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Palmetto

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6.8

Overall Score

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LAST UPDATED: November 28th, 2022

Palmetto was founded in 2010 by Chris Kemper, who, after years of working for some of the world's leading organizations on climate change, realized that stopping climate change would not be possible without changing our energy system quickly and on a massive scale. Palmetto's vision is to make renewable energy resources a right and not a privilege; what Palmetto likes to call the "democratization" of energy.

Palmetto's clean energy platform technology company has helped thousands of homeowners go solar. Currently, Palmetto offers its solar panel and solar battery storage services in 23 states, with growth expected to continue in 2022 and beyond.

Additionally, the company boasts that Palmetto homeowners are on track to prevent more than two million metric tons of carbon dioxide from reaching our atmosphere - as of Summer 2022.

Video Customer Reviews

Melissa Carlon Customer Review Video About Palmetto

Melissa Carlon

Ty Neal Customer Review Video About Palmetto

Ty Neal

Sabrina Adleman Customer Review Video About Palmetto

Sabrina Adleman

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The Good

  • Forecast Your Savings
  • Handles Everything from Financing to Installation
  • Extended Protection
  • Financing Options
  • Positive Customer Reviews and a High Response Rate 

Forecast Your Savings 

Before even consulting with Palmetto, homeowners can forecast their savings in just a few short minutes with Palmetto's solar savings estimate calculator. This is a free estimate to find out just how much you can save on your utility bill without directly speaking with anyone from the company.

Many solar installation companies require a meeting before providing this information. The more you know about solar during the research phase, the better.

If you are happy with the numbers, then you can easily schedule a consultation for a more in-depth, personalized solar quote for your unique solar array.

Handles Everything from Financing to Installation 

For many homeowners, all the licenses, permits, technologies, incentives, municipal requirements, and schedule juggling can be pretty overwhelming (if not downright demotivating). When there are multiple points of contact for consumers across various third parties, crucial details can fall through the cracks.

To help lighten your load, Palmetto offers clients a variety of end-to-end solar solutions that allow you to relax. The company oversees everything from financing, design, engineering, permitting, and installation.

Extended Protection 

In addition to the typical warranties provided by players in the solar industry, Palmetto offers an additional monitoring option.

Palmetto offers homeowners a little extra protection for their rooftop solar panels for less
 
$10 per month

In 2021, Palmetto launched its new solar energy monitoring program, Palmetto Protect. It is available through the company app and provides information on energy production, consumption (if applicable), and savings. This app is excellent for homeowners who want to monitor their solar panel's productivity easily and, of course, their savings.

In addition to the basic Palmetto Protect plan, Palmetto offers three paid versions - ranging from $8 per month to $49 per month. Each plan comes with different benefits.

Essentials Plan 

  • 24/7 proactive monitoring by the Palmetto team
  • Monthly system review and personalized recommendations to optimize energy efficiency and save money
  • Prioritized support and troubleshooting
     

Standard Plan 

  • Annual on-site visual inspection to ensure overall system health
  • System health report based on visual inspection
  • Discounts from top-rated local service providers for any new products or services

Premium Plan 

  • Annual panel cleaning (up to 25 panels) or one free service visit
  • Guaranteed service appointments within 24 hours
  • Consultation on a potential smart device, storage, and EV savings

Palmetto's extended protection is entirely optional but could help you optimize your savings and ensure that your solar energy system is working at full efficiency. Not only would you get 24/7 professional monitoring services from the Palmetto Team, but a representative would also visit annually to ensure your panels are in good working condition.

Financing Options 

The majority of Palmetto customers finance their solar systems with no money down.

Palmetto has a dedicated customer care team available to explain, clarify, and help you determine your financing options, including system costs, monthly savings, and loan payments.

As you approach solar financing, be sure to consult a tax professional regarding federal and state solar incentives, as the current tax credit applies to any taxes owed for that calendar year. Your usable credit will vary depending on your financial situation.

Positive Customer Reviews and a High Response Rate

Despite a few complaints about delayed communication, the majority of Palmetto's reviews attest to exceptional customer service and an easy solar panel installation process. Palmetto Solar actively interacts with customers online and has a 100 percent review response rate. You can read Palmetto Solar reviews below to see what past and current customers have to say about this solar company.

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Customer Review: Laura McPherson from Fontana, CA

"Palmetto made my transition from electric to solar so, so easy. All I had to do was sign paperwork, everything else was taken care of on my behalf. Sara also kept in informed of all stages moving forward."

