Opening its doors in 2002, Universal Windows Direct was founded by Michael Strmac and William Barr. These two childhood friends started their company after years of remodelling homes. Universal Windows Direct has made it their goal to provide the best siding products at the lowest price possible.

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The Good

Experience
Multiple Designs
Coverage
Lifetime Warranty
Multiple Contracts

Experience

Universal Windows Direct started in 2002, so they only have a moderate amount of industry experience; however, their founders have been in the home remodelling business all of their lives. Their experience and leadership combined with 15 years of successful service make them dependable.

Multiple Designs

Unlike some in the siding industry, they show multiple options for siding designs right on their website. You can choose between shakes, scallops, and soffit style siding designs depending on your preference.

Coverage

Operating in 24 states, the chances are good that they’ll be able to help you out with your siding needs.

Lifetime Warranty

They offer a warranty that covers most of their products for the estimated duration of that product. While the coverage will vary with the manufacturer, you can usually expect coverage for defects, color, hardware, glass films, and insulated glass.

Multiple Contracts

You have a variety of options regarding contract length. This makes Universal Windows Direct a flexible option, as you can choose among 12-, 18-, or 38-month long contracts.

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The Bad

Undisclosed Finance Rates
Hidden Fees

Undisclosed Finance Rates

Though they have made it their mission to make quality parts and offer the lowest prices, they aren’t upfront about their APR finance rates. Customers looking for possible finance rate ranges must call in or send an email to get information.

Hidden Fees

Some clients have complained about fees coming up that they didn’t know about in the beginning. Their free window offer turned out to have a $100 fee attached to it. Many customers would appreciate more transparency concerning fees and policies.

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The Bottom Line

Universal Windows Direct offers a lifetime warranty and multiple siding designs. They also claim to have the cheapest prices. However, their website does not show possible finance rates so clients have no way of knowing what their options might be in the beginning. Though they are relatively experienced in the industry, we cannot confidently recommend Universal Windows Direct to customers. Assess your options and keep Universal Windows Direct as a possible alternative to other companies.

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User Reviews

Star Rating

5.0

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75 Reviews

Review Breakdown

5 grade

87%

4 grade

3 grade

2 grade

1 grade

12%

Sentiment Criteria

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Quality

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Service

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star star star star star

Praneetf Matchen

Brian maintained clear communication throughout the entire process, ensuring that we were informed every step of the way. Any questions or concerns we had were addressed promptly, giving us peace of mind throughout the project.

1 month ago

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Karen Miller

Brian and the team were wonderful to work with. They took the time to measure everything precisely and ensured the installation was flawless. It’s rare to find a company that prioritizes customer satisfaction like this one does.

2 weeks ago

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Michael Johnson

This company truly delivers on its promises. The installation crew was friendly, hardworking, and efficient. They even cleaned up after themselves, which was much appreciated. The windows fit perfectly and have completely transformed the look of our home.

2 weeks ago

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Angela Simmons

I couldn’t be more pleased with the service and quality of work. The installers were skilled and worked with great care, ensuring everything was perfect. The new windows have given our home a fresh, modern look while significantly improving insulation.

2 weeks ago

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Lisa Donovan

The quality of these windows is outstanding! Not only do they look great, but they also make our home more energy-efficient. The installation team was courteous and professional, answering all my questions and making sure everything was to my satisfaction.

2 weeks ago

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Johan Smith

From the moment we scheduled the consultation, we knew we were in good hands. The team was knowledgeable and professional. Johny and Tommy were especially helpful, answering all our questions and making sure we were happy with the installation.

2 weeks ago

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Smith Jhon

The customer service was exceptional from day one. Teresa provided all the information I needed and made the process stress-free. On the installation day, the team arrived promptly and worked like a well-oiled machine. The windows look amazing, and I’m confident they’ll last for years.

2 weeks ago

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Emelda Yagoudaef

We had several windows replaced recently, and the results exceeded our expectations. The team was on time, worked efficiently, and left no mess behind. Teresa provided excellent advice on choosing the right windows for our home. I would absolutely use their services again.

2 weeks ago

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Vladimir Slessman

We were impressed by how smoothly everything went. The installers were incredibly respectful of our home, laying down protective sheets to avoid any mess. Tommy was so thorough in his work, and the results are stunning. I can already feel the difference in insulation, which is a huge bonus!

2 weeks ago

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Korry Vierthaler

This has been one of the best home improvement experiences we’ve ever had. The installation team was friendly, professional, and extremely detail-oriented. The windows have made a huge difference in both appearance and functionality. I’m beyond happy with the outcome.

