Name: Moxie Solar (Out of Business)
Rating: 4.2

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Gina Hinrichs

The end of year push had them scrambling to finish projects. Some of our system wouldn't work. They have been good with follow up and compensating for non productive arrays. The weather has not helped.

2 years ago

Reply from Moxie Solar (Out of Business)

Gina, thank you for your business and taking the time to leave us a review! We appreciate the feedback so we can improve on our process. We are glad to hear that you had a positive experience with the Moxie team and hope you are enjoying your solar system!

Feb. 3rd, 2021

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Cyrus Coffman Swisher, IA

Moxie made sure the whole process from design to installation was a breeze! Their team kept us well informed and answered all of my questions promptly. Thank you!

2 years ago Edited September 14, 2021

Reply from Moxie Solar (Out of Business)

Cyrus, thank you for your business and taking the time to leave us a review! We are glad to hear that you had a positive experience with the Moxie team. Enjoy the sunshine!

Feb. 3rd, 2021

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Jeff Ryder North Liberty, IA

Sales, folks who installed and all support Staff did a great job in helping us through the whole process of purchase installation, start up and tax rebates

2 years ago

Reply from Moxie Solar (Out of Business)

Jeff, thank you for your business and taking the time to leave us a review! We are glad to hear that you had a positive experience with the Moxie team. Enjoy the sunshine!

Feb. 3rd, 2021

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Norman & Shannon Toliver Monroe, NC

Sales person was nice, she helped us get everthing straightened out when it felt like we were getting a run around after the panels were installed. Which we still have a water stain on our ceiling that hasn't been taken care of .

2 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review. Please contact MOXIE about your water stain.

Jan. 20th, 2021

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David Zollo Minneapolis, MN

Everyone at Moxie was knowledgeable and, most important, available! I every step of the way, there was someone that could answer specific questions if they arose!

2 years ago

Reply from Moxie Solar (Out of Business)

Thank you Dave! Keep on rockin!

Jan. 5th, 2021

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Todd Joslin Kansas City, MO

Easy to work with internal processes need help. No communication when installers were coming or when electrican was coming. Needed access to our home with not even a days notice.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback Todd. Solar can be complicated and we understand our job is to simplify it for our customers and make it easy. We will use your feedback to improve communication and processes going forward. Thank you again.

Dec. 22nd, 2020

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Valerie Prather Chicago, IL

While the process was a little longer than anticipated, the staff at Moxie kept in contact every step of the way and was quick to answer any questions I had.

3 years ago

Reply from Moxie Solar (Out of Business)

Valerie, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Eric Tastad West Fargo, ND

Great communications, fast install, after install support. The system is well designed with efficient panels and some minor clipping during peak hours in summer.

3 years ago

Reply from Moxie Solar (Out of Business)

Eric, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Hunter Brecount

Almost 2 months since i was told to turn my solar pannels on and they are still not working. Was also told that the people at moxie would know before i did turns out that was a lie. Now i cant seem to be able to get ahold of anyone. Tried calling left a message and i emailed them. Got an email back but they beat around the bush and just told me that they put in a work order. Been a week since that work order and havent heard anything or seen anyone was told one June first someone would come set up a portal so i can track my usage withing 2 weeks and its July 17th and noone has came by. The machine they used broke my sidewalk was waiting to talk to someone in person to tell them but it doesnt look like that is happening. Now trying to decide if i need to hire a lawyer or not since i paid 30k for solar that still isnt working.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We regret that this has been your experience so far and ensure you that we want to work with you to make it right. I looked into your account and a service request has been placed. It appears there may have been an issue with the utility company properly completing your interconnection. There have been a couple of similar issues reported with your utility company. We recently updated and expanded our service department and staff to be more streamlined and attentive and appreciate your patience as we work to solve this problem.

Jul. 20th, 2020

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Faye Kimm Blairstown, IA

I am happy with the majority of installation except the last step on going live seemed delayed. This possibly could have been from Covid19 but all activity seemed to stop after final payment.

3 years ago

Reply from Moxie Solar (Out of Business)

Hello, thank you for your review and honest feedback. We have recently updated our product support procedures to provide more streamlined support and quick service. Please don't hesitate to reach out if there is anything we can help you with.

Jan. 4th, 2021

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Deb Barber Illinois City, IL

Installation and pre-installation went well. However, one of the panels has needed fixed/replaced since installation and I still do not have closure. I have been emailing off and on for months. I finally had a technician show up and check it out and told me that it was a bad panel and they would come back and replace. They still haven't been back. I have emailed and asked about it and been told they would check on it and still nothing.

