Name: Solar SME
Rating: 4.4

star star star star star

Lehel Kovacs New York, NY

Spoke with Josh L on the walk-through call. Loved what this company has to offer and appreciated Josh's helpfulness when talking about my needs and future plans. He was very knowledgeable and got me exactly what I wanted.

1 year ago

Reply from Solar SME

It's nice to hear that Josh and the team made you feel good, we are glad you are satisfied with our services. Also, we agree, Josh is a dedicated team member. We made certain Josh got your message. Thank you so much for rating us 5 stars.

Jan. 31st, 2023

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Dan Smigelski Washington, DC

Although we still have yet to complete the process of installing the solar panels Josh L has been great to work with. Answering any questions about the timing and the process. Look forward to continuing to work with him.

1 year ago

Reply from Solar SME

We are glad to know that you are satisfied with our service and team's performance so far. We agree, Josh is a dedicated team member. Thanks once again for rating 5 stars.

Dec. 1st, 2022

star star star star star

Jorge Castro

Many times I was ready to quit because of the amount of requirements, it was Denis from SME who kept me going through the 10 months the get it through PECO, bank, and state approvals

1 year ago

Reply from Solar SME

Thank you so much for your valuable review. We really appreciate you taking the time out to share your experience with us--and we agree, Denis is truly a hardworking gem to have in our team! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Oct. 3rd, 2022

star star star star star

Chepuri prudhvi tej Hyderabad, TG

Solar SME installed complete home solar system. Worked with Ryan F(sr project manager) and he is very responsive, coordinated very well throughout the project and made project complete on time.

1 year ago

Reply from Solar SME

Thank you for your positive feedback. Good to hear you are satisfied with our services and you had a great experience with our team. Your feedback is highly appreciated. Thanks for the 5-star rating!

Thank you for your positive feedback. Good to hear you are satisfied with our services and you had a great experience with our team. Your feedback is highly appreciated. Thanks for the 5-star rating!

Sep. 30th, 2022

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Paul P Bedford, TX

Yasem and his team at Solar SME were proactive and communicated both the 3G phase out and downed inverted I had in my system. The on-site team installed the new items professionally. Thank you

1 year ago

Reply from Solar SME

Hi Paul, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 14th, 2022

star star star star star

Lynette Costa Ambridge, PA

It took a little longer than we had hoped to get the install started, but once they did, all the individuals we dealt with from David A to the install people were very professional and courteous. Wonderful to work with.

2 years ago

Reply from Solar SME

Hi Lynette, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Mar. 30th, 2022

star star star star star

mitchell kaplan Roanoke, VA

Mike at Solar SME was fantastic to deal with. Not pushy like most of the other solar people. Very patient and communicative. Every step of a our transaction was a pleasure and I recommend them to anyone.

2 years ago

Reply from Solar SME

Hi Mitchell, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jan. 13th, 2022

star star star star star

Curtis Storz Center, TX

David A, my coordinator did a great job from initial set up through installation. The contractor team was extremely professional and personable. Could not ask for a better experience for such a complex matter.

2 years ago

Reply from Solar SME

Hi Curtis
We appreciate you taking out the time to leave us a feedback
Thanks

Sep. 1st, 2021

star star star star star

Peter Cheng Shi Coppell, TX

The company impressed me deeply for their quick responsiveness, attitude, patience and the professional work. Especially Xavier L, he might be the best sales I have ever met although I have never really met with him.

2 years ago

Reply from Solar SME

Hello Peter,
Thank you for taking out the time to review Xavier's service to you. Really glad to know he could help you efficiently.
Regards,
Solar SME, Inc.

Jun. 30th, 2021

star star star star star

Jamie Harris Virginia Beach, VA

My solar consultant Omar Ali was very professional and patient as the design changed numerous times throughout the process. He was very knowledgeable and reliable, answering all my questions and always following up.

2 years ago

Reply from Solar SME

Hello Jamie,
Thank you for an amazing feedback.
Glad to know Omar was able to help you in the best way possible.
Best Regards,
Solar SME, Inc.

Jun. 18th, 2021

star star star star star

Ron A. Asheville, NC

They responded swiftly and professionally to all our questions and concerns throughout the process of installing solar on our home. We are pleased with the system that was installed.

2 years ago

Reply from Solar SME

Hi Ron,
Thank you for an amazing review! We're so glad to know that your system is up and running.
Best of luck
Regards,
Solar SME, Inc.

