Better Earth

Overall good experience with Better earth. They guided me through entire process and helped me with right amount of solar panels needed based on my usage. I recommend them for your solar needs

Andres and Louisa made me comfortable with my choice to go solar. Pros and Cons well explained. Smooth process all the way and they were by my side all the way to the very end. Giving 5 star cause they deserve it.

Jonathan S was great. Very efficient and concise with the presentation. Did not waste my time at all. And with that he got my business. 100% recommend.

Better Earth team is lying from the salesperson to the man on charge with the installers no one has a idea who is doing what making a lot of entrees to homeowner calming my selves. They sell the panel and give you a contract that doesn't math what the salesperson verbally tells you and the installer do whatever they want on the layout even they have a layout to follow and finally the people on the office that supposed to help you just denied everything to be responsible for their employee's mistakes getting on your face that the contract is for their benefit not the customer. I asked to fix their mistake and the only answer was not our problem anymore is yours and we don't care about customers we care about out money (I hope the RME and the owners of the business see this so they can help future customers with these mistakes but if they don't care who will

Per contract the MPU needs to be upgraded and it was recommended by Neil Avelino (Engineer) to meet my future expansion (hook up fifth wheel and install level II charger for EV.) which require 200amp circuit breaker. Per contract Better Earth is suppose to complete it by 10/1/22, but it was not done, and they didn't provide any update. I called them several time asking for status, they they kept saying waiting for PG&E approval. I waited until December still got no update from Better Earth, so I called PG&E and learned Better earth made a mistake when submitted the application and indicated the power is above ground, not under ground (My house power is under ground) that is why PG&E planner approved it, but then rejected after PG&E learned the power line was under ground. But Better Earth did not tell me the true. They've been hiding from me and lying. The mistake caused by better earth, but they never admitted their mistake and kept playing blaming game by blaming on PG&E and kept me in the dark all along until I found out by myself, then Better Earth came back and told me on the Better Earth has work around and got approved by PG&E and will be able to do the MPU upgrade by relocate the gas regulator. They continue lying to me again I contacted the PG&E and I was told better earth is not going to upgrade the panel, they just do like for like main panel update to change the circuit breaker to 125amp which will not meet my future expansion requirement. Better Earth try to fool me, take the money and run. So I request the refund and cancel the contract. I don't trust better earth anymore. Do not go with better earth. They can not be trusted. They did not honest from beginning they will not honest later on when the system fail, they will not respond and fix it right away.

Better Earth put panels on my roof the first week of October 2022, and failed the city inspection because they didn’t complete the install at the meter. Well, it’s the first week of January 2023, and they still haven’t come back to finish the job. I call their offices/phone centers multiple times a week and get the same answer that this is new info and a team member will call us later that day. Initially this seemed like a promising installer, very polite and communicative, but feel screwed over completely at this point. Literally no follow through or accountability for products or services. Avoid this company at all costs.

I was sold on the design and power production that i wanted. my sales person was very accommodating and explained the cost and power production. This was in Sept 2021. it took over 3 months to get solar panels installed. The day of install, panels was install not according to plan that I agreed upon. called the service number and was told that I had no say as to how the install of the panels. Called the project manager he too was not aware of the design change. been going back and forth with Better Earth customer service and till this day nothing has been resolved. only the employees that were sent out to repair the service request saw it was not installed correctly and had multiple safety violations, from safety violations to panel (breaker). 2 service techs where set out to repair both times there was nothing they were able too fix do to poor judgment of the installer and design team. now they are saying they are escalating my project to so call higher management and keeps going on with the same excuse. They know they messed up and I'm one of the main reason they are having a lot of meetings due to poor customer service to poor design. but yet they still don't want to admit their mistake. I'm 100% disabled Veteran and added STRESS this company has been dealing me is causing me a lot of health problems. it has gotten so bad that i have been taken to ER 4 times since Jan 2022 to present. the last stress attack i wasn't able to seek transportation myself and had to have ambulance take me from my home to a civilian hospital and now have a bill of 14,500. My project manager have reached out to me with other solutions and i have agreed to design change and was given a $2,000 discount on my $63,000 purchase agreement just to get this project to pas CITY INSPECTION that has already failed once. so i get another CITY inspection after the new agreement and it FAILED again. (as mentioned earlier on this review). I have contacted the financing company they have contracted for my solar project and have requested to stop any funding until this cluster F**k has been taken cared and they where very helpful with the my request and concern. I am not asking for anything for free but to honor my original plans that was agreed upon since they are at fault. Better Earth does not honor their contract and imposes changes without your approval and will tell you that YOU (me the customer PURCHASER not LEASEE) have no rights. so to my fellow veterans, consumer, future customers i STRONGLY suggest you seek solar elsewhere.