3 years ago

Reply from Moxie Solar (Out of Business)

Deb, thank you for your review and feedback. I looked into your service reports and it appears the issue was an inverter giving off an error. This has since been reset and should be functioning properly now. If you are still noticing issues with your system please reach out to Lee Anne directly. Thank you

Jul. 2nd, 2020

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Ezra Hallam

1. When I first contracted with Moxie, I told them my loan was coming in ten days and wanted to wait to sign the contract until then. Blair said, “Let’s play a trust game. If you send me the check, we won’t cash it until the loan comes.” Well I sent the check and they immediately cashed it. Guess I lost that trust game. 2. They gave me an estimated time to installation of 6 weeks. It took them 8 months. So don’t expect them to get it installed anytime soon. Because of this delay, we had to wait another year for the Iowa tax credit. 3. Less than a month after installation, the inverter had to be replaced. 4. One of the fuses keeps blowing. Three times in three weeks. They don’t seem to have any solution other than to keep replacing the fuse. Which means the array is working like 1/2 the time. 5. I have had several people ask me this spring about my array and if I would recommend Moxie. I told them to look into other companies.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We regret any inconvenience we caused you in getting your solar array installed. The large majority of the delay had to do with permitting with the utility company which, unfortunately, is out of our control. It's frustrating to us too and typically does not take as long as it did for you. Please continue to communicate with us about any issues you're having with fuses blowing or anything else. I know we've had electricians work on your system trying to get to the root cause. We are going to keep working until it's working for you 100% of the time!

May. 29th, 2020

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Anonymous

They were very helpful with tax rebate type thing. The installers were very efficient and were very nice people. It's easy to read the instrument panels that are hooked up.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Faith

I kept getting cut off and I had to keep calling and calling and calling until they finally got my stuff up and running, which was approximately one hundred twenty days, not the nine days it was going to be.

3 years ago

Reply from Moxie Solar (Out of Business)

Hello, thank you for your review and honest feedback. We have recently updated our product support procedures to provide more streamlined support and quick service. Please don't hesitate to reach out if there is anything we can help you with.

Jan. 4th, 2021

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Terry

The installation went pretty good. There were some glitches when they accidentally cut my power line. I was happy with their work and everything seems to be working.

3 years ago

Reply from Moxie Solar (Out of Business)

Terry, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Dave

I had good support from them. It took too long for them to get the panels up. Then after I got it running, I had about three banks that were not running properly and it took too much time for them to come out and replace them.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. We regret that you had to wait for service and have heard your feedback. We just updated our service procedures to be more streamlined and attentive. For any future service needs please fill out the short service request form on our website (at the very bottom under "Support") or call 855-669-4387 ext 2. We hope you don't need any future service, but if you do we look forward to promptly serving you!

May. 21st, 2020

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Bruce

The installers were good. It took three months to get installed after the deal was in my front yard. I do have a problem with the overall commercial rebates. I was thinking I was going to get a check from the federal and state governments. I haven't heard anything about the state stuff and they said I won't get it til next year then it's gonna take me ten years to get tax credits from the state and federal government. There's not support in answering any questions.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. Currently, there is a 13% Iowa tax credit for solar and a 26% Federal tax credit for going solar. Iowa does not offer rebates for residential solar installations. Your savings will come in the form of credits when filing your state and federal tax returns. Should you have any questions or need help with anything, please reach out to our service team by filling out the form on our website (at the very bottom under "support") or by calling 855-669-4387 ext. 2

May. 21st, 2020

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William Chicago, IL

I’m very happy with my installation. Counting the REC payout and income tax credit my system will be paid off in three years. Their customer service is second to none.

3 years ago Edited September 14, 2021

Reply from Moxie Solar (Out of Business)

William, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Bob

For a while I had a little trouble getting ahold of people but once I did they were able to clear everything up. Installation went very well. We had no problems.

3 years ago

Reply from Moxie Solar (Out of Business)

Bob, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Jeff

They've been very responsive when there were any issues and they've been good to work with. Installation went well. They were getting everything set up. Some of the parts had issues but they were replaced under warranty.

3 years ago

Reply from Moxie Solar (Out of Business)

Jeff, thank you for your business and taking the time to leave us a review! We appreciate your feedback so we can continue to improve our process. We are glad to hear that you had a positive experience with the Moxie team, and hope you are enjoying your solar system!

