Better Earth Reviews
4.2
6.8
Overall Score
Verified Customer
Review Source
Patricia
It went very well, they were fast, they were efficient, but I have since developed a roof leak And I don't know whether they forgot to seal one of the attachments or just what's going on, so I'm waiting for my roofer to come take a look at things. Got the guy misrepresented what was being offered gave me numbers that were not accurate. Pushed me to sign immediately. I just felt that this was high pressure sales tactics and didn't give me time to really explore and think about this.
3 years ago
Reply from Better Earth
Hey Patricia, we're glad to hear it went fast and taht we were efficient! So sorry about the leak, and if for whatever reason you're the one who is having to do any work to address or repair it please let us know immediately!
We take this very seriously, and anything caused by us we will own up to and solve for you. Please email us to let us know your address so we can help address this for you asap.
It also sounds like there was miscommunication and misrepresentation on our end of the numbers which is certainly not something acceptable.
We'd love to better help and ensure we can make this right, if you can please email us at info@betterearth.solar with your home's address so we can help address this asap. Thank you!
We take this very seriously, and anything caused by us we will own up to and solve for you. Please email us to let us know your address so we can help address this for you asap.
It also sounds like there was miscommunication and misrepresentation on our end of the numbers which is certainly not something acceptable.
We'd love to better help and ensure we can make this right, if you can please email us at info@betterearth.solar with your home's address so we can help address this asap. Thank you!
Nov. 12th, 2022
Verified Customer
Review Source
Anonymous
I feel that they have the potential to be a great company if they would follow all the way through. When they say they're going to be somewhere, then they should be there. If they're going to enter in their notes to dispatch, they should be conveyed across the board and not just to one or two people who is assisting with the process. Everyone should know the process of what's going on in every stage of the installment.
3 years ago
Reply from Better Earth
Hey Anonymous, thank you so much for that feedback and we could not agree more with you. Our standards are to absolutely follow through, show up when we say we will, and ensure communication is tight across the board.
It sounds like you did not experience that, and we would love to further chat with you to hear more about your experience.
Please email us at info@betterearth.solar with your home's address so we can help further discuss, and we're always looking for ways to improve daily!
It sounds like you did not experience that, and we would love to further chat with you to hear more about your experience.
Please email us at info@betterearth.solar with your home's address so we can help further discuss, and we're always looking for ways to improve daily!
Nov. 12th, 2022
Verified Customer
Review Source
Anna Kates Petaluma, CA
their communication is horrible. We ask for information and to talk with someone and rarely get what we need. it's been consistently that way. Panels seem to be working well and installation went smoothly. Otherwise, unhappy with company overall.
3 years ago
Verified Customer
Review Source
Larry Gregg Santa Clarita, CA
All in all the solar provided by Better Earth has been tremendous. However, my inverter has now failed twice in two years. In both instances I diagnosed the issue and it was a protracted length of time before the system was working again
3 years ago
Reply from Better Earth
Hey Larry Gregg, thanks for your feedback here. It’s awesome to hear your overall sentiment with your solar being tremendous, but disappointing to hear about how your experience with us was in getting your inverter issue resolved.
We'd love to make this right! We’ll be reaching out to get this addressed with you asap
We'd love to make this right! We’ll be reaching out to get this addressed with you asap
Nov. 22nd, 2022
Verified Customer
Review Source
Byron webb Windsor, CA
We had some problems with the install process. Had to come out twice to resolve. The installers hit a wire in the house that knocked out some circuits in the house and left a burning electrical smell in the house. I did like the manager that came to fix things
3 years ago
Subramanian Iyer Fremont, CA
UPDATE (Oct/2023): After I filed the original review (below) in August, Nick from their escalations team reached out to speed up the process. In the next few weeks, they fixed the spacing issue with the panel mounts, installed the ground rods, fixed the city permit, got the city to re-inspect for the 3rd time, had PGE activate the system, and sent me a check for the delay per their installation guarantee. I am updating my review from 1-star to 3-star and wish this had been the post-installation experience without having to escalate.
ORIGINAL (Aug/2023): Signed 8 solar panel contract in Jan 2023, then they raised their price by $900 as their site inspection found the panels would make more electricity than the estimate. I was purchasing not leasing, so why does that even matter? I decided not to argue as time was of the essence since the interconnection application with PGE had to be filed before April 15th to be grandfathered into NEM2 rates. Installed very quickly in February. Then everything went south from there. They took four months to file the proper application for the permit with the city, as they kept going back and forth with various mistakes. Four times seriously? Is this the first time they were filing for a solar panel permit? City inspection in June found issues to fix. It's now August and they still have not bothered to fix these issues. SIX freaking months after panel install, they are still not turned on and this company won't even give me an ETA for when the installers will fix their mistakes.
