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Palmetto

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6.7

Overall Score

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Angelo Rodriguez Wenonah, NJ

Professional and courteous staff. Excellent communication. Thorough and detailed.

2 years ago

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Reply from Palmetto

Thank you so much for your kind words, Angelo. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 24th, 2022

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Tolu Ajayi Fall River, MA

There are some stuff that needs to be worked on, like the agent made a promise that is not fulfilled yet, if he does I will update this review.

2 years ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We have one of our specialist helping to resolve the concern. Once we have an update we will be reaching back out.

Feb. 23rd, 2022

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star star star star star

Dennis Bowden Manheim, PA

Ease of working with all teams involved in the process. Great commination from everyone.

2 years ago

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Reply from Palmetto

Dennis, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 24th, 2022

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star star star star star

Paul Vink Hudsonville, MI

They did an excellent job. The installation was completed on a very cold day in December.

2 years ago

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Reply from Palmetto

Paul, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. Welcome to the Palmetto family and wish you decades of sunny days!

Feb. 17th, 2022

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star star star star star

Mason Las Vegas, NV

Very quick to activation, keeping in mind our HOA took a while so that wasn't on Palmetto

2 years ago

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Reply from Palmetto

Mason, thank you for the high marks, we sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 10th, 2022

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star star star star_border star_border

Luz wimberly Florence, AZ

Haven't had a great experience for my first time since i was told I had to pay 200$ for them to come and check out there problem

2 years ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

Feb. 3rd, 2022

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star star star star star

Bonnie Benitez Winder, GA

Great company, Handel every situation and concerned I had.Would highly recommend.

2 years ago

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Reply from Palmetto

Thank you for your high praises, we are honored to partner with you. Welcome to the Palmetto Family, Bonnie! Cheers to sunny days and clear skies!

Dec. 20th, 2021

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Mariah Dimm Lancaster, PA

Absolute worst customer experience I have ever had. My panels have been installed in August and according to Palmetto, we are waiting on Permission to Operate from my utility company. I was originally told Palmetto submitted for PTO on 10/13… I speak to another Palmetto rep who tells me PTO was submitted on 10/18. They have made up stories and lies throughout the whole process. I finally call my utility company and they tell me they still have not received the signed certificate of completion from my solar company. At this point I don’t even want these panels anymore. Signed the contract in May and we are almost in November and I have yet to be able to use the panels that have been sitting on my roof for 2 months now. They put the blame on everyone else because they are not diligent in their efforts or process’. The only “good” thing is they agreed to pay my payments until I am up and running. They paid October's and I got a bill for November saying they will automatically withdraw it from my account. I contacted the VP who said they “forgot” to submit to have this payment taken care of but will get it done.

1 year ago

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Reply from Palmetto

We are sorry to hear about our customers experience and the misinformation. Signatures were requested from the customer on October 12th, which included the documents needed for the utility company. We were then able to submit and receive confirmation from the utility company that they are in the review process on October 18th. Once we receive authorization to operate, we will be able to activate the system! The customer advocacy representative will continue to keep the customer updated!

Oct. 28th, 2022

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maja s Columbus, OH

I have absolutely no faith in this company. I think the tactic is to get your solar panels installed make it seem smooth and seamless and then completely fail to have an inspection done to actually get use out of said panels. If you have to contact customer service multiple times a week for over a month now to be told the same exact thing “we will send a message to the scheduling team”. This does big fat NOTHING as I have yet to hear from anyone on that end of things. When asking to speak to supervisor I was told one would call back within 48 hrs and no one did (of course ). Even if they said we are low on inspectors it may be awhile I would understand (wouldn’t be happy but would at least know what is happening) because at this point I am paying for useless black squares on my roof that are supposed to be helping me SAVE money.

1 year ago

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Reply from Palmetto

Maja, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns.

Sep. 7th, 2022

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star star star star star

Ric Teves Marion, MA

Seamless from purchase to installation and use. We've had them for a year.

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Ric. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 29th, 2022

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star star star star star

J Watson Winder, GA

Very easy to deal with, quick to respond when I had a question.

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, J Watson . We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 29th, 2022

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star star star star star

Scott Forbes

friendly and helpful people who take the time to answer any questions

1 year ago

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Reply from Palmetto

Scott, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 19th, 2022

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star star star star star

Kevin lenz Mahaffey, PA

They started on time. Quality of was great and everything went as they said.

