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Palmetto

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6.7

Overall Score

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LAST UPDATED: February 12th, 2024

Palmetto was founded in 2010 by Chris Kemper, who, after years of working for some of the world's leading organizations on climate change, realized that stopping climate change would not be possible without changing our energy system quickly and on a massive scale. Palmetto's vision is to make renewable energy resources a right and not a privilege; what Palmetto likes to call the "democratization" of energy.

Palmetto's clean energy platform technology company has helped thousands of homeowners go solar. Currently, Palmetto offers its solar panel and solar battery storage services in 17 states.

Video Customer Reviews

Melissa Carlon Customer Review Video About Palmetto

Melissa Carlon

Ty Neal Customer Review Video About Palmetto

Ty Neal

Sabrina Adleman Customer Review Video About Palmetto

Sabrina Adleman

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The Good

  • Forecast Your Savings
  • Handles Everything from Financing to Installation
  • Extended Protection
  • Financing Options
  • Positive Customer Reviews and a High Response Rate 

Forecast Your Savings 

Before even consulting with Palmetto, homeowners can forecast their savings in just a few short minutes with Palmetto's solar savings estimate calculator. This is a free estimate to find out just how much you can save on your utility bill without directly speaking with anyone from the company.

Many solar installation companies require a meeting before providing this information. The more you know about solar during the research phase, the better.

If you are happy with the numbers, then you can easily schedule a consultation for a more in-depth, personalized solar quote for your unique solar array.

Handles Everything from Financing to Installation 

For many homeowners, all the licenses, permits, technologies, incentives, municipal requirements, and schedule juggling can be pretty overwhelming (if not downright demotivating). When there are multiple points of contact for consumers across various third parties, crucial details can fall through the cracks.

To help lighten your load, Palmetto offers clients a variety of end-to-end solar solutions that allow you to relax. The company oversees everything from financing, design, engineering, permitting, and installation.

Extended Protection 

In addition to the typical warranties provided by players in the solar industry, Palmetto offers an additional monitoring option.

Palmetto offers homeowners a little extra protection for their rooftop solar panels for less than $10 per month

In 2021, Palmetto launched its new solar energy monitoring program, Palmetto Protect. It is available through the company app and provides information on energy production, consumption (if applicable), and savings. This app is excellent for homeowners who want to monitor their solar panel's productivity easily and, of course, their savings.

In addition to the basic Palmetto Protect plan, Palmetto offers three paid versions - ranging from $8 per month to $49 per month. Each plan comes with different benefits.

Essentials Plan 

  • 24/7 proactive monitoring by the Palmetto team
  • Monthly system review and personalized recommendations to optimize energy efficiency and save money
  • Prioritized support and troubleshooting
     

Standard Plan 

  • Annual on-site visual inspection to ensure overall system health
  • System health report based on visual inspection
  • Discounts from top-rated local service providers for any new products or services

Premium Plan 

  • Annual panel cleaning (up to 25 panels) or one free service visit
  • Guaranteed service appointments within 24 hours
  • Consultation on a potential smart device, storage, and EV savings

Palmetto's extended protection is entirely optional but could help you optimize your savings and ensure that your solar energy system is working at full efficiency. Not only would you get 24/7 professional monitoring services from the Palmetto Team, but a representative would also visit annually to ensure your panels are in good working condition.

Financing Options 

The majority of Palmetto customers finance their solar systems with no money down.

Palmetto has a dedicated customer care team available to explain, clarify, and help you determine your financing options, including system costs, monthly savings, and loan payments.

As you approach solar financing, be sure to consult a tax professional regarding federal and state solar incentives, as the current tax credit applies to any taxes owed for that calendar year. Your usable credit will vary depending on your financial situation.

Positive Customer Reviews and a High Response Rate

Despite a few complaints about delayed communication, the majority of Palmetto's reviews attest to exceptional customer service and an easy solar panel installation process. Palmetto Solar actively interacts with customers online and has a 100 percent review response rate. You can read Palmetto Solar reviews below to see what past and current customers have to say about this solar company.

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Customer Review: Laura McPherson from Fontana, CA

"Palmetto made my transition from electric to solar so, so easy. All I had to do was sign paperwork, everything else was taken care of on my behalf. Sara also kept in informed of all stages moving forward."

