Comcast Xfinity TV
7.0
Overall Score
Veronica C. Naugatuck, CT
Xfinity has turned out to be an extremely expensive service company. It has been my experience that they are unwilling to work with their customers. I have watched my bill creep up to almost $40 extra month and when I called customer service there response was and I quote, "you have the best package we have to offer you right now and there is nothing we can do for you." After putting me on hold for over 15 minutes I get someone in their solutions department who goes on to tell me that no matter where I go their service is the best and my promotion is all they can do for me. When questioned as to why the increase she states well that's just that our fees have gone up by a few dollars. I'm very displeased and will be looking for another internet provider. Please note that I have given them a 1 star because a no star isn't not an option to submit review.
5 years ago
Victor Rochester, MI
Worst ever paid in full for the last 4 years when contact was ready for renew in nov 2019 wanted to charge me almost $90 for worst service I was paying for close to $53 finally got bill down on phone to $68 and some change and $10 off if signed up with auto pay cool not cool @ so took up to Comcast store let guy see contract on email yes it will be $58 with auto pay so gave card info get first bill after contract they took$83 called will fix it next moth same thing $83 called we’ll contract changed went to loacal center talk to same guy can’t help you with auto pay cause he didn’t sign me up for paper less billing then he say oh can’t do anything cause you did over phone when he took my card for auto pay then says oh it will take another 45 day to get $10 off do not ever sign up with these scam artists hook line and sinker 2019 nov 26 new contract couldn’t even stick with contract I signed what a scam worth business if you deal with this company don’t give card info
5 years ago
dist6chaair Jersey Shore, PA
I switched to Comcast/Xfinity, thinking that i would finally have internet faster than 15Mb. The installation tech was great! He ran all new cable from the overhead to the house, and then ran all new hardware and cable in the house. He rogrammed the boxes ( 2 TV's) and after working on the remotes, he finally got one to work. He switched out one of the new remotes, with one he had for the next customer, so by the time he left, my Cable and internet were working.
I provided the Router/Modem, but it was the same exact one as Xfinity rents to customers.
Upon checking the system, the tech noticed that regardless of what he tried, my internet speed was hovering around 14Mb. When ll was said and done, it was determined that my house was the very last service, on a very very long system. I was getting very little bandwidth. He said it would be a week or so, but he would request a booster of some sort, for my line. It was never forthcoming. The many times I tried to call Xfinity, the wait time was so long that I gave up. After a year of paying for 150 Mb and getting between 7 and 14, ( even using their own speed check site) I called again and just waited. After 21 minutes I finally got to talk to a customer service person. She sent another Tech out, who also determined that I needed a booster. It too never came. I waited another year and finally got angry enough to wait for someone to answer the phone. They brow beat me because I didn't call after the first two failed attempts at getting adequate service. I am guessing now that my obligated contract is up, they think I'll continue to pay 160 a month for DSL speed internet and basic- basic cable.
I am looking at going back to the local phone company and paying the 29.99 a month for 15 Mb and ORBY for my channels, all 4 of which are available on their service.
I may also use my unlimited data source as a WiFi hot spot and stream my shows to my Chrome Cast TV>
It is no wonder that Comcast/Xfinity has the worst customer service rating n the world. They really do suck in that department. Their programming is also overrated. Net Flix is still a better option.
5 years ago
Briana Molinar Bushnell, FL
We just moved to the area from out of state and have been trying to get internet since Demember 14th and it is now January 23rd and we still have not been able to get through to anyone. Everytime someone says they are going to call us back they never do! We call every single week sometimes multiple times a week. Our neighbors have the same internet and for some reason they say they are unsure if they can give it to us because someone has to come out and survey and see if the neighbors lines reach our house. It's ridiculous. We have talked to a supervisor and all everyone says is they need to send a email and they will call us back! Such a joke!
5 years ago
Rain Vancouver, WA
Comcast is the absolute WORST company to deal with. Set aside a full day and you still won’t reach an actual human being. I’ve called and requested a call back from a human - it took 2 days to hear back. My recent attempt to contact “customer service” was due to their suddenly deleting a channel from my lineup ended 1.5 HOURS later and the best I could do was to TEXT w a supposed human in India. Yes, couldn’t even talk in the phone - and instead was bounced all over the place via text message.
THE WORST.
I would rather have a root canal than deal e Comcast. Just the absolute worst.
They’re doing their best to not have to interact with the people who PAY for them to exist.
5 years ago
Jordyn Ostler Frankfort, IN
This is the worst service ive ever experience with a cable / wifi company. I opened service with comcast with the promise of excellent customer service. The tech that was sent to install my services behavior and comments towards me were inappropriate and completely unprofessional, i felt very uncomfortable in my home with their tech! Which im sure they did nothing about! HI had their services with them for only one month and only got to use the services i WAS PAYING FOR half the time! Whenever i would call to report issues with my wifi or cable they would tell me to “troubleshoot” so i would do the steps for a troubleshoot or reset multiple times over the phone with them only to be told there was nothing more they could do and that a tech would need to come to my house to resolve the issue. Everytime i tried to set an appt for a tech to come it would be 2+ weeks out before someone could come to me. I did not live in an area that was far from their service or would cause reasoning to poor connection like i was experiencing! I thought 2+ weeks was a ridiculous amount of time to wait for a tech and when i would complain about the wait time they would say they would credit my account for days not in use but when the bill would go through it was always a very minimal discount on my bill far from the credit i was owed! I had finally gotten an appt set and the night before my appt for a tech to come i checked to verify the time and it had shown my appt was canceled which i did not authorize! So i called immediately and they said they could still send a tech on same day and time but the tech NEVER arrived. I called to ask where my tech was and they said i didnt have an appt even though i had spoke with a customer service rep the night before to verify someone was going to still come. This company is deceiving and does not fall through with promises they make to their customers! Because a tech never came when scheduled i canceled my services, the representative i spoke with told me that because i was only with them for a month i would not be charged an early termination fee, but still recieved a bill for $212 for termination! I called to dispute charges and they said i could dispute with my bank. Which i did and filed a dispute through my bank. Verizon/Comcast denied my dispute and then sent my bill to COLLECTIONS!! Which hurt my credit score. DO NOT CHOOSE COMCAST/VERIZON AS A PROVIDER FOR ANY SERVICES! THIS COMPANY IS A JOKE!
