Sungevity
check_circle Verified**In 2017, Solar Spectrum and Horizon Solar merged under the Sungevity family. In April 2018, both companies officially rebranded as Sungevity. Read more about the merger and rebrand.**
With so many solar energy companies out there, it can be difficult to know which one provides the most value for you as a consumer. That's why we've done the hard research—so you don't have to.
We've weighed the pros and the cons and found Sungevity to be one of the top solar installers in the industry. Read on to discover The Good, The Bad, and The Bottom Line about Sungevity, as well as view Sungevity reviews from real customers.
The Good
- Several Financing Options
- Helpful Remote Solar Design Tool
- Customized Solar Solutions
- Lengthy Warranties
- Informative Mobile App
- Highly Rated Customer Service
Several Financing Options
Sungevity offers several solar financing options, which means that taking advantage of renewable energy and obtaining a home solar system through Sungevity is possible for customers of all budgets.
With Sungevity's solar lease, loan, and PPA payment options, customers can go solar for zero to little down. Each of these options comes with 24/7 system monitoring, a 20-year manufacturer warranty on the panels, and a 20-year system warranty that encompasses the inverter and workmanship.
For customers who are looking for the solar power plan with the most long-term savings, buying the system outright is probably the best option. Customers cover the cost of the system and solar panel installation upfront, but then they own the system and reap the long-term rewards.
Helpful Remote Solar Design Tool
Sungevity's proprietary Remote Solar Design tool allows customers to get a personalized quote quickly without having to crawl around on the roof.
After answering a few questions over the phone with a Sungevity rep, the Remote Solar Design tool can view the roof of the customer's home, track the amount of sunlight that hits their house, and give them an accurate picture of how their solar panels will look and function.
Remote Solar Design can also show customers how much they are going to save with each payment option the solar company offers.
Customized Solar Solutions
Unlike some other solar installers, Sungevity doesn't believe in cookie-cutter solar solutions. As a result, the company's professional advisors custom design every solar power system to meet the needs and budget of the customer.
Sungevity uses sleek black-on-black solar panels and low-impact mounting hardware, and each of its solar energy systems is designed to accommodate multiple storage options and other functionalities, such as EV chargers, so customers can add those features now or in the future.
Lengthy Warranties
Sungevity offers a number of different warranties to ensure that its customers and their solar energy systems are taken care of.
The solar company provides a 20-year equipment warranty, which covers the panels, inverter, and other equipment; a 25-year performance warranty, which guarantees a certain level of energy output; and a 20-year workmanship warranty, which covers the labor and installation.
Informative Mobile App
With the Sungevity mobile app, customers have information about their solar system at their fingertips. Whether customers have an Android or an iOS device, the Sungevity app allows them to track how much energy their solar panels are producing and how much power they are using from anywhere in the world.
In addition to giving customers the ability to monitor their solar systems, the Sungevity app lets users contact customer service and earn rewards by referring friends and family through the app.
Highly Rated Customer Service
The Sungevity reviews on our site, which have been submitted by real customers, shed some light on the company's business practices and praise the solar provider for its customer service. Consumers are saying that Sungevity's customer service team is professional, helpful, and quick to reply to questions and requests.
Sungevity also offers helpful options for clients who need to move before the contract terms have expired, including assigning the energy plan to the new homeowner; prepaying the remaining payments and assigning the non-financial obligations to the new homeowner; and purchasing the remaining time on the lease, terminating the lease, and asking the company to remove the system.
Considering switching to clean energy with Sungevity? Visit site.
The Bad
- Lack of Site Information
- Limited Availability
Lack of Site Information
Sungevity has a lack of solar system information available on its website. While a basic explanation of each system component is provided, more technical specifications of the system are nowhere to be found.
Sungevity's FAQ section is sparse and does little to fully educate consumers on the value the company has to offer, and its website lacks a live chat option, which could provide quick and easy access to important company information.
Limited Availability
Sungevity is currently only available in the following eight states: California, Colorado, Connecticut, Washington DC, Massachusetts, Maryland, New Jersey, New York, and Rhode Island. This limits the number of customers who have the opportunity to receive a solar installation from Sungevity.
The Bottom Line
Sungevity, which is one of the top installers in the solar industry, is a highly recommended option for consumers who are considering a rooftop solar system to look into. If you live in one of the states where the company services, its multiple financing options, proprietary Remote Solar Design tool, insightful Sungevity app, and top notch customer service are hard to beat.
