Better Earth Reviews
4.2
6.8
Overall Score
Verified Customer
Review Source
Bella Rancho Santa Margarita, CA
Nick W. and Anthony S. were our sales consultants and they both provided excellent services- from helping us determine what we needed and to making sure that we receive timely and supportive services from Better Earth. Giving local and smaller company our business was one of the most important factors in choosing Better Earth over Costco/Sunpower/Run etc., and Better Earth did not disappoint. We got straightforward answers to everything we're looking for. We hope Better Earth continue to operate in service excellence, honesty, and in taking care of the local communities clienteles who believed and trusted the company with their solar energy needs.
3 years ago
Verified Customer
Review Source
Carole
I've only had to contact them maybe twice, but both times, and bearing in mind that this has been during the pandemic, so everybody's customer service is not what it used to be, but they did get back to me both times within half an hour. So I thought that was exceptional because I've had to wait sometimes two to three days for other companies to get back to me. Installation was very smooth. It's a whole old house. It was built in 1928, so there were a lot of anomalies, but the crew solved every problem and they told me about every problem they had or any delay that there was or what they needed from me. So they were very open. They made sure they took everything with them. We have some low hanging lines that are not used, I think were cable, so they had to take that line down in order to get their truck in. So they did that and contacted the city and let them know that they had had to take that line down so that someone could come and remove. So I thought their service was exceptional. I don't know how they could have done a better job. They got it installed within like three or four weeks of the time that I've actually signed the contract. Everything went perfectly smoothly. I don't know if I just happened to be lucky, but I don't think so. I think they have a system that they have implemented that they always follow and so everything seemed to go really smoothly.
3 years ago
Verified Customer
Review Source
Anita
I got a bunch of solar quotes and Better Earth had the nicest, not pushy, really easy to talk to sales person. And their prices were competitive. I felt that I could really communicate with. They were very patient even though I asked some fairly dumb questions and got kind of anxious.
They've gone over the top; they were just lovely. Customer support is all done with a human touch, plus they know what they're doing.
The one thing that I didn't like that they did was that they would send me all these bot messages. And the bot messages were wrong. They'd say this is going to happen on this day and it didn't. And then they would say things like, are you getting excited? And I talked to the salesperson about that and he said a lot of people like to be kept up to date.
3 years ago
Reply from Better Earth
Hey Anita, thanks so much for the stellar review! We love that you had such a great experience with your sales representative and customer support team and that's exactly what we aim for with each homeowner.
We appreciate your feedback about our project update notifications and the goal is certainly to ensure we best keep our customers up to date every step of the way. We'll take a further look to see what may have happened and whether there were any tech issues or potential improvement to the notifications!
We look forward to servicing you for the next 25 years and any other friends or family members who are considering solar!
We appreciate your feedback about our project update notifications and the goal is certainly to ensure we best keep our customers up to date every step of the way. We'll take a further look to see what may have happened and whether there were any tech issues or potential improvement to the notifications!
We look forward to servicing you for the next 25 years and any other friends or family members who are considering solar!
Nov. 3rd, 2022
Verified Customer
Review Source
Andrew
I looked at a lot of different companies and I think it was the price that ended up being the deciding factor. The customer support was great. Every time I had a question, I called Marcel, and he would help me get in contact with someone from the office. Installation went really smooth. There is a site inspection first and then the installers came out and all my questions were answered. After that, another person came out to meet the inspector and it seemed to take a long time, but it actually happened within the time that Marcel said it would happen in the contract.
The panels that ended up being installed are higher wattage than the system originally called for.
3 years ago
Verified Customer
Review Source
Phillip
3 years ago
Verified Customer
Review Source
Andre
Better Earth explained basically what we would go through during this installation process and what to expect, and everything went according to the explanations. There was one scheduling change that was due to the city inspectors and they pretty much let us know right away when they found out that there was going to be a change, so we were informed every step of the way of what was going on.
