Verizon has been a major player in the tech space (particularly mobile phone services) for the better part of the last decade and is headquartered in New York City. Recently, it has expanded into other technology areas with FiOS (fiber-optic) service and the purchasing of AOL as a means for generating content and other forms of media.

Verizon FiOS is a relatively new service that began in 2005 and has greatly expanded with increases in internet speeds. In areas where FiOS is available, customers can enjoy download speeds ranging from 100 Mbps to 940 Mbps.

In summary, FiOS from Verizon specializes in high quality/fast internet as well as a basic TV subscription. The availability of the service is somewhat limited compared to other television providers. However, if Verizon FiOS is an available option in your area, it is definitely worth looking into because of its fast speeds and competitive pricing.

thumb_up

The Good

TV Packages
Fiber Optic
Competitive Pricing and User-Friendly Features
Valuable Mobile App
Multi-Room DVR Service

TV Packages

Verizon FiOS offers two types of TV packages: a customTV package and a traditional TV package. Custom FiOS plans offer a variety of channel options, which means that customers only pay for the channels they want to watch. Verizon FiOS offers the following traditional FiOS plans:

Preferred HD

$74.99 per month for 1 year + taxes, equipment charges, and other fees
280+ channels (105+ HD)
Includes channels such as Comedy Central, Fox News, MTV, TNT, ESPN, and SyFy

Extreme HD

$79.99 per month for 1 year + taxes, equipment charges, and other fees
350+ channels (130+ HD)
Includes channels such as NFL Network, BBC America, FX, ESPN, OWN, DIY

Ultimate HD

$89.99 per month for 1 year + taxes, equipment charges, and other fees
425+ channels (160+ HD)
Includes channels such as NFL Network, FLIX, Showtime, ESPN, The Movie Channel, Epix

Prices for a greater range of bundled options that include FiOS Gigabit Connection and a home phone can be found on the company website.

Fiber Optic

What sets Verizon FiOS apart from traditional cable and satellite companies is the use of fiber optics. Fiber optic is considered a cutting edge technology that will improve the communication/entertainment industry. Fiber optic technology allows customers to be constantly connected to their TV (as well as internet and phone if applicable).

Verizon FiOS has increased both the speed and capacity that traditional cable has to offer. For those who are getting started, FiOS installation usually requires 4–6 hours. Technicians typically test the existing coaxial cable for quality and signal strength to determine if it is possible to use existing wiring.

Competitive Pricing and User-Friendly Features

Prices and features are competitive, and in some cases better than what other television providers are offering. At the bottom of this expert review, there are additional details and services regarding the packaging. Also be sure to check out the ever changing promotions to switch to Verizon FiOS TV.

Verizon FiOS TV has a few better features compared to other top cable or satellite TV providers. First, you are able to record 12 shows at once. This is a significantly larger increase when compared to four or five DVR recordings by DISH and DirecTV. Depending on the package, you are able to access over 500 channels. This maximum amount of channels is better than other top packages from other providers. However, basic packages from Verizon FiOS TV will fall short of this maximum amount significantly.

Other features for an FiOS TV One customer include 4K Ultra High Definition compatibility, a voice remote, and multi-room DVR access.

Multi-Room DVR Service

Any FiOS Customer can watch their DVR recordings from the FiOS TV app and manage settings and recordings from a smartphone or any connected computer. Verizon offers two FiOS DVR options:

FiOS Multi-Room DVR Enhanced Service — users can record up to six shows at once and watch on up to five TVs
FiOS Multi-Room DVR Premium Service — users can record up to 12 shows at once and watch on up to 10 TVs

Valuable Mobile App

Mobile viewing is a huge benefit of the Verizon FiOS service. You can watch live TV or stream On Demand movies from your tablet, laptop, smartphone, or streaming product. You no longer have to be sitting in front of the TV to enjoy your cable service and can watch all of your favorite shows and movies whenever you want, where you want.

Overall, users have been pleased with the functionality of this mobile app lately. Currently, the app enjoys a 3.8 out of 5 star rating from 26,343 reviews on Google Play. Verizon FiOS reviews suggest minor functionality issues did exist but have been corrected, such as navigation and sub-accounts inability to access live streaming TV.