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Message from
Sungevity
User Reviews
Star Rating
1,872 Reviews
Review Breakdown
Sentiment Criteria
Verified Customer
Ginny J
Simple, everything has gone great so far!
Reply from Sungevity
Oct 21, 2019
Hey Ginny, We are glad to hear everything is going so well. Thanks for choosing us as your solar provider! Blake Hazelrigg Senior Manager [email protected]
Verified Customer
Timothy Kunz
They engineered an excellent solar system, but fell down in communication with me and the installer.
Reply from Sungevity
Oct 25, 2019
Hi Timothy, Thanks for the review! We are sorry to hear there were misses with communication. Please know we will review with the team to ensure this is addressed as we move forward. Blake Hazelrigg Senior Manager [email protected]
Tony
The products are superior. However the customer service is extremely poor to say the least. The first rainy season the roof developed leaks around the vicinity of the panels. A tech was sent out and it appeared to help. A year later the roof leaked in the same two locations. The tech this time made the determination that it was non solar related . The contact Blake H sent me an email and stated since it was non solar related, that they had no responsibility in the matter. Besides paying to have a roofer fix the roof I would have to pay to have the panels removed and reinstalled myself. Every time I called to speak with someone I was immediately sent to voice mail. The roofing contractor did state that the only way to find the source of a leak is to remove the tiles themselves something the tech sent out never did. So yes I may be saving but at whose expense. Very poor customer service.
Reply from Sungevity
Oct 23, 2019
Hi Tony, We are very sorry to hear about your roof leak. We took this very seriously and quickly sent a crew out to to your home to review the leak to see if it was solar related. The roofer we sent to your home determined that the leak was not related to the solar install. We are happy to help you orchestrate the removal and reinstall of your solar system if need be for a reroof. Please don't hesitate to reach out to myself or our team for further assistance. Again, we are very sorry you are having to deal with this as we know that no one ever enjoys roof repair and we are happy to help in anyway that we can. Blake Hazelrigg Senior Manager [email protected]
Stephen Herman
I am so far pleased, but we do not yet have the permit and need to get the solar panels installed. Still a way to go.
Reply from Sungevity
Oct 21, 2019
Hello Stephen, Thank you for the review! I have touched base with the team that is managing you project to ensure we are doing all we can to get your permit as quickly as possible. It won't be long until you're producing green clean energy! Blake Hazelrigg Senior Manager [email protected]
Louis de Merode
I interacted abundantly with Sungevity for weeks as I wanted to add solar panels to my house. My interlocutor was Cameron L from Sales. In the end, Historic Georgetown regulations here in DC limited possibilities and the project did not materialize. But at the end I felt extremely grateful for Cameron's patience and willingness to help me learn, his friendliness, competence and the clear sense he was working in my best interest with rigor and impartiality. I would highly recommend Cameron and Sungevity to any of my friends or neighbors.
Reply from Sungevity
Oct 21, 2019
Hi Louis, Thanks for the review. It sounds like Cameron was able to help get all of your questions answered and provide a great experience even though we weren't able to power your home with clean energy. We hope you will keep us in mind in the future in the event another opportunity arises. Thanks for your consideration! Blake Hazelrigg Senior Manager [email protected]
H Aharon
It was quick interaction and very clear.
Reply from Sungevity
Oct 21, 2019
Hello Aharon, Thanks for the 5 star review! Blake Hazelrigg Senior Manager [email protected]
Patrick Thomas
Erik S, made an excellent presentation and representation of Sungevity. He is very industry knowledgeable all the while being customer centric. Erik is very informative and covers all of the sales engineering matters extremely well. He exudes confidence and professionalism, as well as loyality and honesty to his prospective customers. Erik is a pleasure to work with and I'm sure he is considered a valuable asset to Sungevity.
Reply from Sungevity
Oct 21, 2019
Hi Patrick, We couldn't agree more! Erik works hard on every call to provide our customers with a great experience. Thanks for taking a moment to share feedback about your experience. Blake Hazelrigg Senior Manager [email protected]
david nakahara
My sales rep Eric S was excellent He was straight forward, considerate and very detailed. I felt he really wanted my business but was not pushy. He earned my trust so I went with Sungevity.
Reply from Sungevity
Oct 21, 2019
Hi David, We are so glad you chose us as your solar provider. It is always our goal to provide an education first approach. Please don't hesitate to reach out to Eric, myself or any of the Sungevity team if any questions or concerns come up. Blake Hazelrigg Senior Manager [email protected]
Chak
Scott at Sungevity helped me tremendously throughout my solar journey. He was professional, friendly, and most importantly extremely informative. I received expert advice about all my solar related questions.