5 years ago
Dan Salt Lake City, UT
I live in Holladay and have had Xfinity internet and cable for over 2 years. It has never worked properly. We moved to a new house 1 block away from our old and thought maybe the service would change. Same issues. Constantly resetting our modem. Constantly resetting our cable boxes. Losing connection. Pages and videos don't load. We have had over 70 technicians come out to troubleshoot. Modem has been replaced 7 times. Wiring in the house has been replaced numerous times and the line from the pole to the house has been replaced 3 times. Same issues. Then when I try to call to get help, I never spend less than an hour on the phone with them. So, not only do I have to pay my bill every month for a service that does not work, I also lose money every time I have to call in to get issues resolved. Xfinity has never followed through on any promise they have made. I can't tell you how many times I have been told that this person is taking over my account and will make sure that this gets resolved. Then I never hear from them again and start over at square one trying to fix it. If I had another option, I would have dumped Xfinity a long time ago. Today the agent apologized for the inconvenience and said they would credit $20 to my account. That does not even cover the amount of time I just spent on the phone with them. Often times we just deal with the slow speeds and channels not working, images pixelating on shows because it is nothing but frustration trying to get this resolved. Xfinity does not care about the customer. They don't care if they lose you as a customer because they know they have many more waiting to sign up based on their lies. Xfinity will not follow through with their end of the bargain ever. Our agreement is that they will provide me 250mbps internet speed and a cable channel package that I selected. The problem is, in 2 years neither of those have happened. I promise to pay x amount of dollars each month for said services. If I don't pay my bill each month, they will shut off my service. If they don't comply with their end of the agreement, nothing happens. They go on collecting my money each month. I pay this ridiculous bill each month plus I lose money every time my service is down and/or I have to call them. Then I have to leave a window open for when they dispatch a tech. While that tech is here, I am not working and losing money again. I lose more money each month with trying to fix it then I pay for my Xfinity bill. There are literally no other options in my neighborhood. My wife and I both work from home, so we have to have something. Wish there was a way to hold Xfinity's feet to the fire and fix this issue once and for all. Can't wait to have fiber in our area and dump Xfinity. Worst service ever!
5 years ago
Charles Villas, NJ
X1 box has the worst setup/programmed options ever. 1. No power button on box and remote will not turn the box off. What kink of power savings do you call that! 2.Minimal shut off time of inactivity is 2hrs! If it’s sooo smart, you should be able to program timers to the minute. 3. Any remote button turns it on. So if I’m playing a dvd or video game and I want the volume up using x1 remote the cable box turns on wasting power and in my case, interrupting my movie or game by auto switching to cable box. Urrr!!! 4. X1 box use to sense hdmi signal and turn off shorty after my tv went off. It was nice. Why did Comcast disable this? Cable box now HAS to stay on for at least 2hrs after I turned the tv off for bedtime. 5.Update daily turning box on again for another min of 2hrs! Seriously, this cable box is on more than any device I own even if I had not watched any tv. 6.Picture in picture sucks. Use to be small pic at bottom right. Cool. That’s how it is normally. But now, it cuts out most of the space far channel guide. 7. 1,000+ channels BS. They’re doubles. One for SD and one for HD. Stupid. Just make each channel capable of sd or hd. And if you must have channels for each sd and hd, at least keep the same order. Sd channel order differs from hd so you lose track of where you were scrolling.9. Doesn’t work with Alexa as far as I know. 10. Back to remote control. Letter buttons are way too small. Direction buttons you can’t hardly feel. Poorly place button configuration and senseless shape of controller bottom corner hits a pressure point in the palm of my hand. Very uncomfortable. This may just be me. 11. No more digital optics out for audio.
I’m sure there’s more but that’s enough for now.
5 years ago
My name doesn't matter Walpole, MA
◇I've called Comcast with issues with cable 31 times in less than a month.
◇From remote to cable box to audio to syncing and DVR issues, this has been a long haul and it hasn't even been a year.
◇They had me paying for a DVR box but didn't give it to me one for 8 months.
◇Also for the price of my plan I shouldn't be having this many issues.
◇Their automated service is horrible. It talks WAY TOO much and doesn't respond when you say representative or agent. Take notes from CVS/Pharmacy.
