Big Battery Reviews

I recently had a problem with my home solar system. when I contacted Big Battery a technician named Manny assisted me over the phone. He went above and beyond what I expected. he diagnosed the problem was with my inverter not the battery, he worked with me and managed to get my system back up and running. I am handicapped and suffer very high anxiety issues but he was able to work with both problems mine and the solar array. KUDOS to Big Battery for employing such capable people. Sincerely Doug Roberts

In short I purchased an inverter and a battery from BigBattery. Installed the two items. Had issues with the inverter from the start. 60+ emails and countless calls later I have an inverter that has almost completely stopped working and they now ignore me completely. Looking like I’m out $1200 on an inverter. Tech dept kept sending me the manual. Or talk to Growatt. Well they don’t seem to care either. Zero customer service. No one has made an effort to contact me to find a resolution. 🤷🏼‍♂️

They do not honor their warranty. I have been waiting for a year for a replacement. They do not return calls or emails.