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Palmetto

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7.3

Overall Score

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LAST UPDATED: October 6th, 2022

Palmetto was founded in 2010 by Chris Kemper, who, after years working for some of the world’s leading organizations on climate change, realized that stopping climate change would not be possible without changing our energy system quickly and on a massive scale. Palmetto's vision is to make renewable energy resources a right and not a privilege; what Palmetto likes to call the "democratization" of energy.

Palmetto’s clean energy platform technology company has helped thousands of homeowners go solar. Currently, Palmetto offers its solar services in 23 states, with growth expected to continue in 2022 and beyond. 

Additionally, the company boasts that Palmetto homeowners are on track to prevent more than two million metric tons of carbon dioxide from reaching our atmosphere — as of Summer 2022. 

Video Customer Reviews

Melissa Carlon Customer Review Video About Palmetto

Melissa Carlon

Ty Neal Customer Review Video About Palmetto

Ty Neal

Sabrina Adleman Customer Review Video About Palmetto

Sabrina Adleman

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The Good

  • Forecast Your Savings 
  • Handles Everything from Financing to Installation 
  • Extended Protection 
  • Financing Options 

Forecast Your Savings 

Before even consulting with Palmetto, homeowners can forecast their savings in just a few short minutes with Palmetto's solar savings estimate calculator. This is a good way to find out just how much you can save on your electric bill without directly speaking with anyone from the company. 

Many solar installation companies require a meeting before providing this information. The more you know about solar during the research phase, the better. 

If you are happy with the numbers, then you can easily schedule a consultation for a more in-depth, personalized solar quote for your unique solar array. 

Handles Everything from Financing to Installation 

For many homeowners, all the licenses, permits, technologies, incentives, municipal requirements, and schedule juggling can be pretty overwhelming (if not downright demotivating). When there are multiple points of contact for consumers across various third parties, crucial details can fall through the cracks. 

To help lighten your load, Palmetto offers clients a variety of end-to-end solar solutions that allow you to relax. The company oversees everything from financing, design, engineering, permitting, and installation.

Extended Protection 

In addition to the typical warranties provided by players in the solar industry, Palmetto offers an additional monitoring option. 

Palmetto offers homeowners a little extra protection for their solar panels for less than $10 per month

In 2021, Palmetto launched its new solar energy monitoring program, Palmetto Protect. It is available through the company app and provides information on energy production, consumption (if applicable), and savings. This app is excellent for homeowners who want to monitor their solar panel's productivity easily and, of course, their savings. 

In addition to the basic Palmetto Protect plan, Palmetto offers three paid versions — ranging from $8 per month to $49 per month.  Each plan comes with different benefits. 

Essentials Plan 

  • 24/7 proactive monitoring by the Palmetto team 
  • Monthly system review and personalized recommendations to save energy and money
  • Prioritized support and troubleshooting 

Standard Plan 

  • Annual on-site visual inspection to ensure overall system health 
  • System health report based on visual inspection 
  • Discounts from top-rated local service providers for any new products or services 

Premium Plan 

  • Annual panel cleaning (up to 25 panels) or one free service visit 
  • Guaranteed service appointments within 24 hours 
  • Consultation on a potential smart device, storage, and EV savings

Palmetto's extended protection is entirely optional but could help you optimize your savings and ensure that your solar energy system is working at full efficiency. Not only would you get 24/7 professional monitoring services from the Palmetto Team, but a representative would also visit annually to ensure your panels are in good working condition. 

Financing Options 

The majority of Palmetto customers finance their solar system with no money down. 

Palmetto has a dedicated customer care team available to explain, clarify, and help you determine your financing options, including system costs, monthly savings, and loan payments. 

As you approach solar financing, be sure to consult a tax professional regarding federal and state solar incentives, as the current tax credit applies to any taxes owed for that calendar year. Your usable credit will vary depending on your financial situation.