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The Bad

  • Not Available Nationwide

Not Available Nationwide 

Palmetto is currently only available in 23 of the 50 states. If your state is not listed below, double-check the Palmetto website to see if operations have expanded to your state. If not, you'll have to research and find another solar company to work with.

As of November 2021, Palmetto operates in the following states, as well as Washington, D.C.:

  • Arizona 
  • California
  • Colorado
  • Connecticut
  • Florida 
  • Georgia
  • Illinois
  • Maryland
  • Massachusetts 
  • Michigan
  • Missouri
  • New Jersey
  • New Mexico 
  • Nevada
  • North Carolina
  • Ohio
  • Pennsylvania 
  • Rhode Island
  • South Carolina
  • Texas
  • Virginia 
  • Wisconsin

Palmetto may have plans to expand its solar services to the entire nation, but the timeline for potential expansion is undisclosed.

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The Bottom Line

As the cost of conventional electricity rises, Palmetto prides itself on helping solar customers save thousands of dollars with its residential solar power systems - all while investing in clean energy sources.

With Palmetto, homeowners can rest assured that everything is taken care of since the company has a fully distributed network and is actively present throughout all stages of the process. The company has been around for just over a decade and has already helped thousands of families across the globe.

Palmetto's services are not yet available to all residents of the United States, so before you bank on this company, double-check to see if your home is within the service area.

We always recommend consumers read verified reviews as they shop for home services. Consult the 190+ Palmetto solar reviews below to hear what homeowners have to say about this company. Within the solar reviews, you can search for specific keywords that are important to you, like "utility bill," "financing," "solar equipment," and "customer service." 

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Message from
Palmetto

Palmetto is an award-winning clean technology platform, with proprietary technology designed to make it easier and more affordable for homeowners to source their energy from renewables like solar power. We believe that choosing clean energy sources is a right, not a privilege.

Palmetto is leading the call for a New Utility Revolution, which is focused on the democratization of energy. Palmetto continues to innovate with proprietary products that reduce costs and drive widespread distribution of simple energy management solutions.

Palmetto is a triple bottom line, fully distributed company with teammates throughout the United States. Palmetto's Get-Solar, Give-Solar program provides underserved communities with access to solar energy systems.

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Star Rating

4.0

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203 Reviews

Review Breakdown

5 grade

61%

4 grade

10%

3 grade

10%

2 grade

6%

1 grade

12%

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Featured Review

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Guy Santiago Clayton, NC

The whole experience, from the salesperson to the installation team, was outstanding. Usually, in my experience, once the sale is done, there's not much communication. With Palmetto, that was not the case. The communication continued throughout making sure all my needs and questions were addressed. Everyone we encountered was professional, friendly, honest, and went out of their way to keep us informed and provide us with very helpful information that one does not normally get. It was like dealing with a best friend. I would recommend Palmetto to anyone and everyone!!

1 year ago

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Reply from Palmetto

Guy, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 17th, 2022

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aknopes

Palmetto made the entire process easy from beginning to end. Everyone I worked with was friendly, courteous, and professional—I always knew what to expect and they always followed through and answered every question I had promptly. I’m excited to have my solar panels up and running. Highly recommend!

1 year ago

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Reply from Palmetto

Thank you for your kind words! We are just as excited as you are that your panels are up and running. We are looking forward to your clean energy journey with us and the rest of the Palmetto Family!

Jan. 5th, 2022

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NSellers North Charleston, SC

Palmetto made the process of getting everything approved through my HOA a breeze. They provided great support throughout the project and after everything was completed.

1 year ago

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Reply from Palmetto

Thank you for your feedback. Palmetto is committed to you and your solar system needs! We are so glad to hear that everything went so smoothly for you during the process of going green and becoming part of the Palmetto Family! Cheers to sunny days!

Nov. 18th, 2021

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Bonnie Benitez Winder, GA

Great company, Handel every situation and concerned I had.Would highly recommend.

1 year ago

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Reply from Palmetto

Thank you for your high praises, we are honored to partner with you. Welcome to the Palmetto Family, Bonnie! Cheers to sunny days and clear skies!

Dec. 20th, 2021

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justin campbell Johnstown, PA

Everything was done as they stated it would be done. System is up and running and being that it is winter we really don’t know the capacity or potential of electricity that we can generate. We have been monitoring it on the app, but with sun low in the sky we are only averaging about 40-50kw a week. Hopefully is it better in the spring and summer.

