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Sungevity

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7.6

Overall Score

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Stanley Bilinski Herkimer, NY

We still have high electric bills, we believe that there were not enough panels installed on our garage to effect any real savings from the solar installation.

7 years ago

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Maureen Eastwood Providence, UT

The installation left me with several broken tiles and a leak in my roof. My ceiling is now damaged and I am waiting for Horizon to repair it. I am very disappointed in this company and would never recommend them to anyone.

7 years ago

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Dianna Woodley

Freddy M did a great job of fixing the problem of the solar problem great customer service

7 years ago

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steven jenkins

Jd M took care of everything we need and got my system 3x more power! Thanks again! Steven Jenkins

7 years ago

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Kathy walsh Shirley, NY

I have solar from Sungevity it was a great from start to finish and still going.It was the best

7 years ago

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Lenore J. Humphrey East Nassau, NY

Any issue that may pop up, is dealt with in a timely manner. No muss, no fuss. Love my solar co. !

7 years ago

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Ludwig San Diego, CA

Slow process, no follow up with homeowner, installer, utilities

3 years ago

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Reply from Sungevity

Hello Ludwig,
I am sorry to hear you have had a poor experience. I recognize that communication is extremely important and I am sorry to hear we dropped the ball there. I have sent you a private message to get more details for you and to see how we can turn your experience around.

Blake Hazelrigg
Senior Manager
[email protected]

Sep. 1st, 2020

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Mike Rancho Santa Fe, CA

Communications by Horizon is poor. Installation very good

4 years ago

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Reply from Sungevity

Hi Mike,
Thank you for the review. Sorry to hear our communications were off. Please know this will be looked into and see if we cannot create a learning opportunity from your feedback. Please shoot me an email and let me know if there is anything I can do to help turn your experience around.

Blake Hazelrigg
Senior Manager

Jul. 17th, 2019

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Anonymous Yuba City, CA

I would have gave them 0 ,they never reply to messages or call after installation

5 years ago

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N/A Rio Vista, CA

It took forever to get my promised referral fee

5 years ago

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Magnolia Marlborough Project

Up to now they have not completed the Project after more than 4 months since we signed up

5 years ago

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Alan

The product is up to date and the installation was fairly easy.

5 years ago

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Claire Perez Claremont, CA

They have scheduled several times to come out and finish our project and haven't showed up!

5 years ago

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Wendy Allen Fallbrook, CA

No savings, we don't benefit, may actually cost us more then used to pay..

5 years ago

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Afsha Vakil South Gate, CA

Sherril was great. Customer service and product are excellent

3 years ago

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Reply from Sungevity

Thank you for taking the time to provide a review on your customer service and our product. I will be sure to share this feedback with Sherril.

Michelle Steffani
Sr. Mgr or Customer Experience
[email protected]

Sep. 28th, 2020

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LILIAM M ALBURQUERQUE Palisades Park, NJ

Worse company, I got my panels, called millions time, nobody answer for services, panels are NOT saving me any money, worse inversión on my whole life !!!

3 years ago

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Deidre Everett, MA

I like how the company works with owners who have metal roofs.

4 years ago

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TOMMY COOPER Windsor, CA

Excellent! Bill P answered all of our questions patiently and professionally.

4 years ago

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Karl Littleton, CO

Bill P. Very helpful and patient at Explaining solar design and cost options

4 years ago

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Reply from Sungevity

Hi Karl,
Thank you for leaving some awesome feedback for Bill. I am glad to hear you had a wonderful experience with our team.

Blake Hazelrigg
Senior Manager

Mar. 17th, 2020

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Joel Union City, CA

They were good ppl tried helping and comparing options with me. Tx.

4 years ago

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Reply from Sungevity

Hi Joel,
We are glad you had a great experience. Thank you for reaching out to us to learn about what we have to offer.

Blake Hazelrigg
Senior Manager

Mar. 17th, 2020

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KC Bronxville, NY

Great rep and willing to work on irregular hours to customer timeline.

4 years ago

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Reply from Sungevity

Hi KC,
Thank you for the great review! Glad you hear we were available when you needed us to help you get the information you need.

Blake Hazelrigg
Senior Manager

Mar. 17th, 2020

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Jennifer Oblander Sacramento, CA

Very knowledgable and patient. Jacob really worked with us to meet our needs.

4 years ago

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Reply from Sungevity

Hi Jennifer,
We are very glad to hear you had a wonderful experience. Thanks for leaving Jacob a glowing review!

Blake Hazelrigg
Senior Manager

Mar. 17th, 2020

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Mark Aldrich Ashland, MA

Great to work with, they kept my info and followed up until I was ready.