2 weeks ago

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Taylor Mille

Having worked with other companies in the past, I was hesitant, but this was an entirely different experience. The professionalism, communication, and quality of the windows were unmatched. Johny and Brian took the time to ensure everything was perfect, and the result speaks for itself.

2 weeks ago

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Roselle Smyly

I want to give a big thanks to Johny and the crew for their hard work. The level of care they put into the installation was impressive. Every window was installed perfectly, and they even took the time to ensure everything was cleaned up afterward.

2 weeks ago

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Lauri Shipes

We’ve been considering window replacement for years, and I’m so glad we finally went through with it. Tommy and his crew were punctual, polite, and extremely skilled. They worked efficiently while maintaining a high standard of quality. I’m thrilled with how our home looks now.

2 weeks ago

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Saunders Finland

The windows were installed in record time, but there was no compromise on quality. The team was respectful of our property and even helped move some furniture to make the process smoother. Brian was fantastic—his knowledge and expertise were evident throughout the job.

2 weeks ago

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Xymenes Pacana

Johny handled the installation with great attention to detail. He explained the entire process beforehand, ensuring I felt confident in my decision. The windows not only look beautiful but are also highly energy-efficient. It’s rare to find such a combination of professionalism and craftsmanship these days.

2 weeks ago

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David Williams

I can’t say enough good things about the experience! Teresa was a pleasure to work with. She answered all my questions and guided me through the selection process. The installation team was just as wonderful. Our home feels so much cozier now with these energy-efficient windows.

2 weeks ago

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Steven Howell

I recently had new windows installed, and the transformation is incredible. The team did an amazing job from start to finish. The installation was quick, and they left my home cleaner than when they arrived. I’m already noticing a significant reduction in outside noise and drafts. Highly recommend this service!

3 weeks ago

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Jssrty Kinhgyt

The entire process, from consultation to installation, was flawless. The team listened to what we wanted, provided excellent recommendations, and delivered exactly as promised. The windows are sleek, modern, and perfectly installed. The attention to detail really sets this company apart.

3 weeks ago

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Teodor Guirand

From the initial inquiry to the post-installation follow-up, Universal Windows Direct demonstrated a commitment to customer care that exceeded our expectations. Heath and his professionalism and genuine concern for our satisfaction made the entire experience seamless and enjoyable. We highly recommend their services to anyone in need of window installation or replacement.

1 month ago

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Kiley Serles

Our experience with Universal Windows Direct and Jonny's crew was nothing short of outstanding. From their professionalism to the quality of their work, they exceeded our expectations in every aspect. We highly recommend their services to anyone in need of window installation.

1 month ago

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Joane Facio

Jonny and his crew kept us informed throughout the entire process, from the initial consultation to the final installation. They were responsive to our questions and concerns, ensuring that we felt confident and informed every step of the way.

1 month ago

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Hedda Degravelle

We were impressed by the punctuality and reliability of Mike's team. They arrived on time and worked diligently to complete the installation within the agreed-upon timeframe, demonstrating their commitment to customer satisfaction.

1 month ago

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Carmela Fisanick

The windows provided by Universal Windows Direct are of superior quality. Not only do they enhance the aesthetics of our home, but they also offer enhanced durability and energy efficiency, exceeding our expectations in every way. 5 Star Company .

1 month ago

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Faustine Letizia

Our experience with Universal Windows Direct and Jim has been nothing short of exceptional. From the initial consultation to the final installation, they delivered outstanding service and results. We highly recommend their services to anyone looking for top-quality windows and professional installation.

1 month ago

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Ephram Crisanti

Teresa ensured clear communication throughout the entire process, addressing any concerns promptly and keeping us informed of progress. It was reassuring to work with a team that values open communication and customer satisfaction.

1 month ago

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Caitrin Dutchess

Tivon did an amazing job with my solar installation. He was very knowledgeable and made sure everything was done properly. The system has been working flawlessly, and I couldn’t be happier with Tivon’s service. He made the process easy and stress-free.

1 month ago

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Darsey Gerrard

Teresa and her team from Universal Windows Direct provided top-notch service during our recent window installation. From the initial consultation to the final touches, their professionalism and efficiency were evident every step of the way.

1 month ago

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Hillary Cosenza

Daniel and his crew from Universal Windows Direct exhibited exceptional workmanship during our window installation. Their attention to detail and precision ensured that every window was installed flawlessly, enhancing the overall appearance of our home.

