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Solar SME

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204 User Reviews

8.7

Overall Score

1-(888) 530-2160
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LAST UPDATED: March 18th, 2023

Founded in 2014 and headquartered in Dallas, Texas, Solar SME is a solar company that aims to provide safe, reliable, sustainable energy to empower communities. The company offers residential rooftop solar services, commercial solar services, solar panel maintenance, and solar and roofing repair, and was awarded as Panasonic's Fastest Growing Installer in the South-West Region. Rated one of the top 500 solar contractors in 2019 by Solar Power World magazine, Solar SME currently offers its services in the following states: Texas, Virginia, Pennsylvania, and Maryland.

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The Good

  • Variety of Services
  • Battery Storage Solutions
  • Partnerships and Certifications
  • Free Solar Quotes

Variety of Services

While the solar company specializes in in energy storage, Solar SME offers a number of solar-related services. The company can provide customized residential solar systems with a projected completion time of less than 12 weeks. The company also offers commercial solar systems, solar panel cleaning and maintenance, solar system repair, and roofing repair and maintenance.

Battery Storage Solutions

Solar SME also provides several solar battery solutions that include the following:

  • Panasonic EverVolt
  • Generac PWRcell
  • Enphase Ensemble
  • LG Chem RESU

Partnerships and Certifications

Solar SME works with respected solar equipment manufacturers and is an LG Pro Authorized Partner, a Panasonic Solar Premium Installer, and a Certified Solar Professional for REC solar panels. Solar SME is also a Pearl-certified company (valid in Texas, Georgia, and Pennsylvania), meaning customers who make home improvements through Solar SME can expect to see at least five percent increase to the resale value of their home.

In addition to the company's Pearl Certification status, Solar SME has also been certified by the North American Board of Certified Energy Practitioners (NABCEP). The NABCEP is a nationally recognized organization that promotes best practices within the solar industry. NABCEP-certified PV installers adhere to high sales and installation standards and a code of ethics that protects consumers.

As for other industry partnerships, Solar SME has been identifed as an Enphase Silver Installer, meaning the company has passed a threshold representing a considerable number of Enphase installations, and is also authorized to install Enphase's energy storage solutions. The solar installer is also an authorized Generac dealer.

Free Solar Quotes

Solar SME provides free quotes to interested individuals. Those who would like to take advantage of this opportunity will be able to meet with one of the company’s experienced energy consultants and receive an custom system quote.

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The Bad

  • Limited National Reach

Limited National Reach

Solar SME currently provides residential and commercial solar services to four states. While this is demonstrably more than the majority of solar contractors, whose service areas are limited to one or two states, some industry-leading companies span as many as 25 states without sacrificing quality of service.

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The Bottom Line

Solar SME offers a number of solar services, including residential and commercial solar systems, system maintenance, panel cleaning, and roof repair. The company works with top equipment providers, offers free quotes, and is commited to improving home value for Texas homeowners. Customers within the company's four-state service area can finance their systems through purchase, ppa, lease, or loan.

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Solar SME Frequently Asked Questions

What can you expect at Solar SME?

Solar SME has an established history and reputation for providing quality services, consistent optimization of our products and anticipating customer needs is one of our admirable traits. We, at Solar SME, design, install and maintain solar panels on both residential and commercial properties that last for decades.  We are completely transparent with our customers and offer exactly what is the most beneficial for them. Solar SME has a variety of options to fit everyone's budget and needs with the most lucrative financing options and premium quality equipment. We make sure that every customer is quoted accurately and visual presentations of our proposals help the customer develop a better understanding.

Is Solar SME install certified?

You can depend on Solar SME to deliver highly trained professionals, outstanding customer service, and quality systems tailored to fit your family’s needs. Thanks to our partnership with Pearl Certification, we’re able to bring you even more benefits that increase the efficiency and value of your home. Only the network of elite, highly quality contractors can offer Pearl Certification. Pearl vets contractors to ensure they install quality products properly and take care of their customers. By having your work Pearl certified, you can breathe easier knowing that our work is third party certified Solar SME is one of the first pearl certified contractors in Texas. Solar SME has also been recognized as one of the Top Solar Contractors of 2020 by Solar Power World. As a BBB accredited company, we are passionate about your energy saving goals for the future and enabling you to generate your own electricity.

