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Moxie Solar (Out of Business)

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7.4

Overall Score

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Cody In Colorado Loveland, CO

The sales consultant treated me with respect, and earned my business on the first call. Once I heard about their Watts for Warrior program I was all in. Cant wait to take advantage of the Moxie Referral program too, letting my friends, family and neighbors stuff my pockets with referral money!

2 years ago Edited September 14, 2021

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Reply from Moxie Solar (Out of Business)

Cody, Thank you for taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. It was such a pleasure doing business with you. We are glad to hear that you had a good experience with your Moxie team, and hope you enjoy your new solar system for many years to come! Enjoy the sunshine!

Mar. 23rd, 2021

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David Downs Cedar Rapids, IA

Very pleased from start to finish. Very informative and upfront with all aspects of installation. Never had to wonder what was next. We are up and running and definitely appreciate the app that let's us keep track of how our solar panels are saving us money.

2 years ago

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Reply from Moxie Solar (Out of Business)

David, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are so glad to hear that you had a good experience with your Moxie team from start to finish, and hope you enjoy your new system for many years to come! Soak up that sun!

Mar. 17th, 2021

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Shishir S ,

Overall process was good, all Moxie people were very helpful and professional. I really liked the customer service of Sales guy (Harry J from Ohio) and project manager Sharie G. Harry was very patient with all my queries, he explained everything well. The installation crew were knowledgeable and courteous.

2 years ago Edited September 14, 2021

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Reply from Moxie Solar (Out of Business)

Shishir, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Dec. 22nd, 2020

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Bob Beideck Roanoke, TX

They were rather new to my market when I bought from them. Their product is definitely high quality, but the growing pains showed in terms of customer service. They do everything out of their main office which takes away from part of the overall quality and didn’t do a great job equipping their salesman to be successful. I also walked away because of the ever changing financial terms.

3 years ago

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Reply from Moxie Solar (Out of Business)

Hello, thank you for your review and honest feedback. We have recently updated our product support procedures to provide more streamlined support and quick service. Please don't hesitate to reach out if there is anything we can help you with.

Jan. 4th, 2021

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John L Avon Lake, OH

I was impressed with the professionalism of everyone I worked with. The designers worked to fit the most panels possible on my roof, even changing panel manufacturers to find the best fit. Moxie worked with the utility company to get all of the required approvals and made it easy for me. I love my new systems - everything is working great!

3 years ago

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Reply from Moxie Solar (Out of Business)

John, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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emma Iowa City, IA

We had a very positive experience with Moxie- they were easy to work with and fast on the installation. They made it an easy process by working with our electric company and working on the tax reimbursement paperwork for us. Highly recommend.

3 years ago

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Reply from Moxie Solar (Out of Business)

Emma, thank you for taking the time to leave a review. Glad to hear you had a positive experience, our client utility liaisons are truly amazing! Congrats on your new system!

Apr. 28th, 2020

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Thomas Rietz Iowa City, IA

Moxie has been great. Their estimate was better than the competition. They efficiently installed our system. They have provided excellent service every time we have an issue...which isn't often...still it's nice to know they're there when we need them.

3 years ago

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Reply from Moxie Solar (Out of Business)

Thomas, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up

Apr. 10th, 2020

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Joe Hovey Burlington, IA

Moxie solar is a stand up company that came through from start to finish. Every project has hurdles. It is how you react to those challenges. Communication is key in any situation and Moxie has a jewel in Lee Ann. Very satisfied and highly recommend Moxie Solar.

3 years ago

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Reply from Moxie Solar (Out of Business)

Joe, thank you so much for your honest feedback and review. Communication is such a key element to a successful build and each one is unique. Lee Anne is an amazing asset to our team and will always be here to help you out if anything comes up! Thanks again.

Apr. 10th, 2020

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Leslie Nolte North Liberty, IA

We did not know how viable solar was for our business but Moxie took the time to educate us, gave us several options to fit our budget and the whole install process was handled seamlessly. The accelerated depreciation was a nice surprise at tax time and now our students share our pride in how the sun powers our dance studio every day.

3 years ago

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Reply from Moxie Solar (Out of Business)

Leslie, thank you so much for taking the time to leave a review! We love having the chance to educate folks on just how good an investment solar can be. Keep dancing and enjoy harvesting the sun!

Apr. 10th, 2020

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Travis Clarke Crown Point, IN

Since install I have had issues, a ticket has been opened for a month. I noticed the issue immediately and notified them shortly after install in early July. It is not September 8th and still not fixed and no one will give me an answer on how long it will take.