3 years ago
Verified Customer
Review Source
Christopher
I actually had an incident where I had a solar panel blow off my roof and landed in an area where it could have caused bodily harm to my children. I got a response from the owner and I had someone over immediately to go over every solar panel installed and to replace what was broken. Just knowing the support of the owner right there to say, hey, sorry that this happened and we're going to make it right, it doesn't get any better. That's called Better Earth.
3 years ago
Verified Customer
Review Source
Hunter
Installation process was good, they were on time. It was a little confusing sometimes. There had to be approval through our city and through our association and they told us they would handle it, but then I realized they hadn't done anything with our association and I needed to do that after it was installed. I think they just missed that part of it.
3 years ago
Verified Customer
Review Source
Scott
Installation went pretty smooth. I didn't really have to do much. I was just kept informed, step by step what was going on. Pretty frequent communication and information along the way.
3 years ago
Jesus Corrales Chula Vista, CA
I was not able to have my installation completed by Better Earth because the utility company was asking that I replace the incoming electrical line or move my gas meter. Having said that, I still need to give Better Earth a positive review because of the way Chris L worked with us trying to find a way to get the project completed. Even when we were looking at another installation company, Chris remained helpful and was willing to work with another installer to ensure we could get solar installed at our home. I don't think that many businesses are willing to go the extra mile like Chris did. Ultimately, we were able to get our deposit back even though Better Earth did incur some costs in our project.
I would recommend Better Earth Solar to others looking for solar installers.
1 year ago
Yovanie Werkmeister
Justin T was beyond patient and detailed in explaining all of the benefits for getting solar for our home. He answered all questions, and concerns during & after business hours. He made himself available at all times, kept us in the loop throughout the process from the moment he offered his services to the date of install. He actually came out to our home and stayed the entire time until the install was complete. He is a true professional and goes above & beyond for his customers....we felt like family! Anyone wanting and or needing some knowledge and free information on getting Solar for your home....Justin T is your guy! Better Earth Solar Company is the quality solar panels your home deserves!
2 years ago
Review Source
Gary Matsuura Irvine, CA
Going Solar was a learning experience. There are many departments within the BetterEarth company and there is the involvement of Southern California Edison and your city inspector. It is a very complicated process with multiple players that need to sync together. There were problems with my Solar process. But I was lucky to have my sales people, Andres M and Louisa as my advocates to go to bat for me when I needed help. My Solar System has been in operation for 1.5 billing cycles. I am enjoying using my air conditioner when the weather is hot as opposed to sweltering to avoid the high energy costs. At the end of the Solar process, everything is working like it should. The first half billing cycle gave me a $22 credit and the second full billing cycle gave me a $56 credit. Before Solar, my bill averaged $225 a month. However, 3 years ago my average bill was $80. SCE has proposed a 40% rate increase over the next 5 years and fee of an additional $56 monthly service fee a month if you make less than $180,000. This service fee is basically a gift to SCE for you being their customer. I am glad I went Solar. I am glad that Andres M and Louisa are my sales representatives for Better Earth. And I am glad I went with Better Earth because in the end everything works as it should and they were the only company that would install a solar system on my metal Cal PAC roof without re-roofing.
2 years ago
Jason Yang Somerville, MA
Title: Outstanding Service - 5 Stars for Marcus M at Better Earth Solar!
I recently had the pleasure of working with Better Earth Solar and specifically with Mr. Marcus M. I must say that the experience has been nothing short of exceptional, and I am more than happy to give him and the team a well-deserved five-star review.
Initially, I encountered a minor issue during the solar panel installation, as a small hole was accidentally made in my roof. After heavy rain, a water leak became evident near the wall, leaving water marks on the wood beam and wall surface. I immediately reached out to Better Earth, and they promptly sent a team to fix the exterior and stop the leak. This quick response was highly appreciated, and it demonstrated their commitment to customer satisfaction.