May. 7th, 2021

star star star star star

RonRonda Tucker ,

Based on my location and some other factors, I did not end up going with SolarSME for my solar panels installation but Alex was very helpful and responsive. I very much appreciated his follow-up and flexibility.

3 years ago

Reply from Solar SME

Hi Ron!
We're happy to know that Alex was of great help to you. We wish you all the very best for your solar experience.
Best Regards,
Solar SME, Inc.

Mar. 29th, 2021

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Cat Atlanta, GA

I liked that I was able to get a valid proposal of work without needing to have on-site visit (during covid). Alex was helpful and made himself available whenever was convenient and gave me much more insight into the available and recommended products. Unfortunately, this was not a good time for me to move forward with the solar but thank you!

3 years ago

Reply from Solar SME

Hi Cat,
We're glad Alex could help you in your solar research! We hope to hear back from you soon and help you make an informed decision to go solar.
Best Regards,
Solar SME, Inc.

Mar. 15th, 2021

star star star star star

baxter tharin Conyers, GA

Omar was very professional. He took time to understand my specific situation and explain my options. I have not finalized a purchase yet, but my experience so far has been very favorable.

3 years ago

Reply from Solar SME

Hello Baxter,
Thank you for reviewing Solar SME. Its good to know that your experience with Omar went well. Looking forward to finalizing your project soon!
Best Regards,
Solar SME, Inc.

Feb. 17th, 2021

star star star star star

Mike W. ,

Omar provided a prompt response to my solar inquiry and a detailed quote of the project. I did not move forward with the solar project but when I look at solar again, I'll reach out to Omar and Solar SME for a quote.

3 years ago

Reply from Solar SME

Hi Mike,
Thank you for your feedback, We hope to see you again soon.

Regards,
Solar SME, Inc.

Feb. 12th, 2021

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Verified Customer

star star star star star

Travis Pape Chapel Hill, NC

Ray C. provided compressive information that helped educate me on solar and pick an installer.

3 years ago

Reply from Solar SME

Hello Travis
Thank you for your feedback on Ray's assistance to you.
Best Regards,
Solar SME, Inc.

Mar. 15th, 2021

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Prasanth P Prosper, TX

Terrible experience with this solar installer It took several months after signing to eventually get the installer to work on the home and installation quality if very poor. They have installed solar for several homes in my neighborhood and most of them have roof leaks due to shoddy installation. Debris is left on the roof after the job. Required several follow ups to have the left over material cleaned up once installation was done. Denis and Sam at solar SME have left us disappointed many times during this process Referral bonus was not processed in spite of several follow ups. Don't have any confidence left that they will be able to follow through on warranty requests going forward

1 year ago

Reply from Solar SME

We apologize for any inconvenience or frustration you have experienced. We are committed to addressing your concerns and restoring your confidence in our services. As you may know that we have already proceeded with your request & rectified all the highlighted issues concerned with the install of your system. We highly appreciate your patience & will look forward towards a seamless relationship in future

Apr. 17th, 2023

star star star star star

William Lovin Merritt Island, FL

Ruben K and the team at Solar SME did a fabulous job on our system. Very responsive to difficult situations and always there for us. Highly recommended...

1 year ago

Reply from Solar SME

We are very happy to know that you are satisfied with Solar SME installation process. Thank you for rating 5 star to us.

Apr. 3rd, 2023

star star star star star

Jose

Solar SME, especially Johan B, the project manager was great and very responsive. He addressed all my questions and quickly resolved any issues I had.

1 year ago

Reply from Solar SME

We really appreciate that you take out time for the review. Thank You soo much for your positive feedback. We are very glad you are satisfied with our team, Thanks once again.

Feb. 24th, 2023

star star star star star

D A Dallas, TX

My project manager Areej was on top of the process and kept me updated throughout the duration of the project. She was very helpful and took care of all my project needs.

1 year ago

Reply from Solar SME

We appreciate your warm words. We are glad to know that you are satisfied with our team's performance and service. Customer satisfaction is our priority and your valuable feedback motivates us. Also, we agree, Areej is a dedicated, team member. Thank you for sharing feedback and rating us 5 stars.