Feb. 3rd, 2021

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Mike

Seems to be top of the line equipment. They have done everything from beginning to end and we didn't have a problem. I would recommend them to anybody.

3 years ago

Reply from Moxie Solar (Out of Business)

Mike, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Kory

We had to initiate a lot of the conversations between us. They left out key pieces of information that we should have been told up front and it was very disappointing that we had to track them down with every step of the way.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We pride ourselves on solar education and regret that this was the feeling you were left with. Going forward we would value knowing what can be communicated better, please reach out to your client service liaison if you would like to share specific details on how your experience could have been better. Thank you!

May. 21st, 2020

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Cecil

Straight forward sales at a good price. We were about to buy from another solar company and check Ed out Moxie. We paid almost half of the cost from the other company.

3 years ago

Reply from Moxie Solar (Out of Business)

Cecil, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Don Johnson

Professionalism, very courteous and mindful of my time. No pressure, patiently answered my questions and allowed me all the time I needed to make a decision.

3 years ago

Reply from Moxie Solar (Out of Business)

Don, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Mike Marion, IA

It was pretty easy. They were done in one or one and a half days with the whole installation. We didn't have to clean up and they did a great job of installing it.

3 years ago

Reply from Moxie Solar (Out of Business)

Mike, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Richard

They made a mistake measurement and so the solar panels were not correctly displayed on how they were going to be installed and they didn't advise me that the solar panels would interfere with my antenna TV signal.

3 years ago

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Collin Knoxville, IL

Nobody seems to know what was going on. There was no communication between party A and party B so everybody had to kind of start from the beginning and figure out where the project was at each step of the way. The installation was pretty quick. They did have to make some changes to how the installation was to happen but that happened relatively quickly and easily and the job got done. I also did not have to pay more money for the added costs. The equipment seems pretty nice, solid, clean and sleek. The overall power seems to be a little on the low side for what I was expecting.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We have recently added additional team members to provide more streamlined project management. Changes can occur mid-project but our focus on quality installs is always most important, and our Truth in Pricing Guarantee ensures you won't have to pay for added costs. Please let us know if there is anything we can do to earn your 5-star review!

May. 12th, 2020

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Anonymous Iowa City, IA

It was done in a timely way. They did some damage in my garage roof that they finally repaired. They were pretty good about getting everything done and there were some questions aI had and they responded to that.

3 years ago

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William

Any time I ever had an issue or something they always come right out and took care of it the next day. Installation was very fast and haven't had any issues.

3 years ago

Reply from Moxie Solar (Out of Business)

William, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Keith Lynn Center, IL

The panels are installed and that was very good. We still have an outstanding problem that we can't have fixed. Their follow-up on getting things rectified is not good. Once they get their check and are paid for the installation they seem to forget about you.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. Glad to hear you were satisfied with the installation. We recently updated our service process to be more streamlined and know that we still very much value you and your needs as a MOXIE customer. Please reach out to 855-669-4387 to speak to a service liaison who can get you what you need.

May. 12th, 2020

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Phil Cedar Rapids, IA

I've had no problems with the system. They were very communicative during installation and were done right when they said they would be done. The staff is very friendly.

3 years ago

Reply from Moxie Solar (Out of Business)

Phil, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Annie Port Byron, IL

Too many mistakes and things gone wrong. Uninformative. Im finding out about of information I wasn't given when getting solar panels. They tried to right their wrongs but the ramifications from the previous issues had consequences I had to work out later. It cost me out of pocket as well as now after its all done. The panels don't produce enough like I was told now I have to be the one paying the difference if I can't get them to produce more srecs. The list goes on and makes me regret starting this all in the first place. Too many more unprofessional mistakes to list as well.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. This is not the type of experience we want our customers to have. Please reach out to our service team so we can help find a solution.

May. 13th, 2020

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Chris Weckmann

I believe they work hard to provide a quality product & good service. Our installation was not without issues but everything was addressed (although not always in a timely fashion)

3 years ago

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M.B. VERSROVE Iowa City, IA

worked very hard to complete our install and facilitate certification in lousy early winter weather so we could benefit from soon to decrease tax credits

3 years ago

Reply from Moxie Solar (Out of Business)

M.B., thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Arun Coralville, IA

Excellent company to order solar panels. Everything was done without any hassle and mostly on phone and email. They also replaced a damaged part without asking.