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The Bad

  • Not Available Nationwide

Not Available Nationwide 

Palmetto is currently only available in 23 of the 50 states. If your state is not listed below, double-check the Palmetto website to see if operations have expanded to your state. If not, you'll have to research and find another solar company to work with. 

As of November 2021, Palmetto operates in the following states, as well as Washington, D.C.: 

  • Arizona 
  • California
  • Colorado
  • Connecticut
  • Florida 
  • Georgia
  • Illinois
  • Maryland
  • Massachusetts 
  • Michigan
  • Missouri
  • New Jersey
  • New Mexico 
  • Nevada
  • North Carolina
  • Ohio
  • Pennsylvania 
  • Rhode Island
  • South Carolina
  • Texas
  • Virginia 
  • Wisconsin

Palmetto may have plans to expand its solar services to the entire nation, but the timeline for potential expansion is undisclosed.

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The Bottom Line

As the cost of conventional electricity rises, Palmetto prides itself on helping customers save thousands of dollars with its residential solar power systems — all while investing in clean energy sources. 

With Palmetto, homeowners can rest assured that everything is taken care of since the company has a fully distributed network and is actively present throughout all stages of the process. The company has been around for just over a decade and has already helped thousands of families across the globe. 

Palmetto's services are not yet available to all residents of the United States, so before you bank on this company, double-check to see if your home is within the service area. 

We always recommend consumers read verified reviews as they shop for home services. Consult the 190+ Palmetto solar reviews below to hear what homeowners have to say about this company. Within the solar reviews, you can search for specific keywords that are important to you, like "utility bill," "financing," "solar equipment," and "customer service."  

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Message from
Palmetto

Palmetto is an award-winning clean technology platform, with proprietary technology designed to make it easier and more affordable for homeowners to source their energy from renewables like solar power. We believe that choosing clean energy sources is a right, not a privilege.

Palmetto is leading the call for a New Utility Revolution, which is focused on the democratization of energy. Palmetto continues to innovate with proprietary products that reduce costs and drive widespread distribution of simple energy management solutions.

Palmetto is a triple bottom line, fully distributed company with teammates throughout the United States. Palmetto's Get-Solar, Give-Solar program provides underserved communities with access to solar energy systems.

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Star Rating

4.1

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201 Reviews

Review Breakdown

5 grade

62%

4 grade

10%

3 grade

10%

2 grade

6%

1 grade

11%

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DEBBIE JONES High Point, NC

Very SLOW process getting solar panels put on!! Plus I was mislead and still receive 2 monthly bills. One from Solar Panels & still 1 from Duke Power. Plus I was told Ibwould receive $500.00 for referring a friend and HAVE NOT received that $$$

1 week ago

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Jose Thomasville, NC

They do a great job. had a small issue where in the installation part, a air conditioning pipe of mine was broken and they had to fix it, this could be worked on a little more for a 5 stars

1 week ago

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Reply from Palmetto

Thank you so much for your kind words, Jose. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Oct. 4th, 2022

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Alma Diaz Whitsett, NC

During the initial meeting they told us things that were not true. They also have terrible communication and people weren't on the same page about things.

1 week ago

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Fina Collins Stoughton, MA

After waiting and getting all documents in order the system was finally installed. The team led by Tom was terrific. They worked so well together. Tom listened to our concerns on where we wanted the line to be outside and inside. They did the best job! No visible wires in front of house. Install was seamless. The panels are gorgeous. The are matte and solid blackish with a dark bronze look. They don't stand out or look bulky. They look great and blend into the roofline.we are very pleased! Now we are just waiting for the connection with national grid in box in front of house. We will be able to start letting the sun provide our energy. Devon , our consultant, created the perfect design for us as well.

4 months ago

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Reply from Palmetto

Fina, thank you so much for your kind words. We are glad you like the look of the install. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 23rd, 2022

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Laura McPherson Fontana, CA

Palmetto made my transition from electric to solar so, so easy. All I had to do was sign paperwork, everything else was taken care of on my behalf. Sara also kept in informed of all stages moving forward.