Feb. 22nd, 2023

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RAMIN MOHAMMAD Miramar Beach, FL

I started this process in June because I wanted to ensure the tax credit. It's now December 2022 and I was told that the person helping me (Omar D) was no longer with the company and they were not going to get my job done by 12/31/2022 because of "county delays". They did not realize I was following the county permitting process and the quality control review was rejected not once, not twice, but more than 3 times on both electrical and structural issues because the rep kept submitting applications with incomplete information, inaccurate information and not submitting it to code. Why was the person handling my project let go? He was incompetent. I had even messaged the supervisor more than a couple of times during the process in September and October 2022 expressing my concerns for very basic things being rejected on the application and raised my concerns about how it was going to be installed. It went ignored. They kept reassuring me that everything was fine and running smoothly. It wasn't. I even contacted the county permitting department and very simple things were missed (among bigger things) that a prudent company would not have missed. Then they tell me that they have to run my credit again because they wouldn't be able to get it done on time and rates had gone up so my previous loan wouldn't be honored. The cost? At least an additional $6k because interest rates had gone up. I got it for 0.99% but they said it would not cost me 2.49%. Not only did they keep missing the mark by having hired someone who clearly didn't know what they were doing, not supervising properly, but trying to charge me more for a project that isn't going to finish. I'm glad for the tax law changes as otherwise I would have missed on the 26% credit because of them. Not doing business with them. Read the other reviews where the installs were completely botched. May have dodged a bigger issue here. Very disappointing.

1 year ago

Reply from Solar SME

Dear Mr, Ramin,
Firstly, we really apologize for the inconvenience you are facing with your ongoing project. Just for your clarification, we are stuck in the permitting process because this is not in our hands and definitely we have to follow the laws and regulations of the AHJ (Prince William County) permitting department. Codes changed in July so that's why we have to change our engineering plans and resubmit to permitting department. Anyhow your project is still in permitting process under prince William county. we followed up on weekly basis. We are trying our best to complete this project in a timely manner.

Thanks & Regards,
Solar SME Inc

Dec. 30th, 2022

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Christina Podwinski Dallas, TX

RUN! Do NOT do ANYTHING with SolarSME! We began the process/contract signed in June2022, and were told it’d only be a couple months. We are now at December 2022 without a functioning system and as I type, am on hold at 6:51pm after they sent out an electrician who told me to my face they’d never installed solar batteries, and that SolarSME called them to do the install “because they needed bodies”, using the electrician’s words. I am on hold, as they came to commission the system, realized the battery was causing all circuits in their new panel to shut off- not trip, but completely lose power. The battery unit itself has now tripped 3 times and we are without power IN THE MAIN AREAS TGAT SHOULDVE BEEN ON EMERGENCY BACkUp. This is also after having two different HVAC furnaces and heat pumps, which we’d not had any issues with prior, go out SIMULTANEOUSLY after they installed the battery and new panel?! The system hasn’t even been commissioned, so Lord only knows what they’ve caused in my home! I am now being told they can get to me tomorrow! So I’m going to sit in my home with no electricity to the main areas of my home and have no heat because they blew the system!

1 year ago

Reply from Solar SME

We apologize that your project completion was delayed due to equipment unavailability. A lot of steps were involved in the project from site inspection to engineering, permits till installation, and then final commissioning which usually takes time. We have distinctive crews to install the battery backups rather than Solar, which we sent on to your site. All this happened on the same day when commissioning was going on and our technician left the site after ensuring the backup loads are working. But due to uncertain malfunctioning in the system, we sent our technician to your site very next day to rectify all the issues and made sure everything is up and running perfectly fine.
Also, it should be considered that recently the weather has changed and you had to kick in the furnaces. They must have been in error initially when you started to use them and these errors were reported after one and a half week cycle since the battery was installed. The batteries have performed exceptionally well during that time. As of now the system has been commissioned and working optimally without any error.
Moreover, our project manager called you after official hours at night, to ensure the batteries were turned down so that the power to back up the load panel is restored. We are always here to help you out and would ensure this problem never occurs again in future.

Dec. 27th, 2022

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Marius Abeaboeru McKinney, TX

I had a very good experience with Solar SME. Omar D the project manager did a great job. He was always available for questions over the phone and by email.

1 year ago

Reply from Solar SME

We are glad to know that you are satisfied with Solar SME's team performance and installation services. Thanks for the 5 star rating. Appreciated!

Oct. 24th, 2022

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Jerry Sulat Milford, PA

Quality job. Easy to deal with, timely, and professional. My personal rep Mario A handled all scheduling, permits, and coordination with the power company. He was always easily accessible.