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The Bad

  • Not Available Nationwide

Not Available Nationwide 

Palmetto is currently only available in 17 of the 50 states. If your state is not listed below, double-check the Palmetto website to see if operations have expanded to your state. If not, you'll have to research and find another solar company to work with.

As of February 2024, Palmetto operates in the following states:

  • Arizona 
  • California
  • Colorado
  • Connecticut
  • Florida
  • Georgia
  • Illinois
  • Maryland
  • Massachusetts 
  • Michigan
  • New Jersey
  • North Carolina
  • Ohio
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Virginia

Palmetto may have plans to expand its solar services to the entire nation, but the timeline for potential expansion is undisclosed.

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The Bottom Line

As the cost of conventional electricity rises, Palmetto prides itself on helping solar customers save thousands of dollars with its residential solar power systems - all while investing in clean energy sources.

With Palmetto, homeowners can rest assured that everything is taken care of since the company has a fully distributed network and is actively present throughout all stages of the process. The company has been around for just over a decade and has already helped thousands of families across the globe.

Palmetto's services are not yet available to all residents of the United States, so before you bank on this company, double-check to see if your home is within the service area.

We always recommend consumers read verified reviews as they shop for home services. Consult the 190+ Palmetto solar reviews below to hear what homeowners have to say about this company. Within the solar reviews, you can search for specific keywords that are important to you, like "utility bill," "financing," "solar equipment," and "customer service." 

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Star Rating

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4.0

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205 Reviews

Review Breakdown

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10%

3 grade

11%

2 grade

6%

1 grade

12%

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Featured Review

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Guy Santiago Clayton, NC

The whole experience, from the salesperson to the installation team, was outstanding. Usually, in my experience, once the sale is done, there's not much communication. With Palmetto, that was not the case. The communication continued throughout making sure all my needs and questions were addressed. Everyone we encountered was professional, friendly, honest, and went out of their way to keep us informed and provide us with very helpful information that one does not normally get. It was like dealing with a best friend. I would recommend Palmetto to anyone and everyone!!

2 years ago

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Reply from Palmetto

Guy, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 17th, 2022

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aknopes

Palmetto made the entire process easy from beginning to end. Everyone I worked with was friendly, courteous, and professional—I always knew what to expect and they always followed through and answered every question I had promptly. I’m excited to have my solar panels up and running. Highly recommend!

2 years ago

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Reply from Palmetto

Thank you for your kind words! We are just as excited as you are that your panels are up and running. We are looking forward to your clean energy journey with us and the rest of the Palmetto Family!

Jan. 5th, 2022

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Fina Collins Stoughton, MA

After waiting and getting all documents in order the system was finally installed. The team led by Tom was terrific. They worked so well together. Tom listened to our concerns on where we wanted the line to be outside and inside. They did the best job! No visible wires in front of house. Install was seamless. The panels are gorgeous. The are matte and solid blackish with a dark bronze look. They don't stand out or look bulky. They look great and blend into the roofline.we are very pleased! Now we are just waiting for the connection with national grid in box in front of house. We will be able to start letting the sun provide our energy. Devon , our consultant, created the perfect design for us as well.

1 year ago

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Reply from Palmetto

Fina, thank you so much for your kind words. We are glad you like the look of the install. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 23rd, 2022

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Sabrina Adleman New York, New York

Customer Review Video

1 year ago

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Reply from Palmetto

Sabrina, thank you for taking the time submit a video of your experience. We sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Ty Neal NA

Customer Review Video

1 year ago

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Reply from Palmetto

Ty, thank you for taking the time submit a video of your experience. We sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Melissa Carlon Ada, MI

Customer Review Video

2 years ago Edited January 10, 2024

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Reply from Palmetto

Thank you so much for your kind words, Melissa. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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justin campbell Johnstown, PA

Everything was done as they stated it would be done. System is up and running and being that it is winter we really don’t know the capacity or potential of electricity that we can generate. We have been monitoring it on the app, but with sun low in the sky we are only averaging about 40-50kw a week. Hopefully is it better in the spring and summer.

2 years ago

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Reply from Palmetto

Welcome to the Palmetto Family, Justin. We are glad you are here and glad to know you are joining us as we work towards a clean, green future!

