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Palmetto

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6.7

Overall Score

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LAST UPDATED: February 12th, 2024

Palmetto was founded in 2010 by Chris Kemper, who, after years of working for some of the world's leading organizations on climate change, realized that stopping climate change would not be possible without changing our energy system quickly and on a massive scale. Palmetto's vision is to make renewable energy resources a right and not a privilege; what Palmetto likes to call the "democratization" of energy.

Palmetto's clean energy platform technology company has helped thousands of homeowners go solar. Currently, Palmetto offers its solar panel and solar battery storage services in 17 states.

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The Good

  • Forecast Your Savings
  • Handles Everything from Financing to Installation
  • Extended Protection
  • Financing Options
  • Positive Customer Reviews and a High Response Rate 

Forecast Your Savings 

Before even consulting with Palmetto, homeowners can forecast their savings in just a few short minutes with Palmetto's solar savings estimate calculator. This is a free estimate to find out just how much you can save on your utility bill without directly speaking with anyone from the company.

Many solar installation companies require a meeting before providing this information. The more you know about solar during the research phase, the better.

If you are happy with the numbers, then you can easily schedule a consultation for a more in-depth, personalized solar quote for your unique solar array.

Handles Everything from Financing to Installation 

For many homeowners, all the licenses, permits, technologies, incentives, municipal requirements, and schedule juggling can be pretty overwhelming (if not downright demotivating). When there are multiple points of contact for consumers across various third parties, crucial details can fall through the cracks.

To help lighten your load, Palmetto offers clients a variety of end-to-end solar solutions that allow you to relax. The company oversees everything from financing, design, engineering, permitting, and installation.

Extended Protection 

In addition to the typical warranties provided by players in the solar industry, Palmetto offers an additional monitoring option.

Palmetto offers homeowners a little extra protection for their rooftop solar panels for less than $10 per month

In 2021, Palmetto launched its new solar energy monitoring program, Palmetto Protect. It is available through the company app and provides information on energy production, consumption (if applicable), and savings. This app is excellent for homeowners who want to monitor their solar panel's productivity easily and, of course, their savings.

In addition to the basic Palmetto Protect plan, Palmetto offers three paid versions - ranging from $8 per month to $49 per month. Each plan comes with different benefits.

Essentials Plan 

  • 24/7 proactive monitoring by the Palmetto team
  • Monthly system review and personalized recommendations to optimize energy efficiency and save money
  • Prioritized support and troubleshooting
     

Standard Plan 

  • Annual on-site visual inspection to ensure overall system health
  • System health report based on visual inspection
  • Discounts from top-rated local service providers for any new products or services

Premium Plan 

  • Annual panel cleaning (up to 25 panels) or one free service visit
  • Guaranteed service appointments within 24 hours
  • Consultation on a potential smart device, storage, and EV savings

Palmetto's extended protection is entirely optional but could help you optimize your savings and ensure that your solar energy system is working at full efficiency. Not only would you get 24/7 professional monitoring services from the Palmetto Team, but a representative would also visit annually to ensure your panels are in good working condition.

Financing Options 

The majority of Palmetto customers finance their solar systems with no money down.

Palmetto has a dedicated customer care team available to explain, clarify, and help you determine your financing options, including system costs, monthly savings, and loan payments.

As you approach solar financing, be sure to consult a tax professional regarding federal and state solar incentives, as the current tax credit applies to any taxes owed for that calendar year. Your usable credit will vary depending on your financial situation.

Positive Customer Reviews and a High Response Rate

Despite a few complaints about delayed communication, the majority of Palmetto's reviews attest to exceptional customer service and an easy solar panel installation process. Palmetto Solar actively interacts with customers online and has a 100 percent review response rate. You can read Palmetto Solar reviews below to see what past and current customers have to say about this solar company.

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Customer Review: Laura McPherson from Fontana, CA

"Palmetto made my transition from electric to solar so, so easy. All I had to do was sign paperwork, everything else was taken care of on my behalf. Sara also kept in informed of all stages moving forward."

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The Bad

  • Not Available Nationwide

Not Available Nationwide 

Palmetto is currently only available in 17 of the 50 states. If your state is not listed below, double-check the Palmetto website to see if operations have expanded to your state. If not, you'll have to research and find another solar company to work with.

As of February 2024, Palmetto operates in the following states:

  • Arizona 
  • California
  • Colorado
  • Connecticut
  • Florida
  • Georgia
  • Illinois
  • Maryland
  • Massachusetts 
  • Michigan
  • New Jersey
  • North Carolina
  • Ohio
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Virginia

Palmetto may have plans to expand its solar services to the entire nation, but the timeline for potential expansion is undisclosed.

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The Bottom Line

As the cost of conventional electricity rises, Palmetto prides itself on helping solar customers save thousands of dollars with its residential solar power systems - all while investing in clean energy sources.

With Palmetto, homeowners can rest assured that everything is taken care of since the company has a fully distributed network and is actively present throughout all stages of the process. The company has been around for just over a decade and has already helped thousands of families across the globe.

Palmetto's services are not yet available to all residents of the United States, so before you bank on this company, double-check to see if your home is within the service area.

We always recommend consumers read verified reviews as they shop for home services. Consult the 190+ Palmetto solar reviews below to hear what homeowners have to say about this company. Within the solar reviews, you can search for specific keywords that are important to you, like "utility bill," "financing," "solar equipment," and "customer service." 