1 year ago

Reply from Solar SME

Hi Jerry, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 26th, 2022

star star star star star

Paul Odonnell Scranton, PA

The insulation team and project manager (Raffe) are exceptional. The work was well done and the system looks great. Very much excited to switch on my system.

1 year ago

Reply from Solar SME

Hi Paul, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 14th, 2022

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Nnaemeka C Onuoha McKinney, TX

In terms of customer support and customer service, this is the worst company to use. After sisx months of installing my system, on 06/02/2022 I reported to Solar SME Inc that their solar panels are falling of my two-story building roof. Luckily, no one was outside when the panel fall of the roof, it could have been life threatning. Due to the damage caused by the fallen solar panels, my system has been operating at 50% capacity. Now three weeks after repoerting this issue Solar SME Inc. is yet to send a technician to come to my property and confrim that remaing panels are properly secured. My life and that of my family are in danger because of their sloppy work. If there's anything like a nagative star rating, I would have given them minus nine stars for endangering my life. If you plan to use them, bear in mind that your life could be in potential danger too. Be warned!

1 year ago

star star star star star

Umair Farooqui Ashburn, VA

Great communication from Chris and Denis while significantly great communication and work by the installation lead Frank. 10 days since production started and so far so good.

2 years ago

Reply from Solar SME

Hi Umair, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Mar. 30th, 2022

star star star star star

Jeff Timpa Houston, TX

Had 29 panels installed and Solar SME were very professional. Had a problem with the reporting system and they went above and beyond fixing the issue.

2 years ago Edited September 14, 2021

Reply from Solar SME

Hello Jeff,
Thank you for your feedback.
Happy to know you're satisfied with our work.
Regards,
Solar SME, Inc.

Jun. 28th, 2021

star star star star star

David Thorn Weatherford, TX

Shane did a great job putting together a competitive bid that meet our needs. We ultimately chose to go with another company that offered a lower bid for a similar system.

3 years ago

Reply from Solar SME

Hello David,
Thank you for reviewing Shane's services. We hope your solar experience goes well.
Best Regards,
Solar SME, Inc.

Mar. 1st, 2021

star star star star star

Richard Lewis ,

Xavier L has been a great help in the decision making process of deciding on a solar provider. He has been a wealth of knowledge and has provided constant follow-up.

3 years ago

Reply from Solar SME

Hello Richard,
Thank you for leaving a positive review for Solar SME.
We are happy to know that you are satisfied by the services offered to you by Xavier.
Best Regards,
Solar SME, Inc.

Oct. 27th, 2020

star star star star star

James Cavalier Houston, TX

Good communication by Denis. Great installation by Frank.

3 months ago

Reply from Solar SME

We are delighted to hear about your positive experience with our team. Thank you for choosing us and for 5 star rating.

Jan. 2nd, 2024

star star star star star

Robert Stanard Covington, GA

Danny R was extremely helpful!!!! He provided a great customer experience!!

4 months ago

Reply from Solar SME

Thank you for your kind words! We're thrilled to hear that Danny Russell provided excellent assistance. We appreciate your trust in SolarSME for your solar needs.

Dec. 12th, 2023

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Verified Customer

star star star star star

Fred Kozlowski Edinburg, VA

Denis did a great job of keeping me informed throughout the project.

1 year ago

Reply from Solar SME

Hi Fred, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 19th, 2022

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Verified Customer

star star star star star

Stanley Chiu League City, TX

The solar power system was installed in time and if functioning as promised.

2 years ago

Reply from Solar SME

Hi Stanley, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Mar. 30th, 2022

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Verified Customer

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Roy Hernandez San Antonio, TX

Overall experience has not been good. Already 2 insight appointments have not happened when scheduled

2 years ago

Reply from Solar SME

Hello Roy,
Thank you for your feedback.
Best Regards,
Solar SME, Inc.

Jul. 23rd, 2021

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Verified Customer

star star star star star

Curt Carlson Arlington, TX

Efficiently moved through all stages of the process, and always informative.

3 years ago

Reply from Solar SME

Hi Curt
Thank you for a great feedback!
Best Regards,
Solar SME, Inc.

Mar. 8th, 2021

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Verified Customer

star star star star star

Bradford Wayland Gunnison, CO

Quality of equipment and installation as well as a great price

3 years ago

Reply from Solar SME

Hi Bradford!
Thank you for leaving an excellent feedback. We're glad that you're satisfied with our services and hope to work with you in the future as well.
Regards,
Solar SME, Inc.