Dec. 20th, 2021

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Randy Langford Tolleson, AZ

The converter unit installed was not verticle and I requested that to be straightened which they did(very vesible) to the eye. This should have been fixed without asking. I received different answers to my questions when speaking with the help desk. Inspections were done and I was aware before this was communnicated to Palmette an numerous occasions. The the installers installed the breakers they had left out 3 blank covers to cover the holes...which this casued the install not to pass. I went down to the hardware store to purchase 3 blank plates and installed myself, took pictures and sent to Palmetto. Also had to send pics of the failed inspection notificataion and passed inspection on multiple occasions. I was doing some of there work for Palmetto which I should be need to.

1 year ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Randy. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We appreciate you advising us so we can provide the proper feedback to the appropriate departments.

Jun. 6th, 2022

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William Silsby Salisbury, MA

Brian F has been the representative for you people. I can not say enough good about him. He has been informative cooperative and has been accomodative in several situations .He has always been on time and extremely cordial. He is professional and extremely knowledgable

1 year ago

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Reply from Palmetto

William, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 24th, 2022

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Randy Lutz Camp Hill, PA

The experience has been great since I have always been kept up to date with the progress of the installation of the system. There was nothing that I had to do for the process other than the signature paperwork that was sent.

2 years ago

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Reply from Palmetto

Randy, we are so glad to know that you had a great experience. Thank you for trusting Palmetto on your journey to clean energy!

Dec. 22nd, 2021

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DEBBIE JONES High Point, NC

Very SLOW process getting solar panels put on!! Plus I was mislead and still receive 2 monthly bills. One from Solar Panels & still 1 from Duke Power. Plus I was told Ibwould receive $500.00 for referring a friend and HAVE NOT received that $$$

1 year ago

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Reply from Palmetto

Debbie, thank you for providing your feedback and letting us know about the concerns. Please send document regarding promises made to [email protected]. Thank you

Oct. 7th, 2022

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Laura McPherson Fontana, CA

Palmetto made my transition from electric to solar so, so easy. All I had to do was sign paperwork, everything else was taken care of on my behalf. Sara also kept in informed of all stages moving forward.

1 year ago

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Reply from Palmetto

Laura, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 15th, 2022

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Audeen Netz Meadville, PA

The whole process was very easy because everything was taken care of and I was notified on every step along the way. The App is very easy to use to monitor the energy produced.

1 year ago

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Reply from Palmetto

Audeen, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 26th, 2022

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Richard Lawson Mary Esther, FL

They did an awesome job installing the panels in two days The Electrician did a professional job but since the installation weeks ago it's been inspection and reinspect the panels are ready to be turned on just waiting. Our power bill was $199.00 this month

1 year ago

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Reply from Palmetto

Richard, thank you for the kind words and feedback regarding the timeline. We appreciate you taking the time out to share your experience with us. We have sent you an update via email today. Please contact us at (855) 339-1831 or by email at [email protected] and we'd be happy to help with any questions you have.

May. 18th, 2022

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Mardi Ybarra

Palmetto made it going solar easy - they did all of the necessary paperwork with our state and local agencies. It did take about 8 weeks time to process and then installation was done in a day.

1 year ago

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Reply from Palmetto

Mardi, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Joshua Siemer and Shawn Becklund

Arwen, our sales associate was amazing! She coordinated everything and kept up with the communication. If it wasn't for her, we would have gone with a different solar company.

1 year ago

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Reply from Palmetto

Joshua and Shawn, thank you so much for your kind words and feedback. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 18th, 2022

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Dave Caccamise

Everyone I dealt with was very knowledgeable and professional. Installers were great. Have had system running for a month. Can't wait to see the results even though it's been raining and cloudy most of the time.

1 year ago

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Reply from Palmetto

Dave, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 14th, 2022

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Jim Hale Port Clinton, OH

They were able to get the system installed in under 3 months while competitors were fumbling around. Solar panels are superior to the competition with higher efficiency and output.

2 years ago

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Reply from Palmetto

Thank you for the high marks, Jim, we sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 17th, 2022

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Eric Russell Pittsburgh, PA

I'm satisfied so far with my solar panels and the installation. However, I'm disappointed with the Ambassador program because my rep is telling me that a person I referred doesn't qualify me for the award. He told the person (my immediate neighbor) to speak to me. The neighbor spoke to me, and then decided Palmetto was the right company for him. I told my rep about this conversation weeks before the panels were installed, and now my rep is saying this doesn't count.