1 year ago

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Reply from Palmetto

Welcome to the Palmetto Family, Justin. We are glad you are here and glad to know you are joining us as we work towards a clean, green future!

Dec. 20th, 2021

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Randy Lutz Camp Hill, PA

The experience has been great since I have always been kept up to date with the progress of the installation of the system. There was nothing that I had to do for the process other than the signature paperwork that was sent.

1 year ago

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Reply from Palmetto

Randy, we are so glad to know that you had a great experience. Thank you for trusting Palmetto on your journey to clean energy!

Dec. 22nd, 2021

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Josie Baltazar San Juan Capistrano, CA

Palmetto installed my solar system in June 2021 and it has produced more energy than what I use daily. They have excellent customer support and their app is very good

1 year ago Edited December 22, 2021

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Reply from Palmetto

Hi Josie, thanks for joining the clean revolution! We are happy to have you as part of the Palmetto family and are excited to see you keep saving money and making a positive impact on going green. Cheers to clear skies and sunny days!

Dec. 22nd, 2021

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Mike Montgomery Plainwell, MI

Great communication, very efficient process...

1 year ago

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Reply from Palmetto

Mike, thank you for trusting Palmetto for your solar needs. We are here to help whenever you need us. Cheers to green energy!

Dec. 28th, 2021

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Brenda Berry Charlotte, NC

Very smooth transition to solar power. Professional service . If you’re looking to go solar go with Palmer I highly recommend this company

1 year ago

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Reply from Palmetto

Brenda, we are so happy to hear that you had such a smooth transition to going green with Palmetto. We are delighted to have you help us in our journey towards a clean energy future..

Jan. 10th, 2022

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Thomas Gardner Albuquerque, NM

my system was installed on 11/18/21. City inspector came out on 11/23/21 and red tagged the system. Finally, on 1/18/22, on the third try, the city inspector green tagged the installation. I was able to turn on my solar system on 1/26/22. If the installers were competent my system would have been on by 11/30/21. So it took an extra 2 months to utilize my system. That cost me an additional $155 in electric bills because of their incompetence.

1 year ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We reached out and left you a voicemail.

Feb. 2nd, 2022

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Catherine Sergi New Bedford, MA

They made the paperwork easy to understand

1 year ago

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Reply from Palmetto

Thank you so much for your feedback, Catherine. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family!

Feb. 3rd, 2022

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Daniel Grand Rapids, MI

Everything has been as they said it would be and everything has been working just fine so far even though I have not had it that long I like it

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Daniel. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 3rd, 2022

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Eric Russell Pittsburgh, PA

I'm satisfied so far with my solar panels and the installation. However, I'm disappointed with the Ambassador program because my rep is telling me that a person I referred doesn't qualify me for the award. He told the person (my immediate neighbor) to speak to me. The neighbor spoke to me, and then decided Palmetto was the right company for him. I told my rep about this conversation weeks before the panels were installed, and now my rep is saying this doesn't count.

1 year ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about the concern with the Ambassador program. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to discuss your concerns shortly.

Feb. 3rd, 2022

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Gerald M Williams Pensacola, FL

My panels should have been connected the week of Jan 7th to the local power company. I was told that my panels WILL be operational before my 1st payment is due. And it's due 7 Feb. I spoke with a representative and she said I should do the work to find out why my panels are not connected yet. I explained to her the service I was promised and she RELUCTANTLY put me on hold and said by the end of this week. I did not have ANY confidence in your customer service at this time. I feel as if I will be hung out to dry during this process. I have been more than patient while waiting for my initial installation and if it wasn't for your quality salesman Collin...I would have moved on.

1 year ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We will research what is happening and will reaching out to you to provide an update shortly. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us.

Feb. 2nd, 2022

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Margarita Kearny, NJ

All are professional and punctually did what said

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Margarita. We appreciate you taking the time to share your feedback and experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 3rd, 2022

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Luz wimberly Florence, AZ

Haven't had a great experience for my first time since i was told I had to pay 200$ for them to come and check out there problem

1 year ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

Feb. 3rd, 2022

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Ramon Merchantville, NJ

I recommend them for their service and because it is a company where they have people who speak Spanish, which is very important for the Hispanic community.

1 year ago

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Reply from Palmetto

Thank you so much for your feedback Ramon. We appreciate you taking the time to share experience with us. We are glad to have you part of the Palmetto family!

