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Sungevity

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7.6

Overall Score

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Roberto Hernandez Los Angeles, CA

Great friendly service. Norma ****** was on top of everything

7 years ago

star star star star star

Keith Noland San Diego, CA

very good. haven't been billed yet. is it too early for this review?

7 years ago

star star star star star

Joanne Jaeger Hensas Foxboro, Massachusetts

Awesome! Professional. Great savings and looks great! Thanks Sungevity.

7 years ago

star star star star star

John Griffin Boston, MA

From start to finish, we have been very pleased with Sungevity.

7 years ago

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c.simpson Patchogue, NY

The best...customer support, install techs, project engineers, true to their word.

8 years ago

star star star star star

John Magnotta Hopewell Junction, NY

going on my first year with Sungevity best thing i ever did

8 years ago

star star star star star

Margaret Bcaa Barstow, CA

We have had the best customer service from Sungevity.. highly recommend....

8 years ago

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Silvana Radulescy San Bernardino, CA

Poor customer service. Very sketchy company

3 years ago

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Reply from Sungevity

Hello Silvanna,
I am very sorry to hear you had a less than stellar experience. I would love to learn more about what went wrong and see if we can learn from our mistakes and help make things right for you. Please send me an email at my address listed below and I will do what I can to help out with your project.

Blake Hazelrigg
Senior Manager
[email protected]

Aug. 19th, 2020

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Nanette Sommers Sun City, AZ

Haven''t received a quote after meeting with rep last Thursday.

4 years ago

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Christopher Sobkowiak Ramona, CA

Was promised 1,000 incentive in 8 weeks took over 17 weeks

4 years ago

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Reply from Sungevity

Hi Christopher,
I am sorry to hear that you faced a delay in receiving your incentive payment. I would love to look into this for you and see what I can do to help your experience. I attempted to look you up in our computer system and had trouble tracking you down. Will you please send me a direct message with the property address where you have one of our solar systems installed? That will help me track your project down. Thanks in advance and just let me know if there is anything else I can help do to improve your solar experience.

Blake Hazelrigg
Senior Manager

May. 10th, 2019

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ducksonthewall

Terrible customer service, does not follow through with appointments either

4 years ago

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Reply from Sungevity

Hi ducksonthewall,

I am very sorry to hear you have had a poor experience and would love to chat with you to learn more and see what we can do to help turn things around. If you would please touch base with me using my contact information below, I would love to help you in any way that I can. I look forward to turning your experience around!

Blake Hazelrigg
Senior Manager

Apr. 30th, 2019

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Trry Akins

They are only about profit and has very,very,very bad customer relations.

5 years ago

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Reply from Sungevity

Hi Trry,

I am very sorry to hear that you had a poor experience. I would be happy to further discussion your experience so we can learn from it as we move forward. Also, if there is anything that can be done for us to help turn things around for you, please don't hesitate to reach out to me directly. We are glad to hear you are considering powering your home with sunshine and are sad to hear you had a bad experience.

Blake Hazelrigg
Senior Manager

Mar. 21st, 2019

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Mike Lake Isabella, CA

i have not liked anything about their false and POOR work and LIES

5 years ago

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Metre Wishom Murrieta, CA

They are very unethical, they forged my signature and changed the price

5 years ago

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Robert baker Chino, CA

Nothing go out of business will cheat you every chance they get

5 years ago

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Robert

Dishonest sales tactics and poor responsiveness in upper leadership.

5 years ago

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Reply from Sungevity

Hi Robert,

I am very sorry to hear you had a poor experience. If you would like to discuss this in further detail I would be happy to setup a time to talk with you. We always do our best to learn from this type of situation so we can do better in the future. Please reach out to me using my contact information listed below.

Blake Hazelrigg
Senior Manager
925.241.1531

Jun. 15th, 2018

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Robert Leonard Baton Rouge, LA

They lied to us and it took 3 weeks get get the system up and on line.

6 years ago

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Kathy Macias San Jacinto, CA

Salespeople gave false information before we got the solar panels

6 years ago

star star star star star

Diamon Sena Wildomar, CA

Sheryl was a real pleasure......would recommend to anyone

3 years ago Edited September 14, 2021

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Reply from Sungevity

Thank you for providing feedback on your solar project and working with your Project Manager Sherril. I will be sure to share this info with her.

Michelle Steffani
Sr. Mgr or Customer Experience
[email protected]

Sep. 28th, 2020

star star star star star

Luc gutierrez Stockton, CA

They always keep me updated on what is going on

3 years ago

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Reply from Sungevity

Hello Luc,
Thank you for the great 5 star review. We know how important it is to update our customers about their solar journey so they have a clear understanding as to when and how things will take place. If any questions or concerns come up moving forward, please do not hesitate to reach out to myself or any of the Sungevity team. Thanks again!

Blake Hazelrigg
Senior Manager
[email protected]

Jun. 22nd, 2020

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Chris Redlands, CA

Terrible customer service. They never answer the phone return an email or phone call. Blake H Is a complete liar. The list goes on and on.