2 months ago

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Reply from Palmetto

Laura, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 15th, 2022

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Sabrina Adleman New York, New York

Customer Review Video

6 months ago

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Reply from Palmetto

Sabrina, thank you for taking the time submit a video of your experience. We sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Ty Neal NA

Customer Review Video

6 months ago

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Reply from Palmetto

Ty, thank you for taking the time submit a video of your experience. We sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Melissa Carlon Ada, MI

Customer Review Video

7 months ago

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Reply from Palmetto

Thank you so much for your kind words, Melissa. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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Daniel Hanf

Everything goes smooth and as they have laid it out until there is a problem. Then they ghosted me. Nobody will return a phone call. Nobody wants to speak to me. Nobody wants to tell me what is going on and how we are going to fix the problem. I have an incomplete and non-active set of solar panels on my roof and nobody at Palmetto seems to care.

2 months ago

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Reply from Palmetto

Daniel, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We see that our customer experience team reached out recently. We reach back out shortly.

Jul. 19th, 2022

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Megan Cottrell Grand Rapids, MI

Good experience with installation. Bad experience with customer service. I can't get on the app, and no one can tell me how to successfully set or re-set my password (link is not working). Customer service doesn't seem to be actually reading emails, and they told me my system wasn't approved to be turned on, even though I had multiple confirmations that it was and my intermediary told me so. Not impressed!

2 months ago

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Reply from Palmetto

Megan, thank you for providing your feedback and letting us know about this issue. We apologize for any inconvenience this may have caused. We see that our customer experience team reached out on 7/8/22 via phone and email. Also confirmed successful sign into the app. Please let us know if you have additional questions. . Please contact us at (855) 339-1831 or by email at [email protected] and we'd be happy to help you out.

Jul. 15th, 2022

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Lisa Royersford, PA

Easy to work with. Did what they promised.

1 week ago

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Randy Langford Tolleson, AZ

The converter unit installed was not verticle and I requested that to be straightened which they did(very vesible) to the eye. This should have been fixed without asking. I received different answers to my questions when speaking with the help desk. Inspections were done and I was aware before this was communnicated to Palmette an numerous occasions. The the installers installed the breakers they had left out 3 blank covers to cover the holes...which this casued the install not to pass. I went down to the hardware store to purchase 3 blank plates and installed myself, took pictures and sent to Palmetto. Also had to send pics of the failed inspection notificataion and passed inspection on multiple occasions. I was doing some of there work for Palmetto which I should be need to.

4 months ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Randy. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We appreciate you advising us so we can provide the proper feedback to the appropriate departments.

Jun. 6th, 2022

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Guy Santiago Clayton, NC

The whole experience, from the salesperson to the installation team, was outstanding. Usually, in my experience, once the sale is done, there's not much communication. With Palmetto, that was not the case. The communication continued throughout making sure all my needs and questions were addressed. Everyone we encountered was professional, friendly, honest, and went out of their way to keep us informed and provide us with very helpful information that one does not normally get. It was like dealing with a best friend. I would recommend Palmetto to anyone and everyone!!

7 months ago

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Reply from Palmetto

Guy, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 17th, 2022

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maja s Columbus, OH

I have absolutely no faith in this company. I think the tactic is to get your solar panels installed make it seem smooth and seamless and then completely fail to have an inspection done to actually get use out of said panels. If you have to contact customer service multiple times a week for over a month now to be told the same exact thing “we will send a message to the scheduling team”. This does big fat NOTHING as I have yet to hear from anyone on that end of things. When asking to speak to supervisor I was told one would call back within 48 hrs and no one did (of course ). Even if they said we are low on inspectors it may be awhile I would understand (wouldn’t be happy but would at least know what is happening) because at this point I am paying for useless black squares on my roof that are supposed to be helping me SAVE money.

4 weeks ago

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Reply from Palmetto

Maja, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns.