The highlight of the experience was working with Mr. Marcus M, who was primarily responsible for the interior repair. I must admit, I was quite worried about the repair process, fearing that the damaged area wouldn't match the existing color. However, my worries were quickly put to rest as Marcus worked his magic and performed an astonishing job. The water stain on the interior surface completely disappeared, and now, I can't even tell where the issue was initially.
Mr. Marcus M's attention to detail and skillful craftsmanship are truly commendable. His dedication to ensuring flawless repair is something that every customer hopes for. I am extremely satisfied with the outcome, and I want to express my gratitude to Marcus for his outstanding workmanship.
2 years ago
Verified Customer
Review Source
Wayne Mogilefsky Los Angeles, CA
I chose Better Earth, with representative Jonathan S, out of six bids on Energy Sage and four off. Some were afraid to touch my building because it has an older electrical system and is multi-unit, many were not competitive with Better Earth's price. Jonathan gave quick and upfront pricing on what the costs would be should by electrical need an upgrade, and guarantee installation approval before the 6 week cutoff date when CA switched net metering rates. I was surprised and pleased to learn that my electrical system did not need to be upgraded. There was a significant unexpected expense when the local electric company changed the rules before the cutoff. However, Jonathan and Pablo kept to our originally agreed on price.
Better Earth submitted a permit application quickly and at this time, I am waiting for the local building department to approve. So far though, I am very pleased with my experience.
2 years ago
Ashfaq Rasheed Palo Alto, CA
I am delighted to share my positive experience with Better Earth Solar and their representative, Trevor. From the beginning to the end, the entire process was exceptional.
Trevor was extremely knowledgeable and supportive throughout the entire process. He patiently addressed all my queries and explained everything in a way that was easy to comprehend. He also made sure that I got the best possible deal on my solar panels.
I highly recommend Better Earth Solar to anyone contemplating solar panel installation. They are an outstanding company with a fantastic team of individuals. I would especially recommend Trevor as a representative. His knowledge and assistance ensured that I received the best possible deal for my solar panels.
Thank you, Better Earth Solar, for providing me with an excellent experience!
2 years ago
Hitesh Patel San Jose, CA
I have been quite pleased with the entire process that I went through with BetterEarth, and specifically Bobby and Ogbe. From the moment I began my interactions with Bobby and Ogbe, they were very professional, knowledgeable, and patient. They took the time to go through all the details of going with solar and answered all my questions to my satisfaction. They have been super responsive on all my communications and provided excellent service to help me feel comfortable about my decision to go solar. So far, I have been very pleased with BetterEarth and their sales process, customer service, and customer support. A big thanks to Bobby and Ogbe!
2 years ago Edited April 3, 2023
Review Source
Venkat Muthu San Jose, CA
BetterEarth installed solar in our house, I chose this company after contacting more than a dozen of vendors. Most of the other companies gave me either very expensive quotes or they don’t install in Cal-Pac roof. Michael M and team from Better earth gave me a clear and concise explanation of this solar project. The quotes are very reasonable. Right from the start Michael keeps me posted on every step of the process. They installed the solar, get the approvals and activated the solar in the lightning speed. I am very happy about the choice, I recommended to my friends and neighbors and everyone had the same wonderful experience as me. I would highly recommend Betterearth for your solar installation.
2 years ago
Rohan Zoetermeer, ZH
After months and years of hesitating and delaying getting solar, something I've always wanted to do, I decided the upcoming NEM 2.0 deadline was just the motivation I needed.
Better Earth Solar showed at my door at just the right time and made a great sales pitch. Michael M handled my installation from start to finish and provided all the info a detail oriented engineer like myself needed to feel comfortable with the process and made me feel involved, informed, and satisfied. He responded promptly to my text messages and made sure to answer all my questions and made sure to respect all my wishes and demands. Some very important things for me: The panel layout, the kind of inverter, and the price. Better Earth made sure I got the price I wanted and the exact panel layout all while making sure everything is up to code and properly permitted and all the i's dotted and t's signed. It's been a pleasant experience.