5 years ago
Diane Mitchell Dayton, NJ
I believe Comcast is horrible! I have been with them for over 15 years and the prices are horrible i am a senior citizen and i can't even recieved your 10% off discount because i have more than 10 channels! I love Turner classic movies and have been watching for years. Recently i was forced to add sports channels and pay an extra $20.00 a month in fees! Most people who watch TCM are not watching the sports channels this was just another way for comcast to make money!i would not recommend comcast to anyone they offer lower deals to new customers and continue to raise prices for loyal customers!!! Horrible
6 years ago
Nakita Baltimore, MD
Comcast TV is the worst!! I have been a customer with this company for ten plus years and every year lately since the last 5 years it gets worst and worst. The billing system/cycles are horrible, it's set up to charge late fees which is another way to get more money out of you. When calling customer service, they explain the policies and it doesn't make sense not even to the representatives working for the company. They tell you although you have provided payment information and set up an arrangement within the appropriate time frame, that it's NOT a promise to pay and turn your services off! I'm fed up with this company, I'll be taking my business elsewhere and will not be recommending them to anyone for any services they provide!
6 years ago
Chrissy E. Silver Spring, MD
I should have never left Verizon for Comcast X finity. I started having problems 30 min after the tech left. My voice remote is always acting up. They don't tell you that a sports package is included for $9 and you don't have the option to not have it. The cable portion of my services is always having issues. I never had any issues with Verizon but left them due to their prices. I didn't realize how good I had it. At the end of my contract with Comcast X finity, I'm going to run back to Verizon.
6 years ago
Linda A Eck Libertyville, IL
We have had problems off and on the worst is they put a temporary cable which went under my driveway and now I have a sinkhole it is Taken 3 months and I still don't have it taken care of then they did a permanent cable and Doug three to four feet on either side of my driveway with a permanent cable and there's two big Pits on either side of my driveway which still isn't taken care of called texted emailed nothing done they will only come and fix your cable line or Internet line and if they damage your property it there's no way of getting ahold of anybody and no follow-through don't believe Comcast is out for their customers
6 years ago
Brittany Wilkinson Herriman, UT
I like Comcast Xfinity. I feel like we have a lot of options to watch on TV. I wish we could have more options with our package selection. There are a LOT of channels that we don't watch and then the options that we do have usually aren't playing something we want to watch. I would rate Comcast better if they let you select what you want, and not pay for what you don't want. Overall, I like the reliability of Comcast.
6 years ago
Impacted customer Cicero, IL
I cannot express how unreliable Xfinity's internet and cable services have been. I moved to Romeoville, Illinois approximately 3 months ago, and it has been a constant problem. They have informed me that if I cancel their service due to unreliable and fast advertising service, that I will be responsible for termination fees? Why would I be responsible for those fees if the Company cannot deliver the services I am paying for. Tomorrow I have a technician coming out for the 4th time and if this continues and I am told to pay termination fees, I will make sure to report this to BBB. Xfinity, if you cannot deliver reliable services at my address, just be honest!
6 years ago
James Fort Collins, CO
I’ve had xfinity for 2 years now. I purchased a package so that I could watch my sec games I agreed on a price that was supposed to include this channel but it didn’t. I then had to pay extra every month and have been paying extra every month and then my cable box in my master just quit working after using for Several months I then call customs service and they tell me I have to pay more for it. I requested to talk to a manager this is on a Saturday and “none were available” so they tell me they will have a manager call me back first thing. It’s now been 3 weeks and no manager. As soon as football season is over I will be canceling everything with xfinity they truly suck!
6 years ago
Stephanie Denver, CO
I have been a customer of Comcast/xfinity for over 20 years and have NEVER been happy with the service. Either my internet is down and I have to call xfinity to determine the problem........which is very time consuming or they offer packages that include services I do not need. Once the package has expired, I do not get a notice, but rather an increased bill. It is ridiculous to call xfinity to determine what services are less expensive, because they give you the run around about what they are offering. I never get a strait answer as to what the cost would be for the least expensive service. I usually go to the xfinity store and speak to someone in person every year to clarify my bills. So frustrating!!!!
I was just on the phone with customer service for 1 hour trying to cancel all services except for internet. The agent kept quoting me a price for an internet speed I did not request. He kept evading the lower speed and cost. If I could find another service provider for internet services, I would walk away from Comcast/xfinity all together.
They are a rip off and have horrible customer service!!!!!!
6 years ago
Sandy Jackson, MI
I went into the Xfinity store to cancel cable but move my internet. The woman at the store was wonderful and we decided to upgrade our internet and change cable programming. This was 2 weeks before our move into a new house. The nightmare began. The text message reminders came I was at our new address at 7:30 am my appointment was between 8-10 am. At 9:31 the message came the technician would be here between 9:30-10am , at 9:37 he was backed into my driveway next to my car, I waited a few minutes then I walked outside to see if he was in the car or walking around my house,through his window I could see he was on the phone have a discussion. I returned to my house as he pulled out of my driveway at about 10am. He NEVER even got out of his car to knock on the door. However he did send in a description of my home saying he was here. I called Xfinity and got through the prompts and finally to a person at 10:06am. Go figure No one can help me I was automatically reschedule to October 22nd. I work from home (this is the reason we were upgrading our service to begin with) . I asked for a supervisor and at 11:00 I was promised by Mr R that he would call me back in 30 min when a manager came in and it would be made right. This did not happen. At 4pm I called to double check the status of my situation and after 3 hours of being transferred to different departments (because on Friday supervisors and Managers do not work and they are the only person who can make the important decisions ) I made it to the moving department who said they could just transfer my service and I could use my old modem and cable boxes and set it up myself ( I didn’t need there special modem ). We self installed by 10pm the same night. The next morning at 6am I turn on the tv to watch news with my coffee I lose service. I call again and what do you know... I don’t have service at this new address my “ticket” was never finalized and they can not help me because it’s not their department. Ugh!! How can this company stay in business with such horrible customer services.
