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Sun Badger Solar

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204 User Reviews

7.5

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Leslie Swartz Bolingbrook, IL

SunBadge did a wonderful job answering our questions and helping us through the process of getting our solar roof.

1 year ago

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Reply from Sun Badger Solar

Thank you so much for taking the time to post this review! Congratulations on going solar! ☀️ Don't forget about our referral program through the Sun Badger solar app to continue earning rewards!

Feb. 1st, 2021

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Terry W. Rockford, IL

Everything went great, tax breaks, rebates, all went well. I ended up having a16.00 a month electric bill

1 year ago

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Reply from Sun Badger Solar

Thank you for sharing your feedback! It's so exciting to see lower utility bills! Congratulations on going solar!

Feb. 1st, 2021

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Jason Weiss Glenview, IL

Exceptional service. They explained the the whole process. They answered all my questions and concerns.

1 year ago

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Reply from Sun Badger Solar

Thanks for sharing your experience! We are always here to answer questions, so feel free to reach out. Also, don't forget about our referral program and our Sun Badger Solar app!

Feb. 1st, 2021

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Ben A. Minneapolis, MN

We have mixed feelings about our experience with Sun Badger Solar. In short, the equipment itself is great and the sales and installation teams were outstanding. However, a simple miscalculation on Sun Badger’s part, and refusal to own up to the mistake from upper level leadership, including the president, Trevor S., really soured our experience, so unfortunately we cannot recommend Sun Badger. In our experience, it appears that Sun Badger put profit over customer commitment. Here’s our experience in more detail, for those to whom it’d be helpful. The positives: Everything about our experience with our salesperson, Jake H., was outstanding. He helped us understand all our options and was very attentive to our questions, thoroughly addressing all of them to ensure that we were making the best possible decision for our needs and our property. Even after the initial consultation and throughout the process, Jake and the others on the project management team were available and responsive if we ever had any questions or wanted to touch base. About a week before the installation was scheduled, we found out that the panels we had planned on were not available, but that a similar higher-producing panel in the same size was. Sun Badger offered to swap these in, like for like, which we very much appreciated. The panels themselves are high quality and performing as they should be. The negatives: Our most significant negative experience in the process was that on the day of the install the installation crew informed us that the number of panels Sun Badger had laid out in their design would not fit. Our roof surface is a simple rectangle, so calculating the number of panels should be simple math. The installation crew rearranged the panels in such a way that they could fit as many as possible on our roof, but we were still left with 2 fewer panels, which translates to a system that produces 7% less energy than expected. This may sound like a small percentage, but when our goal was to max out our production to get as close as possible to the 120%-offset limit (as set out by our utility, Xcel Energy), 7% makes a big difference, especially considering how that multiplies over the 30-year life of solar panels. Had we known the original panels wouldn’t fit when we should have known—right after the engineering site visit—we would have re-designed, with different panels that would get us closer to our energy production goals. Instead, we were faced with a day-of-install decision of either delaying our project until the following year to accommodate a redesign (and therefore accept a lower federal rebate rate), or opt for a lower-producing system. We went with the latter. This caused another issue on the financing side since we had signed the financing documents at the beginning of the process, and could not now change those documents with our lender. Sun Badger did credit us for the panels that were not installed, so we could apply those funds to the principal on our loan, and they have assured us that they’ve changed the loan process so that this won’t happen to future customers. With regards to the miscalculation, Sun Badger says they’ve made system changes to avoid this error in the future. However, when we approached Sun Badger for any sort of good-faith gesture of compensation to help make this right for us, the best they could do was an Amazon or restaurant gift card. In fact, Sun Badger largely avoided owning responsibility for the error and the long-term negative impact it will cause us over the life of the panels. Sun Badger also avoided apologies by saying things like, “at the end of the day, you still have a great system and are getting thousands back in rebates.” True, but we are not getting our planned return on investment. The empty words and platitudes don’t address the problem. Sun Badger’s leadership’s lack of responsibility is the most disappointing part of this whole experience. We don’t question that the panels themselves and the installation are great, and our experience with our salesperson, Jake, was great. But if the best that we can say is that the product itself, installation, and the salesperson were great, you’d be better off finding another solar company that can accurately design a panel layout and will do the right thing for their customers.

