Name: Sun Badger Solar
Rating: 4.4

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Verified Customer

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Martin & Melissa North Aurora, IL

Professional, polite, knew their stuff, promptly answered questions, no surprises.

5 months ago

Reply from Sun Badger Solar

Thank you for your review! It was a pleasure working with you and congratulations on going solar!

Feb. 11th, 2021

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Verified Customer

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Stephen Hwang Naperville, IL

Couldn't set up system correctly at the first try. Some issues happened during my first year solar system ownership.

5 months ago

Reply from Sun Badger Solar

Thank you for your review! Your first full year of production very closely matched what we predicted for your system to produce! How exciting to see those utility bills go away! If you have any questions or issues regarding your system, please reach out to our service department at [email protected] We are always here to help! Congratulations on going solar!

Feb. 18th, 2021

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Verified Customer

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Will Hornsby Skokie, IL

Customer service was spotty. One staff person we dealt with was underwhelming, while others were great.

5 months ago

Reply from Sun Badger Solar

Thank you for your feedback and for choosing Sun Badger to go solar with! We are always here if you have any questions, so don't hesitate to reach out!

Feb. 10th, 2021

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Verified Customer

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David Danner Racine, WI

I have had issues and left voice messages and emails and no one has responded. All the people I spoke with on preparation and installation are no longer there. Steer clear and do not give them any business. HORRIBLE

5 months ago

Reply from Sun Badger Solar

Thank you for your feedback David. We are sorry to hear that your frustrations come from not being able to reach us due to your original sales rep no longer working at Sun Badger. We are always available via phone or email. If you have future issues please reach us at 1-888-SUN-BDGR (1-888-786-2347) or via email at [email protected] If it's a service related issue please email [email protected]

Feb. 5th, 2021

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Verified Customer

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Richard Pierce Schaumburg, IL

Knowledge and service don't sell you more than is cost effective and great support

5 months ago

Reply from Sun Badger Solar

We appreciate your feedback and are so pleased you chose us to go solar with! Don't forget about our referral program through the Sun Badger Solar app to earn even more money back!

Feb. 9th, 2021

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Verified Customer

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Patricia F Montello, WI

5 customer service, very professional and an amazing product.

5 months ago

Reply from Sun Badger Solar

Thank you for your review and congratulations on going solar! Please do not hesitate to reach out if you have any questions!

Feb. 10th, 2021

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Cheryl S Mahomet, IL

The product is great but our install was tough. Also for follow up your email to stay on them

5 months ago

Reply from Sun Badger Solar

Thank you for your review! We have recently made changes to our project management platform that is providing more updates to our customers throughout their project. We are committed to our customers and ensuring they are satisfied with their projects. If you ever have any questions, please don't hesitate to reach out!

Feb. 19th, 2021

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Debbie Krachtus Wauconda, IL

They guided me through the whole process and were very Thorough and helpful

5 months ago

Reply from Sun Badger Solar

Thank you for taking the time to write this review! Don't forget about our referral program through the Sun Badger Solar app! Feel free to reach out to us with any questions or concerns. Stay sunny!

Feb. 15th, 2021

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Anne Mason Wilmette, IL

There were some glitches, but they got the job done and we‚Äôre happy with the results.

5 months ago

Reply from Sun Badger Solar

Thank you for your review Anne! It was a pleasure working with you and we are pleased to hear that you're happy with your choice to go solar with Sun Badger! We are here if you have any questions or concerns!

Feb. 15th, 2021

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Ashok Patil Elgin, IL

Bad customer service, lack of project management and timeline, unstable staff so have to deal with multiple people for same think during entire project

5 months ago

Reply from Sun Badger Solar

Thank you for your feedback. You signed your contract mid February, just before we were hit with a global pandemic. Despite this, we were still able to get your system installed and turned on within 4 months of signing the contract. Our contract states project completion will occur in 60-120 days of final design approval. We apologize that you felt there was poor communication, but we sent updates throughout the project using our system at the time, Basecamp. Since then we have made changes by adding onboarding sessions, and a new project management software to continue to improve on our end! It looks like your system is producing as we predicted for you on the final proposal, so we hope that you can see the quality of work and product was worth your decision to go solar with us!

