Solgen Power

Solgen left a broken piece of eaves after doing their job two years ago & would not return to fix it. This year, they poorly “fixed” it, and now will not return mine or my realtors phone calls to get it properly fixed. I do not recommend doing any business with this company, they are very difficult to work with and will only tell you that they will “get back to you” when there is an issue and never actually do.

**Edit 3** 3rd city inspection has now failed and as it's 3 days before Christmas, on a project began in APRIL, it would seem this project will be going into month #9. Still no working unit. **Edit 2** Hmmm, I can't post this as a 0 star review. Chatted with customer service today and nobody can tell me when to expect the 3rd attempt at a city inspection. On top of that, they are now texting and emailing me for referrals so I can enter a contest for a $50,000 installation credit. After 2 failed inspections, a complete lack of communication, 8 months without a functional system, and no estimate for when the 3rd inspection can even happen, there's no way I'd recommend them to someone else. **Edit** Solgen got my review and graciously credited me 6 months worth of payments, which is nice... BUT... the city inspector was out a 2nd time and the inspection failed AGAIN. So going into month 8 (April to December) with a non-functional system. He left notes on the blueprints for them to follow and will text/email me a copy so I know exactly what needs to happen and can get the Solgen crews on task. The installed Sense sensor shows 0w generated since 11/1, so even once the inspections are done and the system is finally enabled, we won't see actual power generation until... ? What? March? 11 months after I initiated the process? **Original Review** Overall, nice people, but slow installation and poor communication. We started the process of solar installation in April, 2022. I was assured we would be able to follow the process, step by step, in the app... which was only true up to a point. We stopped getting updates in June and after that it took continual calls and emails to find out where we were in the process. Part of the problem was permitting through the City of Portland, but I was able to find out through my calls that updates WERE happening, they just weren't being communicated to me. Installation was finally completed 6 months later, October, 2022, just before the first bill was due, but the installation failed inspection, was not able to be turned on, and we're back to radio silence. 7 months after starting the process, I'm paying for a non-functional solar installation with no word yet on how or when it will be working, at a time of year when my solar production is apparently 0w anyway. Overall, as much as I LIKE the IDEA of solar power, would not reccomend.

Unfortunately due to the design phone call alone. I have to say they have poor customer service. The first gentleman I talked to was very nice helpful and told a lot. The gentleman who called from design from the moment the call started had a poor attitude and made it very clear it was a waste of his time because the guy previously was new and should have told me they couldn’t. The design gentleman wasn’t even willing to discuss option other than to give them a blue print of my house and I would need to cut down 10 plus trees before they would even talk about it, after being told it was something they could do.

I decided to go a different direction for my solar needs and this company has not stopped reaching out for two weeks straight. It’s almost at the point of harassment. Please be wary of offering them your phone number as I have blocked 10+ numbers and asked them multiple times to stop calling to no avail.

Run far away from this company as fast as you can, they will rip you off. I've got over $30k invested in a solar system from this company and no working system at all. Waste of time and allot of money. Im a retired handicapped citizen and was taken advantage of by this company. No communication or call backs or follow upon any kind. Run like hell.

Run!! Do not use Solgen!! Worst company I have ever worked with. Highly unethical, unreliable, and ruined our new roof and will not fix. Worst decision I have ever made to use this company.

They said no more then 60 days to install that was in September of 22 now its end of March of 23 and still not done, and nothing but lies all the way