Feb. 3rd, 2022

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Rick Rudock Mechanicsburg, PA

Timely install - operating less than 1 month

1 year ago

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Reply from Palmetto

Thank you so much for your feedback Rick. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 3rd, 2022

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Ronda lewis Argyle, MO

Received panels over a month ago still not in service though

1 year ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know the timeline has been longer than expected. We set a high standard for ourselves and are sorry to hear that standard was not met. We will be reaching out to provide an update shortly.

Feb. 2nd, 2022

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Rocky Thompson Saint Petersburg, FL

In August I signed the contract for solar. It's the end of January and my first payment is due the first week of February and the system still isn't activated. The customer service is a mess, no one ever knows what's going on. Twice there were significant delays with all the red tape that's involved and each time it was Palmetto who dropped the ball with paperwork. I had to constantly follow up with them and if they told me they would have someone get back to me, they never did. Appointments were never kept as scheduled, and most of their communication is via text unless you call them. The only positive experience I've had was with the installation, the crew was great. Supposedly after the installation was complete, Duke Energy has 30 days to switch me over so the system can be activated, but that didn't happen. I called Duke Energy to see what the hold up was and was told Palmetto hadn't completed the activation paperwork. Bottom line is I'm going to start paying for the service before it's even activated and I was told that could happen by March but if not, to give Palmetto a call. So it's been 6 months since the process started and could be 7 months before I can activate the system. I would not recommend this company to anyone considering solar.

1 year ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about your concerns. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to provide you an update shortly.

Feb. 2nd, 2022

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Tim Rood Cedar Springs, MI

Customer service & product quality, friendly and helpful sales staff

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Tim. We appreciate you taking the time to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 3rd, 2022

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Jamal Jones Villa Rica, GA

Easy process, fast installation and pricee.

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Jamal. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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Aline Gaff Henderson, NV

This has been in the works since Nov and its still not up and running,

1 year ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about the timeline for your project was longer than expected. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Congratulations! I do see you have received permission to operate from the utility and your system has been energized. Please contact us at (855) 339-1831 or by email at [email protected] if you have any questions or concerns.

Feb. 9th, 2022

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Carol Simons Sparta, MI

We are only 2 months in with our new solar panels but the process so far is great. Our panels look great and we are now waiting to see our electric bill start dropping.

1 year ago

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Reply from Palmetto

Carol, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 10th, 2022

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Javier Ocampo Elgin, IL

Cause the serves was great and the serves was a little noisy but that what you expect for something being installed yo you roof

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Javier. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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Mason Las Vegas, NV

Very quick to activation, keeping in mind our HOA took a while so that wasn't on Palmetto

1 year ago

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Reply from Palmetto

Mason, thank you for the high marks, we sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 10th, 2022

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Clarice Anderson

Communication is awful. I still have no idea when my system will be hooked to the grid. My installation was done in one day mid December and I have been the one to contact Palmetto. Would be nice to know when my system will be operational.

1 year ago Edited February 11, 2022

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Reply from Palmetto

Thank you Clarice for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

Feb. 10th, 2022

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Frank Pedro Winter Haven, FL

Did great work and straight forward explained everything clearly to me and was aware of what it entailed.

1 year ago

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Reply from Palmetto

Frank, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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Jim Henderson, NV

Everything was done in a professional manner and in a timely manner.

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Jim. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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jeff landis Youngstown, OH

Snow was not explained well enough after install no one has come back to explain anything. Now I find out not producing power when snow is on roof. also told did not have too climb up on roof too keep power working

1 year ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Jeff. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly. In addition, we have emailed you a link to our blog post regarding solar seasonality.

Feb. 10th, 2022

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Josefina Baltazar Orlando, FL

the installed panels produce energy to save me a lot in utility expenses

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Josefina. We appreciate you taking the time out to share your experience with us. We are glad your system is helping with those utility expenses. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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Kristen N Sandula Yorkville, IL

Easy to work with, clearly explained everything throughout the process, better prices than other quotes we received

1 year ago

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Reply from Palmetto

Kristen, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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Melissa Carlon Ada, MI

Customer Review Video

1 year ago Edited June 21, 2022

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Reply from Palmetto

Thank you so much for your kind words, Melissa. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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Matt Polaski Parrish, FL

I am paying for solar panels that are not yet activated. The whole point is to offset the cost of electricity, not pay full electric and solar panels!

1 year ago

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Reply from Palmetto

Thank you Matt, for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. I see the current step is inspection. However payments for the solar panels are not due at this time. We will be reaching out to resolve your concerns shortly.

