Time Warner IntelligentHome
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Author: Kaitlyn Short
Time Warner IntelligentHome is the home automation product offered by Time Warner Cable to its customers. Time Warner has began offering home automation in 2013 and has several packages from which customers can choose to create the perfect home automation for their needs. Home automation packages start at $39.99/month with an 18-month contract. Additionally, installation is performed by trained professionals who train new customers on their system at the time of installation. Please note that residents of Hawaii are serviced by Oceanic Time Warner. Oceanic Time Warner has been the subject of a government action in 2013. The company was found to be in violation of the Federal Trade Commission's Risk-Based Pricing Rule, which states that companies must disclose to their customers if they are offered less than favorable credit terms based upon information which is found in their credit reports.
Top Ranked Companies
The Good
- Professional installation
- Several home automation packages
- Mobile apps available
- Bundle services
Professional Installation
Time Warner IntelligentHome offers a basic home automation package to their customers. The monthly price for monitoring starts at $39.99. All of the systems are professionally installed, which the company often offers free of charge during promotions. Otherwise, standard professional installation is $99.99.Several Home Automation Packages
Customers may choose one of five packages. All equipment must be paid in full at the time of the order and before installation. Each of the packages comes with an 18-month service contract. For those who already have some home automation equipment, Time Warner offers a package which may be able to incorporate this equipment. All packages come with a touchscreen control panel. Time Warner offers the following packages:Security Package: $99.99
- Touchscreen control panel
- 1 motion or glass breakage sensor
- 2 door or window sensors
Security & Video View Package: $149.99
- Touchscreen control panel
- 1 motion or glass breakage sensor
- 2 door or window sensors
- Indoor/Outdoor Camera
Security & Energy Package: $149.99
- Touchscreen control panel
- 1 motion or glass breakage sensor
- Smart Thermostat
Security, Video View & Energy Package: $199.99
- Touchscreen control panel
- 1 motion or glass breakage sensor
- 2 door or window sensors
- Indoor/Outdoor Camera
- Smart Thermostat
Upgrade Package: $149.99
- Touchscreen control panel
- Compatible equipment from another home automation company can be integrated into an IntelligentHome system and additional equipment can be added a la carte
Mobile Apps Available
Users are able to control their system remotely as well by downloading an app to their Apple or Android smartphone. These apps should run with most systems, as long as the minimum requirements are met-iOS 6.0 or higher and Android 2.0 or higher.Bundle Services
One of the features which customers found attractive was the option to bundle their phone, cable and internet with their home automation services for additional savings.The Bad
- Limitations in equipment
- Minimal guarantee
- Federal Trade Commission vs. Oceanic Time Warner
