Name: Solar SME
Rating: 4.4

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M L Justin, TX

Had a great experience, everything was completed in a timely manner. Emir was great. My PTO was granted in a quarter of the time that my neighbors took. Tks

7 months ago

Reply from Solar SME

Thank you for your kind words! We're delighted that you had a smooth experience with us, and we appreciate your feedback. We're here whenever you need us. Thanks for the 5-star rating

Sep. 6th, 2023

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Verified Customer

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Murali Chintaman Plano, TX

Great experience so far and they installed, configured the system with necessary HOA and city wide permits and approvals

3 years ago Edited January 10, 2024

Reply from Solar SME

Hi Murali,
Thank you so much for a 5 star rating!
We're happy to know that you're saving money on electric bills and hope that you keep saving thousands in the long run!
Regards,
Solar SME, Inc.

Sep. 9th, 2020

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Sharath L

Excellent customer service and professionalism. Technicians always provided detailed explanations of each step. The project team Henry and Akil. consistently updated and followed up. Unbeatable price as well.

9 months ago

Reply from Solar SME

Thank you for your kind words! We're thrilled to hear about your positive experience with our excellent customer service and professionalism. Our technicians, Henry and Akil, are dedicated to providing detailed explanations and consistent updates. We appreciate your feedback and unbeatable price!

Jul. 18th, 2023

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Ramakanth Tirunagari

Very professional and helpful. Answere all questions.

1 month ago

Reply from Solar SME

Thank you for your kind words! We're delighted to hear about your positive experience with our team. Thanks for choosing SolarSME!

Mar. 26th, 2024

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Martha Hoy Danville, PA

Solar SME was fantastic throughout the entire process. They handled all of the permitting and paperwork. Supplies were very timely and the crew was efficient. My project manager Andre communicated with me very clearly during every step to ensure I knew what was needed and what was next. I've been very happy with my choice in solar installation.

8 months ago

Reply from Solar SME

Thank you for your positive review! We're thrilled that Solar SME provided a fantastic experience, handling permits, supplies, and an efficient crew. Andre's clear communication ensured a smooth process. We're delighted you're happy with your solar installation choice!

Aug. 2nd, 2023

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Duy Doan Baltimore, MD

informed me with good information to help me determine the right solution for my house. I was informed every step of the way and Zayd responded immediately with any questions. provided me best system at low cost with great financing options .

1 year ago

Reply from Solar SME

We are very grateful to receive your positive feedback. Your kind words are truly appreciated. We are committed to providing the highest quality services and your feedback reinforces our efforts. We are honored to have you as a customer and hope to continue serving you. Thank you again for your support and for choosing us as your preferred business. Once again, Thanks for rating 5 stars

Apr. 3rd, 2023

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Dewan S. Rahman TX

We had our solar panels installed recently, and it has been a relatively smooth process. Project manager Ruben had been very thorough and kept regular contacts with the updates. I'd recommend Solar SME to anyone who's interested.

1 year ago

Reply from Solar SME

We appreciate your warm words. We are glad to know that you are satisfied with our team's performance and service. Customer satisfaction is our priority and your valuable feedback motivates us. Also, we agree, Ruben is a dedicated, team member. Thank you for sharing feedback and rating us 5 stars.

Mar. 24th, 2023

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Chris Rand Oriental, NC

Thanks so much to everyone at SolarSME; especially Mario A, who provided a great experience from the start of the project to the very end! I recommend SolarSME for anyone interested in solar but unsure how to get started. I think you will find you get great value, great personalization, and great communication from start to finish.

1 year ago

Reply from Solar SME

We are very grateful to receive your positive feedback. Your kind words are truly appreciated. We are committed to providing the highest quality services and your feedback reinforces our efforts. We are honored to have you as a customer and hope to continue serving you. Thank you again for your support and choosing us as your preferred business. Once again, Thanks for rating 5 stars

Mar. 6th, 2023

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Rollie Cole Austin, TX

I worked with Josh L to investigate whether battery backup from this company was right for me. Although I concluded NOT at this time, I must commend Josh for his prompt and very helpful replies to all my questions, and for his knowledge of his offerings and his willingness to perform calculations about my situation.