6 years ago
Peggy Loxahatchee Groves, FL
Had the service installed on Monday - no issues with the installation, the installer seemed very knowledgeable. On Tuesday, we realized that the phone lines were not working - we could make calls, but not receive calls. Also, the TV was glitchy (the screen would freeze, then jump forward). We also realized on Tuesday that some of the internet sites that we previously could access without any issues were no longer accessible.
After being on the phone with customer service for 4 hours Tuesday night, we were told that they were going to dispatch a tech to the house between 8 & 10 am Wednesday morning (another day home from work...). When we didn't hear anything from them by 10 am, I called back into customer service and was told that the only scheduled dispatch was to bury the cable (I had verified with the rep Tuesday night that the technician being dispatched would be able to take care of all of our connectivity issues - she confirmed). Needless to say, I was very frustrated - the rep said that the earliest that he could have someone to the house was Thursday morning, but would have the dispatcher call me within the hour to let me know if someone would be able to be dispatched today.
After that hour passed without a phone call (now we're at 11 am), I called back into customer service for the 3rd time... Had to explain the situation again, asked to speak to a supervisor - but he was in a meeting (no surprises there)... We were told they would call us back...
Bottom line, we are very unhappy with the Xfinity customer service
6 years ago
Erin Paxton Taylor, MI
So i have been an xfinity customer for almost 2 years now. We always see the adds on tv say move with xfinity its easy, well let me tell you it is not. We moved on September 29th, which we were told that new house we were moving to had xfinity in the past and we had to just plug in our stuff and we would be all set. We move in and it was not all set to plug in for it to work, not an issue not comcasts fault. We set up an appointment that my husband took off work early to make it home, no tech ever showed. we caleld several times only to be told they rescheduled, and they reschduled for us for times that we would be at work and not very willing to work with us. Finally we got a day and time my husband again leaves work early goes home a tech shows up pulls in our driveway half way then backs up and leaves. Called to complain the representitives were not very helpful. We finally got another appointment so now time number 3 husband leaves work again to rush home and no tech ever showed or called, we called and again we were told they rescheduled. NOw we are going on 18 days with no service at all. This is the worst customer service ever, for a business to keep not showing up and not even calling you is absolutely ridiculous. That just shows how little a company cares for their customers , for not even to give a call. Totally disappointing.
6 years ago
Frank Venice, FL
I've been a Comcast customer for approximately 3 years. I have both a home and business account. My home account is the premiere package and bundle. I pay $168 a month for my home package. I watch half a dozen channels regularly and no more than a dozen total. TCM is in my top 3.
The other day I flipped on the TV, checked my guide and selected TCM. I had a message telling me I needed to upgrade my subscription to watch this channel. I called and was told you removed TCM from your premiere package and it was now part of a sports package. I would have to add this sports package to get TCM again. I'll refrain from telling you exactly what I think but if this is the way you treat your customers I'll be looking for another television source. Apparently some Comcast genius thought a great way to up sales of your sports package was to take a very popular movie channel away from your customers and extort them to add a package they don't want, to get it back.
6 years ago
Tom New Hope, PA
Comcast doesn't honor their Required contracts for service but will charge a cancel fee if you try to cancel it. Case it point I have a 2 year contract for a level of programming that included a channel lineup...but when the cost of the included TCM channel went up...comcast moved it to a higher priced tier so I no longer receive that channel EVEN UNDER A CONTRACT. When I called to complain I was informed they do this regularly and was told a could seek legal help to fight it but should I cancel my contract (one year remaining) I will be charged a cancelation fee. They are unbelievable and in my opinion a less than honorable company. Food for thought folks...you've been forewarned.
6 years ago
Joseph Murdoch Loganville, GA
Have been a comcast customer for a couple of year. I came on with a bundle discount. Over a period of thirteen months my bill went up 48%. Part of this was my bundle discount dropping off, but taking that out of the equation, it's gone up 30%. When I complained they offered me another package with fewer channels and a lot less DVR space. So I had to think about whether I wanted to stay.
Recently I found that channels had disappeared from my subscription. Thinking it was a mistake, I called customer no service and found out that they had changed my subscription and I could no longer receive those channels unless I upgraded to a more expensive package. They have helped me make my decision.
I now understand why they had to pay a settlement to their customers in Massachusetts for deceiving them.
I wouldn't recommend them unless you enjoy the experience of coming home from work one night, looking forward to watching a favorite channel and finding out that they're going to shake you down for more money for watching it.
6 years ago
Julia Lauria for Patricia Lauria Pittsburgh, PA
The customer service representative was great. The process of trying to reach a human being was terrible....The automated system had me close to smashing my phone off of the cement.
If my mother (the consumer) didn't have a debilitating Neurological condition that made using other devices (such as Roku, firestick etc) too difficult I would so happily cancel her service with you guys.
I would sell both of our souls to Satan if it meant we didn't have to deal with cable anymore.
Also, I never received the customer service call that I agreed to take both last night and this afternoon.
You guys are killing me.
But your employees are outstanding and it's not their faults.