Verizon Wireless customers can stream data-free through the FiOS TV app, meaning that data used on the app does not count towards a customer's data limit. Users can begin streaming from the app even before Verizon FiOS has been installed in the home.

thumb_down

The Bad

Only Available in Eight States
2-Year Commitment for Triple Play Bundle

Only Available in Eight States

Availability is a huge issue with the Verizon FiOS service. As of right now, Verizon FiOS only offers services in eight states. It is currently working to get into all 28 states where Verizon provides landline phone services. While Verizon FiOS has competitive prices and features comparable to other cable providers, it simply does not service enough people nationwide due to the fiber optic limitations. Verizon FiOS TV is currently available in the following areas:

Delaware
Maryland
Massachusetts
New Jersey
New York
Pennsylvania
Providence, Rhode Island
Virginia
Washington D.C.

Two-Year Commitment for Triple Play Bundle

While not uncommon among TV providers, it is unfortunate to have a two-year commitment requirement as part of your contract with Verizon FiOS TV bundles. If customers wish to cancel their contract before the time period is up, they will be assessed a fee(s) based on how long they have been a customer and their payment history. Also, the most basic TV package available does not come complete with many of the channels found in the packages of top competitors.

gavel

The Bottom Line

Verizon FiOS is a great option for cable TV, internet, and phone if it is available in your area. Service is limited based on where you live, so there is a chance Verizon FiOS TV is not offered in your area. Fiber optics help speed up service as well as increase capacity and quality to create a great alternative option to satellite and cable television providers.

Was this content helpful?

thumb_up Yes thumb_down No

We'll Introduce You!

Call our recommended rep over at Verizon Fios TV below.

1-(877) 595-8234

Or you can visit Verizon Fios TV's website.

border_color Write a Review

User Reviews

Star Rating

3.4

star star star star_half star_border

89 Reviews

Review Breakdown

5 grade

35%

4 grade

17%

3 grade

20%

2 grade

1 grade

19%

Sentiment Criteria

Value

star star star star_border star_border

Quality

star star star star_half star_border

Service

star star star star_half star_border

Trustworthiness

star star star star_half star_border

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down

star star star star star

Aaron Anderson

Overall, I highly recommend this internet/cable service provider. With reliable speeds, a wide channel selection, excellent customer service, and a commitment to customer satisfaction, they have exceeded my expectations and made my home entertainment and internet experience truly enjoyable.

1 year ago Edited November 20, 2023

star star star star star

Robert Horn II Pahrump, NV

I had Verizon for many years and was overjoyed when they upgraded the service to Fios Optics. I got over 400 mbs downloads. The monthly cost was very reasonable too. I never experienced an outage during the time I had the Verizon Fios TV service.

1 year ago

star star star star star

Amanda Wilson Charlotte, NC

Verizon has one of the best cable companies you can see that many channels they're great if you have any kind of complaints and customer service help they're right on top and they'll help you with all your needs and when it comes to cable satellite TV

1 year ago

star star star star star

Natalie

The service provided is reliable and data transmitted is extremely fast. They have quite a few options that other companies do not provide such as recording up to 12 shows at once. However, due to the monthly fees there are much better options out there.

1 year ago

star star star star_border star_border

gingerharrell Hoboken, NJ

I am very happy with everything about my Verizon Fido’s internet and TV service with the exception of one very annoying problem. The navigation through recordings is terrible. It is a solid blank background with extremely bright white lettering which is one of the worst text/background combinations ever! The white is like an extremely bright light and very difficult to even look at, much less read. Every thing else about the service is fine but the legibility of the screens to view for looking at recordings etc. is terrible. I am seriously considering changing my service for this reason only! If you do any research into what text/backgrounds are best, you will never find a recommendation for white text on a black background. Whomever designed this certainly did. It do any research on what would be best for your customers!!! That says a lot about your company.

4 years ago

star star star star star_border

Sydney Richmond, VA

As a customer of Verizon for the past 4 years, I have enjoyed my service. They have great perks including gift cards for signing a contract, periods of viewing premium channels for free, and often free rentals on movies. I have had very few times where my service was cut out during storms, but typically comes back on quickly. My only complaint would be the ease of customer service. It is difficult to speak to someone on the phone to help with issues.