1 year ago

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Reply from Sun Badger Solar

Mr. Alle thank you for your comments. Sun Badger takes care to install the highest quality and newest technology products, and we ensure the best possible customer experience. We apologize that you found our efforts did not meet your expectations. As you noted, Sun Badger took responsibility for providing you a no-charge upgrade to the original panels selected for your design, and we also refunded you for any panels that were not installed and any financing fees related to the slight change in your design. As explained, you are receiving the maximum production possible out of the solar array we installed on your home, given the physical space available on your roof. We explained changes to our design procedures to prevent future situations like yours from occurring. And we offered you gift card compensation, which you declined because you demanded something of a higher value in exchange for not writing a review. You have an excellent, well designed solar array which we are very proud of, and which will save you thousands of dollars on your electric bill over its life. We stand by our work and believe Sun Badger has treated you more than fairly. But of course, we are disappointed you didn’t feel our efforts and offers were sufficient. We are confident you will enjoy your solar energy system for many years.

Mar. 17th, 2021

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A Sheboygan, WI

Prompt responses good service etc et etc friendly

7 months ago

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Reply from Sun Badger Solar

Thank you for this review and congratulations on going solar!

Feb. 8th, 2022

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Joshua Hoverman Chicago, IL

Sun Badger did a great job from start to finish. There was very limited effort required on my part during the entire duration. I especially appreciated the level and frequency of communication from various functions within the team. Additionally, the sales process was incredibly low pressure and informative.

1 year ago

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Reply from Sun Badger Solar

Thank you for taking the time to share your feedback with us! Our goal is to make this an easy process for our customers and to ensure you are communicated with each step along the way. Thank you for choosing Sun Badger Solar and for being an advocate for us! Your referrals will absolutely receive the same experience that you had!

Oct. 4th, 2021

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Victor Orler Clarendon Hills, IL

good follow up from Allison and Audrey on answering questions

10 months ago

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Reply from Sun Badger Solar

Thank you for the review Victor! We are so pleased to hear you had a wonderful experience working with our team. We are here for you, shall you have any questions going forward!

Dec. 15th, 2021

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Dean L Schmitz Madison, WI

Great job overall. Quality work, very organized, great communication.

11 months ago

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Reply from Sun Badger Solar

Thank you for sharing your feedback! Don't forget about our referral program through the Sun Badger Solar app! If you have any questions going forward, we are likewise here to support you!

Oct. 28th, 2021

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John Bembenek Plainfield, IL

Very Professional, on time, kept me informed evvery step of th ay

11 months ago

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Reply from Sun Badger Solar

We are so happy to hear that you had an excellent experience and we see that your system is producing wonderfully! Thank you for choosing Sun Badger to go solar with! ☀️

Oct. 28th, 2021

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Craig Neenah, WI

They really know what they are doing. So far all the savings they predicted have been accurate.

11 months ago

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Reply from Sun Badger Solar

Thank you for your review! Your system is producing beautifully☀️.

Oct. 28th, 2021

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JohnnJoyce Yorkville, IL

Top of the line equipment but just missed 5* with finishing touches from the install.

11 months ago

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Reply from Sun Badger Solar

Thank you for your feedback! Your system is producing as predicted and we look forward to many more years of sunshine to come for you! Please don't hesitate to reach out if you have any questions!

Oct. 28th, 2021

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John Perkins Madison, WI

The whole process was well explained and wonderfully executed.

11 months ago

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Reply from Sun Badger Solar

Thank you for choosing to go solar with Sun Badger! We appreciate your business and your feedback! Don't forget about our referral program through the Sun Badger app.☀️

Oct. 28th, 2021

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Joe O'Connell

Communication needs improved for the project. It seems like I have received more communication after than I ever did during the process. They over estimated how much solar I would collect which is disappointing as I'm still receiving high bills now on top of the loan. I'm techy and the app is garbage seems only made to try to solicit referrals vs the keeping the user/customer in mind. The alerts from the app were annoying so I deleted it. I just log into enphase app to get my details.

5 months ago

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Reply from Sun Badger Solar

Thank you for your feedback Joe. It's best to compare your system's energy production to the monthly predictions rather than by annual averages. We are heading into the spring/summer months where your system is predicted to produce the most energy! Looking forward to seeing how your energy production compares once it's been energized for a full year! Please don't hesitate to reach out if you have any questions/concerns!

Apr. 1st, 2022

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Lindsay Pederson Shakopee, MN

They were great at communicating next steps to me and worked hard to make me happy with my project.