1 year ago

Reply from Solar SME

Thanks for the 5 star rating. We are grateful for your kind words. We are happy that you had such a positive experience working with our team. We really appreciate that you took the time for such a detailed review. Thank you so much for your positive feedback.

Feb. 20th, 2023

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Stefo Millas Houston, TX

Emir was great to work with and he was very diligent and forthright during the design, procurement, and installation phases. All issues, however minor, were resolved quickly and completely. It was a pleasure working with Solar SME and I will recommend them highly to anyone wanting to install a solar system at their home.

1 year ago

Reply from Solar SME

Glad you liked our services. We made sure to recruit the most experienced staff. So that you don't have to worry about any issues during the installation phase. Emir is one of the most experienced service providers of our company. Glad he was able to resolve your issue on spot. Thank you so much for the 5-star review. It really means a lot to our company.

Jan. 31st, 2023

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Pamela Chesapeake, VA

Solar SME just finished the installation of our solar panels and it was a great experience. Everything was explained up front, with updates as the project progressed. Ruben K was our project manager and he did an excellent job of keeping everything on track. If you are thinking about going solar, I would definitely check Solar SME.

1 year ago

Reply from Solar SME

We appreciate your warm words. We are glad to know that you are satisfied with our team's performance and installation. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Ruben is a dedicated, team members. We made sure Ruben received your message. Thank you for sharing feedback and rating us 5 stars.

Jan. 31st, 2023

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Javaonline feast Little Elm, TX

We had a wonderful experience with Solar SME for solar planels installation. Project manager Emir did the great work in coordination with different teams and completing the project on time before the Year end. I'm impressed and recommend Solar SME highly!!

1 year ago

Reply from Solar SME

We are very happy to know that you are satisfied with Solar SME installation process. Thank you for rating 5 star to us.

Jan. 9th, 2023

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Norm Stewart Katy, TX

Areej Y, our Project Manager, did an excellent job - kept me completely informed and made sure we got our PTO on time to claim any tax credits in 2022. Overall, we are quite pleased with the system and it is performing as promised and sending power back to TXU.

1 year ago Edited January 5, 2023

Reply from Solar SME

We really appreciate that you took out time for sharing your feedback. We are glad to know that you are satisfied with our team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Areej is a dedicated team member. Thank you so much for rating us 5 stars to us.

Jan. 9th, 2023

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Thomas Merritt Plano, TX

Our solar panels were installed recently and we are happy with the result so far. Our project manager Andre provided excellent and timely communication throughout the project. The installation team was prompt, friendly and efficient. I definitely recommend Solar SME as a solar partner.

1 year ago

Reply from Solar SME

Thank You so much for your positive feedback. We are happy to know that you are satisfied with the Solar SME team's performance. Andre is a very hard-working person and an asset to us. Thanks once again for a 5-star rating.

Jan. 3rd, 2023

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Aaron Ganir TX

Solar SME makes the process easy. There are a lot of regulations and steps to go through and having great communication made the process worry free. Andre and Ray were very quick to respond to all my questions and was always just a phone call away. Thanks team! My solar project is done and I’m happy! Be patient as the process takes time.

1 year ago

Reply from Solar SME

We are glad that you are satisfied with our solar service and team's performance. Customer satisfaction is our priority and your valuable feedback motivates us. Also, we agree, Ray and Andre both are very hard-working managers. Thanks once again for rating 5 stars. We really appreciate that you took out time to share your feedback.

Dec. 27th, 2022

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Stephen J Houston, TX

Emir was easy to work with, knowledgeable on the project, and quick to respond. The project was planned well with the schedule steps laid out for me to understand. The installation was quick to follow the delivery of the equipment and done quickly. I highly recommend Solar SME as a provider.

1 year ago

Reply from Solar SME

Thank You so much for your positive feedback. We are happy to know that you are satisfied with the Solar SME team's performance. Emir is a very hard-working person and an asset to us. Thanks once again for a 5-star rating.