10 years ago

star star star star star

Emma Morrill

Verizon is awesome! You pay more than most cable companies but you won’t run into any issues. We have had very few problems and most were solved quickly by resetting the box or talking to a customer service representative.

1 year ago

star star star_border star_border star_border

Amy Voyten Liverpool, NY

Okay once, I understand. Twice has me beyond irritated. 2 years ago I negotiated a new bundle. Upon receiving the first statement there was a price discrepancy from what I was told. Watch for verbiage such a fees can change or increase because I wasn’t told the set top box had a price increase. Verizon Fios made good of the price I was told and life went on. 2 years later I had to renegotiate my bundle. I specifically asked was this my total because in the past there was a discrepancy. I was “assured” this was my price. Guess what, it’s not. My bill was over $7.00 additional per month. Do the math, that’s almost $200 additional over 24 months. Upon contacting Verizon Fios I was told “I’m sorry you were promised something and we can’t honor it. My bill was adjusted for 1 month and my internet speed was increased for my inconvenience. Nice gesture however I don’t need a faster internet speed. I was also reminded if the price was unacceptable I wasn’t locked into a contract. Just leaves a horrible taste in your mouth when you ask all the questions, take screen shots of your chat and this happens.

3 years ago

star star star_border star_border star_border

Dave Bowie, MD

Service is decent when it works. They can't seem to find nor fix an "outage" that prevents me from getting all of my local HD channels so I end up paying for something I rarely get. They've replaced the main box and the backup box in my house but the "outages" continue. This is especially annoying when local sports teams are on this local channel because lately the channel has been going out just before the event. World Series and football games were hit or miss, mostly miss. Sure, the standard definition feed is available but I pay good money for the HD bundle that I have, not to mention the HD TV's. I'm not doing any more troubleshooting exercises in futility, I'm going back to DIRECTV, for better or worse.

5 years ago

star star star star star

Elizabeth Havana, FL

I have really enjoyed having Verizon Fios TV. I am able to record several shows, even at the same time. When away from home, I can easily access my DVR through an app in order to keep up with my show shows. Fios has been my favorite TV service.

2 years ago

star star star star_border star_border

Jeff Dallas, TX

I was in one of the first neighborhoods to receive Fios TV and had been waiting for it! The service itself was outstanding. 100% dead on reliable! FAST!!! LOVED IT. Until.....One day, it was dead. I called Verizon Fios and they said they would send someone out. Two days later, all is good! Its working again! However, when I got my next bill, there was a charge for over $800 to "run new fiber optic line to home". WTF?!?!?!?! Turns out.....When Verizon ran the fiber cable into my house, they didn't protect the cable. After 5-6 years of my lawn crew using a weed eater they damaged the line. It was NOT cut. Externally, you couldn't see anything out of the ordinary. But, I was told the line had been damaged. I was furious that I was not asked if I wanted them to run a new line. NO WAY would I have agreed to pay $800, I would have just cancelled (I was not under contract) and changed to a different ISP. Clearly they knew this made customers angry because BEFORE THE BILL WAS EVEN DUE I got a call from an out of state "collections agency" to pay the bill. They were clear that the bill was not overdue and there was no threat to my credit report, but the amount of the bill was why they were given my account to collect on. WTF??!?!! I fought this like crazy but I got stonewalled. I paid the bill and told them to come get their equipment that I was cancelling. Still makes me so mad I can't see straight.

3 years ago

star star star star star

Brandon Griess Houston, TX

Without a doubt the best by speed and reliability in connection for in home provided Wifi. I have never seen my downloads finish so quickly. Had it for a few years when loving at home with parents, only thing that made that a feasible arrangement was having the best internet to distract us from one another 😂

3 years ago

star star star star star

Evelyn Gwynn Waldorf, MD

My family enjoys our Fios cable. We have multiple cable channels because I am a disabled veteran home all of the time. I enjoy all forms of movies and military documentaries. Fios TV has never caused any skipping or loss of channels the entire time we have had them. We are notified in advance if there is going to be any service work done.

3 years ago

star star star star star

Matin Midlothian, VA

Verizon has the fastest and best TV / Internet speed in my opinion. Just know that your price is only for 2 years and afterwards they will raise the price unless if you sign up for another 2 and it depends on what deals are available at that time.

