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Vivint Smart Home

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114 User Reviews
LAST UPDATED: October 12th, 2021

Vivint Smart Home is a leading smart home company that delivers an integrated smart home system with professional installation and 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves customers throughout the U.S. and Canada.

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The Good

  • Vivint Smart Home Mobile App
  • High-Tech Smart Home Equipment

Vivint Smart Home Mobile App

Homeowners have the option of monitoring, surveilling, and controlling their home from their smartphones through Vivint’s mobile app.

The Vivint Smart Home mobile app allows users to have complete control over their homes (even if they're traveling across the country). Homeowners can see who's at their door with the doorbell camera, unlock the door for delivery people, and customize specific actions such as having the front and back door automatically lock at 11 P.M. every night. 

The app is an excellent feature as it increases the security of your home and gives you peace of mind. If you can't remember if you locked the door on your way out, simply check your phone. 

High-Tech Smart Home Equipment

Vivint offers a variety of advanced smart home equipment. All equipment integrates well with other security and smart home equipment and makes your home safer and more manageable.

Smart Hub Dashboard

Vivint’s Smart Hub is a touchscreen dashboard with an intuitive layout that allows customers to control and manage their smart homes. The hub includes two-way talk and a one-touch callout in the case of an emergency, which will give you instant communication with Vivint’s 24/7 monitoring teams.  

The Smart Hub's quality and straightforward interface makes controlling your smart home a breeze, and being able to manage your entire home from one central control hub is a bonus. 

Element Thermostat

Vivint has an Element Thermostat that helps homeowners conserve energy and save on utility bills. You can set preferred settings so that the Element can auto-adjust to your specified temperature after you arrive home, and you can also control the smart thermostat from your Vivint app. 

Indoor/Outdoor Cameras

Vivint has an indoor camera and an outdoor camera that you can choose from. The indoor Ping Camera includes two-way communication and a one-touch callout button that gives your home a line of communication to your smartphone. This way, you can check in on your home and your family through the Vivint app and Ping Camera. 

Vivint’s Outdoor Camera Pro includes two-way talk, hybrid wired Wi-Fi connection, a wide-angle lens with night vision, and HD video and zoom capabilities.

Vivint also has a doorbell camera option that includes Smart Visitor Detection that alerts you whenever someone comes to your door. Its technology is also programmed to ignore other unimportant movements, such as a car passing by. Through Vivint’s app, you can access live footage and speak to your visitors with two-way talk. 

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The Bad

  • No Online Pricing Information
  • Professional Installation Only 

No Online Pricing Information

Vivint is not transparent about its pricing on its website, so customers need to request a quote and expect a call from a Vivint representative to get further information.

Professional Installation Only

Vivint only offers professional installation for its smart home services. If you’re looking for a do-it-yourself solution, Vivint may not be for you. Vivint also does not state on its website if professional installation is free or if you will need to pay an installation fee. 

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The Bottom Line

Vivint provides a reliable home automation service and has robust smart home options, including some of the most popular features available to the smart home market. These include various security and energy controls to help homeowners monitor and protect their homes.

If you are looking for a secure home automation system that can be closely integrated with your home security system, you can consider Vivint Smart Home Automation as a viable option.

It’s important to note that vivint does not list its pricing or contract information on its website, so you’ll need to contact the company for more information. 

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Star Rating

1.9

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114 Reviews

Review Breakdown

5 grade

11%

4 grade

6%

3 grade

4%

2 grade

14%

1 grade

65%

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Josh Lipsey Mount Washington, KY

I like what the system is designed to do. I dont like the fact that I'm continuing to have issues with Vivint's smart hub tablet. Also I had a nest thermostat purchased through them and installed. It failed this spring and I spent 90+ minutes on the phone with customer service for them only to tell me that I have to go through nest to get it replaced because they no longer use or support the nest thermostats they had sold me when I got the system installed

5 months ago

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Reply from Vivint Smart Home

Thank you for your feedback Josh. We appreciate your honesty about your experience with  your panel and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 4th, 2021

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Stephanie Clearfield, UT

Phone app sucks I can never get it to load the cameras when I get a notice

6 months ago

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Reply from Vivint Smart Home

Thank you for your feedback Stephanie. We appreciate your honesty about your experience with your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Easton Bingham Pleasant Grove, UT

Vivint is aight. I haven’t had too many bad experiences, but I’ve talked to a lot of people that have. It seems like you’re either a lucky one and don’t have any issues, or you get the short end of the stick and you have lots of them. Not really an in between. Customer Service is great though.

3 years ago

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Reply from Vivint Smart Home

Thank you for your feedback, Easton! We're happy to hear that you've had a positive experience with Vivint so far. If you ever need help with anything, please contact our Support team at 1-800-216-5232.

Nov. 4th, 2020

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Kaylene Finch Provo, UT

I loved having a smart home that controlled my lights and thermostat, but it was pretty unreliable and broke three times in the 10 months I lived with it.

3 years ago

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Reply from Vivint Smart Home

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Nov. 4th, 2020

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