Reply from Sungevity
Oct 21, 2019
Hi Chak, Scott has been in the industry for a long time and really knows his stuff! Thanks for giving him some kudos. I will make sure he and his manager are aware of your feedback. Blake Hazelrigg Senior Manager [email protected]
Greg Ayon
I’d like to thank Janette J for her outstanding customer service during the Solar and Roof installation. She kept me In the loop the whole way and answered all my questions.
Reply from Sungevity
Oct 21, 2019
Hi Greg, Glad to hear Janette took great care of you! I will make sure she gets some recognition. Blake Hazelrigg Senior Manager [email protected]
Janelle Sanchez
After previously signing on with another solar company, I was left feeling very uneasy about the agreement. The other sales rep insisted we need additional panels and avoided quoting on the amount we were asking for. Taking advantage of the 7 day right to cancel, I was fortunate enough to come across Sungevity, and our new hero, Bill! He not only gave us a quote for what we were asking for but debunked some false information the other rep gave regarding solar. At the end of it all, we saved $43,000!!!! Couldn't have felt more at ease. We are so appreciative for Bill's attentiveness and professionalism.
Reply from Sungevity
Oct 16, 2019
Hello Janelle, Thank you for the awesome review! We are so glad you found your "solar hero Bill!" It sounds like he was able to get you a system sized to your families needs. Please do not hesitate to reach out to Bill, myself or any of the Sungevity family if any questions or concerns come up. Blake Hazelrigg Senior Manager [email protected]
jaleel
It was such a pleasure dealing with this company. kept me updated the entire way through. Rosa T from Horizon Solar Power was great!
Reply from Sungevity
Oct 16, 2019
Hello Jaleel, Thank you for the wonderful 5 star review! I will be sure to pass this along to Rosa's manager to ensure she gets some kudos. We are glad to hear you received great communication and had a positive experience. Blake Hazelrigg Senior Manager [email protected]
Daniel
Bill was very helpful helping me understand how Solar can help me and my family. He helped me find the best solution for my family and had my best interest in mind.
Reply from Sungevity
Oct 16, 2019
Hi Daniel, We love hearing this! Education is our top focus for a reason. Glad to hear you had a wonderful experience. Blake Hazelrigg Senior Manager [email protected]
William M
Great customer service. Thanks! Keep in touch for solar options.
Reply from Sungevity
Oct 16, 2019
Thank you, William. Glad to hear you have had a great experience with our customer service team. Blake Hazelrigg Senior Manager [email protected]
Kelly J James
I found your Company on the Web. I then completed the necessary information. I then got in touch with Scott G. He asked me for some info by phone and within about 3 hours he provided me with a great deal of information on panels, warranties, costs, financing, etc. He was very positive and eager to help me.
Reply from Sungevity
Oct 09, 2019
Hi Kelly, Thanks for the 5 star review! I will pass this on to make sure Scott gets some recognition. We are so happy you reached out to us. Blake Hazelrigg Senior Manager [email protected]
Fred Penza
Crystal was very helpful in explaining the program with all its options and ramifications. After my discussions with her, I felt that I understood the whole process and program more fully. She also laughed at my jokes which made the interaction even better!
Reply from Sungevity
Oct 09, 2019
Hey Fred, Sounds like you and Crystal had a great interaction! We are so glad you reached out and had a great experience. Blake Hazelrigg Senior Manager [email protected]
Vito Salvatore
Kelton S was the rep that walked me through the details of a solar system. After talking with several competitirs, Kelton expalined in detail the answers to all my questions and mafde the whole process very appealing. I look forward to my solar system and compared to fearing the unknown.
Reply from Sungevity
Oct 09, 2019
Hi Vito, Glad to hear things have been smooth sailing so far and that Kelton has helped get you all of the info you need. If you ever have any questions please don't hesitate to give Kelton, myself or any of the Sungevity team a call and we will be glad to help you out. Happy solar! Blake Hazelrigg Senior Manager [email protected]
Verified Customer
Mohammed Jiwa
We saved money on electricity - good value and excellent service
Reply from Sungevity
Oct 07, 2019
Hi Mohammed, Thank you for leaving a great review! We are so glad to hear you are saving money on your electric bill. Please just give us a ring if any questions or concerns come up. Blake Hazelrigg Senior Manager [email protected]
Verified Customer
Gerald Kraft
They have done everything they promised to do.