6 years ago
Erin Chicago, IL
I had a contract when I first signed up with Xfinity for 126 dollars plus taxes. I paid the first bill and was out of town for 3 weeks. When I got back my second bill had doubled and was 281 dollars. When I contacted them they placed blame on me saying I had ported my number out to another company. I explained I had been out of town and did not make any changes to my account whatsoever and never ported my number out. They transferred me to 2 people and said I'd hear back from a manager within 2 to 3 days. 7 days went by and I contacted them 3 more times through chat, text, and phone. Continually told I would hear back soon. No one even offered any type of credit during this time eventhough they had doubled my bill one month after I agreed to certain monthly payment. Now 2 weeks have gone by and I've talked or chatted with almost 10 different people and not one person has given me any answers or even attempted to change my contract back to the original amount.
6 years ago
Bill Briere Marietta, GA
Almost every day we loose internet, sometimes the TV as well. Xfinity.com tells me they will send a hit to reboot router sfter we have already performed the "unplug wait 30sec and plug back in" then wait...wait...! There now seems to be a outage in your area, lt will be restored TODAY! Really, we have had Xfinity technicians out and 2/3 say that sign to yard box/tower is low and needs to have new cable run. But it is under ground in my Neighborhood. Last year had cable dropped across our yard and drive for 10 months, then when they came to bury the orange cable, they used the one that had been on top of driveway for 10 months. Guess what then cable didn't work. And once again Xfinity comes and drops orange cable again. This time 6 months. It really is bad when this cheap/lazy. I am handycap with 1 leg and pay $277.00 a month for this type of service, really???
6 years ago
Carol North Sarasota, FL
After paying $150 a month for channels and internet service was a bit concerned that I couldn’t get nbc abc or my local channels on my streaming Xfinity app. So at the beginning of September I call to ask what the problems are wasted at least 6 hours talking to very unsophisticated people. They tell me it’s a problem with the app and they were working on it. 2 weeks ago I get a vm from Comcast stating my email has been fixed wth! Nothing wrong with my email!!! So today 9/28 I call because still no change. Actually spoke to a really professional guy in South TX who told me Comcast had lost their broadcasting license with nbc Pbs abc and my local channels so I can’t see them on my app. So I will move my cable box to the room where I watch most of my tv. I ask for at least my September bill to be credited to compensate they offered me $20 again wth! Now waiting for a supervisor to call me back and looking at Sling and going to just streaming my tv. Comcast get with the program you are not the monopoly anymore we now have choices. Don’t promise people channels and app streaming that you don’t provide misleading and unethical
6 years ago
Steph Aurora, IL
So we pay $72 for 150 mbps of wifi and basic tv. nothing fancy. locked into a student price for 2 years.
We are on the phone with them right now and the background voices are very distracting, we've been transferred to 3 different people and lied to twice and we have been on the phone for over and hour and a half.
We were told our plan would go up $10, now after being transferred so many times it is now going up $20 and we have to buy a new box because our box (1 year old) is the "oldest box that comcast had" so we cant get HD and DVR without upgrading the box for an extra charge.
Very frustrating.
6 years ago
Edybe L Handy Marietta, GA
Had Comcast service for some time and had gotten so expensive I switched and when I did so paid up my account in full and they sent someone to pick up my equipment which they did and was all returned in perfect condition.this was few years ago and they still charged me for my equipment not being returned when their official tech came to my residence and retreived it so long story short my credit is still down and being reported on my credit as an unpaid debt! My au t had similar issue with them as well so I urge any one thinking about Comcast don't cause they will ruin your credit and charge you for their mistake because they don't care bout one little customer it all about the money for them! Horrible experience with Comcast.
6 years ago
Janet PickensMeyers South Bend, IN
I wish there were a "minus one star" button. I signed a 2 year contract last November and trying VERY hard to get out of it...poorest service I have ever had......A Tech from the company was just here for OVER 3 hours...changed wires, lines boxes and STILL have issues with TV, Internet and phone service cutting out. I made the Tech talk to Customer Service and tell them the issue is with THEIR equipment...yet I still have to pay for at best the poorest service ever.....TV cuts out every 20 minutes...repeats itself for 10..Internet cuts out constantly as well as the phone service..NEVER again.......BEWARE and shop some where else....
6 years ago
Booth Aurora, CO
This is by far the WORST customer service that I have ever received!!! We received our self-install kit. I tried to set up our user name and password. Had big-time issues. Kept getting the information did not match their system please call for help. So we called waited 15 mins for a rep. The rep gets on the line hardly speaks English. Talks to us for over 30 mins having us trying to log in. ACTING like she is setting up the accoutn for us. Finally says oh well I need you to speak with one of our technicians to finish. you wont have to hardly talk to him I will explain it all. He gets on the line and has no clue who I am or what is going on. We tried to explain to him. He started asking questions about is this an old address. Not making any sense at all. We finally had to just hang up as we had wasted over an hour on the phone to get no where. So then I think Ill go on and chat with someone. OH NO you have to use a user name and pass work to chat with someone. WTF why? So if we are having issues with user name and password you are SOL. This has been by far the worst! I work customer support and your support is what gives customer service a bad name!!!@
6 years ago
Shane Franklin, TN
I recently purchased internet and cable through Comcast over a month ago for my new house. The installer came out and said they would have to bury a line to my house. The date of the next appointment, Comcast no called no showed. So I went to my local Comcast store. They explained the utilities needed to be marked and they would be back to bury the cable on so and so date. That date came and went, no call no show again. So I went back to the local Comcast store and this time the representative said there was no record of our previous appointments or my order and that I had to order it all over again. She didn't once apologize or empathize. All she did was keep turning it around on me. By this time I am beyond frustrated. So, I did as she requested, and ordered the package all over again. I set up a new appointment time as she requested. In the mean time, the city mowed over the utility marker flags. So I called and got them to come back out again to mark the utility lines. I emailed both the customer service representative at the store, and at the call center, to give them the new details. Needless to say, the store representative never responded to two of my emails. Customer service said they were getting with their manager, and would be calling me back. Guess what? Do you think I got a call back? No? Additionally, now when I go on Comcast's website, my new appointment is no longer there. I have been making broken promises to my whole family for at least five weeks now. If this is how Comcast treats a prompt paying customer for the last eight years, how do you think they will treat you?
