Moxie Solar (Out of Business)

If there’s anything you can take from my long it is…Run as far as you can from Moxie… I originally contacted Moxie late September 2021 to get my solar panels installed and it has been a drama worthy of an Oscar movie since them. Let me begin. The only good thing about Moxie was their price for their Sunpower solar panels was low. Regardless of how bad Moxie is, Sunpower was one of the best solar panel brands that I found when I did my research. When our family signed the deal with Moxie, we were assigned project manager 1 who introduced herself to us and was fired the same afternoon. Our salesperson did not know about it and told us a few days later when I was asking him why she didn’t respond to any of our emails. I was then told by our salesperson that Moxie was downsizing in several states and had let go several people in their reorganization. Not a good first start and I’m already starting to worry. Shortly after I was assigned to project manager 2. She was very unhelpful with the permitting process. We were promised a month for permits to get approved for our solar panels. But when it took over a month, we contacted her who said she’s had permits take an hour to 9 months. Basically she didn’t help expedite the process and was just stonewalling me. She also soon disappeared and I was told that she left the company. I was then passed along to project manager 3 who didn’t respond to any of my emails. Finally I was then passed along to their client services team who botched things up even more. Turned out the reason why my permitting was taking so long is because they didn’t know that my county requires paper and online permit submission. Moxie had neglected to file a paper permit…even though they claimed to have done solar panels in my county before. After the permitting was done which took a month longer than expected and I lost another month of solar I could have had, I had to wait a few weeks for the panels to arrive. Those were the only things that arrived on time with Moxie. They installed them and the installers were great to deal with and courteous. We had to get it inspected by my county. Moxie botched it up some more. Moxie would set inspection dates without consulting me and I had to change work plans to be able to let both the county inspector and Moxie electrician in. During the first inspection, Moxie HQ miscommunicated to their electrician so he didn’t show up when the county inspector was here. We had to reschedule and I had to change work plans again. Also Moxie was unclear on the fact that there was an electrical inspector and building inspector so I was unsure which inspector was actually arriving. During the rescheduled inspection, the electrician failed inspection because he used an indoor breaker box on the outside which the inspector caught. He had to go out for an hour to get another one and install and the inspector had to come back another day to pass our system. After our system passed, Moxie sat for a while and I had to manually call Duke to get them to pass my unit and get it commissioned. Once our system passed we were finally operational, probably about a month and half later than promised which is better than what other reviews I’ve read were. Once operational, the units did fine for a few months. We were generating more power than we were using. Then all the sudden in May, their service advisor started to email me suddenly saying that something called the CTs on my unit had to be swapped around because they were installed backwards. She couldn’t explain to me well what CTs were and what work exactly had to be done. Regardless I still had some trust in them at the time and I let their service tech into my house again to fix. Once it was fixed, I get another email not too much longer saying that the CT fix did not fix the issue which they still could not explain to me. So they scheduled another appointment. In this second appointment, the technician came to our house unannounced (two weeks early) to our ire because I was not home and had to let them in via my phone and let them work unsupervised. The 2nd fix did not work and Moxie again contacted me stating that they had to come back another time. During this 3rd fix, the technician was a different guy and we were told that the previous technician no longer worked for Moxie. This last fix messed up my solar panels and I started to generate less power than their app was showing and started to owe Duke money even though summer time has the most sunlight. I would say that I’ve lost about $300-400 in credits and paying for electricity that I didn’t use due to their mistakes. I started to contact Moxie to get it fixed but they purposely ignored my voicemails, phone calls and multiple emails. I started to run out of options so I contacted our sales person who sold us our solar panels for help only to find out that he left the company recently. So that’s at least 4 people who have left Moxie in less than a year since I got the units. Finally I reached out to Sunpower for help and they switched me to another dealer and were able to remotely fix my units. During the remote fix, it was discovered that Moxie did not set up my individual panel monitoring so I am dealing with that now and may have to pay another company to come to my roof to get the serial numbers of my panels to get that set up. You’ve been warned.

Moxie does an excellent job of selling their services and communicating what I would guess they hope will happen and unfortunately it didn't work that way for us. We would, however tell you that their sales person - Brian H., and back office team of Carolynn H., Becky R. and Lee Anne D. were all easy to work with and did an excellent job of communicating and staying engaged.. However, when it came to communicating the delivery of materials and having everything the contractor needed their "Market President" who is located in Austin, TX was one of the poorest communicators and had absolutely very limited follow-up to explain anything that was going-on from delivery of materials to what day the contractors were going to start. They just showed-up.. Unfortunately this person was also responsible for scheduling materials and manpower as well as managing the permit process with St. John's County and without a doubt was one of the poorest communicators and marginal field leaders I've ever encountered. This person allowed the electrician to only pull a permit for "electrical repairs" and not "solar panel installation". The net result was a delay in getting FP&L's approval and necessitated our direct communication with county officials to secure the right verbiage for the FP&L Permit. Until Moxie hires a person specifically for the Florida market I would be reluctant to recommend them in any matter whatsoever and certainly anyone using Moxie should ask who actually manages the materials and scheduling in Florida.

Great! Very easy. I expected it to be a bit more complex. Install was quick. Getting on the grid wasn't a hassle either. Definitely recommend! Can't wait to have it paid off and reap the befits from the transition!

I highly recommend Moxie Solar. They came in way under the cost of the other solar companies around here and the quality is top notch. They have been very responsive to my needs and questions. I'm very happy with my choice!

I'd like to thank everyone that was involved on the project. There was issues but all were resolved in a very fast manner. They went up and beyond and more would recomend them great job all around.

Moxie delivered what was proposed from the sales person to the support staff after installation. I would highly recommend them to anyone who is looking to wants to become energy independent while helping our environment.