Blue Raven Solar

Rep is of patience and professionalism. Offer plan with detailed explanation. The customer service needs to be strengthened up some.

Only has 2 year labor warranty, Under built. They won't look at it unless we pay them now, with no guarantee to fix it. It has to be way below normal before they will fix it. Soler panels started having problems right away, they slowly replaced several panels until 2 years. Panels can only be replace by them for warrantee. I would not have done it, knowing what I know now. Three years latter, I now have a Soler loan and a power bill.

Please read this before you purchase solar panels from Blue Raven. Signing a contract with Blue Raven is the most financially detrimental decision I have ever made. Most people have left positive reviews for this company. I would have as well if I hadn't done my homework after I received the panels. I waited a full year so I could get accurate data from every season and then verified the energy savings from my panels. The cost of the loan they sold me for the number of panels I received is $120.89 per month. The average savings I get per month from the panels is $60.76. Summer months are higher and winter months are lower. But on average it is costing me double to pay for the panels than the energy savings I get. The panels are rated for 25 years with a known decrease in production of roughly .5% each year. So every year I am loosing over $700 by signing a contract with them. So over the life of my loan I am going to lose an estimated -$19,178.50. All my panels have been verified to be working properly so it isn't a technical issue. I have had both the power company and Blue Raven themselves verify my numbers and both say the numbers are accurate. Blue Raven actually agreed with my complaint and asked me to continue collecting data for them for another year. I did so and was able to validate my continued losses for them. At the end of the 2nd year they told me that there was nothing they were willing to do to make it right. So I am stuck now paying double for my utilities instead of saving money like they promised me I would. I feel it is extremely unethical for a company to promise you savings and then sell you a contract that ends up costing you double. My email is in the spreadsheet if you have questions.

Poor poor poor communication! We started this process in July 2022, and at November 29, 2022 the solar panels are still not on and our first payment is due next month for a product that doesn’t even work. Specifically in the Cincinnati, Ohio area - to say the team here lacks professionalism is a major understatement. Tree removals were part of what we were told had to be done. The company (Jeremy with Texas Tree Master) our Blue Raven Representative referred us to, took our money and NEVER FINISHED THE JOB! Anytime we had a problem it was one Blue Raven team member pointing their fingers at someone else.

We installed solar panels for our house from this company two years ago. In two months, our celing started leaking. When we called them, they said squirrels were making nests underneath the panel and causing the damage, so they asked us to pay extra to install the guards. We spent and got the guard installed, but our roof was still leaking. We called them again, and a guy came and told us that the gaurd was not only installed entirely but also not done correctly. He would send someone to fix it. We have been calling them every month for someone to come and fix it, and they promise to come, but no one has shown up. When we ask for a supervisor, they just say the supervisor is busy at the moment and will call us back, but we never hear back from the supervisor either. We are not sure about our options at this moment.

Blue Raven Solar (owned by SunPower) first showed who they were when they tried installing panels that degraded at nearly twice the rate of the panels listed in the contract. Panels that a Blue Raven Employee told me were 20% cheaper than the ones we had agreed to. I was able to stop the install after the first day, but then had to wait nearly a month to get the panels we initially agreed to, while the original half installed system sat on my roof. During this time, I dealt with various Blue Raven Solar employees with varying degrees of professionalism and at one point had to weather the threat of legal action if I continued to push back on them. Blue Raven eventually located the agreed upon (according to them) panels. At that point I fought for a small discount, which Blue Raven eventually agreed to provide. During the second install, it became apparent that Blue Raven had never intended to provide the panels that my salesperson had guaranteed me, these were the correct brand, but not size. Another corporate employee confirmed that for me when he told me those specific panels were never offered in my area in the first place. Looking back at the email (yes I have this in writing) the rep confirmed that I would be receiving a slightly larger system than was written in the quote and eventually contract when you stacked it up against competitive quotes. This was because Blue Raven Solar calculated system size differently, to account for degradation and give consumers a better sense of what the system will actually produce, this was sold as a unique value add that highlighted Blue Ravens dedication to under-promise and over-deliver. I had told the rep I was gathering competitive quotes, so this misrepresentation was clearly meant to win my business, even though Blue Raven could not follow through. Once I realized that I had been lied to, about a material element of the agreement, I reached out to Blue Raven for options on how to sever the relationship. Blue Raven continues to maintain that the lie was a simple misunderstanding and has reaffirmed that I am stuck with them despite it. Neither Blue Raven or its parent company SunPower, have made any significant attempt to address this lie Bottom line is Blue Raven tried to bait and switch me with lower quality panels, the small adjustment we agreed to did not include downscaling my system and the fraudulent misrepresentation of how they calculate system size, which is the only reason I chose them in the first place, has never been properly addressed. Consumers deserve better than Blue Raven Solar

Blue Raven's servicing and attention to detail is remarkable. They have provided great communication all through the process from the sale to installation, inspections etc.