4 years ago

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Reply from Sungevity

Hi Mark,
Thanks for the great review! We are glad to hear you had a 5 star experience.

Blake Hazelrigg
Senior Manager

Mar. 3rd, 2020

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Jay Zhou San Diego, CA

Crystal is very helpful and it is a great experience working with her!

4 years ago

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Reply from Sungevity

Hey Jay,
Thanks for leaving Crystal a great review!

Blake Hazelrigg
Senior Manager

Mar. 3rd, 2020

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Dmytro Savytskyy Citrus Heights, CA

Nice job, open to contact any time, practically 7/24 and good explanation

4 years ago Edited September 14, 2021

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Reply from Sungevity

Hi Dmytro,
We are very glad to hear you felt we were available and explained things well. Thanks for considering us for your solar needs.

Blake Hazelrigg
Senior Manager

Feb. 28th, 2020

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Mike Penh Rowland Heights, CA

Amory B was extremely helpful and answered all my questions.

4 years ago

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Reply from Sungevity

Hi Mike,
Thanks for passing some kudos on for Amory. I will make sure he gets the shout out he deserves.

Blake Hazelrigg
Senior Manager

Feb. 28th, 2020

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Delroy Boston, MA

Joe was very clear and transparent in the process of explaining what Sungivity has to offer

4 years ago

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Reply from Sungevity

Hi Joe,
It is great to hear you had a positive experience. Thanks for sharing the feedback.

Blake Hazelrigg
Senior Manager

Feb. 19th, 2020

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Lawrence Mcwilliams Revere, MA

Eric E was a great communicator and he walked me thru every step of the process

4 years ago

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Reply from Sungevity

Hi Lawrence,
Thanks for the great review. We are glad to hear things went well as you worked with Eric. Thank you for reaching out to talk to us about your solar needs.

Blake Hazelrigg
Senior Manager

Feb. 19th, 2020

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Jim Quanci San Francisco, CA

Easy, smooth, responsive, upfront, friendly. What more can one ask for!

4 years ago

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Reply from Sungevity

Hey Jim,
Thanks for the great review! Happy solar.

Blake Hazelrigg
Senior Manager

Feb. 13th, 2020

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Shahin Oveisi Rockville, MD

They are very helpful and work with you to get the right system.

4 years ago

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Reply from Sungevity

Hi Shahin,
Thank you for the 5 star review!

Blake Hazelrigg
Senior Manager

Feb. 13th, 2020

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laura manasan San Diego, CA

Great experience start to finish! Everything went smoothly and on time!!

4 years ago

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Reply from Sungevity

Hi Laura,
Glad to hear everything went so well. Just give us a ring if we can ever be of assistance.

Blake Hazelrigg
Senior Manager

Jan. 27th, 2020

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Diana Fredrich Temecula, CA

Great experience. Antwan made the whole process painless and kept us up to date

4 years ago

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Reply from Sungevity

Hi Diana,
Thank you for leaving Antwan a great review. I will be sure to pass your feedback along to ensure he gets a shout out. Glad to hear you had a positive experience!

Blake Hazelrigg
Senior Manager

Jan. 21st, 2020

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Alex Lucas Gilroy, CA

Best customer service. Crystal is so patient to answer my questions.

4 years ago

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Reply from Sungevity

Hi Alex,
Thank you for the compliment. Crystal takes a lot of pride in her craft and works hard to provide her customers with a great experience.

Blake Hazelrigg
Senior Manager

Jan. 3rd, 2020

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crystal bell Chula Vista, CA

experience with Antwan S and Sid was amazing smoothe and easy process

4 years ago

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Reply from Sungevity

Hi Crsyal,
Thank you for the 5 star review. Glad to hear things went well and required minimal effort on your end.

Blake Hazelrigg
Senior Manager

Jan. 3rd, 2020

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Walter Lewis Desert Hot Springs, CA

Justina was great to work with. Very responsive to my questions. Alway returned my calls

4 years ago

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Reply from Sungevity

Hi Walter,
Glad to hear everything has gone so smoothly. We always try to leave our customers home looking nicer than we found them and we are glad that was the case. Please let us know if any questions or concerns come up along your solar journey.

Blake Hazelrigg
Senior Manager

Dec. 2nd, 2019

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ishbaal chinquee Freehold, NJ

very informative excellent program will be referring everyone i know

4 years ago

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Reply from Sungevity

Hi Ishbaal,
Thank you for telling our friends and family about us. So glad you had a wonderful experience!

