Brio Energy: Read 78 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Amy Greensboro, NC

This company sent a rep out to our neighborhood and he said he was "With Duke Energy". I called Duke Energy and this is NOT TRUE and ILLEGAL. They set up an appointment to review solar panel costs and NEVER SHOWED UP. NO ONE answers any of their phone lines, ever. No return call. Do NOT use this company. Do NOT give them your time and especially DO NOT GIVE THEM YOUR MONEY! They are at best shady and worse illegal.

5 years ago

star star star star star

Sam Fraster Boulder, CO

System installed and operating for two years. Great product and $0 bill from Xcel. My rep was always responsive and communication was fantastic.

5 years ago

star star star star star

Vincent Kunath Hendersonville, NC

Brio is an amazing company with a very smooth solar process. Thank you Brio for saving us and my mother thousands of dollars on our power bill.

5 years ago

star star_border star_border star_border star_border

Joshua Ogden, UT

Worst company. Dont ever buy panels from brio. Tjey are garbage. I ordered my panels from them last Dec and my panels still are not hooked up. The only time they come do anything is when i call ans complain. They never kept me up on how things were going. Just showed up at my house without my permission! Left my gate open and let my dogs out. Still paying my power bill ans panels when i shouldnt have been paying them at all. They've done nothing but waste my time ans my money!

6 years ago

star star_border star_border star_border star_border

Mel Thorne Orem, UT

Brio provides a good product (I think that they actually purchase the equipment from other solar equipment companies), but their service leaves much to be desired. Installation was great, but their offer involved light bulbs and thermostats, and getting the bulbs and getting the thermostats installed required calling them several times and long waits. And when we needed service on the inverter, it was done well but we had to wait nearly a month to get it done.

6 years ago

Reply from Brio Energy

Mel, thank you for your patience on receiving your system. We're glad that everything went well and that your system is working properly! You're absolutely right, we want to provide an array of different Solar options so we use multiple installers. Specific services sometimes take longer than expected due to the fact that certain services are dependent on the installer. We have since improved our customer service and are grateful for your input, Thank you!

Jul. 12th, 2018

star star_border star_border star_border star_border

Michael Patterson Herriman, UT

Brio Energy did not stay on top of my project which took 10 months to complete. Not 6 weeks as indicated initially. At one point that were basically washing their hands of the process and blaming it all on to their subcontractor. They would not talk with me or help to complete the project. They only stepped back into the picture at the end. After 10 months. And took care of the LED lighting. It's now done but I would not recommend Brio Energy to any friends or neighbors. They are not reliable and customer service is not very good.

7 years ago

star star star star star

Kyle Shepherd West Jordan, UT

I had a very great experience with Brio Energy. They came to my house when planned and were very professional in the way they handled themselves.

8 years ago

star star star star star

Elva Clemente Seattle, WA

Everything with this company went as smooth as can be. Working with Brio was a great decision. Highly recommend.

2 years ago

star star star star star

Gino Hultgren Los Angeles, CA

Thank you Brio for your great work! We are so pleased with our panels and our experience working with your company.

3 years ago Edited December 7, 2021

star star_border star_border star_border star_border

Llopans Jones Durham, NC

Brio charged $19,600 to install solar panels on my house to generate 5900 kWh/yr but ONLY a total of 4400 kWh has generated todate 18 months now. Brio installed 14 panels but should have installed 22 panels. Brio HAS NOT installed the additional panels to fix the problem. Every month I still have to buy electricity.

3 years ago

star star star star star

Meyer Bramwell Springfield, MA

They left us feeling confidents and excited about our new future with solar instead of electricity. Extremely pleased!

3 years ago Edited November 22, 2021

star star_border star_border star_border star_border

Nanci Chrismer Charlotte, NC

I will not change my rating until my system works. The solar system was installed on our roof 4 months ago and it’s not turned on yet. One excuse after another. Last excuse power company rejected our application that brio filled out incorrectly.

