wanted to buy or lease and help us decide what the best option was for our current situation. I would highly recommend this company to anyone I know.
Reply from Sungevity
Sep 11, 2019
Hello Danae, It sounds like you had a great experience with Alex and he was able to help you decide the best option for you. Thank you for the great review! Blake Hazelrigg Senior Manager
Chandra
Sales has understood and customized the system as per my requirements - being patient with my changing requirements over multiple calls until I fully satisfied..
Reply from Sungevity
Sep 11, 2019
Hi Chandra, Thank you for taking the time to leave us a review. It is great to hear that our sales staff was patient and not push and truly worked with you to get you just the product that your home needs. Blake Hazelrigg Senior Manager
Jamil
I dealt with Sherril T who was awesome and very helpful. I would definitely ask for her for any future issues. Thank you Sherril.
Reply from Sungevity
Sep 05, 2019
Hi Jamil, It is wonderful to hear about the great experience Sherril provided you! I will pass your feedback along to ensure that she gets some recognition for the service she provided you. Blake Hazelrigg Senior Manager
Wendy
I worked with James H on my project, and mine being having an existing solar panels already make it more complicated . James answers all my questions and is able to move my project forward.
Reply from Sungevity
Sep 05, 2019
Hi There Wendy, We are glad to hear James took good care of you, It is great to hear that you have an existing system and are wanting more clean energy produced for your household. Thank you for reaching out to us! Blake Hazelrigg Senior Manager