Sep. 9th, 2020

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DAVID BANKS Dallas, TX

Solar SME gave me the best quote on Energy Sage Site. In the second stage I start dealing with Andre L. He insured all equipment was shipped to my location for installation.

1 year ago

Reply from Solar SME

We appreciate your warm words. We are glad to know that you are satisfied with our team's performance. Customer satisfaction is our priority and your valuable feedback motivates us. Thank you for sharing feedback and rating us 4 stars.

Apr. 25th, 2023

star star star star star

Chris Odderstol

Good pricing. Good response. Good explanation about everything. Definitely get a proposal from them if you are considering installing solar panels.

1 year ago

Reply from Solar SME

We really appreciate that you take out the time to review. Thank You soo much for your positive feedback. We are happy you are satisfied with our service & team's performance. Thanks once again for rating 5 stars.

Mar. 24th, 2023

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Daniel Dallas, TX

Omar D project manager did a great job overseeing the project. He was available to answer questions over phone and email at all times.

1 year ago

Reply from Solar SME

Thanks for the 5 star rating and we are glad to know that you are satisfied with our team performance. Thank you once again for your feedback.

Oct. 25th, 2022

star star star star star

Shane Olsen Frisco, TX

Excellent experience with Basem and Solar SME inc. Had an issue with a Micro convertor on Array 1, service setup and parts replaced quickly.

1 year ago

Reply from Solar SME

Hi Shane, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 14th, 2022

star star star star star

Duy Lê Lawrenceville, GA

I had a good experience. I ended up not getting the panels installed but they gave me excellent consultation and guidance

2 years ago

Reply from Solar SME

Hello Duy,
Thank you for your feedback.
Best Regards,
Solar SME, Inc.

Jul. 23rd, 2021

star star star star star

David Freeman Denver, CO

Great job with my solar panel installation. They did a great job keeping me updated and making sure all proper steps were being taken.

3 years ago

Reply from Solar SME

Hi David,
Thank you for a 5 star rating and an amazing feedback!
we hope your solar panel system saves you thousands of dollars in the long run!
Thanks
Solar SME, Inc.

Apr. 7th, 2021

star star star star star

Rahul N Dixit Atlanta, GA

The contact person shane L was very helpful and took extra care to accomodate my needs. Would recommend the company to my friends

3 years ago

Reply from Solar SME

Hi Rahul,
All our representatives are especially trained to always take care of every concerns that our customers might have.
We're glad that you're satisfied with Shane's services!
Best Regards,
Solar SME, Inc.

Oct. 27th, 2020

star star star star star

Brian Kiernan Chester Springs, PA

Good redponse with a reasonsnle quote. Although I decided not to continue with the project, Xavier was quite underdtsnfing and accepting

3 years ago

Reply from Solar SME

Hello Brian,
Thank you for reviewing Solar SME and the services offered to you by Xavier.
Best Regards,
Solar SME, Inc.

Oct. 27th, 2020

star star star star star

James Cryer Grand Prairie, TX

Good quotes for the installing solar panels. Two separate rebates one from encore and the other a tax rebate for a total savings of 40% or more.

3 years ago

Reply from Solar SME

Hello James,
Thank you reviewing Solar SME. We are glad to know that you got to take advantage of solar rebates and are saving more than 40%
We hope that you keep saving thousands of dollars in the long run!

Regards,
Solar SME, Inc.

Sep. 15th, 2020

star star star star star

Ryan Richmond, VA

They installed my solar panels and did a great job!

4 months ago

Reply from Solar SME

We are delighted to hear you're happy with our solar panel installation! Thank you for choosing us. We appreciate your positive feedback!

Dec. 4th, 2023

star star star star star

Leonard Maliver Indiana, PA

Excellent service , very professional, overall excellent work.

7 months ago

Reply from Solar SME

Thank you for your kind words! We appreciate your feedback and are delighted to hear you had such a positive experience with us.

Sep. 21st, 2023

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Verified Customer

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P J Humble, TX

Professional company that does excellent work.

2 years ago

Reply from Solar SME

Hi PJ, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jan. 13th, 2022

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Verified Customer

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Scott Ranney Irving, TX

Very knowledgeable. Answers all my questions

3 years ago

Reply from Solar SME

Hi Scott,
Thank you for reviewing Solar SME.
Best Regards,
Solar SME, Inc.

Mar. 3rd, 2021