2 years ago

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Reply from Moxie Solar (Out of Business)

Travis, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the issues you are experiencing after install. We would like to look into this further and provide additional assistance. We will reach out to you personally. Thank you again for highlighting your issue for us so we can improve our process where it's needed.

Sep. 15th, 2021

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Mary Deutmeyer North Liberty, IA

They an efricient, personable, professional team who answer all questions and concerns clearly and promptly.

2 years ago

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Bradley Phelps Denmark, SC

The only real issues were the permits and the electric company and this was not the fault of Moxie Solar.

2 years ago

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Willard Francis McMillen Midlothian, TX

communication could have been better with corporate but the installers, Sales person and electrician were excellent

2 years ago

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Ralph Iowa City, IA

Works just fine. Once they got it started, which took forever, it went real well. Every time I made an inquiry they never got back to me. It was recommended by a friend.

2 years ago

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Reply from Moxie Solar (Out of Business)

Ralph, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the communication issues you experienced after your installation. Please feel free to reach out to me directly at: [email protected] so I can assist you with any inquiries you may have. Thank you again for highlighting your issue for us so we can improve our process where it's needed.

Sep. 3rd, 2021

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Lonnie Robins, IA

I am pleased with the way it operates. I think they did a nice job of putting everything in place. I am satisfied.

2 years ago

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Reply from Moxie Solar (Out of Business)

Lonnie, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and hope you are enjoying your new system! Soak up that sun!

Sep. 9th, 2021

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Chelsey Swan, IA

While it was a lengthy process because we went through a lot of complicated situations, overall they kept in contact with us it was the easiest.

2 years ago

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Reply from Moxie Solar (Out of Business)

Chelsey, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had an overall good experience with your Moxie team, and hope you are enjoying your new system! Please feel free to reach out if there is anything we can do for you going forward: [email protected] Soak up that sun!

Sep. 9th, 2021

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Paul Coin, IA

Pretty good company though they are a little slow about calling back sometimes. They have top of the line stuff.

2 years ago

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Reply from Moxie Solar (Out of Business)

Paul, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had an overall good experience with your Moxie team, and hope you are enjoying your new system! Please feel free to reach out if there is anything we can do for you going forward: [email protected] Soak up that sun!

Sep. 9th, 2021

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Drew Chapel Hill, NC

The products are quality. I did the research, they put in good stuff. I like the people I work with. There are some high points but some troubles too with customer support.

2 years ago

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Reply from Moxie Solar (Out of Business)

Drew, We appreciate your feedback so we can continue to improve our customer experience. I want to apologize for the issues you have experienced with customer support. Please feel free to send me a private message with your contact details to [email protected] so I can assist you with any inquiries you may have going forward. Thank you again for highlighting your issue for us so we can improve our process where it's needed, and we are glad to hear that you are satisfied with the quality of your system.

Sep. 3rd, 2021

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Karla Iowa City, IA

Installation was painless. They did their job and got it done efficiently. Their communication is good.

2 years ago

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Reply from Moxie Solar (Out of Business)

Karla, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and hope you are enjoying your new system! Soak up that sun!

Sep. 9th, 2021

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Jared Robins, IA

Equipment works like it is supposed to. They have been very helpful and easy to work with. It is quick and easy.

2 years ago

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Reply from Moxie Solar (Out of Business)

Jared, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and hope you are enjoying your new system! Soak up that sun!

Sep. 9th, 2021

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Casey Cedar Rapids, IA

Overall the work they did was great and I am satisfied. They were able to get it installed in a very timely manner.

2 years ago

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Reply from Moxie Solar (Out of Business)

Casey, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and hope you are enjoying your new system! Soak up that sun!

Sep. 9th, 2021

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Craig Dunn Rushville, OH

The initial communication and information was excellent, however after installation they were not helpful at all. The system does appear to be functioning very well.

2 years ago

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Reply from Moxie Solar (Out of Business)

Craig, we appreciate your feedback so we can continue to improve our customer experience. I apologize that the communication was lacking on our part for your project. We are taking internal steps to resolve these sorts of issues going forward. Please feel free to reach out to me directly at any time: [email protected]

Jul. 7th, 2021

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Gary Sloan Minneapolis, MN

They answered All questions. Installation was done by a contractor. Approval process was a little frustrating. It took 3 inspections

2 years ago

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Reply from Moxie Solar (Out of Business)

Gary, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We apologize for the frustrations during the approval process, this is something that we are working on improving internally. Please feel free to reach out at anytime if there is something we can help you with. My direct email is [email protected] We hope you are enjoying your new system!