4 years ago

star star star star star

Jacob Johnson City, TN

The people and team I have worked with have been super professional and top notch. So far, I have been impressed.

5 years ago

star star_border star_border star_border star_border

Todd Wright Charlotte, NC

Signed a contract with Brio in September of 2018, as of February of 2019 my system still is not operational. They are very fast to get you financed and making payments, but non existent when getting your system turned on. I think solar is a good option, especially with government rebates. My advise to all is find a reputable company, NOT Brio.

5 years ago

star star_border star_border star_border star_border

Tara West Jordan, UT

I had purchased my system in September 2017 and it was not running till the End of March 2018. They do not communicate with you at all. It took the threat of legal action for them to get moving on my system. Worst and most expensive decision of my life. Also bills crossed so I was paying twice as much and it wasn't even what I was quoted!

6 years ago

star star_border star_border star_border star_border

Robert Moran

Fast to take my money , Zero customer service, Every time I call Brio Energy I get some kid that 2 or 3 days new that answers the phone and knows nothing . I can never talk to anyone that can help me out. Like I said "fast to take my money"

7 years ago

star star_border star_border star_border star_border

Gus Wheeler Salt Lake City, UT

Responded to door-to-door and had appt. set. Person came and gave a good presentation. We were interested but wanted to talk to neighbors who already had solar installed. She said she would email more info. She didn't. I called and left message. Not returned. From my experience,I would avoid this company like the plague. SLC, UT

7 years ago

star star star star star

Hamilton Marriner New York, NY

Great customer service, quality work and easy to communicate with. Very pleased.

3 years ago

star star_border star_border star_border star_border

Ahmad Salt Lake City, UT

Terrible service, terrible ethics, and lies. This company is an example of a company only kept alive by pushy sales people who will lie through their teeth to make a sale. Be careful.

7 years ago

star star star star star

Rob beazizo Orem, UT

Installation was super quick. Way quicker than anyone else's company quote. Installers were great.

8 years ago

star star star star star

McGlynn Holub Columbus, OH

Very positive experience working with Brio Energy. Highly recommend.

2 years ago

star star star star star_border

Onjulee Pittser Cedar City, UT

Great product so far. We haven't had any problems with it. Loving the low energy bills!

5 years ago

star star star star_border star_border

Spencer Hodgson Salt Lake City, UT

The people that work for this company are upstanding and work hard. If you ever have a problem they'll fix it.

6 years ago

star star star star star

Jose reyes Denver, CO

It is a very good company our panels for install right away with no issues

6 years ago

Reply from Brio Energy

Thank you so much for sharing your experience! Enjoy your panels!

Jun. 6th, 2018

star star star star star

nate Mt. Pleasant, SC

Low cost, and extremely helpful. System was complete in 4 weeks!

7 years ago

star star star star star

Delia Ragland Mesa, AZ

Working with Brio was a great decision. I love our panels.

2 years ago

star star_border star_border star_border star_border

Heather Greenville, SC

This company is a total fraud and the salespeople are sketchy and pushy due to being paid solely on commission.

6 years ago

Reply from Brio Energy

Heather,
We've been in the Solar industry for the past 3 years and are a BBB accredited business. If there is a concern about what a specific rep presented, please contact us immediately with the reps name and your experience and we will take care of it.
Thank you

Mar. 7th, 2018

star star_border star_border star_border star_border

Rmiller Columbia, SC

Dont use them I bought a system in nov 2019 I have some nice yard art ! they will not schedule an inspector to come and inspect ! they have not completed installation and now I have payments to the solar panels and payments to the Electric company ! They talk a nice talk but dont follow thru with anything ! Told me for 2 months the county was holding it up until I called the county and found out they haven't even called to schedule ! Lorenzo now says he owns brio solar in S.C. dont buy from him ! I am looking into legal action and perhaps from the reviews getting a class action suit together !

5 years ago

Brio Energy Reviews