3 years ago

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Reply from Sungevity

Hello Chris,
I am sorry to hear you have had a poor experience. I would love to hear more from you and see what I can do to help. Please do not hesitate to reach out to me directly using my contact info listed below.

Blake Hazelrigg
Senior Manager
[email protected]

Jun. 15th, 2020

star star star star star

Katy Jeri North Brunswick, NJ

Great Customer Service with Bill P.

4 years ago

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Reply from Sungevity

Hello Katy,
Thanks for leaving Bill a 5 star review! We are so glad you contacted us to learn more about our solar offerings.

Blake Hazelrigg
Senior Manager

Mar. 17th, 2020

star star star star star

Darnel Gonzales Bakersfield, CA

Erik S is very professional and efficient

4 years ago

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Reply from Sungevity

Hi Darnel,
Thanks for giving Erik a shout!

Blake Hazelrigg
Senior Manager

Mar. 11th, 2020

star star star star star

Boris San Francisco, CA

Very nice and good company. Very professional installation.

4 years ago

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Reply from Sungevity

Hi Boris,
Glad to hear you had a 5 star experience!

Blake Hazelrigg
Senior Manager

Mar. 11th, 2020

star star star star star

Cindy Bonior Campbell, CA

Great communication and follow through.

4 years ago

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Reply from Sungevity

Hi Cindy,
Thanks for the review!

Blake Hazelrigg
Senior Manager

Mar. 11th, 2020

star star star star star

Pamela E Sakakeeny Wilbraham, MA

The sales representative to whom we spoke was the best!

4 years ago

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Reply from Sungevity

Hi Pamela,
Thank you for the great review!

Blake Hazelrigg
Senior Manager

Mar. 3rd, 2020

star star star star star

Scott Logan Irvine, CA

Cameron L was very helpful, informative and professional.

4 years ago

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Reply from Sungevity

Hi Scott,
Thanks for the review about your experience with Cameron. I will pass it on to him and his manager to ensure he gets some recognition. Thanks for reaching out to us.

Blake Hazelrigg
Senior Manager

Oct. 31st, 2019

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H Aharon Wakefield, RI

It was quick interaction and very clear.

4 years ago

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Reply from Sungevity

Hello Aharon,
Thanks for the 5 star review!

Blake Hazelrigg
Senior Manager

Oct. 21st, 2019

star star star star star

Kim Somerset, MA

Ana was thourough with answers to my questions.

4 years ago

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Reply from Sungevity

Thank you so much for your review, Kim! We are glad to hear Ana was so helpful during your consultation.

Blake Hazelrigg
Senior Manager

Oct. 9th, 2019

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Chuck Williamstown, NJ

The Sales team was a great help! great communication!

4 years ago

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Reply from Sungevity

Hey Chuck,
Thank you for the 5 stars!

Blake Hazelrigg
Senior Manager

Oct. 1st, 2019

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Dan Wright Hazlet, NJ

Excellent customer service from Rosanna C!

4 years ago

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Reply from Sungevity

Hi Dan,
Thanks for the 5 star review! I will make sure Rosanna gets a shout out. She works hard to help provider our customers with service after their systems become operable.

Blake Hazelrigg
Senior Manager

Sep. 25th, 2019

star star star star star

Francis Ahrens Ravena, NY

spent alot of extra time explaining how this works

4 years ago

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Reply from Sungevity

Hello Francis,
Thanks for taking the time to leave us a review. We are glad you appreciated our no-pressure, education first approach.

Blake Hazelrigg
Senior Manager

Sep. 25th, 2019

star star star star star

Kenneth M DuBois Bay Shore, NY

Great experience didn't lie about anything

4 years ago

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Reply from Sungevity

Hey Kenneth,
Thanks for the 5 star review! We know honesty is required to build a lasting customer base. Happy solar!

Blake Hazelrigg
Senior Manager

Sep. 16th, 2019

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fery govashiri Laguna Hills, CA

Joe D was Very professional ,accurate and pleasant .

4 years ago

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Reply from Sungevity

Hey Fery,
We are so glad that Joe D was professional, accurate and pleasant! Thank you for reaching out to us to learn more about clean energy.

Blake Hazelrigg
Senior Manager

Sep. 16th, 2019

star star star star star

Amelita Abaya American Canyon, CA

Cameron took time to explain the process to us.

4 years ago

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Reply from Sungevity

Hi Amelita,
Thank you for the 5 star review about your experience with Cameron!

Blake Hazelrigg
Senior Manager

Sep. 16th, 2019

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Greg Thermal, CA

Blake was quick and informative... very helpful

4 years ago

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Reply from Sungevity

Hi Greg,
Thanks for taking a moment to leave feedback about your experience with me! I am glad I was able to help you out. Please send me a message directly if you ever need any additional assistance. Thanks!

Blake Hazelrigg
Senior Manager

Sep. 5th, 2019

star star star star star

Ken Burghardt Manchester, CT

very professional presentation and with much patience

4 years ago

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Reply from Sungevity

Hi Ken,
Thank you for the 5 star review. We are so glad that you are looking into powering your home with clean energy.