Kim
Ana was thourough with answers to my questions.
Reply from Sungevity
Oct 09, 2019
Thank you so much for your review, Kim! We are glad to hear Ana was so helpful during your consultation. Blake Hazelrigg Senior Manager [email protected]
Martin Cohen
They have been informative and helpful so far (just signed contract). Provided lots of information about solar energy and their process.
Reply from Sungevity
Oct 09, 2019
Hi Martin, Thank you! We really appreciate the feedback. Let us know if you ever need anything! Blake Hazelrigg Senior Manager [email protected]
Patrick
Sungevity Was an Awesome Company to Go through the Journey of Solar with We Highly recommend Sungevity and you will be Satisfied. James our Representative was Awesome and took us step by step to answer all of our Questions. Thank you Sungevity.
Reply from Sungevity
Oct 09, 2019
Hi Patrick, Glad to hear James took good care of you! Thank you for the 5 star review. Blake Hazelrigg Senior Manager [email protected]
michel hales
Blake was amazing at explaining everything I needed to know to go solar. I am very happy with the company and my future plans to work with them.
Reply from Sungevity
Oct 07, 2019
Great to hear, thanks Michel! Blake Hazelrigg Senior Manager [email protected]
Guy Pickering
James was very responsive and tailored the solar offering based on my requests. He returned my emails quickly and provided the information I needed to make a decision. No hard sell and I am moving forward with a system that meets my needs.
Reply from Sungevity
Oct 07, 2019
Hi Guy, This is great to hear! We work to never pressure our customers and do our best to be educational. Glad that was your experience! Blake Hazelrigg Senior Manager [email protected]
Mark K
Kelton S made this process very easy; we would like to thank him. We have been trying to go solar for 10 to 15 years. Companies have stolen money from us, or changed agreed on terms, just before signing, which turned into a nightmare. We are looking forward to a successful collaboration from here on out.
Reply from Sungevity
Oct 07, 2019
Hi Mark, It's great to hear about the positive experience you had with Kelton. Don't hesitate to reach out to Kelton, myself or any of the Sungevity team if you ever need assistance. Blake Hazelrigg Senior Manager [email protected]
Luke Leung
Very happy with the service provided by Rosanna C and she is the best!
Reply from Sungevity
Oct 07, 2019
Hi Luke, Thanks for leaving a great review about your experience with Rosanna. She is on our customer service team and works hard to provide our customers with support after their system is turned on. I will pass your review on and ensure she gets a shout out! Blake Hazelrigg Senior Manager [email protected]
Vic
Alex A was clear and very detailed with his presentation and what to expect during each step of the process, from set up to going live.
Reply from Sungevity
Oct 02, 2019
Hi Vic, Thanks for the great review. Happy solar! Blake Hazelrigg Senior Manager [email protected]
Jaimie
Kelton was the sales consultant that informed me about Sungevity’s benefits and really helped me make a mindful decision when it came to solar. He ran through the numbers and said that right now would not be the best time for me to go solar for my own financial situation. I look to in the future and will be contacting Sungevity to hopefully pursue solar with Kelton.
Reply from Sungevity
Oct 02, 2019
Hi Jaimie, Thank you for the great review about your experience with Kelton! Please don't hesitate to reach out to him, myself or any of the Sungevity team if you ever have any more questions. Blake Hazelrigg Senior Manager [email protected]
Nayeli
Bill was very knowledgeable with solar and breaking it down to how we could understand everything.
Reply from Sungevity
Oct 02, 2019
Great to hear Nayeli! Let us know how we can help you as you consider your decision. Blake Hazelrigg Senior Manager [email protected]
Eric Mizer
Great experience, seamless from start to finish. Highly recommend
Reply from Sungevity
Oct 02, 2019
Thanks Eric! Glad you had a positive experience with us. Blake Hazelrigg Senior Manager [email protected]
Paul
Bill P. was great he walked me through the process and helped me find a way to make solar panels work within my budget. The installation process went great and the system is up and running and my last electric bill was $6 .
Reply from Sungevity
Oct 02, 2019
Hi Paul, Glad to hear things have gone so well and it sounds like you are experiencing some savings too. Wonderful! Blake Hazelrigg Senior Manager [email protected]
Verified Customer
Linda
My system is working fantastcally and they did get back to me in a timely manner one and address my concerns. I would like to be kept up to date as improvements are made for equipment, along with pricing
Reply from Sungevity
Oct 01, 2019
Hello Linda, Thank you for leaving us with a wonderful review. We are so glad things are going well and are happy to have you in the Sungevity family. Please let us know if you ever have any questions or need any solar service. Blake Hazelrigg Senior Manager [email protected]
Verified Customer
Robin
Sungevity had good reviews and experience in the industry. I appreciate the prompt response and cordial, helpful employees. I would suggest maybe a little bit more explanation on how the bills work with my for electric provider.