1 year ago

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Reply from Sun Badger Solar

Thank you for sharing this feedback! We understand that each of our customers have different needs for communication, and we strive to meet those each individually. Our goal is to keep you informed throughout the entire project and I'm happy to hear we did that for you! Congratulations on going solar!

Aug. 24th, 2021

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Martin & Melissa North Aurora, IL

Professional, polite, knew their stuff, promptly answered questions, no surprises.

1 year ago

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Reply from Sun Badger Solar

Thank you for your review! It was a pleasure working with you and congratulations on going solar!

Feb. 11th, 2021

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Everett Madison, WI

Easy enough, kept in touch and kept me informed, got the system installed and it works great.

1 year ago

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Reply from Sun Badger Solar

Thank you for your feedback! Sun Badger takes pride in ensuring our customers are satisfied with their solar project and we are so pleased that your experience is proof of that! Congratulations on going solar!

Feb. 15th, 2021

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Stephen Hwang Naperville, IL

Couldn't set up system correctly at the first try. Some issues happened during my first year solar system ownership.

1 year ago

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Reply from Sun Badger Solar

Thank you for your review! Your first full year of production very closely matched what we predicted for your system to produce! How exciting to see those utility bills go away! If you have any questions or issues regarding your system, please reach out to our service department at [email protected] We are always here to help! Congratulations on going solar!

Feb. 18th, 2021

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William Tsai Naperville, IL

SunBadger Solar provides all my questions in very promptly fashion and resolved all my issues

1 year ago

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Reply from Sun Badger Solar

Thank you for your feedback! We are always here to help, so do not hesitate to reach out with any questions down the road! Thanks for choosing Sun Badger!

Feb. 11th, 2021

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Richard Pierce Schaumburg, IL

Knowledge and service don't sell you more than is cost effective and great support

1 year ago

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Reply from Sun Badger Solar

We appreciate your feedback and are so pleased you chose us to go solar with! Don't forget about our referral program through the Sun Badger Solar app to earn even more money back!

Feb. 9th, 2021

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Will Hornsby Skokie, IL

Customer service was spotty. One staff person we dealt with was underwhelming, while others were great.

1 year ago

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Reply from Sun Badger Solar

Thank you for your feedback and for choosing Sun Badger to go solar with! We are always here if you have any questions, so don't hesitate to reach out!

Feb. 10th, 2021

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David Danner Racine, WI

I have had issues and left voice messages and emails and no one has responded. All the people I spoke with on preparation and installation are no longer there. Steer clear and do not give them any business. HORRIBLE

1 year ago

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Reply from Sun Badger Solar

Thank you for your feedback David. We are sorry to hear that your frustrations come from not being able to reach us due to your original sales rep no longer working at Sun Badger. We are always available via phone or email. If you have future issues please reach us at 1-888-SUN-BDGR (1-888-786-2347) or via email at [email protected] If it's a service related issue please email [email protected]

Feb. 5th, 2021

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Andy Hudson Mukwonago, WI

Love our solar power. Installation and financing were super easy. Great company.

1 year ago

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Reply from Sun Badger Solar

Thank you for your review Andy! Congratulations on going solar!

Feb. 1st, 2021

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Jim Weber De Forest, WI

Easy to work with, answered all our questions, and did what they said they would.

1 year ago

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Reply from Sun Badger Solar

Thank you for your review Jim! Feel free to reach out if you have any questions throughout the lifetime of your system. Stay sunny!

Feb. 1st, 2021

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Ken Peterson Saint Paul, MN

They were a good company to start, but their communications were terrible and the sales rep was not honest on installation timing.

1 year ago

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Reply from Sun Badger Solar

Thank you for your feedback. Sun Badger Solar stays committed to our timelines and will always push for those, as long as it's within our control. We have since solidified partnerships with alternate installers. As well, your utility recently was involved in a lawsuit that has interfered with them meeting their timelines with us. We apologize that your project did not get installed as quickly as we had anticipated, but hope that once you see your system producing as expected, that it will be worth the decision of going solar with us!

Feb. 9th, 2021

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Dorothy Gurnee, IL

Awesome the crew were knowledgeable and friendly. All questions we had were addressed

1 year ago

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Reply from Sun Badger Solar

We are so happy you decided to go solar with us, and hope that we can point out that your system is performing as expected. Your system produced nearly 11,000 kWh last year, while we predicted that it would produce about 10,000 kWh. High bills can be frustrating but a lot factors into that, and with the amount of electricity that you use, we never guaranteed 100% offset. Without solar your utility bill would be even higher. We hope that this helps clarify any frustrations you have and that you understand the system a little bit better now.