Dec. 19th, 2022

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Evan Johnston Austin, TX

My experience with Solar SME started positively in June 2022. Ray C was helpful in answering my questions and setting me up with an 8kW grid-tied PV roof-mounted system that would meet my energy needs. Raffy S and Eddie W have been the project managers and helped answer my questions. Initial installation went as planned in September, 3 months after signing the contract as expected. Then things went awry. The system failed inspection primarily because of major design flaws that were not compliant with local code. This fault is partially on SME for not doing enough due diligence to design a code-compliant system, but it is also the fault of the permit office which approved a design that would fail their own requirements. After another 4 months (7 months total) involving at least 3 different electrical contractors, the project passed inspection, but is still not operating due to a disagreement with the local utility. My advice to anyone using a solar installer who relies on contracted labor is to press for experienced, local electricians who know the code particularities of your region or to research them yourself.

1 year ago Edited February 13, 2023

Reply from Solar SME

Thanks for sharing your concerns, we will try to address all your concerns in the best possible manner as we can. We do agree that inspection got failed due to design flaws since there was not meter base mentioned in the designs. Firstly, the designs were approved by Austin Energy only then we were able to move ahead with the installation. No solar project can be installed without prior approval of designs by Austin Energy. It is very ironic that they themselves have rejected their own approved designs. Muhammad Arshad did his due diligence and followed every code that was following by the jurisdiction or else the design would not have been approved in the first place. Once we found out that Austin Energy requires Meter base installation, which I think was a news to all the contractors, we couldn’t find any meter base in the market that was in the approved list of AE. After this amendment from AE, all the contractors rush to get AE approved meter base that created surge in demand making it unavailable in the market. After almost 2 months later we were able to get hands on the meter. As for the FTCs, if the install is completed and payment has been made in full either by cash or loan then one is eligible for FTCs. As all the work has been completed & meter base installed so Mr. Evan is now eligible for FTCs.

Jan. 4th, 2023

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Cyndi O Suffolk, VA

1 year ago

Reply from Solar SME

We are glad to know that you are satisfied with our solar service and team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Thanks once again for rating 5 stars. We really appreciate that you took out time for sharing your feedback.

Dec. 7th, 2022

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S. Hasnain Rizvi Katy, TX

I had a wonderful experience with our installation form start to finish. It took a little longer, but that was due to the supply chain issues the globe is going through. So no ding on this team. Ryan managed my expectations throughout the journey.

1 year ago

Reply from Solar SME

Thank You for your feedback. We are glad to know that you are satisfied with our service. Ryan is a very dedicated employee indeed. Thanks for rating 5 stars.

Dec. 1st, 2022

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Dagmar Calleja Montgomery, TX

Great quality, wonderful costumer service, attention to all my requests I had a wonderful experience with Solar SME, and very particularly with Dan M, my project manager, who always had time for me, who helped us get the best options for our needs, and who had the sensibility to work at our own timing, since we were remodeling.

1 year ago

Reply from Solar SME

We are glad to know that you are satisfied with our solar service and team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Dan is a very hard working manager. Thanks once again for rating 5 stars. We really appreciate that you took out time for sharing your feedback.

Dec. 1st, 2022

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Ray Seward

Josh L was very responsive to all my questions and concerns concerning having solar panel system installed on my roof. He was able to provide me with the needed information to make an informed decision on whether a solar system was the right fit for me.

1 year ago

Reply from Solar SME

We really appreciate that you took out time for sharing your feedback. We are glad to know that you are satisfied with our team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Josh is a dedicated team member. Thanks once again for rating 5 stars.

Nov. 16th, 2022

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Steve Reich Leland, NC

Josh at SolarSME was a fantastic rep to work with on my solar project. He was very responsive either via email, text, or phone calls. Always followed up on my requests or concerns and detailed oriented with regards to the system specifics. Would highly recommend SolarSME and Josh again!

1 year ago

Reply from Solar SME

We really appreciate that you took out time for sharing your feedback. We are glad to know that you are satisfied with our team's performance. Customer satisfaction is our priority and your valuable feedback is a motivation for us. Also, we agree, Josh is a dedicated team member. Thank you so much for rating us 5 stars to us.

Nov. 7th, 2022

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Timothy Dole Alexandria, VA

Just completed install of my solar system using Solar SME, Inc. Project Manager Areej Y was great! She kept the project moving along and kept me informed along the way, always quickly responding to my questions! Very pleased with the service and work.