Reply from Sungevity
Oct 01, 2019
Hi Robin, Prompt cordial responses are goal for our entire staff. If you continue to have questions about your billing please don't hesitate to reach out to myself or any of the Sungevity team. We will be happy to help get your questions answered. Thank you for the review. Blake Hazelrigg Senior Manager [email protected]
Verified Customer
Stewart
I like the sales rep and I like the pricing options. Installation went fine, except they broke one of the tiles on my roof and I had to call to get somebody back out and repair it. I thought they did a good job of putting the panels up there and and they were pretty clean.
Reply from Sungevity
Oct 01, 2019
Hi Stewart, I am sorry to hear a tile broke but am glad to hear it was repaired. I know from walking on roofs, it can be near impossible at times to avoid this and it is very important to get them fixed when they break. It sounds like everything else went very well too. Thank your for sharing your experience! Blake Hazelrigg Senior Manager [email protected]
Verified Customer
Robert
There were a few glitches with installation - the guy who did the layout didn't take into account the vents, and the people who installed it had to change to plans. But the installation crew did a great job, I'm very satisfied with it.
Reply from Sungevity
Oct 01, 2019
Hi Robert, Sorry to hear we ran into an issue with your vents but glad to hear we were able to find a good work around. Please don't hesitate to give us a ring if you ever need any solar service. Thanks for the review! Blake Hazelrigg Senior Manager [email protected]
Elizabeth Nilsen-Baumwoll
Very helpful customer service, Bill was extremely patient with all my questions. I used the old Sungevity for my previous home and I am happy with my experience this time as well.
Reply from Sungevity
Sep 30, 2019
Hello Elizabeth, Thank you for the awesome 5 star review. We are so glad to hear that you have gone solar with us not just one time but two and they have both been smooth sailing. If any questions come up, please do not hesitate to reach out to Bill, myself or any of the Sungevity family. Happy solar! Blake Hazelrigg Senior Manager [email protected]
Robert Metzger
Rosa did a great job. She was very helpful in every aspect
Reply from Sungevity
Sep 27, 2019
Hi Robert, Thank you for taking the time to leave Rosa a review. We are glad to hear she took such great care of you and I will make sure she gets some recognition for it! Happy solar. Blake Hazelrigg Senior Manager [email protected]
Kaylie Gantt
I had a really great experience with Kelton who is one of the consultants at Sungevity. He assisted me in my decision to not go solar and was straightforward about how it would not be a good idea for my current situation right now. If I decide to go solar later down the road, I will be sure to give him a call and follow through with him.
Reply from Sungevity
Oct 02, 2019
Hi Kaylie, We work to never pressure our customers and do our best to be educational. Glad that was your experience. Blake Hazelrigg Senior Manager [email protected]
Michael
James H was very professional, curious, and always followed up to make sure we were clear and ready to answer any questions. He really knows his stuff and we felt confident that Sungevity would do an excellent job!
Reply from Sungevity
Oct 02, 2019
Hello Michael, We are glad to hear James provided you with excellent service. Thanks for the great review! Blake Hazelrigg Senior Manager [email protected]
GailG
Felicity W is a very good.she explained everything in detail and answered all my questions. Very patient. Had a very good experience.
Reply from Sungevity
Oct 01, 2019
Hi Gail, We are glad to hear that Felicity provided you with the service you deserve. This type of feedback is definitely pretty common with her. Thank you for the feedback, we will make sure Felicity gets a shout out. Blake Hazelrigg Senior Manager [email protected]
Rose
The process of setting up the panels definitely had its hiccups. We signed up in December, got the panels installed in July and didn't get started until mid-August! However, we were kept updated with regard to every step. The workers were clean and friendly (they worked hard and fast too!) and the team was upbeat and actually answered me when I sent an email or had a question - and there were many! Now that our system is up and running, they haven't forgotten about me when I wondered how I would know if there was an issue - they answered me within hours! I would definitely recommend the whole team!