2 years ago Edited October 5, 2023
Reply from Better Earth
Hello Subbuk!
Better Earth is an ever-growing and ever-improving leader in the solar industry. Our goal is to provide an amazing and unmatched solar experience and we so clearly missed our goal here. We are so very glad that we got you grandfathered into NEM 2.0, but there is no excuse for the months of delays subsequently. We will be assigning you an escalations specialist who will be reaching out asap to discuss our mistakes and what more we can do for you to ensure that your experience is nothing short of five star service from here on out. Talk to you soon!
-Better Earth
Better Earth is an ever-growing and ever-improving leader in the solar industry. Our goal is to provide an amazing and unmatched solar experience and we so clearly missed our goal here. We are so very glad that we got you grandfathered into NEM 2.0, but there is no excuse for the months of delays subsequently. We will be assigning you an escalations specialist who will be reaching out asap to discuss our mistakes and what more we can do for you to ensure that your experience is nothing short of five star service from here on out. Talk to you soon!
-Better Earth
Aug. 20th, 2023
Verified Customer
Review Source
Timothy
I just gonna say when they installed the panels it was amazing, they were here on time, they got them all up in no time and then after that it was a nightmare.
3 years ago
Reply from Better Earth
Hey Timothy, that's awesome to hear it was amazing when we installed, we showed up on time, and completed it efficiently. However, we're very disappointed to hear how it proceeded. Our #1 focus is on delivering the best possible experience as this is a 25 yr relationship.
We'd love to better help and ensure we can make this right, but we're unable to find your specific project in our system!
Please email us at info@betterearth.solar with your home's address so we can help make this right for you.
We'd love to better help and ensure we can make this right, but we're unable to find your specific project in our system!
Please email us at info@betterearth.solar with your home's address so we can help make this right for you.
Nov. 12th, 2022
Verified Customer
Review Source
Anonymous
I think the installation process was smooth, I think the people who came looked competent. Later on I found that others were significantly lower priced.
3 years ago
Reply from Better Earth
Hey Anonymous, we're glad to hear the installation process was smooth and that our team was competent!
We aim to deliver the highest value possible through our 25 year performance guarantee, speed of problem solving, speed of servicing, 60 day guarantee offering, and ultimately through our long term commitment to you as the customer. You can remain fully confident that we will stop at nothing to continue to improve our experience to be the best possible, but if you felt the price paid was high we're sorry to hear that and would love to continue to be able to deliver you more value and ensure you're confident in your decision in having gone with us.
Please email us at info@betterearth.solar with your home's address so we can help further discuss as well :).
We aim to deliver the highest value possible through our 25 year performance guarantee, speed of problem solving, speed of servicing, 60 day guarantee offering, and ultimately through our long term commitment to you as the customer. You can remain fully confident that we will stop at nothing to continue to improve our experience to be the best possible, but if you felt the price paid was high we're sorry to hear that and would love to continue to be able to deliver you more value and ensure you're confident in your decision in having gone with us.
Please email us at info@betterearth.solar with your home's address so we can help further discuss as well :).
Nov. 12th, 2022
Verified Customer
Review Source
Juan Franco Stockton, CA
new company and good prices but the customer service staff is horrible they need more training or replace people who have no respect for customers.
3 years ago
Verified Customer
Review Source
Isaac
When they installed, they left me with half of my house without electricity, so they had to come back and get it fixed. The app is not the greatest.
3 years ago
Reply from Better Earth
Hey Isaac, we always strive for perfection and if things don't go as smoothly as we desired, we aim to make sure we solve the problem with speed and completion. Sounds like this was not the case for you, and we'd certainly like to help make this right. As for the app, we're happy to do any walk through of the info there and if you desire to use it.
We'd love to further chat, but we're unable to find your name in our system!
Please email us at info@betterearth.solar with your home's address so we can help address this asap.
We'd love to further chat, but we're unable to find your name in our system!
Please email us at info@betterearth.solar with your home's address so we can help address this asap.
Nov. 12th, 2022
Verified Customer
Review Source
Rachel
I was charged a rate I wasn't quoted. And Better Earth installers took a little bit longer to get out here to install than I was anticipating.
3 years ago
Reply from Better Earth
Hey Rachel, we're disappointed to hear you were charged something different than what you were expecting! Communication is extremely important to us. We'd also love to hear more on what happened with the installation.
Please email us at info@betterearth.solar with your home's address so we can help address this asap!
Please email us at info@betterearth.solar with your home's address so we can help address this asap!
Nov. 12th, 2022