Feb. 10th, 2021

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Steve T Monroe, WI

I was kept informed of the whole process which was done in a timely manner

5 months ago

Reply from Sun Badger Solar

Thank you for your review! Don't forget about our referral program through the Sun Badger Solar app! Congratulations on going solar!

Feb. 10th, 2021

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Verified Customer

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Blake Aper Cherry Valley, IL

Customer Service - they are always prompt to repsond to questions or concerns

5 months ago

Reply from Sun Badger Solar

Thank you for your feedback Blake! It was a pleasure doing business with you. Stay Sunny!

Feb. 10th, 2021

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Harold Oldenburg Burlington, WI

System does exactly what was laid out. Performance is 3 even on somewhat cloudy days.

5 months ago

Reply from Sun Badger Solar

Thank you for your feedback! Our design team works hard to provide accurate and honest predictions for your system, which includes taking into account the weather of your location. We are glad to hear you are seeing that first hand! Stay sunny!

Feb. 9th, 2021

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Verified Customer

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James Wright

Great communication. and they handled all the problems that popped up.

5 months ago

Reply from Sun Badger Solar

Thank you for taking the time to write this review! It was a pleasure working with you! We are happy to hear that the project from start to end was a smooth process. Congrats on going solar!

Feb. 2nd, 2021

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Jason R Racine, WI

I'm happy with my setup and the quality of the work done

5 months ago

Reply from Sun Badger Solar

Thank you for your review and congratulations on going solar!

Feb. 15th, 2021

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Joel Quinones Orland Park, IL

Great Installers, Bad Management, no direction, deceitful, involved customer is company politics

5 months ago

Reply from Sun Badger Solar

Sun Badger takes pride in ensuring our customers are satisfied with their solar project. We apologize that we did not meet these standards for you. We stayed in communication with you regarding any delays, and even had the president of Sun Badger closely involved during your project. Having started this project right at the start of a global pandemic, it made much of the permitting process more difficult to obtain. We hope that as you continue to see your system produce as we predicted for you, that you will ultimately see that our work is honest and true to what was discussed up front during the contract phase.

Feb. 18th, 2021

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Tim Fort Atkinson, WI

Experienced friendly responsive to the point

5 months ago

Reply from Sun Badger Solar

Thanks for your feedback Tim!

Feb. 10th, 2021

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John Miceli Milwaukee, WI

Several of the solar panels have not worked correctly, and service has been very slow.

5 months ago

Reply from Sun Badger Solar

Thank you for your feedback John! Delays in getting your system serviced were due to winter weather, and also not having a service team based here in WI at that time. Since then, we have added an installation/service team here in WI for quicker response times and better post installation service. Please do not hesitate to reach out to us in the future if you have questions!

Feb. 15th, 2021

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Michael Zion, IL

Sales and installation crew were 5

5 months ago

Reply from Sun Badger Solar

Thanks for your review Michael! Stay sunny!

Feb. 10th, 2021

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William J Burr Burlington, WI

This team did everything they said they would and more

5 months ago

Reply from Sun Badger Solar

Thank you for the review William! Don't forget about our referral program through the Sun Badger Solar app! Stay sunny☀️

Feb. 5th, 2021

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Dan Duehring West Bend, WI

Kept customers well informed 3 service

5 months ago

Reply from Sun Badger Solar

Thank you for your review! Don't forget about our referral program through the Sun Badger Solar app!

Feb. 5th, 2021

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S. Anderson Warrenville, IL

Managed solar installation competently and efficiently

5 months ago

Reply from Sun Badger Solar

Thank you for the review and congratulations on going solar! Don't forget to download our Sun Badger Solar app to take advantage of the referral program!

Feb. 8th, 2021

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Verified Customer

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Judy H Hoffman Estates, IL

Communication, Quality, Value, Dependability

5 months ago

Reply from Sun Badger Solar

Thank you for your feedback! Stay Sunny!

Feb. 5th, 2021

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Jessica Schaumburg, IL

Clear communication and explanation of cost and timings.

5 months ago

Reply from Sun Badger Solar

Your feedback is appreciated! Thank you for choosing Sun Badger to go solar with!