What REALLY startled me is how fast they installed the panels. I signed the contract at the end of January and the panels were installed by mid-February. I had a business trip coming up and they accommodated my desire and requirement to be present for the install. They showed up right on time, and successfully completed the installation when they said they would. The installers were professional and timely and did great work. They had no problems with me flying my drone and watching them work and being a bit more involved than I expect the average homeowner is.
2 years ago
Sanjay Bhasin Newark, CA
I would like to give a 5-star review to Better Earth Solar and its representative, Trevor. I had a great experience with them from the beginning to the end.
Trevor was very knowledgeable and helpful throughout the entire process. He took the time to answer all of my questions and explain everything to me in a way that I could understand. He also made sure that I was getting the best possible deal on my solar panels.
Overall, I would highly recommend Better Earth Solar to anyone considering solar panel installation. They are a great company with a great team of people. I would especially recommend Trevor as a representative. He is very knowledgeable and helpful, and he will make sure that you get the best possible deal on your solar panels.
Thank you, Better Earth Solar, for a great experience!
2 years ago
Review Source
Samuel Huhr Granite Bay, CA
I am part of the mad dash to get solar before NEM2.0 phases out. I had received 5+ quotes and was fortunately referred to Trevor at Better Earth by multiple work colleagues. I reached out and received the best quote and proposal from Trevor compared to all competitors and the customer experience has been great.
Trevor has been engaged and communicative throughout the process, especially for someone who is just learning about solar fundamentals. He's made himself available on phone/text/email and been overall great to work with. Since Better Earth is fully integrated, everyone was kept in the loop and are appraised of changes almost instantly. I was originally scheduled for a site survey in the evening, and when the inspector called to switch the time a few hours earlier, I received a text from Trevor less than 2 minutes after hanging up the phone with the site inspector confirming I had updated the timing of my survey. Very impressive coordination and internal communication on all ends with Better Earth.
2 years ago
Ray Benson Tracy, CA
Very happy with my Better Earth installation. Moved into a new house and discovered the provided solar panels would not generate nearly enough to cover the energy usage - so Noah worked with me to determine how many panels we would need and helped with the HOA process to get the variance needed to put the panels on the roof. Installation wasn't as fast as I would hope, but it was 2020-1 and there is a pandemic.. so I'll let that slide. middle of the summer 2021, when the panel cleaners reported one of the panels had shattered (!!) - Better Earth had a service team out to replace the broken panel within 24 hours at no cost to me.
2 years ago
Gregory Smith Sonoma, CA
Had the pleasure of working with Sean on the arrangements for our solar purchase and installation. From the first day when he knocked on our door inquiring about our interest in hearing more about the opportunity, Sean was very polite, respectful, not pushy, and gave you the sense that he genuinely cared about making things right for us and ensuring we understood the process at each step of the way. My wife and I commented that had we been blessed with a son Sean would have been a great model to work from. He is an asset to your company - and we thought so highly of him that we referred two of our friends to him afterwards.
2 years ago
ognian topalov Walnut Creek, CA
Gil S and Sean S were my customer care representatives from Better Earth. We started working together on my solar project just before Thanksgiving. Two months later and my system is activated and connected to the grid. The company people are very customer focused, knowledgeable and professional. The team was very attentive and worked hard to ensure the system was installed in time and worked to my satisfaction. Someone may say that two months is probably not fast enough. To this my answer is - keep in mind that the project run during Thanksgiving, Christmas and New Year plus close to 3 more weeks due to my HOA approval process. I highly recommend getting your solar from Better Earth.
2 years ago
Review Source
Bruce Phelps Concord, CA
We contracted with Better Earth to increase the output of our solar panel array in order to eliminate the TrueUp that PG&E was charging each year. The Better Earth reps were extremely helpful in providing an honest estimate of how many additional panels were required, what the installation would cost, and the options for financing. The installation was completed very efficiently and in a timely manner. We are currently waiting for final inspections to be completed in order to fully activate the system. The company has continued to provide frequent updates on the project including when final inspections will be completed. I highly recommend Better Earth for your solar panel needs!