2 years ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about the concern with the Ambassador program. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to discuss your concerns shortly.

Feb. 3rd, 2022

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Darin Hunt Lapeer, MI

We started this process over 6 months ago. Finally installed 3 weeks ago and still waiting on inspection. Not able to test system and see if it saves us money. Looks like will still be paying DTE for electric and will be paying for the solar panels at same time. I was told would receive $ 500 for being a Veteran and then found out it was put in to total cost which at $70,000 that does nothing. Could have used that to help with double payments while waiting for system to get turned on. My wife is not happy. Making me look bad.

6 months ago

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Jose Thomasville, NC

They do a great job. had a small issue where in the installation part, a air conditioning pipe of mine was broken and they had to fix it, this could be worked on a little more for a 5 stars

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Jose. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Oct. 4th, 2022

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Anne Onomys Lancaster, PA

The process is entirely too long and there is lack of communication between phases of the project. I had my panels installed for 2.5 weeks now. I have not heard anything about getting the final inspection complete and when I follow up am told there is nothing they can do.

1 year ago

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Reply from Palmetto

Anne, thank you for providing your feedback and letting us know about this issue. We are unable to identify a project this could be related to. Please contact us at 855-339-1831 and/or send an email to [email protected] with the name the account is under, your address, or phone number so we may better assist you. Thank you.

Sep. 22nd, 2022

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Daniel Hanf

Everything goes smooth and as they have laid it out until there is a problem. Then they ghosted me. Nobody will return a phone call. Nobody wants to speak to me. Nobody wants to tell me what is going on and how we are going to fix the problem. I have an incomplete and non-active set of solar panels on my roof and nobody at Palmetto seems to care.

1 year ago

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Reply from Palmetto

Daniel, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We see that our customer experience team reached out recently. We reach back out shortly.

Jul. 19th, 2022

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Megan Cottrell Grand Rapids, MI

Good experience with installation. Bad experience with customer service. I can't get on the app, and no one can tell me how to successfully set or re-set my password (link is not working). Customer service doesn't seem to be actually reading emails, and they told me my system wasn't approved to be turned on, even though I had multiple confirmations that it was and my intermediary told me so. Not impressed!

1 year ago

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Reply from Palmetto

Megan, thank you for providing your feedback and letting us know about this issue. We apologize for any inconvenience this may have caused. We see that our customer experience team reached out on 7/8/22 via phone and email. Also confirmed successful sign into the app. Please let us know if you have additional questions. . Please contact us at (855) 339-1831 or by email at [email protected] and we'd be happy to help you out.

Jul. 15th, 2022

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Melinda Winston-Salem, NC

The panels themselves are wonderful no problem there its been the long drown out process dont seem to be organized,lack of comunication still not up and running cant connect with the right people to get things done not satified yet thank you!

1 year ago

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Reply from Palmetto

Melinda, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

May. 13th, 2022

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Abel Rojas

From the initial consultation and conversation, i never felt pressured and representatives were always available for any concerns and questions. It was great rapport

1 year ago

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Reply from Palmetto

Abel, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 14th, 2022

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William Robert cox

Terrible customer service failed to provide solutions to my issue always said they would call me back and never would. Took over a month to get an inspection completed. I'm about a month and a half after install and my solar is not active. The install crew was awesome and so was the rep who I got the solar from.

1 year ago

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Reply from Palmetto

William, thank you for providing your feedback and letting us know the timeline has been longer than expected. In addition to the lack of communication. We set a high standard for ourselves and are sorry to hear that standard was not met. Please contact us at (855) 339-1831 or by email at [email protected] and we'd be happy to help you out.

Apr. 14th, 2022

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ronald eades

It was explained to me that I would get a 26 percent rebate off my purchase. Which came to 54 050 dollars roughly 14,300 dollars. At my next tax year return . that was in 2020. But I don't get that amount zero zip. Because I don't make enough money and pay enough taxes to get this money. Not only will my monthly rate go up because it was written that if I don't sign over the 26 percent there's an add on my monthly payment goes from its current 203.10 to about 280 per month for 25 years. I am not sold that it it worth it for a 65 year old to take on that kind of debt to pay until I'm dead. And if I'm selling the house because it is a loan means buyer can't get the agreement transferred because it isn't paid for . look on as if rented ot leased. And they ask for proof of ownership. There is a tax credit good up to 3 years. So if I do come into some money then I can take it off my taxes but there is NO Money Given. no check past on to the owner of the solar panels. .. Don't get caught like me.