6 years ago
adam Chicago, IL
Comcast Xfinity use bait & switch tactics on their customers. I had a mysterious $200 bandwidth fee show up on my account for one month (weird to happen on a month where i was on vacation and out of the country for 2+ weeks). I called support and they told me if O upgrade to a much more expensive package, they will remove the fee for the previous month. Feeling obligated, I did upgrade, and was told I'd get a call in 2-3 hours to confirm the fee was removed. The call never came, and now, 4 days later after a 4 hour conversation, I'm told the fee will not be removed.
I mean, ok, that's a clear Bait & Switch, which is illegal - and that's one thing - but it's also that I'm a 10+ year customer, who has happily paid comcast $200+ a month for well over a decade now. thats like $25,000+ easily - and now they are willing to throw me away rather than keep their word about a bogus bandwidth charge. It shows that xfinity really don't care at all about even their most loyal customers.
6 years ago
ANTHONY OUSLEY West Palm Beach, FL
Customer service represenitives MUST BE TRUTHFUL AND HONEST! I was lied too and swindled by Xfiniti/Comcast ONCE AGAIN. I have called support 30 times in past 60 days. I have spent hours after hours on the phone and I am calling to have my service cancelled this week. I have never been taken advantage of like this CON-ARTIST COMPANY! YOU AS A COMPANY ALLOW IT. Your phone calls are recorded and now I have to pay more because of a deceptive staff member. I will not stop here. They tell you anything they want and once you agree to what they are telling you and find out it is not what the "pitch" is then you say I want to go back to my old plan they say "We can't go to old plan now that you switched...." This is not how you treat loyal customers. I have had it. This is a big problem with companies who allow staff to deceptively take advantage of their customers. The calls are recorded and NOTHING can be done?
6 years ago
Max Provo, UT
Comcast service has been terrible. When I schedule a meeting with a technician to come the next day nobody shows up and when I call comcast to inquire I am notified that I do not have a an appointment. To avoid that kind of situation again I have them email me after re-scheduling a meeting with a technician to come the next day. I contacted comcast the next morning to cancel the meeting I had for that day until I had figured out if I absolutely need a technician (because apparently comcast charges $100 fee if the technician comes out and doesn't find any issues with comcast equipment) and the support gal on the other line says that yes I have an appointment scheduled for tomorrow and that she can cancel it. The first time I scheduled an appointment I was left hanging because no one from comcast fulfilled the request and the second time I schedule an appointment they make it for the wrong day...………...amazing service comcast!!!!!
6 years ago
Geri Saint Simons Island, GA
I would have given Comcast none if I could. We are without internet, TV, landline phone for 4 days. We have continuously called customer service and they can't understand us or we can't inderstand them (language problem) We have done the online chat with promises to check it out and would definitly call back, no call back. Thank goodness we Have Verizon for our cell phone service. If in fact a serviceman does not show up as promised etween 1 & 3 today, we will bundle all of this comcast junk up and drop it off at the comcast headquarters.
ATT here we come even if it means a change in our e-mail addresses.
COMCAST YOUR CUSTOMER SERVICE IS THE WORST EVER!
6 years ago
AWatson Denver, CO
If I could I would leave 0 stars for this company. This is the worst customer service I have EVER received. They are obviously trained to try and trick you into paying more, and then tack on extra charges at every single opportunity and do not tell you. I tried to cancel my service and they extended it one more day so that I had to pay for an entire extra month of service I wasn't using. They are extremely frustrating and difficult to deal with. On top of that, we NEVER received the speed of service that was promised, and their only solution was to tell us to replace the modem, which we did several times (and it was a freaking nice modem).
6 years ago
Ken Modesto, CA
I had an experience was not good, Long story short the Comcast Xfinity sales rep stopped me and asked if I was a customer and I stated i had internet only which is really fast. So they ask me what TV service I have, Dish Network, so she says I can save you a lot of money and double your internet speed to 100mbs. You get all these channels and bla bla blah. So I took home the sheet that had the channels listed in this package mostly indicated all of the channels I care about and the ones my wife watches. Also I was told I could Stream TV off the cloud based server that I had recorded and watch them from any device. I said sounds good to me I'm always game for saving a few bucks and getting more than before. So I do a self install hook it all up and everything works. No HD, Picture is Crap Internet is slower, cant hook up or stream from the ROKU device?? so Three Hours later talking to people who have issues understanding english and the website which is no help I tried again this morning, 2 hours on the phone was disconnected several times but Customer service wanted me to "RATE" the level of service? So I finally get through to a person at Customer Loyalty that speaks good english and understands my multiple issues with the service and what I was promised during the sale contact. She tells me HD is extra and there are Network FEEs, Regional Sports Fees, so it turns out to be 40.00 more that I was originally was quoted. However I had to bring the Box back for a real DVR as this one only records 20 hours?? and the other box gets HD. I assumed that this what the original equipment was who has Standard Definition? Who has this in 2019? even the Oil change outfit waiting room had good TV? So I go to the Xfinity Store and the Reps says why dont you get the Home Security package Phone and they will add HBO / Starz Cinemax and Wait for it, up to 400mbs internet. He says Xfinity is taking my money??? anyway after interrogation he admits that after the 12 month intro period the price goes up Alot. So I opt for the box that I came in to exchange initially, take it home and the remote does not work, so back to Customer service with another Rep from outside the country cannot resolve the problem. So needless to say after many wasted hours I am returning the equipment tomorrow. They better not want an early termination fee, I will yell obscenities at them and video tape it and put it on you tube.