Feb. 1st, 2021

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Pam Navarre Mundelein, IL

No gimmicks, no hard sell! just honest delivery of the information you need to make your decision,

1 year ago

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Reply from Sun Badger Solar

Thank you for your review! It was a pleasure doing business with you and congratulations on going solar!

Feb. 1st, 2021

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John A Lakeville, MN

Update from a previous review. System has been up and operational for 2 weeks now and half the system stopped working.

2 months ago

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Reply from Sun Badger Solar

Thank you for your feedback. Your system was energized on July 8th and was fully operational at that time. Half of your solar system stopped working on Saturday, July 23rd. You contacted our service coordinator on Sunday, July 24th and your system became fully operational again on July 26th. We apologize that this disruption caused for a poor review, but we are hopeful that seeing the system's energy production going forward can help shine a positive light again on your experience with Sun Badger!

Jul. 28th, 2022

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Joanne Thiensville, WI

Good customer service. Everyone was very professional.

10 months ago

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Reply from Sun Badger Solar

Thank you for your feedback and for choosing Sun Badger to go solar with!

Dec. 15th, 2021

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Woody Thiensville, WI

Installation was quick. Team professional. Good software and customer support

5 months ago

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Reply from Sun Badger Solar

Thank you for your feedback! Sun Badger Solar has a dedicated Solar Success team that ensures the satisfaction of their customers and are here to support you!

Apr. 1st, 2022

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Greg Bisbee Oconomowoc, WI

Great communication through the entire process & excellent work.

5 months ago

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Reply from Sun Badger Solar

Thank you for your review Greg and congratulations on going solar! We look forward to many sunny years ahead for you!

Apr. 1st, 2022

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Frank Upshaw Chicago Heights, IL

I'm a little disappointed in my electric bill I was looking for a larger decrease in my bill

1 year ago

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Reply from Sun Badger Solar

Thank you for sharing your feedback Frank! We would be happy to help assess the net metering details that are showing on your utility statement. Please email us at [email protected] to discuss this further. We are always here for questions and hope that we can better help you understand your solar energy production!

Sep. 16th, 2021

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Brittany Kersting Delano, MN

Good customer service! I am really happy with the product and am overall happy

1 year ago

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Reply from Sun Badger Solar

Thanks for your review Brittany! We are always here if you have any questions going forward. Congratulations on going solar!

Aug. 24th, 2021

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Alexander grandt Mundelein, IL

Quickly did the job and handled all the paperwork and follow ups

1 year ago

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Reply from Sun Badger Solar

We are pleased to hear we met your expectations for going solar! Sun Badger takes pride in ensuring our customers are satisfied with their solar project. Don't forget to download our Sun Badger Solar app to monitor your system, be able to participate in the referral program, and more!

Aug. 24th, 2021

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Brandi Copling Machesney Park, IL

Easy to work with, & great vendors! They are like a well oiled machine.

1 year ago

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Reply from Sun Badger Solar

Thank you Brandi for your feedback! Sun Badger works hard for our customers from start to end, and your review compliments that! Thank you for choosing Sun Badger to go solar with, and congratulations!

Aug. 24th, 2021

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Keith Poulsen Lodi, WI

Great customer service, very responsive and was not an aggressive sales pitch.

1 year ago

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Reply from Sun Badger Solar

Sun Badger takes pride in ensuring our customers are satisfied with their solar project, and couldn't be happier to hear we met your expectations! Thank you for taking the time to share your experience!

Aug. 24th, 2021

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Michael Poepping Naperville, IL

They were very good to work with through the entire process.

1 year ago

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Reply from Sun Badger Solar

Thank you for the review Michael! Don't forget to continue to spread the word of going solar with Sun Badger!

Aug. 24th, 2021

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Debra A Hentz Bradenton, FL

Happy great people. Excellent service. Will highly recommend

1 year ago

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Reply from Sun Badger Solar

Thank you for the review Debi! It was great working with you as well :) We look forward to working with your referrals and setting them up with a bright future too!

Aug. 24th, 2021

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Patricia F Montello, WI

5 customer service, very professional and an amazing product.