How much does it cost to go solar with Solar SME?

There is no fixed cost for every solar panel system because the cost of a system depends on your electric usage, any incentives that you qualify for, what state you live in, and so on. But one thing is for sure — at Solar SME, there are absolutely no hidden or sudden costs. You pay the price that we quote to you. 

How long does it take for Solar SME to install a complete solar system?

Solar SME provides customized residential solar services with an install time of less than 12 weeks. However, there may be other factors that can delay the process such as utility companies and HOAs, since some jurisdictions take longer than others. 

What equipment brands does Solar SME use?

Solar SME is an authorized installer of Panasonic and also LG PRO Solar Partner Programme Authorized Partner. Along with offering a large variety of premium quality solar panels by Panasonic, LG, and many other well-known brands in the market, Solar SME installs Enphase inverters and has different variety of inverter options as well. The battery backups we offer includes companies like Enphase, LG, Generac, Panasonic etc. 

What happens if my solar system develops a fault?

With our 25-year all guard warranty, we make sure that we stand with our customers for a long run. In case of any damage or fault in your solar panel system, Solar SME offers free inspection and handles all aspects of removing, repairing, and replacing solar components. 

How long will my Solar panels system last?

Typically an average Solar SME installed system lasts for 30 years. Most brands offer up to 25 years of warranty, but if the system is properly installed, there’s no reason for a solar panel system to not last longer than that.

What more does Solar SME has to offer?

We offer the most lucrative packages to our customers. From all guard warranties to home certification, monitoring, and other add ons, we deliver a proactive monitoring system that will give you an update on whats going on with your system at any time. If our experts notice a lag we will be there to notify you and resolve any hiccups as soon as possible. We not only provide services but peace of mind as well.
Message from
Solar SME

Solar SME is one of the leading providers of rooftop solar systems in the United States. We offer end-to-end solar energy solutions of top quality that are completely adaptable to any customer requirement. We provide free solar estimates, solar system designs, various attractive financial options, and top-notch customer support. There’s also a 25-year all guard warranty!

We focus on providing quality customer service. We take pride in doing everything ourselves and by building strategic partnerships with various companies and institutes.

You can depend on Solar SME to deliver highly trained professionals, outstanding customer service, and quality systems tailored to fit your family’s needs. As a BBB accredited company, we are passionate about your energy saving goals and enabling you to generate your own electricity.

Thanks to our partnership with Pearl, we’re able to bring you even more benefits that will increase the efficiency and value of your home. Pearl Certification allows Solar SME Inc. to certify our installations and improvements we make to your home. Pearl certified homes sell on average for 5 percent more!

Choosing high-performing systems has always been a smart decision, and it has never been this easy!

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User Reviews

Star Rating

4.8

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204 Reviews

Review Breakdown

5 grade

89%

4 grade

7%

3 grade

1%

2 grade

1%

1 grade

2%

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RAMIN MOHAMMAD Miramar Beach, FL

I started this process in June because I wanted to ensure the tax credit. It's now December 2022 and I was told that the person helping me (Omar D) was no longer with the company and they were not going to get my job done by 12/31/2022 because of "county delays". They did not realize I was following the county permitting process and the quality control review was rejected not once, not twice, but more than 3 times on both electrical and structural issues because the rep kept submitting applications with incomplete information, inaccurate information and not submitting it to code. Why was the person handling my project let go? He was incompetent. I had even messaged the supervisor more than a couple of times during the process in September and October 2022 expressing my concerns for very basic things being rejected on the application and raised my concerns about how it was going to be installed. It went ignored. They kept reassuring me that everything was fine and running smoothly. It wasn't. I even contacted the county permitting department and very simple things were missed (among bigger things) that a prudent company would not have missed. Then they tell me that they have to run my credit again because they wouldn't be able to get it done on time and rates had gone up so my previous loan wouldn't be honored. The cost? At least an additional $6k because interest rates had gone up. I got it for 0.99% but they said it would not cost me 2.49%. Not only did they keep missing the mark by having hired someone who clearly didn't know what they were doing, not supervising properly, but trying to charge me more for a project that isn't going to finish. I'm glad for the tax law changes as otherwise I would have missed on the 26% credit because of them. Not doing business with them. Read the other reviews where the installs were completely botched. May have dodged a bigger issue here. Very disappointing.