1 year ago

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Reply from Palmetto

Kevin, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family this past year and wish you continued decades of sunny days!

Jun. 30th, 2022

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star star star star star

Dena Byler Andover, OH

I just got a put in not too long ago so far I have not had a problem

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Dena. We appreciate you taking the time out to share your experience with us.

Jun. 6th, 2022

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star star star star star

James Gregory Pittsburgh, PA

everyone delt with was very professional and answered any question I had.

1 year ago

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Reply from Palmetto

James, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us over the past year. We are glad to have you part of the Palmetto family and wish you decades of sunny days and continued lower utility bills!

May. 26th, 2022

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star star star star star

Brian Cheguis West Palm Beach, FL

Immediate service and competent Staff that solve problems as they arise!

1 year ago

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Reply from Palmetto

Brian, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 26th, 2022

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Patricia Talton Charleston, SC

On time great people great very respectful no mess to clean up

1 year ago

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Reply from Palmetto

Patricia, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 23rd, 2022

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Sarina Brion Blanchardville, WI

Our solar system has been installed since March. We have had no contact from them, I have no idea what is going on, haven't heard from anyone.

2 years ago

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Reply from Palmetto

Sarina, thank you for providing your feedback and letting us know about this issue. We apologize for the concerns you have had with the interaction with us. We see that you have been in recent contact with our customer experience team regarding your concerns. Please reply to the email that sent to earlier today if have an additional questions. Thank you

May. 18th, 2022

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Jerome Perry Rincon, GA

Because they are very knowledgeable about how the panel operated

2 years ago

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Reply from Palmetto

Jerome , thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 13th, 2022

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star star star star star

Karen Gihle Camp Verde, AZ

They were very informative friendly and answered all my questions

2 years ago

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Reply from Palmetto

Karen ,thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 13th, 2022

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April

Really unclear who I am supposed to get a hold of/my status and next steps easily. Install people were great.

2 years ago

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Reply from Palmetto

April, thank you for your feedback. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to [email protected] with the name the account is under, your address, or phone number so we may better assist you. Thank you.

Apr. 14th, 2022

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Char schiedel

It's been 10 days. We still have not heard from an inspector. I chatted with someone. They said they would be reaching out. Still nothing.

2 years ago

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Reply from Palmetto

Char, thank you for providing your feedback and letting us know the timeline has been longer than expected. We set a high standard for ourselves and are sorry to hear that standard was not met. We will be reaching out to provide an update shortly.

Apr. 14th, 2022

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star star star star star

Karon Siano Bath, MI

The installation process was really smooth, very professional service

2 years ago

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Reply from Palmetto

Thank you so much for your kind words, Karon. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 24th, 2022

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star star star star star

Guillermo Cuevas Montgomery Village, MD

Palmetto people, call you and when you call them, they answer to you. 👍

2 years ago

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Reply from Palmetto

Guillermo, thank you for the high marks. We sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 24th, 2022

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star star star star star

Larrenton forrest Brockton, MA

Excellent customer service , easy to contact, excellent cummunication

2 years ago

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Reply from Palmetto

Thank you for the high marks and kind words, Larrenton. We sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 24th, 2022

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star star star star star

Bev Reber Reading, PA

They were very reliable and nice guys to deal with and very helpful

2 years ago

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Reply from Palmetto

Thank you so much for your kind words, Bev. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family!

Feb. 24th, 2022

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Thomas Gorman Cedar Springs, MI

I feel like my system is way under performing. I have been trying to wait to review but I have seen no improvement.

2 years ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly. In addition, we have emailed you a link to our blog post regarding solar seasonality.

Feb. 23rd, 2022

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star star star star star

Felicia Williams De Land, FL

They are very professional and work with you through the whole process

2 years ago

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Reply from Palmetto

Felicia, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 24th, 2022

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star star star star star

Jim Henderson, NV

Everything was done in a professional manner and in a timely manner.

2 years ago

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Reply from Palmetto

Thank you so much for your kind words, Jim. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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star star star star star

Josefina Baltazar Orlando, FL

the installed panels produce energy to save me a lot in utility expenses

2 years ago

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Reply from Palmetto

Thank you so much for your kind words, Josefina. We appreciate you taking the time out to share your experience with us. We are glad your system is helping with those utility expenses. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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Patricia H Porter

The billing and payment process and amount billed was not explained well at all. The last person to complete the installation and turn on the system was the only person that made sense in the billing, he explained it to me and took the time to answer my questions

2 years ago Edited January 10, 2024

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Reply from Palmetto

Patricia, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We have sent you an email with an update on your project, regarding the inspection. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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star star star star star

Ronald Sapp Las Vegas, NV

Easy and quick install. took care of almost all paper work and approval.