1 year ago

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Reply from Palmetto

Ronald, Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

Apr. 14th, 2022

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Samuel Wheatley Louisville, OH

Very nice people and hard workers. Not sure how it is going to be for MI electri bill. Onyhad 1 and a half bills since turned on. It 112.00 second 89.00 last 47.00

1 year ago

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Reply from Palmetto

Samuel, thank you for the high marks and kind words. We sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 24th, 2022

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Michelle Reed Pooler, GA

I am not happy with the possibility of paying Georgia Power and the loan payment at the same time and having to wait 30 days for a possible reimbursement. That was not explained to me upfront.

1 year ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear the timeline of your project is longer than expected. We will be reaching out to resolve your concerns shortly.

Feb. 24th, 2022

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Carol Simons Sparta, MI

We are only 2 months in with our new solar panels but the process so far is great. Our panels look great and we are now waiting to see our electric bill start dropping.

2 years ago

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Reply from Palmetto

Carol, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 10th, 2022

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Clarice Anderson

Communication is awful. I still have no idea when my system will be hooked to the grid. My installation was done in one day mid December and I have been the one to contact Palmetto. Would be nice to know when my system will be operational.

2 years ago Edited January 10, 2024

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Reply from Palmetto

Thank you Clarice for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

Feb. 10th, 2022

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Ramon Merchantville, NJ

I recommend them for their service and because it is a company where they have people who speak Spanish, which is very important for the Hispanic community.

2 years ago

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Reply from Palmetto

Thank you so much for your feedback Ramon. We appreciate you taking the time to share experience with us. We are glad to have you part of the Palmetto family!

Feb. 3rd, 2022

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Rocky Thompson Saint Petersburg, FL

In August I signed the contract for solar. It's the end of January and my first payment is due the first week of February and the system still isn't activated. The customer service is a mess, no one ever knows what's going on. Twice there were significant delays with all the red tape that's involved and each time it was Palmetto who dropped the ball with paperwork. I had to constantly follow up with them and if they told me they would have someone get back to me, they never did. Appointments were never kept as scheduled, and most of their communication is via text unless you call them. The only positive experience I've had was with the installation, the crew was great. Supposedly after the installation was complete, Duke Energy has 30 days to switch me over so the system can be activated, but that didn't happen. I called Duke Energy to see what the hold up was and was told Palmetto hadn't completed the activation paperwork. Bottom line is I'm going to start paying for the service before it's even activated and I was told that could happen by March but if not, to give Palmetto a call. So it's been 6 months since the process started and could be 7 months before I can activate the system. I would not recommend this company to anyone considering solar.

2 years ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about your concerns. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to provide you an update shortly.

Feb. 2nd, 2022

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Thomas Gardner Albuquerque, NM

my system was installed on 11/18/21. City inspector came out on 11/23/21 and red tagged the system. Finally, on 1/18/22, on the third try, the city inspector green tagged the installation. I was able to turn on my solar system on 1/26/22. If the installers were competent my system would have been on by 11/30/21. So it took an extra 2 months to utilize my system. That cost me an additional $155 in electric bills because of their incompetence.

2 years ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We reached out and left you a voicemail.

Feb. 2nd, 2022

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Gerald M Williams Pensacola, FL

My panels should have been connected the week of Jan 7th to the local power company. I was told that my panels WILL be operational before my 1st payment is due. And it's due 7 Feb. I spoke with a representative and she said I should do the work to find out why my panels are not connected yet. I explained to her the service I was promised and she RELUCTANTLY put me on hold and said by the end of this week. I did not have ANY confidence in your customer service at this time. I feel as if I will be hung out to dry during this process. I have been more than patient while waiting for my initial installation and if it wasn't for your quality salesman Collin...I would have moved on.

2 years ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We will research what is happening and will reaching out to you to provide an update shortly. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us.