4 years ago

star star star star star_border

Mark E Hackensack, NJ

We recently had a terrible storm which knocked out power and cable to many in the area. Fios was back up and running quickly. I do not understand why when selecting the channel (2,4,5...) you need to select 502, 504, 505... to get the HD version. Isn't this standard at this point. just seems crazy to have the channels that are not HD. Also, The cost is very high. For that reason, I plan to shop and see if I can get a better deal elsewhere.

4 years ago

star star star star star

Luis Bates Azusa, CA

When Verizon use to control Fios TV, internet, Phone they were GREAT! But once Verizon stopped controlling Fios TV it was not the same. Verizon would always offer other deals or discounts when contract was close to end and that would always keep my business. Other company that took over did not!

4 years ago

star star star star star

Kaitlyn Rios Ogden, UT

Verizon Fios for satellite TV has always been super reliable. It is also user friendly. I love the content and the satellite streaming never fails. I love that even if I can't get cables services, satellite TV service is still available to me. Great pricing too.

4 years ago

star star_border star_border star_border star_border

Michael Jayjock

I am completely frustrated with FIOS Cable TV Service. I do not have any FIOS routers, set-top boxes or DVRs in my house. I rent their cable card for my TiVO. Untill a month or so ago, my bill for cable, phone, and Internet was $165, recently it has gone to $182 with no change in service and NO notice of the increase. I reviewed the channels that I am getting. We do not watch well over 80% of them. I thought I could choose the ones I watch and save some money. No way! My only choice to lower my bill back into the $166 range was to get their lowest tier. In this I was asked to pick 5 channels (none premium) and that, based on that choice, I would get 125 channels of cable service. I could NOT learn what those channels would be until I started the service! I could change those five channels every billing cycle but again I could not learn which 125 channels would be provided until I activated and watched the service. Furthermore, I could not start the service until I went to NJ and picked up a set-top box from them and activated it. I have two weeks to do this task. I told them I did not want a box. They said it was free. I said I did not care, I did not want it. They said you have to install it in to get the new service. I could unplug it afterward and keep it and they would not charge me $10 a month for it. Alternatively, I could drive back to Jersey to give it back to them. They said I was going to get 300mbps Internet where I currently have 150; however, to get this speed I need to use their free router. I told them I have a highly capable commercial router and that their router would not work for my needs. They did not care. So I will have a "free" router and set-top box that I will not use. I have been stewing about this all afternoon and decided to vent here. Depending on what service we get, we may become a chord cutter relative to cable TV. Over $2000/year for Cable TV service just seems like too much to me.

1 year ago

star star star star star

Ricardo Ortiz Fredericksburg, VA

I have Fios because it's the only Internet company that offers the same up and downloads speed. Reliable, fast and customer service is one of the best if not the best.

1 year ago

star star_border star_border star_border star_border

Natasha Lott Philadelphia, PA

The cost of FIOS TV is outrageous but the quality is not acceptable!!!! PLEASE DON'T WASTE YOUR TIME AND MONEY AND GET XFINITY. I HAD XFINITY and I listened to my boyfriend and got FIOS. BIG mistake...now my channels just stopped working, not the first time. They just stop working and nothing you can do so if you're like me - night owl you are screwed cuz nobody is going to help u. I was on the phone for 2 hours and on the website and nothing happened.. then sometimes you watch TV and the system just shots off and stars to reboot itself for no apparent reason!!! When the weather is bad sometimes TV goes haywire!!!! You see static on the screen. Oh and the wifi quality- horrible....and my bill is $236 and I only have HBO that sucks anyway cuz they play the same thing but my standard cable isn't full. For that amount of money I should have at least all standard channels like Smithsonian and Destination America and Life....but I don't have those. I am going back to XFINITY cuz for what I have now I'm going to pay somewhere in the area of $130 - $140. Minus HBO that I don't need. So take my advice and please AVOID FIOS AT ALL Costs.