2 years ago

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Reply from Palmetto

Thank you so much for your kind words, Ronald. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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star star star star star

Tim Rood Cedar Springs, MI

Customer service & product quality, friendly and helpful sales staff

2 years ago

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Reply from Palmetto

Thank you so much for your kind words, Tim. We appreciate you taking the time to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 3rd, 2022

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star star_border star_border star_border star_border

Dan Barie Canonsburg, PA

I’m not happy with the “service after the sale”! My system was installed in late May or early June—perfect for the summer months of sun, BUT it is still not operational at this point in time. Therefore, I am paying for something that should be paying for itself. I am very dissatisfied with the service and the response time, and at this point in time (August 26, 2022), I still do not know when my system will be fixed. In good conscience I cannot and will not recommend Palmetto to anyone in my sphere of influence!

1 year ago

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Reply from Palmetto

Dan, thank you for providing your feedback and letting us know about this topic. We set a high standard for ourselves and we are sorry to hear that standard was not met in your interaction with us. We will contact you regarding your concerns shortly.

Aug. 26th, 2022

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star star star star star

Lisa Royersford, PA

Easy to work with. Did what they promised.

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Lisa . We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Oct. 7th, 2022

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star star star star star_border

Karen Henry Suffolk, VA

Staff is professional and friendly project done timely fashion.

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Karen. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 29th, 2022

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star star star star star

Golnoush

They worked so fast and very professional

1 year ago

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Reply from Palmetto

Golnoush, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 19th, 2022

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star star star star star

ROCIO DAVILA

Very good customer service, staff very professional

1 year ago

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Reply from Palmetto

Rocio, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 19th, 2022

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star star star star star

John Vaughn South Dennis, MA

They have walked us through every step of the way to solar.

1 year ago

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Reply from Palmetto

John, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 15th, 2022

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Cindy Pittsburgh, PA

I am an established and satisfied customer.

1 year ago

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Reply from Palmetto

Cindy, thank you for the high marks, we sincerely appreciate it. We are glad to have you part of the Palmetto family this past year and wish you decades of sunny days and lower utility bills!

Jul. 15th, 2022

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Tina Biggert Oak Harbor, OH

Panels STILL not energized but were installed over 3 months ago. We can't seem to get any answers from Palmetto or Commonwealth Emergy

1 year ago

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Reply from Palmetto

Tina, thank you for speaking with me today. Once receive permission to operate from Toledo Edison we will reach out.

Jul. 15th, 2022

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star star star star star

Maria santamaroa Hawthorne, NJ

Fast installation, professional working.

1 year ago

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Reply from Palmetto

Maria, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jun. 30th, 2022

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star star star star star

Young Jung Bedford, MA

Palmetto took care of details for customer

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Young. We appreciate you taking the time out to share your experience with us. We are wishing you decades of sunny days and lower utility bills!

Jun. 6th, 2022

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star star star star star

Eka Kristianti Saint Joseph, MI

Great salesperson, professional, caring, thoughtful.

1 year ago

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Reply from Palmetto

Eka, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 26th, 2022

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Silvia sosa Winston Salem, NC

They're very nice people they have a good experience

1 year ago

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Reply from Palmetto

Silvia, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 23rd, 2022

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star star star star star

Jim Edwards Latta, SC

They've always been there to answer my inquiries

1 year ago

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Reply from Palmetto

Jim, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family over the last year and wish you decades of sunny days and continued lower utility bills!

May. 23rd, 2022

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star star star star star

Oscar Acworth, GA

Good service good help and responsibilities

1 year ago

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Reply from Palmetto

Oscar, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 23rd, 2022

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star star star star star

James Briola Ambridge, PA

Handled everything in a very professional manner.

1 year ago

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Reply from Palmetto

James, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family over the last year and wish you decades of sunny days and continued lower utility bills!

May. 23rd, 2022

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star star star star star

Genepetroli Canton, OH

They came in and got the job done thanks

1 year ago

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Reply from Palmetto

Gene, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 23rd, 2022

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star star star star star

David crux Apopka, FL

Professional, clear expectations, communication

2 years ago

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Reply from Palmetto

David, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 13th, 2022