Sep. 7th, 2022

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Jerry Ross Powder Springs, GA

commination has been very good, crew was very professional, cleaned up afterwards. Everything we were told has been true so far

2 months ago

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Reply from Palmetto

Thank you so much for your kind words, Jerry. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 29th, 2022

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Melinda Venice, FL

In spite of the craziness in the world today, Palmetto employees worked hard and diligently to install our system in a timely manor

2 months ago

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Reply from Palmetto

Thank you so much for your kind words, Melinda. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 29th, 2022

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Gerard Joyce

From the first sales person to the final installer they were all very professional and responsive . Super App for viewing your energy production.

2 months ago

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Reply from Palmetto

Gerard, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 19th, 2022

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Linda L Minthorn

They have been very helpful but the electric company has been very slow. We still haven't been given full operation of the panels.

2 months ago

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Reply from Palmetto

Linda, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We see that the utility granted permission to operate today, 7/19/22. Congratulations! We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 19th, 2022

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Rebekkah Bailey

The team was always helpful and knowledgeable. Whenever I had questions, even if they didn't know the answer, they would find someone who did.

2 months ago

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Reply from Palmetto

Rebekkah, thank you for the high marks, we sincerely appreciate it. We are glad to have you part of the Palmetto family this past year. We wish you decades of sunny days and lower utility bills!

Jul. 19th, 2022

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Maria Martinez Methuen, MA

Customer service is exemplary. They explain the process from beginning to end. They are respectful of your property and your time.

2 months ago

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Reply from Palmetto

Maria, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 15th, 2022

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Stroud Parrish, FL

Very persistent. I work in the medical field. I don't have time to drop everything and schedule installation. Now I'm waiting for inspection and have lost pay waiting for this to be completed.

2 months ago

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Reply from Palmetto

Jeffery, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns shortly.

Jul. 19th, 2022

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Audeen Netz Meadville, PA

The whole process was very easy because everything was taken care of and I was notified on every step along the way. The App is very easy to use to monitor the energy produced.

4 months ago

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Reply from Palmetto

Audeen, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 26th, 2022

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Richard Lawson Mary Esther, FL

They did an awesome job installing the panels in two days The Electrician did a professional job but since the installation weeks ago it's been inspection and reinspect the panels are ready to be turned on just waiting. Our power bill was $199.00 this month

4 months ago

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Reply from Palmetto

Richard, thank you for the kind words and feedback regarding the timeline. We appreciate you taking the time out to share your experience with us. We have sent you an update via email today. Please contact us at (855) 339-1831 or by email at [email protected] and we'd be happy to help with any questions you have.

May. 18th, 2022

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Mardi Ybarra

Palmetto made it going solar easy - they did all of the necessary paperwork with our state and local agencies. It did take about 8 weeks time to process and then installation was done in a day.

5 months ago

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Reply from Palmetto

Mardi, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Joshua Siemer and Shawn Becklund

Arwen, our sales associate was amazing! She coordinated everything and kept up with the communication. If it wasn't for her, we would have gone with a different solar company.

5 months ago

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Reply from Palmetto

Joshua and Shawn, thank you so much for your kind words and feedback. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Dave Caccamise

Everyone I dealt with was very knowledgeable and professional. Installers were great. Have had system running for a month. Can't wait to see the results even though it's been raining and cloudy most of the time.

5 months ago

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Reply from Palmetto

Dave, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 14th, 2022

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William Silsby Salisbury, MA

Brian F has been the representative for you people. I can not say enough good about him. He has been informative cooperative and has been accomodative in several situations .He has always been on time and extremely cordial. He is professional and extremely knowledgable

7 months ago

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Reply from Palmetto

William, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 24th, 2022

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justin campbell Johnstown, PA

Everything was done as they stated it would be done. System is up and running and being that it is winter we really don’t know the capacity or potential of electricity that we can generate. We have been monitoring it on the app, but with sun low in the sky we are only averaging about 40-50kw a week. Hopefully is it better in the spring and summer.