1 month ago

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Blake Langill

The windows provided by Universal Windows Direct exceeded our expectations in terms of quality. Not only do they enhance the aesthetic appeal of our home, but they also offer superior insulation and energy efficiency, making them a worthwhile investment.

1 month ago

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Patrice Beltram

We are delighted with the results of our window installation and highly recommend Universal Windows Direct to anyone in need of quality windows and professional service. Brian and his team exceeded our expectations, and we couldn't be happier with the outcome.

1 month ago

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Karina Amistoso

The windows installed by Universal Windows Direct are of exceptional quality. Not only do they enhance the appearance of our home, but they also provide improved energy efficiency, making them a worthwhile investment for any homeowner.

1 month ago

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Tiffanie Gillis

We were thoroughly impressed by the efficiency and professionalism of Jonny's crew. They arrived on time, worked diligently, and completed the installation within the estimated timeframe, all while maintaining a high standard of professionalism.

1 month ago

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Taylor Mille

We are extremely satisfied with the results of our window installation and highly recommend Universal Windows Direct and Daniel's crew to anyone in need of high-quality windows and professional installation services. Their dedication to customer satisfaction and superior craftsmanship truly sets them apart.

1 month ago

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Normie Zaitlin

The windows provided by Universal Windows Direct exceeded our expectations in terms of quality. Not only do they enhance the appearance of our home, but they also offer improved insulation and energy efficiency, making them a valuable addition to our property.

1 month ago

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Lazlo Masak

We are extremely satisfied with the quality of the windows installed by Universal Windows Direct. Not only do they enhance the aesthetics of our home, but they also provide improved insulation and energy efficiency. We appreciate the attention to detail and the use of premium materials.

1 month ago

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Christopher Joseph

Jonny and his crew from Universal Windows Direct demonstrated exceptional attention to detail during our window installation. Their meticulous workmanship ensured that every aspect of the installation was done to perfection, leaving us impressed with the final result.

1 month ago

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Faustine Letizia

Daniel and his crew maintained open and clear communication throughout the entire process. They were responsive to our inquiries and kept us informed of the progress, ensuring a smooth and stress-free experience.

1 month ago

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Siobhan Laramie

We were impressed by the promptness and efficiency of Brian's team. They completed the installation ahead of schedule without compromising on quality, demonstrating their commitment to customer satisfaction.

1 month ago

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Garp Carlisle

Despite our tight schedule, Patty and her team completed the installation within the agreed-upon timeframe. Their commitment to meeting deadlines without compromising quality is commendable and greatly appreciated.

1 month ago

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Son Dupaski

We've noticed a significant improvement in our home's energy efficiency since having Universal Windows Direct's windows installed, leading to lower energy bills and increased comfort.

1 month ago

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Abbie Myslinski

Tommy went above and beyond to ensure that we were satisfied with the entire experience. He was responsive to our questions and concerns, providing helpful guidance and support every step of the way.

1 month ago

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Urban Matos

From the initial consultation to the final installation, Universal Windows Direct provided excellent customer service, addressing all our questions and concerns with professionalism and care.

1 month ago

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Jesse Hammerman

Brian and the team at Universal Windows Direct exemplified professionalism from start to finish. Their expertise and attention to detail made the window installation process smooth and stress-free.

1 month ago

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Audy Donald

We were impressed by the timeliness of Daniel's crew. They completed the installation ahead of schedule without compromising on quality, demonstrating their dedication to providing excellent service.

1 month ago

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Mariel Helfrick

Safety was a top priority for Universal Windows Direct throughout the installation process, and we felt confident in their adherence to safety protocols.

1 month ago

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Vanna Lechel

We highly recommend UWD to anyone in need of window installation services; their professionalism, quality of work, and attention to detail are unmatched.

1 month ago

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Paul Anthony

Universal Windows Direct adhered to the agreed-upon timelines for our window installation, demonstrating their reliability and commitment to customer satisfaction.

1 month ago

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Becki Gallinaro

Thanks to Universal Windows Direct's expertise, our home now boasts beautiful windows that have transformed both the interior and exterior aesthetics.

1 month ago

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Sturgis Hilde

Communication with the team at Universal Windows Direct was always prompt and clear, making it easy to stay informed throughout the installation process.

1 month ago

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Matthaeus Correll

We were impressed by the efficiency of Universal Windows Direct's service. They completed the installation in a timely manner without sacrificing quality.

1 month ago