2 years ago
Jenny Holt
Interesting that I think people take the time to write a review when things don't go well. No matter what, solar can be complicated, needs permits, inspections, HOA agreements, etc. I went with Better Earth because of the personal touch I received from my rep Gil S. Any time I had a question I could call or text with a response within 24 hours every time. Every time!! He made sure I knew what was happening on when, if we were waiting for a permit and why sometimes we have to wait a bit (our of all of our hands). I was just comfortable all the way through. Highly recommend Better Earth and Gil.
2 years ago
Verified Customer
Review Source
Ideen Sadr San Diego, CA
2 years ago
Verified Customer
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Hoy Henderson Vallejo, CA
Better Earth has delivered what was promised. Last month my electric bill was $0 and my PG&E "true up" has barely budged since the install. Gotta love it!
3 years ago
Verified Customer
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Nelson
They were pretty responsive when we had some small issues that needed attention and they made an appointment and showed up when they were supposed to.
3 years ago
Verified Customer
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LB
They were very professional. They returned calls and followed up when they said they would. They onstallatuon happened when they said it would. It went very fast and smoothly. We couldn’t be happier with our new solar system. It is working great and producing lots of electricity. It is very enjoyable to know that we are saving money but more importantly helping out the planet.
1 year ago
Suresh Mantrala San Jose, CA
While I was convinced that Solar is the way to go, I was super impressed with what they have done - Right from Keagan completing the contract within in no time, to installation and service thereby. Compared with Tesla and Sunrun, BetterEarth, I would say is more accommodative, not cross-selling hungry and delivering on promise. Even, if there are delays, they do not keep you in dark. Give them a try, you will not repent. Sales Reps (like Keagan) are readily reachable, when needed.
2 years ago
Verified Customer
Review Source
Oren Gotesman San Jose, CA
The Better Earth crew were fantastic every step of the way. I realized that NEM 2.0 was getting deprecated very late in the game to the point that I thought I was sure to miss out on it. I contacted 7 solar companies and was ignored by all of them except Better Earth. It almost felt like I was their only customer because they moved extremely fast considering they were most certainly swamped with other people like me.
They got moving really quick and reassured me that they would take care of me. Two months later I can say that they most certainly did. Really great company, highly recommended.
2 years ago
Review Source
Aaron Salcido Tarzana, CA
I got estimates from 6 solar installers and Better Earth was not only the most helpful and responsive, but they offered the best product at a competitive price. From day one of working with my rep Luis L, I knew I was in good hand. Like any construction project, there were some hiccups along the way with the install, but they handled them great and I’m super satisfied with my entire experience.
2 years ago
Brent Mone Santa Rosa, CA
I would like to say some nice things about Jonathan S with Better Earth .I found him to be honest, very quick to respond to phone calls and texts. He was very informative and took the time and explained in depth whatever I asked him, and I believe he is quite knowledgeable with his product.
I do endorse Better Earth and thank you. I am looking forward to having the system installed which is my second system installed.
2 years ago
Verified Customer
Review Source
isamu619
I've had an overall great experience with Better Earth. Jonathan S walked me through the whole process and has been super responsive from the initial quote, through the install and to the final inspection. He and Better Earth did everything they said they were going to do and I am very glad I chose to go with them over other installers. On top of all that, they were also very price competitive.
2 years ago
Review Source
Michelle George Los Angeles, CA
Trevor has been a tremendous help helping us figure out how to submit all our paperwork in time to get us in with NEM 2.0. He is very quick to respond to emails and messages, gives clear answers to our questions, and keeps us updated as the process moves along. He was able to get us a fantastic deal on our system! Highly recommend working with Trevor.
2 years ago
Yami G Chandler, AZ
I had a great experience with the install process with Abby and Dylan. Abby and Dylan were very helpful answered all my questions. And if I had any questions and messaged them they would respond immediately. The activation with my solar panels only took about a month. And install it was about a week. She did an amazing job and will definitely recommend her to family and friends.