9 months ago

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Reply from Palmetto

Welcome to the Palmetto Family, Justin. We are glad you are here and glad to know you are joining us as we work towards a clean, green future!

Dec. 20th, 2021

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Tekeshia McMinns Port Saint Lucie, FL

They were quick and clean to setup. When i called to follow up or get a status the service was exceptional

2 months ago

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Reply from Palmetto

Thank you so much for your kind words, Tekeshia McMinns. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 29th, 2022

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Michael Nault Methuen, MA

When something went wrong they were there to fix it right away and the customer service department was very helpful

2 months ago

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Reply from Palmetto

Thank you so much for your kind words, Michael . We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family this past year and wish you decades of sunny days and lower utility bills!

Jul. 29th, 2022

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Eric Bronson Zebulon, NC

Same to be a good company. Just take awhile to get all permits to get everything hooded up. But that's not Palmetto fault.

2 months ago

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Reply from Palmetto

Thank you so much for your kind words, Eric. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 29th, 2022

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Melinda Winston-Salem, NC

The panels themselves are wonderful no problem there its been the long drown out process dont seem to be organized,lack of comunication still not up and running cant connect with the right people to get things done not satified yet thank you!

4 months ago

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Reply from Palmetto

Melinda, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

May. 13th, 2022

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Abel Rojas

From the initial consultation and conversation, i never felt pressured and representatives were always available for any concerns and questions. It was great rapport

5 months ago

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Reply from Palmetto

Abel, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 14th, 2022

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William Robert cox

Terrible customer service failed to provide solutions to my issue always said they would call me back and never would. Took over a month to get an inspection completed. I'm about a month and a half after install and my solar is not active. The install crew was awesome and so was the rep who I got the solar from.

5 months ago

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Reply from Palmetto

William, thank you for providing your feedback and letting us know the timeline has been longer than expected. In addition to the lack of communication. We set a high standard for ourselves and are sorry to hear that standard was not met. Please contact us at (855) 339-1831 or by email at [email protected] and we'd be happy to help you out.

Apr. 14th, 2022

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ronald eades

It was explained to me that I would get a 26 percent rebate off my purchase. Which came to 54 050 dollars roughly 14,300 dollars. At my next tax year return . that was in 2020. But I don't get that amount zero zip. Because I don't make enough money and pay enough taxes to get this money. Not only will my monthly rate go up because it was written that if I don't sign over the 26 percent there's an add on my monthly payment goes from its current 203.10 to about 280 per month for 25 years. I am not sold that it it worth it for a 65 year old to take on that kind of debt to pay until I'm dead. And if I'm selling the house because it is a loan means buyer can't get the agreement transferred because it isn't paid for . look on as if rented ot leased. And they ask for proof of ownership. There is a tax credit good up to 3 years. So if I do come into some money then I can take it off my taxes but there is NO Money Given. no check past on to the owner of the solar panels. .. Don't get caught like me.

5 months ago

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Reply from Palmetto

Ronald, Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

Apr. 14th, 2022

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Jim Hale Port Clinton, OH

They were able to get the system installed in under 3 months while competitors were fumbling around. Solar panels are superior to the competition with higher efficiency and output.

7 months ago

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Reply from Palmetto

Thank you for the high marks, Jim, we sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 17th, 2022

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Eric Russell Pittsburgh, PA

I'm satisfied so far with my solar panels and the installation. However, I'm disappointed with the Ambassador program because my rep is telling me that a person I referred doesn't qualify me for the award. He told the person (my immediate neighbor) to speak to me. The neighbor spoke to me, and then decided Palmetto was the right company for him. I told my rep about this conversation weeks before the panels were installed, and now my rep is saying this doesn't count.

8 months ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about the concern with the Ambassador program. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to discuss your concerns shortly.