There is nothing I like about this company. Process started over 6 months ago. Going into month 7 and still waiting for Blue Raven to complete the installation. Representative who talked to us on day 1 stated he would be with us every step of the way to answer any questions we needed. Day 2 he disappeared and is unheard/unseen since. At installation which was about 5 weeks ago, they left empty water bottles between the panels and roof (poor quality work), broke the pipe at the outdoor electric panel, and left a huge hole in my drywall at the indoor electric panel. I have tried to contact them numerous times through email (no response) and phone calls but the only line is currently busy and can leave no messages as their box is full. I wonder why… Communication is horrible to say the least. Customer service is terrible. Last time I saw them was a few days ago when they showed up to repair the pipe but somehow did not have the right circuit breaker. How do you not know what you need before coming to make repairs of what you messed up? Maybe they’ll show up this week or next. Maybe next month. Who knows? I surely don’t. Would never recommend or refer them to anyone, not even my worst enemy. If I could give them 0 stars I would. I just hope it’ll get done before 2022 ends!

Blue Raven solar is a joke.. It's been 10 months since they started. I spoke with Kevin V last week about keeping me up to date. He has done nothing close to it. I have to keep reaching out him and others. I still haven't gotten my thermostat. System been up and running for almost a month and nothing from him. The service is terrible. I will be using all of my social media platforms to let all my friends and family know not to use this company. Bad enough they wanted to give me $300 to revise or take down my review. You would think after taking so long to install, they would try a little harder to please a customer. I would never refer this company to anyone. I wish I had never gotten involved with this company. Thanks alot for my headache. BBB is my next step.

Where to start? September 27, 2021 sign and pay half of what would be a headache, Today April 12, 2022 the system finally seems to work, if 7 months seems little, my headache was not, a disaster customer service Communication with the client was a disaster, but they made sure that yesterday I received my last bill to pay them, I called by phone no less than 10 times to find out what was happening because nobody was able to tell me what was happening, they even told me that I'm sure it would be installed before the end of the year to be able to have the credit from the government (a lie), a total disappointment, the last person who attended me, (I don't remember his name) didn't even care about the frustration I had, I had to call directly to the electrician to solve the problem, which Watts company had already solved the problem 2 weeks before and Blue Raven still said that they had to solve the problem. A very bad experience and company itself. When I told them that the inspector from Sandy city had passed and told me that the system was failed, the person from Blue Raven asked me (yes, me) what the city had told me that it was failing when I had paid half of the installation (which are not a few dollars) for me to tell him what the problem was!!! The truth is that I am very disappointed in this company and never again, if possible, will do business with them. Hopefully the system never fails so I don't have to call them.

This has been one of the worst services of all time! Absolute dysfunction! The sales team did a great job getting in the door and selling the product. Once the papers are signed you never hear from them again! They were quick to install panels on my home but nothing else occurred for a very long time. As they were wrapping up the installation, they found the breaker box needed to be updated before proceeding. Negligence on BRS's part when post installation inspection. BRS agreed to pay for the upgrade. BRS shipped all the parts to my home for the breaker panel upgrade. According to the local electrician the parts were all incorrect. The city came by my home and stated the permits for the panels weren't approved yet and the panels needed to come down. This was all supposed to be taken care by BRS. After weeks and months of calling for a status update on when this panel upgrade would be completed the install occurs 5 months later. This is also after I already started making monthly payments for the solar panel loan which weren't operational. What a joke to make payments on something that isn't operational. I also couldn’t switch over electric companies to obtain credits due to the panels not being operational. Not only due I have solar panels installed but making a loan payment for them along with a full electric bill due to BRS's dysfunction. The excuses I received was "the city is being hard on us." Not my problem! If BRS did their job correctly and well then, these issues wouldn't have occurred. While in conjunction with all this going on I watched my neighbor go through the same hassles. Now I have the breaker panel upgraded and the panels functioning but not able to view the productivity through there Enlighten (Enphase) app. This issue has now been going on for 3 months without a resolution. A technician comes out the first time and states they need to call the installer. Why in the hell is there a technician coming out to begin with if they can't repair the issue. Never say or heard from the installer. Have called in multiple times over the 3 months and advised that it's "on the schedule." It was scheduled for someone to come out two more times for resolution and both were no shows! What kind of customer service is this!?!? Now being scheduled for a 4th time to see what happens. Issue still not resolved after 7 months! The referral program incentive is ridiculous! Filled that out over 8 months ago and took them 7 months to cut a check for it. Why would I ever recommend this company to anyone ever again! Not one call from anyone in management to apologize or offer any type of compensation for the extreme hassle, neglect, and upmost lack of professionalism. If anyone is reading this walk away and do not ever do business with BRS. Take the "R" out and you get your real answer. JUST BS!