Blake Hazelrigg
Senior Manager

Dec. 6th, 2019

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Sada San Jose, CA

Very quick estimate! Very professional sales person (Kelton)!

4 years ago

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Reply from Sungevity

Hi Sada,
Thanks for the kudos and for working with us. Happy solar!

Blake Hazelrigg
Senior Manager

Dec. 6th, 2019

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Walter Lewis Desert Hot Springs, CA

Been a pleasure working with Justina. She helped me get my I incentive

4 years ago Edited January 10, 2024

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Reply from Sungevity

Hi Walter,
Glad to hear everything has gone so smoothly. We always try to leave our customers home looking nicer than we found them and we are glad that was the case. Please let us know if any questions or concerns come up along your solar journey.

Blake Hazelrigg
Senior Manager

Dec. 2nd, 2019

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Claudia Paoletto Chula Vista, CA

Great customer service. We did not purchase yet but will eventually.

4 years ago

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Reply from Sungevity

Hi Claudia,
Glad to hear you have had a great experience! We sure hope you will keep us in mind when you are ready. Thanks for reaching out.

Blake Hazelrigg
Senior Manager

Nov. 26th, 2019

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Esther jurez Ramona, CA

Highly recommend it was up and running super fast very nice people.

4 years ago

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Reply from Sungevity

Hi Esther,
Thanks for the review! Glad to hear things went well and happened fast.

Blake Hazelrigg
Senior Manager

Nov. 26th, 2019

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John Monterey Park, CA

Solar Consultant Matthew V is very professional consultant.

4 years ago

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Reply from Sungevity

Hi John,
Thanks for giving Matthew some kudos!

Blake Hazelrigg
Senior Manager

Nov. 26th, 2019

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Ronald L McGuire Beaumont, CA

Great service from JUSTINA F. She responded quickly withthe answers I needed

4 years ago

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Reply from Sungevity

Hi Ronald,
Thanks for the 5 star review about your experience with Justina! I will pass your feedback on to ensure she gets some kudos.

Blake Hazelrigg
Senior Manager

Nov. 20th, 2019

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Test Overland Park, KS

Joseph is awesome. He did a great job explaining the process.

4 years ago

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Reply from Sungevity

Hi There,
Thank you for the 5 star review. We are glad to hear that Joseph took good care of you.

Blake Hazelrigg
Senior Manager

Nov. 14th, 2019

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Herb Goleta, CA

Joe was very responsive to all of my questions and concerns.

4 years ago

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Reply from Sungevity

Hello Herb,
Thanks for the 5 star review! We are thrilled that you reached out to us to learn more about powering your home with clean energy.

Blake Hazelrigg
Senior Manager

Nov. 14th, 2019

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Tim G. Ocean City, MD

Very detailed with the information to help me make my decision.

4 years ago

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Reply from Sungevity

Hi Tim,
Thank you for the 5 star review!

Blake Hazelrigg
Senior Manager

Nov. 5th, 2019

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Oleg Rozdolsky Staten Island, NY

Felicity was very courteous and provided prompt response to my inquiry

4 years ago

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Reply from Sungevity

Hi Oleg,
We are glad to hear you had a great experience with Felicity! Please don't hesitate to reach out to Felicity, myself or any of the Sungevity team if you ever have any questions.

Blake Hazelrigg
Senior Manager

Nov. 4th, 2019

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William M Sacramento, CA

Great customer service. Thanks! Keep in touch for solar options.

4 years ago

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Reply from Sungevity

Thank you, William. Glad to hear you have had a great experience with our customer service team.

Blake Hazelrigg
Senior Manager

Oct. 16th, 2019

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Luke Leung San Francisco, CA

Very happy with the service provided by Rosanna C and she is the best!

4 years ago

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Reply from Sungevity

Hi Luke,
Thanks for leaving a great review about your experience with Rosanna. She is on our customer service team and works hard to provide our customers with support after their system is turned on. I will pass your review on and ensure she gets a shout out!

Blake Hazelrigg
Senior Manager

Oct. 7th, 2019

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Eric Mizer Corona, CA

Great experience, seamless from start to finish. Highly recommend

4 years ago

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Reply from Sungevity

Thanks Eric! Glad you had a positive experience with us.

Blake Hazelrigg
Senior Manager

Oct. 2nd, 2019

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sith sakoonphong Perris, CA

Janette J she's good to take care customer and tell me what is going on

4 years ago

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Reply from Sungevity

Hello Sith,
Thank you so much for taking the time to pass some props on to Janette! I will share this with her leadership team to ensure she receives some recognition.

Blake Hazelrigg
Senior Manager

Aug. 8th, 2019