1 year ago

Reply from Solar SME

We are very happy to know that you are satisfied with Solar SME installation process. Indeed, Areej is a very dedicated team member of the company. Thank you for rating 5 star to us.

Oct. 25th, 2022

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Sam Gingles Kingsville, TX

Ray C of Solar SME was a pleasure to work with on our quest for going solar. He was courteous, professional, and extremely knowledgeable. Ray answered all of our questions thoroughly, in a timely fashion, and in a way that we could understand.

1 year ago

Reply from Solar SME

We appreciate that you take out time for sharing your experience. Thank you for rating 5 star to Solar SME. No doubt, Ray is a very hard working member of our team and we are happy that you are satisfied. Thanks once again.

Oct. 17th, 2022

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Petar Salakov

Basem, the project manager, worked tirelessly to have my problem resolved: I had a squirrel damage. He sent his team to change a faulty panel due to the rodent damage as well as he made sure I had a good grade rodent protection installed on my system. He worked early on the weekend to oversee the project and make sure the mission was completed.

1 year ago

Reply from Solar SME

Thank You for the positive feedback. Customer Satisfaction is our priority and we are glad that you are satisfied with our services and team performance. Thanks for rating 5 star to us!

Oct. 17th, 2022

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Pete M Stanton, TX

My project coordinator was Johan. He did a fantastic job. I signed contract in late June. My solar panels were installed on September 28 which was right on schedule. I was told the entire process would take 3-4 months. Johan did a fantastic job answering all my questions and making sure the process went as planned

1 year ago

Reply from Solar SME

Thank You for rating 5 Star to Solar SME installation service. We are happy that your solar installation experience with us is satisfactory. Thanks once again for taking out time for review.

Oct. 7th, 2022

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Nicholas Goad Falls Church, VA

Had a great experience from negotiating price and contract terms, shepherding the design & approval process as quickly as possible, and a quick clean installation. Very pleased with our new system and especially felt taken care of by Ryan the PM.

1 year ago

Reply from Solar SME

Thank You for sharing your positive experience feedback with Solar SME. We are happy to know that you are satisfied with our team and installation process. We hope that you will enjoy lots of savings with Solar. Thanks for rating 5 star once again.

Sep. 19th, 2022

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M Barone Lansdale, PA

Thanks Solar SME for helping me be part of the solar community. It was a pleasure to work with everyone from pre sales (Ray), project management (Rick) and installers (DJ) to get here through all hurdles. I am very pleased even if the process took much longer than anticipated.

1 year ago

Reply from Solar SME

Hi Mr Barone, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 14th, 2022

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Carl Engutan Coraopolis, PA

Purchased in November. Completed in late April. Raffy kept me updated all along the way. Even when install was complete, we weren't satisfied with the exposed wiring. Raffy worked with the installers and they took care of it. We're up and running now with no issues. Thanks!

1 year ago

Reply from Solar SME

Hi Carl, Thank you for your feedback. We really appreciate your response on our services. Regards, Solar SME, Inc.

Jul. 14th, 2022

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sammy abdullah Houston, TX

I really enjoyed my experience with Xavier L at SolarSME. He's been very transparent, fast, and overall has been a joy to work with. He was the first person to get us a quote, answered all our questions, and worked diligently to win our business.

2 years ago

Reply from Solar SME

Hello Sammy,
Thank you for reviewing Solar SME. Really appreciate it.
Thanks!
Solar SME, Inc.

Sep. 1st, 2021

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Sturm breakers Roxana, IL

Did a great job. Took a little longer than I like but, I guess it mostly because of the pandemic. I really appreciate them not trying to price gouge me and didn’t try to pressure me into buying. Just make sure that you request they install all CT’s if Enphase install so you can see what is exported and imported.

2 years ago

Reply from Solar SME

Hello,
Thank you so much for an amazing feedback.
We really appreciate it.
Regards,
Solar SME , Inc.

Jun. 28th, 2021

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Kevin Brock Lawrenceville, GA

Alex listened to what we wanted and quickly adjusted the quotes as needed and was very responsive. He and SolarSME provided the best estimate, quality panels and certifications compared to the others we received. We appreciate all the help getting our solar project started. We switched from another company that had come to our house. Thanks!