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Star Rating

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4.0

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205 Reviews

Review Breakdown

5 grade

60%

4 grade

10%

3 grade

11%

2 grade

6%

1 grade

12%

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Megan Cottrell Grand Rapids, MI

Good experience with installation. Bad experience with customer service. I can't get on the app, and no one can tell me how to successfully set or re-set my password (link is not working). Customer service doesn't seem to be actually reading emails, and they told me my system wasn't approved to be turned on, even though I had multiple confirmations that it was and my intermediary told me so. Not impressed!

1 year ago

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Reply from Palmetto

Megan, thank you for providing your feedback and letting us know about this issue. We apologize for any inconvenience this may have caused. We see that our customer experience team reached out on 7/8/22 via phone and email. Also confirmed successful sign into the app. Please let us know if you have additional questions. . Please contact us at (855) 339-1831 or by email at [email protected] and we'd be happy to help you out.

Jul. 15th, 2022

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Clarice Anderson

Communication is awful. I still have no idea when my system will be hooked to the grid. My installation was done in one day mid December and I have been the one to contact Palmetto. Would be nice to know when my system will be operational.

2 years ago Edited January 10, 2024

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Reply from Palmetto

Thank you Clarice for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

Feb. 10th, 2022

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Thomas Gardner Albuquerque, NM

my system was installed on 11/18/21. City inspector came out on 11/23/21 and red tagged the system. Finally, on 1/18/22, on the third try, the city inspector green tagged the installation. I was able to turn on my solar system on 1/26/22. If the installers were competent my system would have been on by 11/30/21. So it took an extra 2 months to utilize my system. That cost me an additional $155 in electric bills because of their incompetence.

2 years ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We reached out and left you a voicemail.

Feb. 2nd, 2022

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Leysan Ayala-Carbonell Burlington, NC

They installed the panels, got paid and forgot. The panels have been on the roof of my house for 2 months and they still don't work. All the inspections have already come, Nobody tells me when they will be in operation. I have asked several agents and still without working.

1 year ago

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Reply from Palmetto

Leysan, thank you for providing your feedback and letting us know about the timeline for your project was longer than expected. In addition to the communication concerns. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We sent you an update on your project via email today. Please contact us at (855) 339-1831 or by email at [email protected] if you have any questions or concerns.

May. 18th, 2022

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Irene Palaita North Las Vegas, NV

Trying to get a hold of customer service for assistance is a joke!!! My HOA did not get the proper application completed by Palmetto in order to install the free patio cover.

2 years ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Regarding the patio cover, Palmetto does not offer these types of non solar services or items. We reached out today regarding your concerns.

Feb. 23rd, 2022

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jeff landis Youngstown, OH

Snow was not explained well enough after install no one has come back to explain anything. Now I find out not producing power when snow is on roof. also told did not have too climb up on roof too keep power working

2 years ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Jeff. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly. In addition, we have emailed you a link to our blog post regarding solar seasonality.

Feb. 10th, 2022

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Alma Diaz Whitsett, NC

During the initial meeting they told us things that were not true. They also have terrible communication and people weren't on the same page about things.

1 year ago

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Reply from Palmetto

Alma, thank you for providing your feedback and letting us know about this issue. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to [email protected] with the name the account is under, your address, or phone number so we may better assist you. Thank you.

Oct. 7th, 2022

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Jade Alhambra, CA

Installation process is very slow. It's been half a year. The solar panel is not in service e, not even half way done and I have to start making payments. It's ridiculous

1 year ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Jade. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. To ensure we communicate with you based on your account details, please contact us at (855) 339-1831 or by email at [email protected] and we'd be happy to help you out.

Jun. 6th, 2022

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Joanna Bissell York, PA

The system isn't producing enough power for even half of our electrical needs. We feel lied to. We still have a high electrical bill and now a $40,000 debt.

1 year ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Joanna. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to you as well.

Jun. 6th, 2022

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Lizeth Lopez Rojas Willow Spring, NC

Seems super nice people but they are taking more time that they promise and now they aren't responding with the current status. So I am not sure how to tate them after that

1 year ago

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Reply from Palmetto

Lizeth, thank you for providing your feedback and letting us know about this issue. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to [email protected] with the name the account is under, your address, or phone number so we may better assist you. Thank you.

May. 18th, 2022

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Sarina Brion Blanchardville, WI

Our solar system has been installed since March. We have had no contact from them, I have no idea what is going on, haven't heard from anyone.

1 year ago

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Reply from Palmetto

Sarina, thank you for providing your feedback and letting us know about this issue. We apologize for the concerns you have had with the interaction with us. We see that you have been in recent contact with our customer experience team regarding your concerns. Please reply to the email that sent to earlier today if have an additional questions. Thank you

May. 18th, 2022

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Char schiedel

It's been 10 days. We still have not heard from an inspector. I chatted with someone. They said they would be reaching out. Still nothing.

1 year ago

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Reply from Palmetto

Char, thank you for providing your feedback and letting us know the timeline has been longer than expected. We set a high standard for ourselves and are sorry to hear that standard was not met. We will be reaching out to provide an update shortly.

Apr. 14th, 2022

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Ian

Been installed for over a month and the system is not up and running.

1 year ago

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Reply from Palmetto

Ian, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns shortly.

Jul. 19th, 2022