Blake Hazelrigg
Senior Manager

Sep. 3rd, 2019

star star star star star

Jon Emeryville, CA

Alex is a good dude, highly recommended.

4 years ago

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Reply from Sungevity

Hey Jon,
Thanks for the awesome kudos on your experience with Alex. I will make sure he gets some feedback.

Blake Hazelrigg
Senior Manager

Aug. 8th, 2019

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Bryan North Hills, CA

Very professional and explained to me what they offer.

4 years ago

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Reply from Sungevity

Hi Bryan,
Thank you for the kudos and for reaching out to us to learn about our offerings!

Blake Hazelrigg
Senior Manager

Jul. 30th, 2019

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Tim Barkhamsted, CT

OK I spoke with Ray on phone and set up return call in couple days then emailed requested info regarding Kwh usage. He never called me!!

4 years ago

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Reply from Sungevity

Hello Tim,
I am so sorry to hear that we missed your appointment. We know how important all of our customers time is and this is something that we take very seriously. I have brought this to light with our sales leadership team. Please let me know what we can do to help turn your experience around.

Blake Hazelrigg
Senior Manager

Jul. 30th, 2019

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Nic Concord, CA

I was never contacted. Best company confirmed they received my quote request, but I never heard from Sungevity. It's been 2 weeks now.

4 years ago

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Reply from Sungevity

Hello Nic,
I am very sorry to hear this! I would love to look into this right away for you. We strive to reply to our potential customers that are looking for quotes as timely as possible. Will you please email me your phone number, email address and name so I can investigate. I would also be happy to have one of our consultants reach out to you right away. Please let me know if there is anything else I can do to help turn your experience around. Thank you.

Blake Hazelrigg
Senior Manager

Jul. 18th, 2019

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Elvin Rodriguez Lynn, MA

good company and good service.

4 years ago

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Reply from Sungevity

Hi Elvin,
Thanks for the 5 stars. Happy solar!

Blake Hazelrigg
Senior Manager

Jul. 17th, 2019

star star star star star

John Grimes Penngrove, CA

Alex was very professional and informative

4 years ago

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Reply from Sungevity

Hi John,
Thank you for the feedback! I'll pass along to Alex's manager to ensure he gets some recognition. Happy solar!

Blake Hazelrigg
Senior Manager

Jul. 1st, 2019

star star star star star

Shari Rajacich Tehachapi, CA

I think this program is a good deal for everybody.

4 years ago

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Reply from Sungevity

Hi Shari,
Thank you for the positive review. We think we offer a good deal and product for everybody too! Let us know if any questions come up.

Blake Hazelrigg
Senior Manager

Jun. 13th, 2019

star star star star star

Sean Gaffney Napa, CA

Very easy to work with. Would recommend to everyone!

4 years ago

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Reply from Sungevity

Hi Sean,
Thank you for the great review. We have the best referral program in the industry so if any of your friends or family go solar with us, be sure they tell us you referred them! If you ever need any solar service, please just let us know.

Blake Hazelrigg
Senior Manager

May. 24th, 2019

star star star star star

Charles Bellamy Lake Elsinore, CA

Outstanding service from start to finish

4 years ago

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Reply from Sungevity

Hi Charles,
Thank you for the perfect 5 star review! Happy solar!!

Blake Hazelrigg
Senior Manager

May. 24th, 2019

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Khanh Cong Lu Neshanic Station, NJ

I have requested to talk to the representative for my solar panel system, but I am still awaiting to hear from them??? very disappointed

4 years ago

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Reply from Sungevity

Hi Khanh Cong Lu,

I am very sorry to hear that you have requested to hear from us but have not yet. I would love to work with you directly and get you the service you need. Please shoot me an email using my address listed below and I will help you out right away. Thanks!

Blake Hazelrigg
Senior Manager

May. 21st, 2019

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Jeff Oakhurst, CA

Scott G was very helpful in determining the best system for our needs.

4 years ago

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Reply from Sungevity

Hi Jeff,
Thanks for giving Scott some kudos! We are so glad you considered us for your solar service.

Blake Hazelrigg
Senior Manager

May. 17th, 2019

star star star star star

Patel Lee's Summit, MO

Christina is an outstanding project manager

5 years ago

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Reply from Sungevity

Hi Patel,

Thank you for leaving Christina some kudos! I will pass this feedback on to her manager and ensure she gets some recognition. Please don't hesitate to let us know if there is anything we can do to help with all of your solar needs.

Blake Hazelrigg
Senior Manager

Apr. 17th, 2019

star star star star star

MOHAMAD RAMADAN Hamden, CT

Great contact, quick response excellent customer service.

5 years ago

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Reply from Sungevity

Hi Mohamad,

Thank you for the great review! Let me know if you ever need any solar service or have any questions you'd like answered.

Blake Hazelrigg
Senior Manager

Apr. 17th, 2019