ADT Pulse

I just acquired ADT Pulse service, and the whole process was fantastic. They did not pressure me, did not try to sell me anything that I wanted, nor did they base my needs on their numbers. The first step was calling the company, using the official ADT number. The person was friendly and professional, and we did reach a snag where my technical questions surpassed his knowledge. Instead of making me have to wait for the information, he took note of the question, and found the answer for me, while continuing with other things as well. One of the best customer service interactions that I personally have experienced. The installment is a little more involved and can easily overwhelm. However, the persons installing take that in account, and reminded me several times that I do not have to get something if it makes me feel uneasy. I can always add things to the plan, and if needed, I can retract in a brief window of opportunity, if I have buyers remorse. They explained everything to me, and provided exactly what I needed. I did not overbuy, nor do I feel like what I have is inadequate for my needs. The balance was perfect, due to the process of the installers. The quality and performance of the equipment is fantastic. The tamper proof equipment added to the design of a very made system is one of the selling points for me. When deciding what I wanted, this was my first question, in fact. The apps and accessories also add a value to the user friendliness, that makes false alarms much easier to avoid. This could get expensive from fees otherwise. In short, the design and quality of product drew me in. The customer service made it easy to decide what I wanted and when to set up dates for installation. The installation gave me full control and options of what and where I wanted things, with excellent advice from trained persons. The cost might be higher than some options, but I do not have to question the service and product, and that should be a must with this kind of service and product.

I have been with ADT for over 15 years. If a problem arose customer service was quick to deal with it. The incentives they offer through their customer loyalty program are great. I am very pleased with my service.

I have had ADT for several years and the service has been great. They are always responsive to alarms and have a great new feature where they will text you when an alarm goes off. They are also easy to upgrade to the next system. Customer service has always been helpful.

I have ADT my 2 homes. You would think I would get some type of incentive for that. Well, I didn’t! In fact, I paid a fortune for the equipment even though I kept stressing that I just brought a house and couldn’t afford to pay a lot. I decided on a cheaper package than was originally built for me, which still was not affordable. Then, I found that my Electric Company offered a better deal for ADT. I contacted ADT to get that deal 4 days later and was given the runaround. They left me on hold several times and when we got disconnected, they never called me back. Keep in mind that they asked me for my number in the event that we were disconnected. After constantly expressing to them how displeased I was and informing them that ATT gave me an incentive for starting up services at my 2nd location, unlike them, I still did not get anywhere. Just recently, I was informed that I had 30 days to downgrade my plan, but could upgrade at anytime. Well, something is really wrong now. I mentioned that I first reached out to them 4 days after I had the system installed, but I was not allowed to change my plan. Also, my system started having issues not even a month, after it was installed. I would not recommend ADT to anyone.

ADT’s equipment that they sell you is crap! Yea they will send someone out to fix or replace the equipment when it fails, which is often. But, there’s a $25 technician fee every time they send someone out. Had to have them come out about 5 times in just less than 2 years. Our smoke alarm would start going off for no reason. Finally canceled my ADT service.

Very poor. I was specific about what I wanted, they tried sell me everything but that. In process getting installed devices removed. Absolutely do not use this company you will be very disappointed with their high pressure sales tactics and refusal to install proper devices. When they left installation it was not working. Said they would be back it’s taken 2 weeks many calls just to get them to respond

I had some issues with my billing. I called costumer service billing department. She had the worst customer service. even the manager on duty had worst costumer service . Instead they should apologize for hiding charges that I was not even aware of it. But they were unprofessional .

My 89 yer old grandmother order ADT security system and promised to install windows and door sensors. The sales rap. Didn't install anything. So when I return to my gramma house all she had was a device on the wall nothings more. They took advantage of her..they make it so hard to cancelled their product. Don't ever order that company

ADT is the worst... they make it absolutely impossible to cancel one's service, only after LOOOONG waits on the phone, and they are charging me for a system t hat does not work at all for months.

I like it Because they guarantee a full refund of monthly fees paid and installation costs.