Name: esaSolar
Rating: 4.2

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Verified Customer

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Walt Deltona, FL

Slow to get started but once moving, completed 123

3 years ago

Reply from esaSolar

Hi Walter, thank you for taking the time out to give us a review. We appreciate your feedback!

Oct. 11th, 2021

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Verified Customer

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Jennifer Branker Orlando, FL

Delivered what was expected in a very professional manner.

3 years ago

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Verified Customer

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Mike New Smyrna Beach, FL

Performance based assessment as a demanding consumer.

3 years ago

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Verified Customer

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Daniel Russo Oviedo, FL

They were Professional, knowledgeable, very informative

3 years ago

Reply from esaSolar

Thank you for your feedback, Daniel! We’re happy to hear our staff provided excellent service. We strive to continually stay informed about our industry and love to share our knowledge and expertise.

Mar. 26th, 2021

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Verified Customer

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Jeff Cline Oviedo, FL

Delivered as promised - 100% electric consumption coverage

3 years ago

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Verified Customer

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Taramarie Ocala, FL

I was mislead by the representative of ecs solar about the efficiency of solar power in my home and the supposed tax refund that could be had

3 years ago

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Verified Customer

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Felicia C San Mateo, CA

Excellent Customer Service!!! Respectful of your decision.

3 years ago

Reply from esaSolar

Thank you for your kind comment, Felicia! We strive to provide the highest quality of customer service and we are so happy to hear your experience lived up to our standards.

Mar. 26th, 2021

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Verified Customer

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Anonymous Winter Park, FL

It was sometimes hard to reach them to troubleshoot issues with the system

3 years ago

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Verified Customer

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Angelo Tempone Winter Springs, FL

Great resources but small jobs usually fall through the cracks

3 years ago

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Verified Customer

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John Melbourne, FL

Customer Service is excellent. Great value and product.

3 years ago

Reply from esaSolar

Hi John- Thank you for your kind comment! We strive to provide the highest quality of customer service and we are so happy to hear your experience lived up to our standards.

Mar. 26th, 2021

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Verified Customer

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Auburn Thompson Auburndale, FL

3 years ago

Reply from esaSolar

Hello Auburn- we're happy to hear you're enjoying your system and were pleased with your experience going solar!

Mar. 26th, 2021

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Verified Customer

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Javier Gamboa Kissimmee, FL

esaSolar has the best customer service in the industry.

3 years ago

Reply from esaSolar

Hi Javier- Thank you for your kind comment! We strive to provide the highest quality of customer service and we are so happy to hear your experience lived up to our standards.

Mar. 26th, 2021

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Cameron Melbourne, FL

No issues with the equipment and I get great results from the solar panels.

3 years ago

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Verified Customer

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Ankur Gupta

Great communication, to the point information

3 years ago

Reply from esaSolar

Thank you for the kind words, Ankur! We strive to communicate clearly and answer all of our customer's questions in a timely manner.

Mar. 10th, 2021

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Rey Perez Winter Park, FL

They were great for my first solar install, then their sales guy was terrible for my second home.

3 years ago

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Verified Customer

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Carlos Orlando, FL

The app stopped reporting power usage accurately and they don't see a problem.

3 years ago

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Jeff Reader Winter Park, FL

They have been responsive but very slow to get the permit documents together.

3 years ago

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Rdm Kissimmee, FL

Misleading regarding government credit. Government does not give you money as down payment and that's what they sold me

3 years ago

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Verified Customer

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Jonathon Orlando, FL

The equipment is fine but customer support is not that good.

3 years ago

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lillian gonzalez Kissimmee, FL

Very bad experience from the very beginning would not recommend this company. I’ve been lied to, reps do not get back to me and I have a double bill. I have not seen any savings. Be careful

1 year ago

Reply from esaSolar

Hi Lillian,

Thanks for your review. We’re certainly sorry that your experience hasn’t been what you may have expected. I would like to address the situation in whole.

You contracted with esaSolar for a 6.3kW system which was projected to produce 8,594kWh. This was 67% of your historical usage, leaving you with a residual electric bill. The system that we installed exceeded the estimated production by 8% at 9,260kWh. We have discussed this several times.

Additionally, in December of 2020, we sent you a check for $1440 as a rebate because you thought that your solar loan had a lower interest rate. That lower rate came to $6/month for 20 years and out of maintaining your customer experience with us, we sent you that check, which you appreciated then.

Unfortunately, we cannot go back in time to do a better job of explaining what the ramifications of having a 67% offset system. A residual electric bill is the reality of that.

Aug. 9th, 2022

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Verified Customer

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Shawn Winter Garden, FL

Highly disappointed. It has been three months and they still haven’t started.

3 years ago

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Elise Mysels Land O Lakes, FL

Took 7 months for installation, roof leaks, poor power generation

3 years ago

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D F Orlando, FL

System has never produced what ESA stated it would.

3 years ago