Reply from Sungevity
Oct 01, 2019
Hi Rose, We are sorry to hear you ran into hiccups along the way but we are very happy to hear that we were able to recover from them. We are confident as we move forward that you will continue to get quick responses and great care from our customer service team. Please do not hesitate to reach out to myself or anyone on the Sungevity team if any questions or concerns come up. Blake Hazelrigg Senior Manager [email protected]
Lyndsey W.
From the moment I called in for an estimate everything has gone so smoothly. We have been working with Bill on our quote/financing for our home and the process has been seamless. After speaking with a few other companies it was an easy decision to move forward with Sungevity.
Reply from Sungevity
Oct 01, 2019
Hi Lyndsey, Thanks for the kind words. We are so glad that you chose us and Bill as your solar provider. Give us a ring if you ever have any questions. Blake Hazelrigg Senior Manager [email protected]
Andrew
I was doing a lot of shopping to find what I felt was the best company to go with for my solar needs. I ended up going with Sungevity because of the great experience I had with Alex. He was very knowledgeable and was able to answer all my questions. It has been a great experience and I would recommend Alex to anyone looking for solar.
Reply from Sungevity
Oct 01, 2019
Hi Andrew, Thank you for the kind words about your time with Alex! Blake Hazelrigg Senior Manager [email protected]
Enayat Moafi
The process of finding a good solar provider is not very easy. With Sungevity though, it was different. I did not have to visit with a sales person, as is the case with other companies, nor did I feel any pressure, as you may do from sales people. Sungevity does everything online, Crystal was very easy to work with, as she helped us to find the right option, with a reasonable price. I will definitely recommend her to any friend or family member.
Reply from Sungevity
Oct 01, 2019
Hi Enayat, I am glad you had a positive experience with Crystal. I will make sure she gets some recognition from your great feedback. Blake Hazelrigg Senior Manager [email protected]
mj
I have been contacted by horizon solar after my first review, the incentive issue was solved. I been told sales person was no longer with the company (not surprised). Again, its all about sales person and project coordinator, get everything in writing and pay attention to plans and project progress. After all project is done, system is approved and working so far. Thank you.
M. David Minnick
My sales agent and the person who evaluated my home for its ability to handle the solar panels have both been very communicative in the process and the most prudent approach. For example, the direction of our roof for maximum benefit from the sun would reduce our electricity bill by around 72%. To reach 100% would have required double the capital cost because the other panels would have been less efficient in producing electricity as compared to the cost of the additional panels. They were also helpful in pointing out that my interest in acquiring a storage battery to allow for stand alone electrical support should our utility shut off power for several days would not achieve my goal. The batteries available would not give more than one day's stored power because it could not be recharged without my being on the grid. If the grid was shut down, the power from the solar panels alone would not allow recharging of the battery each day from that days solar power.
Reply from Sungevity
Oct 01, 2019
Hello M. David, Thank you for the awesome review. It sure sounds like your agent got you a lot of the info you needed to help you make an informed decision. We are glad to hear that you had a 5 star experience and are excited you are looking into clean energy alternatives. Blake Hazelrigg Senior Manager [email protected]
Chuck
The Sales team was a great help! great communication!
Reply from Sungevity
Oct 01, 2019
Hey Chuck, Thank you for the 5 stars! Blake Hazelrigg Senior Manager [email protected]
Misty W
Didn't install by promised date which cost us more in utility bills. They guaranteed to cover as a result. However, we are still waiting for reimbursement some 8 months later. I have been told it was getting mailed numerous times. They were all available for my business when they were trying to cut a deal, but now that they have my money I am being lied to and ignored. Says a lot about their customer service department. Doesn't appear to be any accountability within the company.
masis khodaverdian
very helpful reps. Ray followed up on regular basis to make sure I selected the right system and checked the contract for flows.
Reply from Sungevity
Oct 01, 2019
Hi Masis, Thank you for the great review about your experience with Ray! I will be sure to pass your feedback on so he and his manager are aware. We are glad to hear you found your reps to be very helpful. Thanks again for the 5 stars! Blake Hazelrigg Senior Manager [email protected]
Juan Rodriguez
Rosanna C Was extremely helpful and attentive! Kept me informed regarding the status of my request even before i contacted her. She goes above and beyond the call of duty. More people should be like Rosanna. She, in my most honest opinion, has exemplary customer service skills.
Reply from Sungevity
Sep 25, 2019
Hey Juan, We are so glad to hear that Rosanna took such great care of you. She is definitely a leader on our customer service and works hard to provide this sort of service to our customers day in and day out. I will make sure she is aware of your feedback and gets some credit. Happy solar! Blake Hazelrigg Senior Manager [email protected]