Do not trust their judgment on roof condition I'm sure you'll bee reassured " don't worry we will warranty your roof" but, it only covers their penetration. Simply put, my roof was inspected post better earth inspection, pre-insatllation; three roofers say "your roof is shot" "5 years past due". Better earth says "don't worry let us install we will take your panels down for a small fee" against my better judgment is say "ok" THIS STARTED IN MAY NOW IT IS OCTOBER MY PANELS DIDNT PASS THE FIRST INSPECTION, I HAD TO UNINSTALL THEM MYSELF BECAUSE THE SMALL FEE WAS OVER $1700 TO TAKE DOWN THE SYSTEM NOW MY WARRANTY IS VOID I DONT HAVE A WORKING SYSTEM AND THEY WANT $2500 REINSTALL. I HAVE TO REINSTALL MYSELF! WHY DID I PAY $35,000.00 FOR THIS SYSTEM? ( THE SYSTEM CAN BE PURCHASED ONLINE FOR $16900.00) STUPID ME! AND, YOU'D THINK A COMPANY WOULD BE A LITTLE MORE ACCOMMODATING. IT JUST SAYS THEY CARE VERY LITTLE ABOUT THE BACK END. JUST ANOTHER OVERPRICED SOLARS SALES CO.

Justin and the Better Earth staff was amazing throughout the whole process. I highly recommend.

Michael M was great! When no one else could get my solar underway he went above and beyond to get it done and get me sorted! Thank you, Michael!

I had such a great experience with the company super helpful and very happy thank you Michael M super happy with the work#betterearth

Manny S has been an excellent representative to your company. We really appreciate his effort and dedication to help us go solar.

I loved the prompt response to my inquiry, Noah was very knowledgeable and had answers to all of our questions. He followed up after the installation

It's been 6 months and our service has still not been activated! Sure the panels and electric are hooked up but we are not receiving solar power. The last 2 months we have been sending messages and they replied that it's the city's (Phoenix) fault so I went to the city. It turns out that they are waiting for the correct paperwork to be sent to them from Better Earth. Now Better Earth are not returning calls or emails. Horrible company. They owe me a new roof!!

Read reviews on BBB. Company is never on time. they left a mess on my roof, first rain washed all parts the left. I has a popped tire. I have had panels on my roof for months and still not hooked up. I have to keep calling them. They were supposed to hook up 6 wires into electrical panel. they ran 4 so it didnt pass inspection. Still waiting on solar power to be turned on. In meantime they use crappy hardware to attach panels to roof. that allows pigeons to roost under. I cant use a quote from another company as it voids my warranty I am told.. Stay way from this company.

Consumers beware, DO NOT USE BETTER EARTH! I signed with them back in September 2020 and I still don't have working solar panels. Failed first inspection, poor communication, left exposed wires, moved my trailer into neighbors yard and didnt move it back, and dug up a concrete expansion joint. Vendors and representative unprofessional, insulting , cussing, and non responsive.

Horrible company. Took months to finish and when they finally did, i was left with a damaged panel that they were unable to diagnose or repair so, had to have a real electrician come out to fix their damage. Better Earth never paid for the repair. Never even called once to apologize or find out the status of their overpriced install that took 9 months.

Called them a month before NEM deadline and they were cheapest and also the fastest. Luis L was prompt and flexible

Michael M is one of the most professional project managers that can make your life much more easier.

Better Earth scammed us by installing lower watt solar panels and inverter not in signed contract. Better Earth damaged our roof tiles with cracks, broken pieces, holes exposing roof sheet. The installed panels not aligned and wire bended sticking up visible. Better Earth lied about city permit & HOA documentation.

Intalled 7 months ago and the inverter is shot. Panels haven't been producing for amost a month. When I call(3x) all I'm told is they have escalated my service to highest priority and someone will contact me within 48hrs. So far no calls even when i told them it was my 3rd call...stay clear of this company. No way they'll be around for 25 years

Excellent Service. Installation was a breeze

Worst solar company ever. They do not know what they are doing and never get back to you with all the issues they create. 1.5 years since I signed the contract and everything is still not fully installed and up and running.

Loved everything to the sales rep @manny S and the amazing rates

Completed as promised Great work done Thanks