Jun. 29th, 2021

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Janelle Stockport, IA

It works well and does what it is supposed to. Customer service kind of helps with things but the installers destroyed my back yard and I had to fix it myself.

2 years ago

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Reply from Moxie Solar (Out of Business)

Janelle, Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I apologize for the frustrations that the installation process caused you. As we strive to provide an exceptional Moxie experience to each of our customers, sometimes we do miss that mark, and I apologize that it was with cleanup from your project. We like to leave our jobsites in better condition than when we arrived, so we do apologize for this inconvenience. Please feel free to reach out to me directly at: [email protected] if there is anything we can do to help.

Jun. 30th, 2021

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Kevin Waukee, IA

The installation process was great. They are always attentive to my questions. It has a god warranty and seems to be high quality.

2 years ago

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Reply from Moxie Solar (Out of Business)

Kevin, Thank you for taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team. We are proud to provide top quality equipment for our customers! We hope you enjoy your new system for many years to come. Soak up that sun!

Jun. 30th, 2021

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Thomas Elkader, IA

It is made out of good materials that will last. They were very thorough. Installation was very smooth.

2 years ago

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Reply from Moxie Solar (Out of Business)

Thomas, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and that everything went smoothly for you! We hope you are enjoying your new system. Soak up that sun!

Jun. 30th, 2021

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Ramon Middleburg, FL

So far it is working pretty well. It was put up fairly quickly. There was an issue so they had to come back later to finish the install.

2 years ago

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Reply from Moxie Solar (Out of Business)

Ramon, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and hope you are enjoying your new system! Soak up that sun!

Jun. 29th, 2021

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Dianne Adel, IA

Really good. The equipment is good. It is working properly. Customer support answered all my questions.

2 years ago

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Reply from Moxie Solar (Out of Business)

Dianne, Thank you for your business and taking the time to leave us a review! Your feedback is important to us so we can continue to provide our customers with a great Moxie Solar experience. We are glad to hear that you had a good experience with your Moxie team, and hope you are enjoying your new system! Soak up that sun!

Jun. 29th, 2021

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Ryan Miller

Fast installation and good at the start. I still don't have the Tesla battery app installed and still haven't received a tutorial on the system.

2 years ago

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Reply from Moxie Solar (Out of Business)

Ryan, Thank you for your business and taking the time to leave us a review! I will update our system to reflect that you are waiting on the tutorial for your system, and our Service team will reach out to you as soon as possible. We appreciate your patience with us! Please feel free to use me as a point of contact going forward, and I will assist you in the best way I can. Thank you! [email protected]

May. 20th, 2021

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P Meyer Winnsboro, SC

I seem to be using more energy than before the system was installed. I'm not happy with the customer service when I raised this issue with Moxie. I won't rate the rest of the areas because it will depend on Moxie responding adequately to my concern.

2 years ago

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Reply from Moxie Solar (Out of Business)

P Meyer, Thank you for your response, we appreciate your feedback so we can continue to improve our customer experience. I understand your frustrations, and apologize that the customer service was lacking on our part for your project. We are taking internal steps to resolve these sorts of issues going forward. I will reach out to you personally so we can determine the issue you are having with your system. Thank you again for highlighting this for us so we can improve our process where it's needed.

Apr. 6th, 2021

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Al Cormier Rockford, IL

They did an excellent job. I would have liked to see them review the installation plans before the installation. That was my only criticism

2 years ago

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Reply from Moxie Solar (Out of Business)

Al, thank you for your business and taking the time to leave us a review! We appreciate the feedback so we can improve on our process. We are glad to hear that you had a positive experience with the Moxie team and hope you are enjoying your system!

Feb. 3rd, 2021

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Emily Deeney

Paperwork was efficient and smooth. On-site communication slow and disconnected between team members with little oversight or communication

2 years ago

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Reply from Moxie Solar (Out of Business)

Emily, thank you for your business and taking the time to leave us a review! Glad to hear that you had a positive experience with Moxie. Your communication concerns have been addressed by our customer service department, thank you. We hope you are enjoying your new solar system!

Feb. 2nd, 2021

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Craig Lydolph

Very helpful, quick install, site workers all pleasant and left site in as good a shape as when they arrived.