6 years ago
Steve Erickson Romeoville, IL
When the tv and equipment is working is fine, but mine is going out and in. After being a customer for many years their always looking to charge you more. Wasting so much of my time with their automated telephone service and technical services. A total failure for their customer services, one representative says one thing one day and next day they tell you something totally different and want to charge you for their rental equipment, the DVR box.
Totally disappointed customer here!!!
6 years ago
Steve Logan Houston, TX
If i could give zero stars i would. I've been a Comcast customer for many years. Unfortunately they are the only option in my area. The service is bad (their people try hard to be nice, but the level of competent service is bad).
We've had to replace the modem over 10 times (that's their go-to-move), and every technician that comes out says "i don't know what the prior tech did, but it's all wrong". We have to call at least every other month.
Our internet hasn't been working well for years, but for the past 3 months it's been almost unusable. It goes out 30+ times every day and when it is up it is very slow (we used to get over 200mps, now it's less than 30).
We tell them the issue is with the box on the pole or the main Node, but they keep sending out a basic tech who doesn't have the authority to do either of those. We specify what is needed, the customer service says they specify the proper level of technician to come out, but every time it's the same.
I know it's tough to make everyone happy when you have a large company like Comcast, but it is almost comical (if it weren't so frustrating) on how poor their product and service are. While i don't want to move to AT&T (they are about as bad), at some point i'll need to give it a try.
They have said for two weeks they will call me back, but after my calling them 3 times to follow up, no resolution.
6 years ago
Eve Prater Glade Spring, VA
I would have left less stars if I could have, This company is a joke. We have been loyal customer since 2008 and paid over $200 a month for services. We have already waited 5 days for a technician and he goes to the wrong house, apparently this genius goes to the only trailer ( I live in a house) without any vehicle in the driveway and then when no one answers the door, he leaves. I mean we have been without T.V., internet, and home phone since Thursday so of course someone is waiting for you, but of course it's your company's fault again so we get moved to the back of the line again and now your company is saying 3 more days to get service restored. This is the sorry company and customer service I have ever seen and I will let everyone I know and any social media that I see I will be sure to let them know how bad your company is #comcastsucks
6 years ago
Matthew Atwood West Warwick, RI
They are the worst company they locked us into a new contract we didn't authorize and threaten breach of contract when there the ones guilty of that they think they owne us cause we dont have anouther provider but there wrong im going to sue for breach of contract,fraud ,and poor service they gave us two boxes neither worked and there is no sound!!!then they have the nerve to say its our t.v I bought a new one same thing!!So breaking a contract by renewing a contract without auto renewal ever in place by renewing then refusing to fix the problem...poor service no sound all they train there employee's is to lie be rude and talk you into "The Deal" all ways saying how you'll save money personally I got one thing to say to them...#### #!!
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6 years ago
Laura Quincy, FL
A huge rip off! If I could find another company that provides service in my area I would! They charge you two months in advance so that they can turn off your service and charge u additional fees. Late fees etc. I'm never late paying my bill, yet they always find a way to interrupt my service. And don't do auto payments, they charged my card after they received their initial payment and claimed it was authorized by some unknown caller. Now they're telling me my service will be interrupted after they just received two payments just two days ago! If they keep scamming me I will be suing! This is ridiculous!
6 years ago
Heather Port Charlotte, FL
I have been on the phone with these people for over four hours today they keep hanging up on me I was promised Services since my son and disability if I pay the remainder of my bill back in June they kept telling me when they put me back to billing that they were going to honor these Services they were going to dispute the charges on my previous Bill and move a silver they have not done that I'm sitting here with no internet for my kids for their school paying an obscene amount I've had them for 2 years I also pay for another account in my name over at my mother's house I have paid for this account here at my house now and at my old house they never give me the promotion for moving when it was going on I referred them out I never received my $100 gift card I got laughed at and hung up on by a supervisor they've kept me on the phone for over 4 hours nothing is getting handled I do not recommend this company they just give you the go around nobody is handling anything that they promised they would they've got my fiance and tears and they overcharged me $300
6 years ago
Candicane Houston, TX
On 07/26/19, I spoke to Tyrone requesting a extension which left me totally confused. First, I asked if the requested change of due date was approved. Tyrone stated he did not know if it was approved but I could request a change of due date online. I replied " the request was processed but I did not get any response whether it was approved or denied. I explained why I needed the due date change. After a few minutes talking to Tyrone, I guess he finally checked on the request for the due date change.
The extension for payment was discussed in which the call ended with me scratching my head as to what the resolution was.
1 - Tyrone stated he would process a promise to pay until 08/05/19 to avoid interruption.