Feb. 2nd, 2022

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Josie Baltazar San Juan Capistrano, CA

Palmetto installed my solar system in June 2021 and it has produced more energy than what I use daily. They have excellent customer support and their app is very good

2 years ago Edited December 22, 2021

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Reply from Palmetto

Hi Josie, thanks for joining the clean revolution! We are happy to have you as part of the Palmetto family and are excited to see you keep saving money and making a positive impact on going green. Cheers to clear skies and sunny days!

Dec. 22nd, 2021

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NSellers North Charleston, SC

Palmetto made the process of getting everything approved through my HOA a breeze. They provided great support throughout the project and after everything was completed.

2 years ago

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Reply from Palmetto

Thank you for your feedback. Palmetto is committed to you and your solar system needs! We are so glad to hear that everything went so smoothly for you during the process of going green and becoming part of the Palmetto Family! Cheers to sunny days!

Nov. 18th, 2021

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Jerry Ross Powder Springs, GA

commination has been very good, crew was very professional, cleaned up afterwards. Everything we were told has been true so far

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Jerry. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 29th, 2022

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Melinda Venice, FL

In spite of the craziness in the world today, Palmetto employees worked hard and diligently to install our system in a timely manor

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Melinda. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 29th, 2022

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Gerard Joyce

From the first sales person to the final installer they were all very professional and responsive . Super App for viewing your energy production.

1 year ago

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Reply from Palmetto

Gerard, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 19th, 2022

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Linda L Minthorn

They have been very helpful but the electric company has been very slow. We still haven't been given full operation of the panels.

1 year ago

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Reply from Palmetto

Linda, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We see that the utility granted permission to operate today, 7/19/22. Congratulations! We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 19th, 2022

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Rebekkah Bailey

The team was always helpful and knowledgeable. Whenever I had questions, even if they didn't know the answer, they would find someone who did.

1 year ago

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Reply from Palmetto

Rebekkah, thank you for the high marks, we sincerely appreciate it. We are glad to have you part of the Palmetto family this past year. We wish you decades of sunny days and lower utility bills!

Jul. 19th, 2022

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Maria Martinez Methuen, MA

Customer service is exemplary. They explain the process from beginning to end. They are respectful of your property and your time.

1 year ago

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Reply from Palmetto

Maria, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Jul. 15th, 2022

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Stroud Parrish, FL

Very persistent. I work in the medical field. I don't have time to drop everything and schedule installation. Now I'm waiting for inspection and have lost pay waiting for this to be completed.

1 year ago

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Reply from Palmetto

Jeffery, thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out regarding your concerns shortly.

Jul. 19th, 2022

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Jason Suro Kissimmee, FL

While helpful, the person tasked with assisting me wasn't always completely knowledgeable. To her credit she did try to get me an answer and get back to me.

1 year ago

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Reply from Palmetto

Thank you for providing us with your feedback regarding your representative, Jason. We will provide this information to the appropriate department. Thank you for joining our Palmetto family!

Jun. 6th, 2022

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Stephanie M. Aquino Clementon, NJ

If I had questions, they were quick to respond. There was one or two issues . They are courteous, professional, and quick to resolve.

1 year ago

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Reply from Palmetto

Stephanie, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

May. 23rd, 2022

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Leysan Ayala-Carbonell Burlington, NC

They installed the panels, got paid and forgot. The panels have been on the roof of my house for 2 months and they still don't work. All the inspections have already come, Nobody tells me when they will be in operation. I have asked several agents and still without working.

1 year ago

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Reply from Palmetto

Leysan, thank you for providing your feedback and letting us know about the timeline for your project was longer than expected. In addition to the communication concerns. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We sent you an update on your project via email today. Please contact us at (855) 339-1831 or by email at [email protected] if you have any questions or concerns.

May. 18th, 2022

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Tertia Keller, TX

Because I am not Theodore, and I do not own a house with Solar. I WORK for a Solar install company, and your customer service sucks. I've replied to the texts multiple times advising that you have the wrong number, and continue to receive updates for this poor man's system. IDK how y'all have been in contact with this customer regarding his project when my phone number is what is listed in your system. Poor man.

1 year ago

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Reply from Palmetto

Hello Tertia, thank you for the feedback. We apologize for the inconvenience. Your number has been removed.

Apr. 25th, 2022

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Chanice meadows

Great customer service. Easy to contact and communicate with. Solar consultants were great and gave fantastic incentives

1 year ago

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Reply from Palmetto

Chanice, ,thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Apr. 15th, 2022

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