2 years ago

Reply from Solar SME

Hello Kevin!
Thank you for your feedback, we're glad to know that Alex was helpful to you.
Good luck with your solar install!
Regards,
Solar SME, Inc.

Jun. 11th, 2021

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Joseph S. Corpus Christi, TX

While we did not end up picking SolarSME for our solar project, Alex T. was awesome. He worked very hard to make sure we understood everything about the system he was selling and what it would me for us. Truly one of the best sales reps I have ever had the opportunity to work with.

3 years ago

Reply from Solar SME

Hi Joseph,
Thanks for an amazing feedback. Wishing you good luck for your solar journey!
Regards,
Solar SME, Inc.

Apr. 26th, 2021

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M. Raju Roswell, GA

Omar A. was the best! He really provided answers to all the questions I had ongoing on solar. Continued to follow up and clarify how each component and value it brings overtime. I was unable to move forward with the project due to other reasons, but I would be recommending Omar to all those who need to go solar.

3 years ago

Reply from Solar SME

Hi M,
Thank you so much for an amazing feedback for Omar. We're glad he was of much help to you.
Best Regards, Solar SME, Inc.

Mar. 3rd, 2021

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Evan Wallace Atlanta, GA

I was incredibly happy with the consultation process that Solar SME presented me and my family with. All of my questions were addressed thoroughly and the representative, Mike, was very knowledgeable and pleasant to talk with. We didn’t end up deciding on solar just yet but Solar SME offered a unique and incredibly appealing solution!

3 years ago

Reply from Solar SME

Hello Evan
Thank you for reviewing our services. We're glad Mike could be of great help to you.
Hoping to hear back from you soon and help you make your decision!
Best Regards,
Solar SME, Inc.

Feb. 22nd, 2021

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Del Emery Toccoa, GA

I bet much appreciate the job Mike did pulling together the right size system at the right price for us. I do wish that I could have been placed with a customer service person that spoke better English. This is probably my fault because I know that he is trying very hard to speak the best English but I just can't understand him. I asked that he communicate with me only in writing, which he is, and that helps.

3 years ago

Reply from Solar SME

Hello Del,
Thank you for your feedback. We are glad that you're satisfied with the services that were provided to you.
Next time, we'll make sure to assign a sales representative to you who can speak English fluently.
Best Regards,
Solar SME, Inc.

Feb. 16th, 2021

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John Hemphill Arlington, VA

Our condominium recently investigated the use of solar panel to reduce our electrical costs. Solar SME, leaded by Xavier L submitted an extremely comprehensive and professional proposal. In addition Mr. Lee was very responsive to our followup questions.

3 years ago

Reply from Solar SME

Hi John,
Thank you so much for your positive feedback.

Jan. 29th, 2021

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Dboxer4 San Antonio, TX

Excellent experience with Xavier L, one of their energy consultants. He took time explaining the different solar panel options and their pros and con. I felt very comfortable going through the quote process and his response time was outstanding, within minutes he had feedback. Solar SME provides excellent value for their service.

3 years ago

Reply from Solar SME

Hi Dboxer,
Thank you for reviewing Solar SME.
We constantly work on providing the best services for our clients and we're glad to hear that Xavier did exactly that!
Best Regards,
Solar SME, Inc.

Nov. 5th, 2020

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Gene Philadelphia, PA

Well Xavier was very helpful in setting up my solar system going through all the options and the utube video’s were very easy to Understand. explaining how it all comes together He kept in contact with me Daly and got me the best deal with the financial company he could thank you xarvier

3 years ago

Reply from Solar SME

Hi Gene,
Thank you for taking out the time to leave a review for Solar SME.
We're extremely glad to know that all your queries were taken care of by Xavier.
At Solar SME, customer satisfaction is always the first priority for our employees.
Best Regards,
Solar SME, Inc.