3 years ago

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Reply from Moxie Solar (Out of Business)

Craig, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Kris

They were professional, upfront and extremely helpful throughout the process of install our solar system.

3 years ago

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Reply from Moxie Solar (Out of Business)

Kris, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Michael Novak Dolton, IL

Great all around experience even with my constant questions and design changes, they were true pros.

3 years ago

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Reply from Moxie Solar (Out of Business)

Michael, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Brenda North Liberty, IA

They came to talk to me personally, explained the process, what I could expect in energy production and savings.

3 years ago

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Reply from Moxie Solar (Out of Business)

Brenda, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Todd Hunter Taylor Ridge, IL

The sales persons employed high pressure tactics and everything he promised turned out to be not true. Several times the local office threatened a 10% late fee while we waited for our local bank to process the loan. I almost contacted a lawyer to stop the harassment and protect my rights as a consumer.

3 years ago

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Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. Please understand that as a business, we need to collect money from our customers. In your case the cancellation of your initial loan and refinancing caused months to go by without any payment.

Jun. 15th, 2020

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Hector Ibarra

Greatly reduces fossil fuel energy use. The payback time is close to what Moxie projected it to be.

3 years ago

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Reply from Moxie Solar (Out of Business)

Hector, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Paul Barry

some answers were not easy to get and we were not expecting to do alot of the signup and correspondance through the computer

3 years ago

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Reply from Moxie Solar (Out of Business)

Hello, thank you for your review and honest feedback. Please don't hesitate to reach out if there is anything we can help you with.

Jan. 4th, 2021

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Paul Gibbs

The communication during and throughout the installation and training following was professional and courteous

3 years ago

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Reply from Moxie Solar (Out of Business)

Paul, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Ed Morris

Needed repair on one of the arrays. Parts had to be ordered. Then repair was implemented without fuss or mess.

3 years ago

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Reply from Moxie Solar (Out of Business)

Ed, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Neil Strabala

Great company to deal with! Very friendly and helpful for people just getting started with solar panels.

3 years ago

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Reply from Moxie Solar (Out of Business)

Neil, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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All Seasons Automotive

It's all worked flawlessly so far. I had some needs and I made a phone call about somebody remedying that and I never got any further attention.

3 years ago

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Reply from Moxie Solar (Out of Business)

Hello, thank you for your review and honest feedback. We have recently updated our product support procedures to provide more streamlined support and quick service. Please don't hesitate to reach out if there is anything we can help you with.

Jan. 4th, 2021

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Jack

I was interested in solar and a couple of friends and neighbors had experience with them. Installation was smooth. It was a nice job.

3 years ago

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Reply from Moxie Solar (Out of Business)

Hello, thank you for your review and honest feedback. We have recently updated our product support procedures to provide more streamlined support and quick service. Please don't hesitate to reach out if there is anything we can help you with.

Jan. 4th, 2021

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Michael

They weren't supportive. I had to chase them down everytime I needed soemthing done. The owner of the company was contacting me and then when I had problems, they instantly started ignoring me. The equipment failed due to the install, which was a two day project that took over a month.

3 years ago

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Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We regret that your experience with that initial service work was less than satisfactory, and we certainly value your time and needs. We recently updated our service process to be more streamlined and attentive. If you should need anything going forward please fill out the service request form on our website or call 855-669-4387, ext. 2

May. 21st, 2020

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Jeff

They don't follow up. They're not real quick on getting back to you with things. The equipment for the most part has been okay. We've just had one transmitter that we've had issues with.

3 years ago

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Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. We have heard your feedback and just updated our service policy to be more attentive. We always want our customers to have a system that runs at full capacity. Should you have questions or need any service work in the future please fill out the quick service request form on our website or call 855-669-4387 ext. 2

May. 21st, 2020

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Riley

The panels have worked really well so far. Really good follow up and the tax information was really helpful.

3 years ago

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Reply from Moxie Solar (Out of Business)

Riley, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Arthur

Since COVID it's almost impossible to get in touch with anyone at Moxie. Lett several voice messages. Sent several emails finally received a response and after several months still waiting for a solution.

3 years ago Edited December 5, 2022

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Reply from Moxie Solar (Out of Business)

Arthur, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Tony

It's been very reliable so far. No problems, no issues. It's very easy. They take care of the paperwork and everything.

3 years ago

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Reply from Moxie Solar (Out of Business)

Tony, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Verified Customer

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Review Source

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Hanick

Equipment works well. They are pretty responsive to our request. I would love to hear some regular follow-ups and checking up on the system.

3 years ago