1 year ago

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Reply from Sun Badger Solar

Thank you for your review and congratulations on going solar! Please do not hesitate to reach out if you have any questions!

Feb. 10th, 2021

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Debbie Krachtus Wauconda, IL

They guided me through the whole process and were very Thorough and helpful

1 year ago

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Reply from Sun Badger Solar

Thank you for taking the time to write this review! Don't forget about our referral program through the Sun Badger Solar app! Feel free to reach out to us with any questions or concerns. Stay sunny!

Feb. 15th, 2021

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Cheryl S Mahomet, IL

The product is great but our install was tough. Also for follow up your email to stay on them

1 year ago

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Reply from Sun Badger Solar

Thank you for your review! We have recently made changes to our project management platform that is providing more updates to our customers throughout their project. We are committed to our customers and ensuring they are satisfied with their projects. If you ever have any questions, please don't hesitate to reach out!

Feb. 19th, 2021

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Ashok Patil Elgin, IL

Bad customer service, lack of project management and timeline, unstable staff so have to deal with multiple people for same think during entire project

1 year ago

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Reply from Sun Badger Solar

Thank you for your feedback. You signed your contract mid February, just before we were hit with a global pandemic. Despite this, we were still able to get your system installed and turned on within 4 months of signing the contract. Our contract states project completion will occur in 60-120 days of final design approval. We apologize that you felt there was poor communication, but we sent updates throughout the project using our system at the time, Basecamp. Since then we have made changes by adding onboarding sessions, and a new project management software to continue to improve on our end! It looks like your system is producing as we predicted for you on the final proposal, so we hope that you can see the quality of work and product was worth your decision to go solar with us!

Feb. 10th, 2021

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Anne Mason Wilmette, IL

There were some glitches, but they got the job done and we’re happy with the results.

1 year ago

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Reply from Sun Badger Solar

Thank you for your review Anne! It was a pleasure working with you and we are pleased to hear that you're happy with your choice to go solar with Sun Badger! We are here if you have any questions or concerns!

Feb. 15th, 2021

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Steve T Monroe, WI

I was kept informed of the whole process which was done in a timely manner

1 year ago

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Reply from Sun Badger Solar

Thank you for your review! Don't forget about our referral program through the Sun Badger Solar app! Congratulations on going solar!

Feb. 10th, 2021

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Blake Aper Cherry Valley, IL

Customer Service - they are always prompt to repsond to questions or concerns

1 year ago

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Reply from Sun Badger Solar

Thank you for your feedback Blake! It was a pleasure doing business with you. Stay Sunny!

Feb. 10th, 2021

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Harold Oldenburg Burlington, WI

System does exactly what was laid out. Performance is 3 even on somewhat cloudy days.

1 year ago

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Reply from Sun Badger Solar

Thank you for your feedback! Our design team works hard to provide accurate and honest predictions for your system, which includes taking into account the weather of your location. We are glad to hear you are seeing that first hand! Stay sunny!

Feb. 9th, 2021

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James Wright

Customer Review Video

1 year ago

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Reply from Sun Badger Solar

Thank you for taking the time to write this review! It was a pleasure working with you! We are happy to hear that the project from start to end was a smooth process. Congrats on going solar!

Feb. 2nd, 2021

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Nicholas Grib Park Ridge, IL

There very well versed in what they do and how to perform it!

1 year ago

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Reply from Sun Badger Solar

Thank you for your feedback and congratulations on going solar!

Feb. 2nd, 2021

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Charles Cocnklin Prospect Heights, IL

Installation was smooth and the panels look and perform flawlessly

1 year ago

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Reply from Sun Badger Solar

Thank you for taking the time to write this review!

Feb. 2nd, 2021

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Heather Quick Saint Charles, IL

Been a difficult first year, still only at 87% capacity for year, hard to contact team, lack of follow up.

1 year ago

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Reply from Sun Badger Solar

Thank you for your feedback Heather! Unfortunately, it does look like an Enpase update occurred during one of the highest months of production for your system. Going into this next year, you should see that the predictions we made for your solar system will be more accurate! If you ever have any questions you can always reach out to us through our Sun Badger Solar app or contact us at [email protected]

Feb. 3rd, 2021

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Jill Raci Downers Grove, IL

The work was great, the people respond immediately. It's a wonderful company.

1 year ago

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Reply from Sun Badger Solar

Thank you for your review Jill! It was a pleasure doing business with you! Stay sunny!

Feb. 1st, 2021