Feb. 9th, 2021

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Greg Humer Thiensville, WI

Always contacted me back when I had any questions

5 months ago

Reply from Sun Badger Solar

Thank you for your review! Don't forget about our referral program through our Sun Badger solar app!

Feb. 5th, 2021

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Sunny Bear Park Ridge, IL

They made some mistakes along the way, still great customer service.

5 months ago

Reply from Sun Badger Solar

Sun Badger takes pride in ensuring our customers are satisfied with their solar project. We apologize that we did not meet these standards for you. Thank you for you review and for choosing us to go solar with! We appreciate your business!

Feb. 15th, 2021

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Rick Elkhorn, WI

Reasonable price, professional work, knowledgable

5 months ago

Reply from Sun Badger Solar

Thank you for your review and congratulations on going solar!

Feb. 5th, 2021

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Nick Belvidere, IL

Great service did everything they say they would

5 months ago

Reply from Sun Badger Solar

Thank you for your feedback and for choosing Sun Badger to go solar with!

Feb. 5th, 2021

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Becky Rockford, IL

Got the job done in a timely 3 manner.

5 months ago

Reply from Sun Badger Solar

Thank you for choosing Sun Badger to go solar with!

Feb. 5th, 2021

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DDB Chicago, IL

It took SunBadger more than a year to get my solar panels installed and producing from the time I first paid them

5 months ago

Reply from Sun Badger Solar

Sun Badger takes pride in ensuring our customers are satisfied with their solar project. We apologize that we did not meet these standards for you. I hope to be able to connect with you to see if we can look further into what occurred during your project .

Feb. 11th, 2021

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Dean Englund Chicago, IL

They are honest, know their product, return calls promptly, have 5 installers.

5 months ago

Reply from Sun Badger Solar

We appreciate you taking the time to share your experience! Don't forget to download our Sun Badger Solar app to earn rewards through our referral program! Congratulations on going solar!

Feb. 9th, 2021

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Verified Customer

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Leslie Swartz Bolingbrook, IL

SunBadge did a wonderful job answering our questions and helping us through the process of getting our solar roof.

5 months ago

Reply from Sun Badger Solar

Thank you so much for taking the time to post this review! Congratulations on going solar! ☀️ Don't forget about our referral program through the Sun Badger solar app to continue earning rewards!

Feb. 1st, 2021

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Terry W. Rockford, IL

Everything went great, tax breaks, rebates, all went well. I ended up having a16.00 a month electric bill

5 months ago

Reply from Sun Badger Solar

Thank you for sharing your feedback! It's so exciting to see lower utility bills! Congratulations on going solar!

Feb. 1st, 2021

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Kirk Round Lake, IL

The system works well. My check for the renewable energy credits came about a year after installation.

5 months ago

Reply from Sun Badger Solar

Thank you for your feedback! Yes, the SREC program can take some time to send out the checks, but we are happy that you received what you were expecting from it!

Feb. 2nd, 2021

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Mark Stenftenagel Elmhurst, IL

They were excellent even though my salesperson quit in the middle of the transaction. The rest of the team picked up and finished the job .

5 months ago

Reply from Sun Badger Solar

Thank you for your feedback Mark! Don't forget about our referral program through the Sun Badger Solar app to earn more money back!

Feb. 2nd, 2021

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Jason Weiss Glenview, IL

Exceptional service. They explained the the whole process. They answered all my questions and concerns.

5 months ago

Reply from Sun Badger Solar

Thanks for sharing your experience! We are always here to answer questions, so feel free to reach out. Also, don't forget about our referral program and our Sun Badger Solar app!

Feb. 1st, 2021

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Sunyatta McDermott Belleville, IL

Great team, great price, great system, great service.

2 months ago

Reply from Sun Badger Solar

Thank you for your review, and also for choosing/trusting in Sun Badger to go solar with!

Jun. 7th, 2021

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Bill M Westmont, IL

Sales 5, Install not organized, Repair misleading, Rewards program lots of work to collect

5 months ago

Reply from Sun Badger Solar

Sun Badger takes pride in ensuring our customers are satisfied with their solar project. We apologize that we did not meet these standards for you. I hope to be able to connect with you to see if we can look further into what occurred during your project .

