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Vivint Smart Home

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114 User Reviews
LAST UPDATED: October 12th, 2021

Vivint Smart Home is a leading smart home company that delivers an integrated smart home system with professional installation and 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves customers throughout the U.S. and Canada.

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The Good

  • Vivint Smart Home Mobile App
  • High-Tech Smart Home Equipment

Vivint Smart Home Mobile App

Homeowners have the option of monitoring, surveilling, and controlling their home from their smartphones through Vivint’s mobile app.

The Vivint Smart Home mobile app allows users to have complete control over their homes (even if they're traveling across the country). Homeowners can see who's at their door with the doorbell camera, unlock the door for delivery people, and customize specific actions such as having the front and back door automatically lock at 11 P.M. every night. 

The app is an excellent feature as it increases the security of your home and gives you peace of mind. If you can't remember if you locked the door on your way out, simply check your phone. 

High-Tech Smart Home Equipment

Vivint offers a variety of advanced smart home equipment. All equipment integrates well with other security and smart home equipment and makes your home safer and more manageable.

Smart Hub Dashboard

Vivint’s Smart Hub is a touchscreen dashboard with an intuitive layout that allows customers to control and manage their smart homes. The hub includes two-way talk and a one-touch callout in the case of an emergency, which will give you instant communication with Vivint’s 24/7 monitoring teams.  

The Smart Hub's quality and straightforward interface makes controlling your smart home a breeze, and being able to manage your entire home from one central control hub is a bonus. 

Element Thermostat

Vivint has an Element Thermostat that helps homeowners conserve energy and save on utility bills. You can set preferred settings so that the Element can auto-adjust to your specified temperature after you arrive home, and you can also control the smart thermostat from your Vivint app. 

Indoor/Outdoor Cameras

Vivint has an indoor camera and an outdoor camera that you can choose from. The indoor Ping Camera includes two-way communication and a one-touch callout button that gives your home a line of communication to your smartphone. This way, you can check in on your home and your family through the Vivint app and Ping Camera. 

Vivint’s Outdoor Camera Pro includes two-way talk, hybrid wired Wi-Fi connection, a wide-angle lens with night vision, and HD video and zoom capabilities.

Vivint also has a doorbell camera option that includes Smart Visitor Detection that alerts you whenever someone comes to your door. Its technology is also programmed to ignore other unimportant movements, such as a car passing by. Through Vivint’s app, you can access live footage and speak to your visitors with two-way talk. 

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The Bad

  • No Online Pricing Information
  • Professional Installation Only 

No Online Pricing Information

Vivint is not transparent about its pricing on its website, so customers need to request a quote and expect a call from a Vivint representative to get further information.

Professional Installation Only

Vivint only offers professional installation for its smart home services. If you’re looking for a do-it-yourself solution, Vivint may not be for you. Vivint also does not state on its website if professional installation is free or if you will need to pay an installation fee. 

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The Bottom Line

Vivint provides a reliable home automation service and has robust smart home options, including some of the most popular features available to the smart home market. These include various security and energy controls to help homeowners monitor and protect their homes.

If you are looking for a secure home automation system that can be closely integrated with your home security system, you can consider Vivint Smart Home Automation as a viable option.

It’s important to note that vivint does not list its pricing or contract information on its website, so you’ll need to contact the company for more information. 

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Star Rating

1.9

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114 Reviews

Review Breakdown

5 grade

11%

4 grade

6%

3 grade

4%

2 grade

14%

1 grade

65%

Sentiment Criteria

Value

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Quality

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Review Source

star star star star star

Emily Alpine, UT

We have loved our Smart home set up - the App is easy to navigate and always runs smoothly. The installation was done professionally and thoroughly. We feel well protected and haven’t had any connectivity issues at all. We do wish we could get their new black sign though.

8 months ago

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Review Source

star star star star star

Adam Labrum ,

For the price, Vivint Smart Home is one of the best overall smarthome and security systems a person can buy. Very easy to use, but the technology is unmatched.

8 months ago

star star star star star

S. Sandy Baltimore, MD

This is my smart home. I was away and they contacted me about a fire alarm going off at my home. I was in the Caribbean and got that call. . I was greatly surprised and hugely great full. Thanks Vivint!

3 years ago

star star star star star

Rebecca Hollinger

We just purchased their home system and everything went great. We were told all information up front and if you buy the system through Best buy you don't have a contract you are stuck with.

4 years ago

star star star star star

Christina Healey Provo, UT

We use the Vivint Smarthome system. We have loved our doorbell camera. It’s really nice to see what’s happening in front of our house and who’s at the door. Definitely makes me feel more secure!

9 months ago

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Review Source

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Anne Sainsbury Salt Lake City, UT

Amazing. I love that whenever someone goes out the door I get a notice. I love that when someone is lurking in front of my house I get a notice on my phone. I love how I can speak through my phone to my outside cameras and warn someone off (or just tell my kids to come inside!)

3 months ago

star star star star star

LStreets

Vivint is an excellent home security system, with total security including cameras, glass breakage monitoring, 24/7 monitoring service, and excellent customer service.

4 years ago

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Review Source

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Kate Lillywhite American Fork, UT

Rest assured that your home is functioning properly with Vivint Smart Home on your team! Lock your doors, control your lights, adjust your thermostat all from the touch of your phone. Modern living at its finest.

1 year ago

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Review Source

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Amanda Fairbanks Payson, UT

Love our Vivint smart home and all the ease it is to use the app and love that I know my family is safe!

8 months ago

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Madelyn Gulfport, MS

We have Vivint and love it. I really love that I can log in from anywhere to view our cameras. I definitely feel much safer with it!

1 year ago

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Chris North Kingstown, RI

Good from top to bottom. All the stuff works as planned and I'm happy. Thanks guys

4 years ago

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Review Source

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Kim Young Little Rock, AR

We have had Vivint Smart Home for several years. It is extremely user-friendly and has great customer support.

1 year ago

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LeaAda Marshall Washington, DC

I’ve had Vivint for years and absolutely love the service.

3 years ago

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