2 years ago
Review Source
Tapan Fremont, CA
We recently got our solar panels installed through Better Earth and Michael M helped us through the whole process. He gave us the best rates and got the system approved and installed within a month. We are waiting for the final inspection and
starting to use the system. We would have liked if we had more info on the design and chance to provide more feedback but the installers agreed to make adjustments on the day of the install within the permits. Michael stood by his commitment and we will vouch for him.
2 years ago
phani eswar Tracy, CA
Trevor is helping us in installing solar. He is amazing and did a great job in explaining the process and helped me get a great deal on my solar project. He patiently listens to our questions and try to address all your queries. I am excited for my solar project and future cost savings. I am happy to have him on this project and will recommend his name to my friends.
2 years ago
Review Source
Shuning Liu Oakland, CA
Better Earth was the best experience I could imagine from a solar company. Sean S was a great salesman: our timeline was kept tight, and we got exactly the system we need for years to come at a great price. End-to-end from cold-selling us at our doorstep to getting the system turned on by our utility was about 6 months (half of which was comparison shopping from much slower turnaround competitors), which is outright amazing. Kudos!
2 years ago
Joaquin Barrios
Trevor at Better Earth is amazing. He did a great job of explaining the entire process and helped me get a great deal on my solar project. I contacted a few different companies and I feel very confident with my decision to go with Better Earth. I am excited for my solar project and future cost savings. Solar makes economical and environmental sense.
2 years ago
John Dinh San Jose, CA
Looking for Solar company was a hard decision with so much competition. After 10 meeting with many different companies I chose Better Earth. Working with Brett H was one of the best deco I’ve made. His time lines were efficient and set great expectations. He went above and beyond to make sure I was taken care of and was happy with the outcome. He didn’t over promise and under driver. I’ve recommended Brett to many family and friends. 100% worth my time.
2 years ago
Debra Barnhart Buena Park, CA
I was very skeptical about someone coming to my door as I have been burned in the past. Jake had explained everything to me very clearly and answered all of my questions. I did all of my due diligence and got a plethora of quotes. I decided to go with Better Earth because of how professional and knowledgeable Jake was. The installation was done quickly and seamlessly. I would highly recommend anyone looking into solar to go with not just Better Earth, but Jake T specifically! I am extremely pleased with my decision and will continue to refer anyone who asks me about my system.
3 years ago
Verified Customer
Review Source
Jacquelyn Kozar Pomona, CA
It was the best thing I did I investigated six companies that made many promises only better earth honored their promises
3 years ago
Verified Customer
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Mike
They made everything pretty easy. Did all those permits and with APS and the city and were really quick on getting everything installed.
3 years ago
Verified Customer
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Zhigang San Jose, CA
We had a lot of problems for the first few months, but eventually they solved the problem. The system works perfectly now.
3 years ago Edited January 10, 2024
Reply from Better Earth
Hey Zhigang, thanks for taking the time to speak with us today! It was great to hear about your experience with our team member who was most recently at your house to solve the problem, and we appreciate your understanding. We're excited to continue to service you going forward and will uphold the speed in solving any problems!
Nov. 12th, 2022
Verified Customer
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Theany
They set up one day installation and they get it done and everything done right on the schedule. I think it's good service.
3 years ago
Verified Customer
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Richard
Every time I talk to them, they've responded in less than an hour. I'm very satisfied with it, easy to understand. I like the price.
3 years ago
Verified Customer
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Ted
After a few days it was all put up and working. We've had no problems with it. As far as I can tell, everything's perfect.
3 years ago
Verified Customer
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Chris
They cut our electricity bill in half, and Better Earth have always been available to help with problems, not that there's really been any problems.
3 years ago
Verified Customer
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David
It was promised that it was going to be a one day installation and it was. Your guys worked their butts off and got the solar installed.
3 years ago