Oct. 27th, 2020

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Rubius Avonside Lynchburg, VA

I am currently working with Solar SME to get my solar panels installed at my house. We are still in the middle of permitting, Design Approvals and Loan paperwork but the customer service provided by Alex, Steve and Zack has been amazing. They have answered all my questions so far and have been quick to response to any inquires. You are all doing a great job, glad I decided to go with Solar SME! :)

3 years ago

Reply from Solar SME

Hi Rubius,
Thank you for choosing Solar SME.
We look forward to having your system up and running in no time!
Best regards,
Solar SME, Inc.

Oct. 27th, 2020

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Alonzo Marroquin Humble, TX

Xavier Has laid out a great timeline And everything is falling into place. My HOA and centerpoint process was smooth. Awaiting the panel installation. I’m extremely happy and highly recommend Solar SME and Xavier to family , friends, and neighbors.

3 years ago

Reply from Solar SME

Hi Alonzo,
We appreciate your positive review for our services.
Glad to know that Xavier has been able to work up to your expectations.
Best Regards,
Solar SME, Inc.

Oct. 27th, 2020

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Bob Staton Beckley, WV

Great communication very professional and kind and knowledgeable

2 months ago

Reply from Solar SME

We're thrilled to hear about your positive experience with SolarSME! Thank you for choosing us!

Feb. 17th, 2024

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Islah Ahmed

Personnel have high level of expertise in their respective area of work, engineers, managers and management.

4 months ago

Reply from Solar SME

We sincerely appreciate your positive feedback! Thank you for acknowledging our attention to detail. Thanks once again for choosing us

Dec. 24th, 2023

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PhillipNguyen706 Springfield, PA

The best company, Ray and Adam in sale team are great Denis L installation manager is so helpful and professional

4 months ago Edited December 11, 2023

Reply from Solar SME

We're happy to hear about your positive experience with our team. Thank you for choosing SolarSME and rating 5 stars.

Dec. 12th, 2023

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Travis Major

Faris and his team are great, easy to work with and very professional. Would highly refer them to anyone!

5 months ago

Reply from Solar SME

Thank you for your positive feedback! We appreciate your kind words. We strive for professionalism and ease of collaboration. Thanks once again for 5 stars!

Nov. 21st, 2023

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Verified Customer

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LK Austin, TX

Very satisfied. Travis was outstanding. Honest, diligent and responsive. Highly recommend them for installs.

2 years ago

Reply from Solar SME

Hello LK,
Thank you for your feedback.
Regards,
Solar SME, Inc.

Oct. 25th, 2021

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Verified Customer

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Dusten

Attentative and accommodating from start to finish. Worked with me to meet my financial requirements to make the project worthwhile.

3 years ago

Reply from Solar SME

Hi Dusten!

Thank you for reviewing our services! Happy to know you're satisfied with your project.
We always make sure that our clients make the most out of their investment.

Regards,
Solar SME, Inc.

Sep. 22nd, 2020

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Donte Thomas Claxton, GA

Mr. R do a great job in providing excellent tech support. We had a wonderful experience with Solar SME. They worked hard to get the project finished. We would gladly work with Solar SME again.

1 year ago

Reply from Solar SME

Thank You for your feedback. We are glad to know that you are satisfied with our service. Thanks for rating 5 stars.

Apr. 3rd, 2023

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Nick Fiorello

My system has been running since 2020, but required some repairs recently. While there were some initial problems getting in touch with someone, once I had their attention, they worked really hard to make sure everything was fixed to my satisfaction. System is back to 100% and I'm happy with the outcome.

1 year ago Edited March 30, 2023

Reply from Solar SME

Hello Nick! We sincerely regret the inconvenience. We have been informed by our service team that microinverters have been replaced and our team is constantly monitoring your system to make sure of its performance. We confess the delay in the process but it was only due to late shipment. For further assistance, Faris and Basem are available. Thank you

Feb. 15th, 2023

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Vincent Liu Sugar Land, TX

The whole process is pretty smooth with Zen's excellent customer services. He is very efficient and fast in responding my questions and concerns. I would highly recommend Zen to anyone. Thank you Zen!

1 year ago

Reply from Solar SME

We really appreciate that you take out time for the review. Thank You soo much for your positive feedback. We are very glad to know that you are satisfied with our team performance. Zen is a dedicated employee indeed. Thanks once again for rating 5 stars.

Feb. 3rd, 2023