Feb. 11th, 2021

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Elizabeth Van Orden Arlington Heights, IL

Didn't tell the full truth on financing/start date, many delays in the project

5 months ago

Reply from Sun Badger Solar

Thank you for your feedback Elizabeth! I've touched base with your lender on these details, and what was explained to you by our staff was honest. If you would like to reach out to your lender directly you can reach them at 888.390.1220x1 for more details on when your start date was to occur. We hope that this clears up any confusion at this point! We are here if you have any questions or concerns!

Feb. 15th, 2021

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Dorothy Gurnee, IL

Awesome the crew were knowledgeable and friendly. All questions we had were addressed

5 months ago

Reply from Sun Badger Solar

We are so happy you decided to go solar with us, and hope that we can point out that your system is performing as expected. Your system produced nearly 11,000 kWh last year, while we predicted that it would produce about 10,000 kWh. High bills can be frustrating but a lot factors into that, and with the amount of electricity that you use, we never guaranteed 100% offset. Without solar your utility bill would be even higher. We hope that this helps clarify any frustrations you have and that you understand the system a little bit better now.

Feb. 1st, 2021

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Jim Weber De Forest, WI

Easy to work with, answered all our questions, and did what they said they would.

5 months ago

Reply from Sun Badger Solar

Thank you for your review Jim! Feel free to reach out if you have any questions throughout the lifetime of your system. Stay sunny!

Feb. 1st, 2021

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Pam Navarre Mundelein, IL

No gimmicks, no hard sell! just honest delivery of the information you need to make your decision,

5 months ago

Reply from Sun Badger Solar

Thank you for your review! It was a pleasure doing business with you and congratulations on going solar!

Feb. 1st, 2021

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Andy Hudson Mukwonago, WI

Love our solar power. Installation and financing were super easy. Great company.

5 months ago

Reply from Sun Badger Solar

Thank you for your review Andy! Congratulations on going solar!

Feb. 1st, 2021

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Ken Peterson Saint Paul, MN

They were a good company to start, but their communications were terrible and the sales rep was not honest on installation timing.

5 months ago

Reply from Sun Badger Solar

Thank you for your feedback. Sun Badger Solar stays committed to our timelines and will always push for those, as long as it's within our control. We have since solidified partnerships with alternate installers. As well, your utility recently was involved in a lawsuit that has interfered with them meeting their timelines with us. We apologize that your project did not get installed as quickly as we had anticipated, but hope that once you see your system producing as expected, that it will be worth the decision of going solar with us!

Feb. 9th, 2021

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Charles Cocnklin Prospect Heights, IL

Installation was smooth and the panels look and perform flawlessly

5 months ago

Reply from Sun Badger Solar

Thank you for taking the time to write this review!

Feb. 2nd, 2021

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Jill Raci Downers Grove, IL

The work was great, the people respond immediately. It's a wonderful company.

5 months ago

Reply from Sun Badger Solar

Thank you for your review Jill! It was a pleasure doing business with you! Stay sunny!

Feb. 1st, 2021

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Heather Quick Saint Charles, IL

Been a difficult first year, still only at 87% capacity for year, hard to contact team, lack of follow up.

5 months ago

Reply from Sun Badger Solar

Thank you for your feedback Heather! Unfortunately, it does look like an Enpase update occurred during one of the highest months of production for your system. Going into this next year, you should see that the predictions we made for your solar system will be more accurate! If you ever have any questions you can always reach out to us through our Sun Badger Solar app or contact us at [email protected]

Feb. 3rd, 2021

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Nicholas Grib Park Ridge, IL

There very well versed in what they do and how to perform it!

5 months ago

Reply from Sun Badger Solar

Thank you for your feedback and congratulations on going solar!

Feb. 2nd, 2021

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Dan Piorier Oregon, WI

Excellent product, have dramatically improved customer communication.

5 months ago

Reply from Sun Badger Solar

Thank you for taking the time share your feedback! We are continuing to grow and improve, and are happy you recognize this! Stay sunny☀️

Feb. 1st, 2021

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William Sinclair Mundelein, IL

Great to work with. Always responsible and respond quickly to inquiries.

5 months ago

Reply from Sun Badger Solar

Thank you for your review! It was a pleasure doing business with you! Don't forget about our referral program to continue earning money back!

Feb. 1st, 2021