2 years ago

star star_border star_border star_border star_border

Lewis Rutherford, NJ

BUYER BEWARE My bill went from $160s to $193. I called first and asked why my bill is so high and can I get it lowered. I was offered a 1gig internet with my package to bring my bill to $174. 2 days later 1/2 my movie channels and 1/2 my local channels were gone. I called and Verizon said thats the package they said I agreed to. I agreed to a lower prices if I upgrade to the 1gig. Noone said i was losing my movies and local channels. So to add those channels would cost well over $225. So we cancelled the 1 gig package and told them to return everything back to the way it was. We were misleading by the Verizon rep. He changed our programming and 2 weeks later they say something in there system says they reverted us back to the ultimate package. There system says we have it but over 2 weeks without the channels they took away. Spectrums packages are cheaper for the same programing with internet speeds starting at 350 megs as opposed to Verizon 100 megs.

3 years ago

star star star_border star_border star_border

joanne roy Mechanicsburg, PA

I moved to PA in the middle of 2019, in the last 18 months I had to change my main cable box 4 times as it either wasn’t working properly or won’t even turn on anymore. I have had to change boxes in another room twice also. Seriously considering leave when my 2 years come up as I am getting tired of this not to mention you have to keep upstaging your router a d paying more every time.

3 years ago

star star star star_border star_border

Anthony Ruiz Nottingham, MD

When it’s working it’s good. We constantly have channels that come up as unavailable one day and work fine the next day. It’s very frustrating to be watching a show and then all of the sudden it just stops and says the channel is unavailable Don’t know how much longer I can take this

4 years ago

star star_border star_border star_border star_border

Alan Soon Rockville, MD

I called Verizon FIOS on July 6, 2019 and spoke with a female representative. She told me Verizon FIOS offered a 60 trial period called Verizon FIOS Test drive but she failed to explain to me that bill would more than double from $79.99 per month to over $180 per month after the 60 day trial period. She also lied to me and told me I would be provided with a free 45" TV on the day of installation. When the installers arrived on July 7, they laughed and told me that the sales representatives were trained to lie and say anything to get a customer to sign up for services. They told me that the installers never carry the tvs on the truck and I would not receive the "free" tv for 30-60 days, so I had to go out and obtain my own second tv. Verizon FIOS TV tried to take my monthly bill from $03 per month to $182. When I called customer service and explained I was a senior retiree on a fixed income, they clearly did not care, it was totally about trying to extract as much money from me as they could. Again, the sales representative also lied to me about receiving the "free" tv on the day of install. It was shipped to me about 35 days after the initial day of service, which was July 7, 2019. Verizon's advertising on TV and radio advertises a price of $79.99, which is a total lie and misrepresentation. My first bill was $13 per month after I paid $199 to buy a router from Verizon rather than renting one for !3 per month. Verizon takes pride in taking advantage of seniors like me who are on a fixed income. Today, I reluctantly paid $133 per month with absolutely no movie channels rather than agreeing to pay a $350 early termination fee. Verizon is a dishonest company that uses bait and switch tactics to take advantage of seniors. Beware of Verizon Fios.

5 years ago

star star_border star_border star_border star_border

Warren Zeiser Latham, NY

I am now on hold once again during my 14TH PHONE CALL TO VERIZON since getting FIOS. (30 minutes and counting). My apartment is 900 sq ft and the "premium" service I paid for has yet to work in my daughter's room which is 22 feet from the router. In the past few months, I have now invested 6.5 hours into phone calls trying to get it corrected. Verizon reps continue to try to sell me an additional booster and refuse to send a tech to fix the issue. This happens on every single call no matter how many times I tell them NOT to sell me anything and simply fix the crappy product they sold me. When I loudly insisted on having someone come out, the Verizon rep told me they would CHARGE ME $95 FOR THE SERVICE CALL!!" Are they kidding? As if it can't get any worse, after insisting on elevating my issue to a Supervisor, the supervisor told me he would send a booster for free and keep my monthly rate the same. Shockingly, when the email confirmation came, the Verizon snake oil salesman flat out lied and actually canceled my old plan, sold me a new plan at the same rate, but the rate would go up in 3 months and then up yet again in 3 more months and up yet again in 3 more months. HE ACTUALLY COMMITTED FRAUD. This is astounding. WAIT. It gets better. When I called back and spoke to yet another supervisor and threatened to call the US District Attorney, she told me she would have a tech come out the next day on a SUNDAY to fix the issue. She promised it would be corrected and told me 3 times that she would call me in 5 days to follow up to ensure I was happy and would offer me some kind of customer accommodation for my trouble. Guess what? No rep showed up for the scheduled appointment. The supervisor did NOT call back in 5 days to see if I was happy and of course I did not receive any customer accommodation. AND OF COURSE, THE FIOS STILL DOES NOT WORK. 9 MONTHS AND COUNTING. #Verizon you should be ashamed of yourselves. Just when I thought Spectrum was the absolute worst, Verizon FIOS trumps their ineptitude. CONSIDER MY ACCOUNT CLOSED