Feb. 3rd, 2022

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aknopes

Palmetto made the entire process easy from beginning to end. Everyone I worked with was friendly, courteous, and professional—I always knew what to expect and they always followed through and answered every question I had promptly. I’m excited to have my solar panels up and running. Highly recommend!

9 months ago

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Reply from Palmetto

Thank you for your kind words! We are just as excited as you are that your panels are up and running. We are looking forward to your clean energy journey with us and the rest of the Palmetto Family!

Jan. 5th, 2022

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Randy Lutz Camp Hill, PA

The experience has been great since I have always been kept up to date with the progress of the installation of the system. There was nothing that I had to do for the process other than the signature paperwork that was sent.

9 months ago

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Reply from Palmetto

Randy, we are so glad to know that you had a great experience. Thank you for trusting Palmetto on your journey to clean energy!

Dec. 22nd, 2021

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Sheldon Best Canton, GA

The sales rep (Kevin) was excellent, he walked us through every step of the way.

2 months ago

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Reply from Palmetto

Thank you so much for your kind words, Sheldon. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 29th, 2022

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Jaime A Reyes North Las Vegas, NV

It has been 13 months since installation and my system has stop producing energy twice1st time happened about 3 months from installation and I had to wait about 6 to 8 weeks for inverter replacement

2 months ago

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Reply from Palmetto

Jaime, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We see that our service team is working on your case and sent updated information to you. We will be reaching out regarding your concerns shortly.

Jul. 29th, 2022

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Tina Biggert

Someone from the company always returns your call and is helpful through the process.

2 months ago

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Reply from Palmetto

Tina, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 19th, 2022

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Benjamin Jewell

Solar installed. Failed inspection. Installed June 2nd and haven't been able to put it in service yet and it is July 15.

2 months ago

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Reply from Palmetto

Benjamin, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns shortly.

Jul. 19th, 2022

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Christine Golchuk

I've had the solar on my roof for over 4 months and still not hooked up. I'm not sure how long the process is but I don't get much communication other then me reaching out for answers

2 months ago

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Reply from Palmetto

Christine, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns shortly.

Jul. 19th, 2022

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Carlos Winder, GA

Great experience throughout process. Everything occured as they stated prior to beginning project.

2 months ago

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Reply from Palmetto

Carlos, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 15th, 2022

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Sandra Vickery Clover, SC

The whole process takes a long time. This needs to be explained so you can decide what you want to d0.

2 months ago

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Reply from Palmetto

Sandra, thank you for the high marks and feedback. We sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Jul. 15th, 2022

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Charles White Charlotte, NC

The installation was one day, but had some minor corrections that had to be done to pass the county inspection.

2 months ago

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Reply from Palmetto

Charles, thank you for the high marks and feedback. We sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Jul. 15th, 2022

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Dan Barie Canonsburg, PA

I’m not happy with the “service after the sale”! My system was installed in late May or early June—perfect for the summer months of sun, BUT it is still not operational at this point in time. Therefore, I am paying for something that should be paying for itself. I am very dissatisfied with the service and the response time, and at this point in time (August 26, 2022), I still do not know when my system will be fixed. In good conscience I cannot and will not recommend Palmetto to anyone in my sphere of influence!

1 month ago

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Reply from Palmetto

Dan, thank you for providing your feedback and letting us know about this topic. We set a high standard for ourselves and we are sorry to hear that standard was not met in your interaction with us. We will contact you regarding your concerns shortly.

Aug. 26th, 2022

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Ricardo Espinoza Conroe, TX

My system was installed and never turned on. Non functional

1 hour ago

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Jason Suro Kissimmee, FL

While helpful, the person tasked with assisting me wasn't always completely knowledgeable. To her credit she did try to get me an answer and get back to me.

4 months ago

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Reply from Palmetto

Thank you for providing us with your feedback regarding your representative, Jason. We will provide this information to the appropriate department. Thank you for joining our Palmetto family!

Jun. 6th, 2022