Feb. 10th, 2022

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Chad Papst Clinton, PA

The entire process was extremely simple.

1 year ago

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Reply from Palmetto

Chad, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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Patricia H Porter

The billing and payment process and amount billed was not explained well at all. The last person to complete the installation and turn on the system was the only person that made sense in the billing, he explained it to me and took the time to answer my questions

1 year ago Edited February 9, 2022

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Reply from Palmetto

Patricia, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. We have sent you an email with an update on your project, regarding the inspection. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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Ronald Sapp Las Vegas, NV

Easy and quick install. took care of almost all paper work and approval.

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Ronald. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 10th, 2022

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Steven Lancaster West Bridgewater, MA

From the begiining through the panel installation, the Palmetto staff have breen professional and answered all of my questions.

1 year ago

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Reply from Palmetto

Thank you so much for your kind words Steven. We appreciate you taking the time out to share your experience with us. Welcome to the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 10th, 2022

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Tara York, PA

From start to finish Palmetto has given us 100%

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Tara. We appreciate you taking the time out to share your experience with us. Welcome to the Palmetto family.

Feb. 10th, 2022

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Marve Wiessner Kalamazoo, MI

A great experience working with Palmetto and Victory Power. The process and people that we worked with were first class!!

1 year ago

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Reply from Palmetto

Marve, thank you for the high marks and sharing your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 17th, 2022

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Harlan Lanou Port Saint Lucie, FL

The initial installation was fine, but workers have been back 4 times now to make adjustments and we are not up and running yet! Installation starts on Dec. 29.

1 year ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Harlan. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

Feb. 17th, 2022

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Paul Vink Hudsonville, MI

They did an excellent job. The installation was completed on a very cold day in December.

1 year ago

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Reply from Palmetto

Paul, thank you so much for your kind words. We appreciate you taking the time out to share your experience with us. Welcome to the Palmetto family and wish you decades of sunny days!

Feb. 17th, 2022

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Jim Hale Port Clinton, OH

They were able to get the system installed in under 3 months while competitors were fumbling around. Solar panels are superior to the competition with higher efficiency and output.

1 year ago

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Reply from Palmetto

Thank you for the high marks, Jim, we sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 17th, 2022

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Wilbert Goytia Rowlett, TX

No one has call me I don't even know if my system is working lm a bit confuse

1 year ago

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Reply from Palmetto

Thank you for providing your feedback, Wilbert. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. I do see that your system is on and producing. I have resent the monitoring app invite to you as well. We will be reaching out shortly.

Feb. 17th, 2022

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Shahla Hebets Denver, CO

Our solar panels were installed in mid November and our solar panels still aren't active despite us regularly calling Palmetto and Xcel.

1 year ago

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Reply from Palmetto

Shahla, thank you for providing your feedback and letting us know about the timeline for your project was longer than expected. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Congratulations! I do see you have received permission to operate from the utility and your system has been energized. Please contact us at (855) 339-1831 or by email at [email protected] if you have any questions or concerns.

Feb. 17th, 2022

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Jacqueline McKinley Pittsburgh, PA

We are having an issue with a leak and have been waiting weeks for someone to come look at it.

1 year ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue, Jacqueline. I have reached out for an update on your concern. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. We will be reaching out to resolve your concerns shortly.

Feb. 17th, 2022

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Karon Siano Bath, MI

The installation process was really smooth, very professional service

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Karon. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 24th, 2022

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Sylvester mazzoccoli Morris Plains, NJ

Very professional and friendly on time and accurate

1 year ago

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Reply from Palmetto

Thank you for the high marks, Sylvester. We sincerely appreciate it. We are glad to have you part of the Palmetto family and wish you decades of sunny days and lower utility bills!

Feb. 24th, 2022

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Irene Palaita North Las Vegas, NV

Trying to get a hold of customer service for assistance is a joke!!! My HOA did not get the proper application completed by Palmetto in order to install the free patio cover.

1 year ago

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Reply from Palmetto

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are sorry to hear that standard was not met in your interaction with us. Regarding the patio cover, Palmetto does not offer these types of non solar services or items. We reached out today regarding your concerns.

Feb. 23rd, 2022

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Angelo Rodriguez Wenonah, NJ

Professional and courteous staff. Excellent communication. Thorough and detailed.

1 year ago

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Reply from Palmetto

Thank you so much for your kind words, Angelo. We appreciate you taking the time out to share your experience with us. We are glad to have you part of the Palmetto family and wish you decades of sunny days!

Feb. 24th, 2022