3 years ago

Reply from Moxie Solar (Out of Business)

Arun, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Tom Villhauer Oxford, IA

Got things done in a timely matter. They were very easy to work with they did all the paperwork for you if you had any questions they could answer it great company

3 years ago

Reply from Moxie Solar (Out of Business)

Tom, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Sheri Albrecht Walford, IA

Very good but nobody's perfect :-) One of my panels stopped working and I had to alert Moxie about it; they didn't notice it first and fix it. But they installed a new panel the very next day.

3 years ago

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Steve Long Grove, IA

Everything they promise happened. When they couldn’t trench the voltage lines in they drilled the line under a berm containing bushes and flowers with no added charges.

3 years ago

Reply from Moxie Solar (Out of Business)

Steve, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Lynne Gorcowski Beecher, IL

Very good communication during the installation process. However, I would have liked a yard sign to place in my yard to advertise and promote business.

3 years ago

Reply from Moxie Solar (Out of Business)

Lynne, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Joyce

The system failed after about a year. I've been disappointed because of the issues. When our system went out, they were supposed to be monitoring it every day for production or every week and let you know if something went wrong. It was two months before we got it repaired and nobody contacted us.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and feedback. We apologize for the issues you experienced and are glad your system is now back up and running. Still, 2 months is not acceptable. We recently updated our service process to be more streamlined and transparent. Please call 855-669-4387 with any future questions or concerns.

May. 8th, 2020

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Iyer Cedar Rapids, IA

Their overall installation project management was very good. They were on time, they told exactly what date. WE have not had any issues with the equipment.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Anonymous Ladora, IA

It took a while and the installers were not kind to my property. They didn't pick up after themselves and clean it up or anything like that. A lot of trash. The sales rep that I got is not a good sales rep. He's not nice and was very overbearing and psuhy.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We regret that you had this experience with our company and assure you this is not typical. We put high importance on respecting our customer's property and leaving it the same or better than it was. We hope you are enjoying your solar energy system and welcome you to call our office with any additional information or details on how we can improve and earn your 5-star review.

May. 8th, 2020

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Hughes North Liberty, IA

They were very responsive. Whenever I had a question they were very quick to answer and respond. Installation was smooth and I haven't had any problems with the panels.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Carothers Sherrard, IL

Their staff was excellent on working through details that came up after the sale and I've been very happy with their follow-up. The equipment was well manufactured and there were no problems with construction.

3 years ago

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Hood Kewanee, IL

At one point I was having issues with the prject manager. The problem was I would change things and he did not want a change so I had to call up to his boss and everything and they ended up changing things for me. The brand they're selling is very reputable.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. Kudos to you for working to get what you needed and apologies if anyone made that difficult for you. Your satisfaction is always most important to us. Please let us know if there is anything we can do to earn your 5-star review

May. 6th, 2020

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Collofello Braidwood, IL

Installation went good. I would have been rating them a five on everything if they hadn't sold our reclaims contract out. It's been taking forever to get the money from them. They're a very shadowy company, they're not very good, they don't respond well.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your review and honest feedback. We recently updated our customer service policy to be more streamlined. Please call 855-669-4387 with any questions or requests and we will do all we can for you.

May. 6th, 2020

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Tabor Cedar Rapids, IA

I've talked to them a few times and answered a couple of questions and they answered good. Responsive and worked out well. The panels have performed well.

3 years ago

Reply from Moxie Solar (Out of Business)

Tabor, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Stewart

They were professional and courteous throughout the process. Installation was seamless. Every time I call them for anything, they are very quick to answer.

3 years ago

Reply from Moxie Solar (Out of Business)

Stewart, thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020

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Zimmermann Solon, IA

The equipment's fine, I just don’t know anything about it. I made several calls and never received a reply on any of them. When the panels were installed there was no information give on how things really work and I needed to be able to figure out myself where all the breakers were and what switches are to be switched.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for leaving a review and for your honest feedback. We take solar education seriously and regret not providing you with the proper information you needed. We recently updated our customer service procedure to be more simple and streamlined. Please call 855-669-4387 with any questions or information requests. We look forward to promptly serving you.

May. 6th, 2020

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Woodruff

When we've had any questions we got responses quickly and they answered the questions completely. The installation was fairly quick and pretty painless on our part.

3 years ago

Reply from Moxie Solar (Out of Business)

Thank you for your business and for taking the time to leave a review! Glad to hear that you had a positive experience and please don't hesitate to reach out if anything comes up.

Nov. 19th, 2020