2 months ago

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Reply from Solar SME

Dear Mr, Ramin, Firstly, we really apologize for the inconvenience you are facing with your ongoing project. Just for your clarification, we are stuck in the permitting process because this is not in our hands and definitely we have to follow the laws and regulations of the AHJ (Prince William County) permitting department. Codes changed in July so that's why we have to change our engineering plans and resubmit to permitting department. Anyhow your project is still in permitting process under prince William county. we followed up on weekly basis. We are trying our best to complete this project in a timely manner. Thanks & Regards, Solar SME Inc

Dec. 30th, 2022

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Christina Podwinski Dallas, TX

RUN! Do NOT do ANYTHING with SolarSME! We began the process/contract signed in June2022, and were told it’d only be a couple months. We are now at December 2022 without a functioning system and as I type, am on hold at 6:51pm after they sent out an electrician who told me to my face they’d never installed solar batteries, and that SolarSME called them to do the install “because they needed bodies”, using the electrician’s words. I am on hold, as they came to commission the system, realized the battery was causing all circuits in their new panel to shut off- not trip, but completely lose power. The battery unit itself has now tripped 3 times and we are without power IN THE MAIN AREAS TGAT SHOULDVE BEEN ON EMERGENCY BACkUp. This is also after having two different HVAC furnaces and heat pumps, which we’d not had any issues with prior, go out SIMULTANEOUSLY after they installed the battery and new panel?! The system hasn’t even been commissioned, so Lord only knows what they’ve caused in my home! I am now being told they can get to me tomorrow! So I’m going to sit in my home with no electricity to the main areas of my home and have no heat because they blew the system!

3 months ago

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Reply from Solar SME

We apologize that your project completion was delayed due to equipment unavailability. A lot of steps were involved in the project from site inspection to engineering, permits till installation, and then final commissioning which usually takes time. We have distinctive crews to install the battery backups rather than Solar, which we sent on to your site. All this happened on the same day when commissioning was going on and our technician left the site after ensuring the backup loads are working. But due to uncertain malfunctioning in the system, we sent our technician to your site very next day to rectify all the issues and made sure everything is up and running perfectly fine. Also, it should be considered that recently the weather has changed and you had to kick in the furnaces. They must have been in error initially when you started to use them and these errors were reported after one and a half week cycle since the battery was installed. The batteries have performed exceptionally well during that time. As of now the system has been commissioned and working optimally without any error. Moreover, our project manager called you after official hours at night, to ensure the batteries were turned down so that the power to back up the load panel is restored. We are always here to help you out and would ensure this problem never occurs again in future.

Dec. 27th, 2022

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Review Source

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Nnaemeka C Onuoha McKinney, TX

In terms of customer support and customer service, this is the worst company to use. After sisx months of installing my system, on 06/02/2022 I reported to Solar SME Inc that their solar panels are falling of my two-story building roof. Luckily, no one was outside when the panel fall of the roof, it could have been life threatning. Due to the damage caused by the fallen solar panels, my system has been operating at 50% capacity. Now three weeks after repoerting this issue Solar SME Inc. is yet to send a technician to come to my property and confrim that remaing panels are properly secured. My life and that of my family are in danger because of their sloppy work. If there's anything like a nagative star rating, I would have given them minus nine stars for endangering my life. If you plan to use them, bear in mind that your life could be in potential danger too. Be warned!

9 months ago

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Ronaldyne Desir Germantown, MD

This is the worst company to do business with. They are scammers they try to take $1000 from me to have the service transfer to a new buyer. We have been trying to reach them for 30 days and no one answers. Please DO NOT DO BUSINESS WITH THIS COMPANY

1 year ago

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Paul G Berwick, PA

This company will not honor their warranty.

3 months ago

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