Excellent presentation. Answered all follow-up questions quickly. Flawless execution in installation. All of the paperwork handled. In short a perfect business experience.

Fast and easy process. Very informative the entire time and kept us in the loop. Financial was awesome as well. System is up and running no complications. Awesome team

Blue Raven was awesome. They made the process easy. The panels look super cool too and the smartphone app that you can see every panel is really fun to watch.

I was looking for solar quotes and Blue Raven sent a sales person who showed me a presentation with the wrong house and the wrong numbers. After 3 hours he was able to get his team to fix the mistakes. Told me that in order to get a more detailed quote a site inspection was needed and then I would have 3 days to decide. I initial an online form on his iPad giving permission to access the premises on a later date. I requested further information of the equipment to be installed and could not get a straight answer. After the site inspection all I got was a drawing of my roof with the panels. Therefore, 3 days later I sent an email to the sales person that I had decided not to pursue solar panels with them. Few weeks later they sent me an invoice because it turns out that the form the sales person asked to fill out was their installation agreement and I did not cancel using the proper form. My reliance on their sales person cost me hundreds of dollars.

Customer Support for this company is lacking in both knowledge and empathy for your installed system after 2 years of ownership, this could be the current staff they hired or the company no longer cares for their existing customer systems? My system stopped reporting data 4 months ago (I'm not sure if its working correctly at this point, although the power company indicates power is being produced I'm not certain how much from each panel), so I called Blue Raven customer support. The support person told me that I had to call SolarEdge (the website where you can see your solar panel production details) as its not their problem. There was no further discussion about my system and no indication that they would send a technician out to check my system. The Blue Raven support person did not provide any further help, but reluctantly agreed to contact SolarEdge and open up a support ticket with them. Not feeling like the call went well (lack of empathy and a care less attitude from their customer support person), I open a ticket with SolarEdge, of which they promptly got back to me and said my system was no longer sending data from my site and to contact Blue Raven. This is where I'm now getting very upset, Blue Raven took no accountability with my first phone call, the support person could have asked me to take a look at the panel on the side of my home and see if the system is providing any output details. That would have taken all of about 2 minutes instead of the "you have to call SolarEdge" and speak to them. That is total BS coming from Blue Raven support! Furthermore when a company does not take any accountability for what was installed in a customers home you must ask this question "do I want to do business with them". Blue Raven has no idea if a customers panels are working or not, they don't seem like they care, after all it's the customers system not theirs. This is apathy at its worst, if you want help once your system is online and they got your money in their pocket - I wish you all the best of Luck! P.S. I'm building a new home and will install solar panels but I will NOT use Blue Raven

The installation resulted in several paint and drywall repairs by the crew. We also were totally misinformed about the Duke rebate. When we called to ask Blue Raven about this, we were told that we likely wouldn't have gotten the funds anyway because our project was completed so long after the rebates were awarded for that year. Sadly, the sales person totally misinformed us. We likely wouldn't have gone through with solar this soon had we not been told we would be likely receiving a $4-6000 rebate from Duke. Really disappointed in this company....should have never gone with them. Local is better and should have known.

I purchased my solar panels last summer. The first month I did not have a power bill. My salesman, Cleve, was very nice and helpful through the whole process.

This is a SCAM!!! They say you get $4000 back on your taxes, that part is true but they do not tell you that you have to put that towards the $18,000 for the solar panels or your payment of $66 goes up. The interest rate is ridiculous. $50+ of my first payment went all to interest! This has been the most awful experience EVER!! And my last two electric bills were over $100!! Also, if they don't tell you, without a battery back up (For an additional $12K that they don't even sell) when the electric grid goes down, you are still out of power. My suggestion, go with a TESLA system, at least they have a battery system. That might be worth the money.

I liked the fact that the technician was prompt and very courteous. He explained everything I asked him about and walked me through everything that was done.

Jeff has been a huge help throughout the whole process. Going to try to convince my neighbor to make the switch to solar. The whole conversion seems promising.

My experience with Blue Raven Solar was positive and smooth. All personnel involved were friendly helpful and professional. I highly recommend this company.

We are normally gracious consumers. But, we have been very frustrated with Blue Raven. We paid cash for our 18 solar panels, but still experience high energy bills. Nevada Energy has confirmed that our solar panels contribute low level energy into the grid. So, what is our option? To buy more panels. Blue Raven calls it “a retrofit.” Twice, we’ve submitted six to ten months of electric bills to document our electric usage. Still, we’ve received no response or a call from Blue Raven to set up an appointment to add more solar panels to our roof. Don’t contract with this company. They use “bait and switch.” For $18,000 you’ll get a solar panel system that barely saves you any money and is inadequate for reducing your electrical bills. Marta Poling Schmitt Las Vegas, NV