5 years ago

star star star_border star_border star_border

Chris Huff Silver Spring, MD

On demand is horrible with V Fios. i was just using Comcast and the on demand was amazing. With VF I couldn't watch a replay of the World Cup game from a few hours earlier. With comcast I could. If you buy a movie in verizon then you lose it when you leave their service. So hard to find anything in their year old on demand interface. Abysmal.

6 years ago

star star star star_border star_border

Liza Sotchenko Parkville, MD

The service itself is not horrible, but not worth the money you pay because you don't get any good channels. On top of that they installed the lines incorrectly when I first got the service and it kept going out. Instead of coming out and doing it correctly free of charge they charged me money to fix their technicians mistake. Not a very organized company.

3 years ago

star star star star_border star_border

Hans Bellen New York, NY

I switched from Spectrum to Fios in NYC. It s definitely a surprise I ended up with way less channels, even ESPN wasnt included unless you went for the sport package. Image was great, internet speed great. Customer service so so. My installation stopped working 30min after the guy left and took me hours on phone to fix. They kept charging me for a modem i had purchased for months and sent me to several stores to fix that for no reason.

3 years ago

star star star star star

Larry Kutnicki Brooklyn, NY

We switched from Optimum about 9 months ago...and love FIOS- lots of great service, great stations and included networks. Interest is very fast and consistent. All good and saved us about $30-40 each month.

3 years ago

star star star star star_border

pepsi173 Monroeville, PA

I have used Verizon for 8 years now since changing from Dish Network. Verizon is so much easier to use and fix any problems since you have most of it as controls in your hands and do not have the weather playing havoc on the Dish.

4 years ago

star star star_border star_border star_border

Peter Land O' Lakes, FL

They were very expensive. Customer service was average and they drilled a hole in my garage and when I cancel the service left the box there. It is still there to this day very negative process and experience while canceling my contract.

1 year ago

star star_border star_border star_border star_border

DickHertz Freehold, NJ

Fios did the impossible: They somehow made their TV remote less responsive with more lags than TV remotes from 30 years ago. Literally every day, I will hit the guide, or DVD, or channel up or down button, wait for 10 seconds for it to respond, and then finally, it does what it was asked to do. Again, 30 years ago, never had this problem. Same goes for 20 years ago...10...5 -- you get the idea. It's very easy to see why so many people are cutting the cord today, and thanks to Fios, I'm inching closer to joining them by the day.

2 years ago

star star_border star_border star_border star_border

B Thomas Columbia, MD

Awful TV quality and service!!! From the very first day it was installed the tv picture constantly freezes!! When you call customer service if sends you to 'robot' help which reboots the tv. it's a hit and miss, sometimes it helps and sometimes you have to call back for the automated service to reboot again! I've had this service 3 months and with the exception of a few days of uninterrupted viewing , the tv screen freezes! i'm done! Going back to my old carrier!!

3 years ago

star star_border star_border star_border star_border

Adriana Gemelli Philadelphia, PA

Verizon has by far the worst customer service! When I first signed up I was promised a $100 gift card. They issued me a link 2 months later that did not work. I left a complaint and when I followed up multiple times today, I received a link once again that DID NOT WORK and after endless transferring back and forth, I learned that the gift card expiration was up and I would not receive the promised gift card. I spent 3hours and 30 minutes for absolutely nothing. Very frustrating. Terrible customer service and inefficient links. I do not recommend Verizon!

3 years ago

star star_border star_border star_border star_border

Hanan Farag Jersey City, NJ

I called verizon fios tech support complaining about slow speed, they suggested to upgrade to gigabit speed with newel router, sent me email to confirm the appointment for tech coming to my house to switch coax wire to USP wire (cat 5), I approved it online, after that I found it that is was contract renewal not to confirm the appointment, this is verizon customer service scam. take your time before sign anything from verizon customer service (Scammer)

3 years ago

star star star star star_border

edward reese Hyattsville, MD

they are expensive but they are reliable and customer service is wonderful. They will work with you on price and will always try and get you the best deal available.