2 - Then asked what date I wanted to extend payment to....I responded 08/10/19...Confused
3 - Tryone states he could extend/promise to pay to 08/11/19 in case I run into any issue. Then said if your services are interrupted, give us a call. I said " I thought you stated up til 08/05/11 there wouldn't be any interruption"... What??!..Not making sense
4 - Tyrone continued to say now we can do a future payments that assure you service are not interrupted....I'm TOTALLY CONFUSED.
Unfortunately, I'm not feeling comfortable with the information provided and not getting a definitive resolution. It is issues like this that prompts me to file complaint with agencies for assistance when the issue can be resolve on the first call.
I need your assistance with the following:
- Was the Due date Change "Approved"?
- When will it be effective?
- Was the extension approved? If so, when will the payment be due on the account?
- Is it 08/05/19 or 08/11/19?
- Lastly, I really would like to understand why Tyrone could not explain the process with a definitive answer.
It's taken over year for Xfinity/Comcast to provide my services correctly but there seems to be with training agents. My observations are:
- The agents do not know exactly how to use the resources to create a One and Done call
- AHT seems to be the number one concern instead of the customer experience.
- If they do not know the answer, they'll provide any answer to get the customer off the phone.
- The agents will tell you quickly what they can't do verse what they can do which frustrates the customer.
With the issues mention above, the end results is escalated calls and customer filing with outside agencies to get an understanding and definitive resolution.
6 years ago
John Northampton, MA
I’m currently in the process of moving and wanted to switch ISP. I had ATT for 8 years and felt it was the right time to move on. I called Comcast around August of 15th to schedule for wifi, cable, and xfinity home on August 24. When the technician came, he said that because my area is new the wires aren’t fully activated until August 30th and so I have to reschedule. Okay, fair enough I’ll wait another week if i means I get better internet and cable. So I scheduled for September 4th. Today, I called back to add 2 security cameras to the package. Everything went smoothly until I hung up the phone. I got a notification from xfinity saying my appointment had been changed again to September 13. This was done without me knowing and my consent. I’ve been trying to call back and get an explanation for the last 4 hours and all they could tell me was “we’re sorry, we can’t do anything so deal with it.” For a first time customer this whole experience has been incredibly frustrating. I’m disappointed because I was looking forward to using xfinity. Now I will probably have to get back to att because I don’t think I can wait another week. Is there anything I can do?
6 years ago
Chelsea West Springfield, MA
On demand often stops working many times right in the middle of the show or movie being watched. Oh but you can resume watching in a few hours so don’t worry :|
They offer a package with x channels and networks that you’d expect to get while you are in a contract paying your bills. Nope! Xfinity will remove any network in your “package” at anytime and move it into the package above yours. The internet is horrible and every time we upgrade or upgrade equipment it seems to get worse.
Back to on demand... you better watch the shows soon after they air. Random shows with in a series are not viewable or only viewable for a short period of time before removed. You may be able to watch a show on demand for months... next day you have to pay for them because they are no longer aired in a format in you package. It’s all b.s! Xfinity ‘s a scummy company with shady and often times just unethical tendencies.
6 years ago
Anonymous Lincoln Park, MI
It has been 3-4 months of constant arguing with Comcast over my services. I pay my bill, but the service is not provided. I pay for 125mb and only receive 30ish. They try to charge $70 to investigate the issue, they try to re-charge for resending a tech out after the first one failed to resolve the issue, the refuse to credit the account for lost time, they are THE WORST. Finally, after 3 months they agree to close my account for $90. I argue the charge considering I did not have services to begin with. After weeks of arguing they finally waive the $90 and close my account. However, I was credited money (after 4 months of arguing with many many agents who are very rude) and now I am told I will not get the credit until the equipment is returned. Otherwise, I will not get a credit and they will turn me into collections. I was disgusted with their constant calling (daily) to receive the equipment, but they did not respond with such haste and persistence to fix my services. So, I finally turn in the equipment, but now they will not credit me my money. I have spoken to another 5 agents and argued with them all. Finally, I get to "Escalation" for the individual to be extremely rude and state they will not offer me another credit. which, they never provided the original credit....so???? Then they state they can escalate the call for a manager to contact me Weds-Fri, but something felt wrong. So, I call back and the next agent informs me that noone is going to call me because noone notated a follow-up call. So, now they have taken my money, refused to provide the services, tried to charge me to cancel, finally cancelled, then threatened me with collections, then refused to provide the credit they owed me for services not provided.
6 years ago
Stephanie Hialeah, FL
I have been comcast customer for more than 2 years unfortunately I had to move to another home and because of the new area Comcast doesn’t has service to my new house. I had a really bad experience with Comcast since I want to continue with their service but they don’t want to install the service to my house because is a “new area” but is not, this new house has been build since 2016 and the condominium next to my has their service. Now Comcast is penalizing me beucause I cancelled the contract but is not true they make cancelled because they don’t want to install the service in my new house. I really don’t recommend to anyone used Comcast since they lie to you just to get service witht them. They have horrible customer service.
6 years ago
JR Palm Beach Gardens, FL
I live in Palm Beach Gardens and had Comcast for last 6 years. They keep on increasing my bill it had gone as high as $200 + for the basic package, Cable, Internet & Phone. I finally pull the plug and went with the Internet option only and got myself a good Netgear cable modem. First 2 months went just fine, and then the internet service went from bad to worst. I would lose the service for hours at a time, I called & called and called and made all attempts to have this issue corrected. Since I work from home, it created a huge problem, as of now they haven’t been able to find out why the HFC (Hybrid Fiber-Coaxial) fiber optic node keeps on dropping at their end….
6 years ago