5 years ago

star star_border star_border star_border star_border

Jules North Kingstown, RI

They are terrible. bad billing practices. poor customer service. over charging. adding things to you bill that you did not request and charging it to you account. Always a big surprise when i get my bill...me, my brother, my parents and my in-laws just canceled Verizon and went back to cox. if you are already with cox stay with them . Would have given them 0 stars if i could have

6 years ago

star star_border star_border star_border star_border

GN Seattle, WA

When the service worked, it was fine. However, we experienced outages far too often, sometimes several times a week, which led to hours spent with customer service and billing (we were even charged for service appointments for the service outages!). After months of dealing with service outages that had become far too frequent, we finally asked to end our service and switched to another provider. This is when we ran into more customer service and billing issues. The agent said that we would have to pay a $190 fee for breaking our 2-year agreement, even though our service was obviously not working as promised and they had a record of our service outages, which added up to weeks of down internet service in all! We tried to escalate to a supervisor, but they still refused to release us from the agreement. Horrible product and and even worse customer service and support experience due to dishonesty and lack of integrity. This was our experience with Verizon Fios, but I will never use any Verizon-related product or service again. I have shared our story of these horrible experiences and dishonest practices multiple times and will continue to do so.

3 years ago

star star star star star

Sunil Taori Fairfax, VA

I moved to Verizon Fios last year and have been very happy with their Gigabit connection and quality of services with consistent and predictable billing.

4 years ago

star star star star star_border

Rajiv N Ashburn, VA

The TV service has been great, no complaints, the picture is sharp and the variety on the channels you choose from, or based on the packages is really good. I could have given 5 stars other than for the price.

4 years ago

star star star star_border star_border

Amanda Vangeli Denver, CO

Terrible internet service, and TV interface for cable was clumsy and not user friendly. I often had issues with my DVR (it would crash and then I would need to call Verizon to troubleshoot about once a month). Very disappointing when you order a movie on demand and you have to wait hours to watch it.

4 years ago

star star star star star

Sandra Dayton, NJ

My experience with Verizon FiOS has none the less been amazing I have never been disappointed with anything the only thing that I do ask for is for more widgets to be added

4 years ago

star star_border star_border star_border star_border

Jan Negri

Firstly, it took 3 technicians to get it up and running. This was over a 4 day period. Secondly, there are NO INSTRUCTIONS or TUTORIALS on how it works. We switched from COX cable because of the constant price hikes. Now we have Fios TV and internet but can't figure out how to program the DVR. We are seriously considering other options.

1 year ago

star star star star star

Gina Donofrio Lafayette, TN

This is the best cable company I've ever had! Live TV pause, and playback on DVR shows is continuous. Prices are fair.

1 year ago

star star_border star_border star_border star_border

Harry Callahan Baldwinsville, NY

Verizon has poor/no service! Cilmb the pole fix your own equipment!! We don't care if you have floating pixels/freezing/skipping screen. The same for every tv in the house. My 83 year old mother can't get service but they want the 156$ monthly and the product isn't acceptable.

2 years ago

star star star star star

Nishita McLean, VA

They have very good service and offer a wide variety of choices, little on the expensive side but no complaints.

5 years ago

star star_border star_border star_border star_border

Rosine Kayitesi Washington, DC

they upgraded my service without my consent when i requested moving my service. I have now suspended the service with them. they couldn't fix the issue when i called instead they made me spend hours on the phone talking to different people who couldn't help. stay away from Verizon fios as they are never clear

7 years ago

star star star star star

Ahmed Brooklyn, NY

Cons: expensive. Not available everywhere Pros: great info channel line up and reliable and really fast internet speeds. Is unaffected by my weather.

3 years ago

star star star star star

Amanda Walker Arlington Heights, IL

Verizon provides great services and a variety of packages at affordable prices and they offer a lot of entertaining channels.

4 years ago

star star star star_border star_border

Noriko Johnson Pleasant Grove, UT

Our kids really enjoyed having an on demand. It was very convenient for our busy life. We had to cancel the service due to they discontinued a specific channel we would like to have.

5 years ago