Name: Finance of America
Rating: 4.6

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Verified Customer

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Paul San Quentin, CA

The customer service is excellent, they worked very closely with us. Honestly, working with Finance of America Reverse was easy.

5 years ago

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Verified Customer

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Anonymous San Francisco, CA

They did a very good job and the lady I am working with is excellent. She is always there for any questions and answers me right away.

5 years ago

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Linda Lathrop, MO

I picked them because they were the most willing to answer my questions. The agent involved was extremely helpful and understanding.

5 years ago

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Michael Spring Hill, FL

I didn't have any problems whatsoever. Everything went smooth and how it was supposed to go. They are friendly and knowledgeable.

5 years ago

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Verified Customer

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Earl Houston, TX

I called multiple times and they were patient with me and willing to answer any questions. It was very welcome and appreciated.

5 years ago

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Cathy Choctaw, OK

It was easy and didn't take much time to accomplish. We didn't have any problems or issues and they answered all our questions.

5 years ago

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Verified Customer

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Roberto El Paso, TX

All of the salesmen are helpful right away and give you an answer. It's a great company and you get results really fast.

5 years ago

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Mikel & Sheir Lowden Avon, IN

The person we worked with was very helpful. She answered all our questions and made the process very easy.

5 years ago

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Anneliese Foreaker Elgin, TX

By keeping the closing date as accurate as possible. don't tell clients by the end of this week and in actuality it is 3 weeks later.

5 years ago

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James Williamson Northfield, MN

Too much paperwork. Paperwork not written for the average person, leagal documents can be written so an most people can understand. Bet I signed my name 100 times.

5 years ago

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Verified Customer

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Cindy Benton Lexington, KY

Loved working with my agent, Randy H. He stayed right on top of everything & always answered my questions.

5 years ago

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Verified Customer

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STEVE LUX

ERNIE WAS VERY HELPFUL, BY STAYING INVOLVED. I LIKED HIM. IF I HAD TO DO OVER, I'D GO TO HIM. GOOD GUY.

5 years ago

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Judy Speicher

The guy I worked with was great in the beginning, but he got caught up in a new job and customer service went down hill.

5 years ago

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Glenn Altwein

Follow up with documents was very poor!! I still do not have a complete record of my transactions. In my opinion they are in violation of federal law. Don't do business with them!!

5 years ago

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Catherine Veenis

Have customer service reps who have more experience, know what they are talking about, and don't lie or make things up as they go along if they don't know the answer

5 years ago

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Jody Bailey

There were a couple a things we had to correct but that was just was lack of understanding of the procedure.

5 years ago

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Richard Parker

I liked the people I was dealing with. They seemed to give me some straight answers. It took a little longer than I felt that it should.

5 years ago

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Mary Singer

The customer service was great. They emailed the information I needed and helped with all I needed. It just went great.

5 years ago

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Dennis Norris

I had a very good person to work with from customer service. They took care of all of our needs as much as they could.

5 years ago

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Don Dubuc Reddick, FL

It was actually quite a hassle throughout the whole thing. It took for ever and just bounced around forever. The customer service is alright but they just didn't get anywhere.

5 years ago

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James Esposito Palm Springs, CA

The process was very difficult to be honest. The initial appraisal had a lot of errors and I was initially denied. The new appraisal I was able to manage and I qualified for.

5 years ago

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Gary from Florida Melbourne, FL

They were very friendly and everything they said turned out to be true. It was a good experience.

5 years ago

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Leon Tacoma, WA

The process was pretty easy, customer service is nice n kind.. definitely be bak for future loan.

5 years ago

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Charles Rice Aurora, CO

I really don;t know much about the company or my loan, very little to no communication with me... I don't know where my loan stands at this point and what my options are...

5 years ago

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Kay

Wish they had a secure customer web portal and an app. Communicating with them is totally antiquated.

5 years ago

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Fran Leone

I had just one agent that was personable, knowledgeable, and patient, as I had many questions.

5 years ago

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Harry Mimms

The young lady that I work with carried me through the whole process and without any problem.

5 years ago

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Lynn Kunkle

They did everything they said they were going to do. My agent did an excellent job.

5 years ago

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Bob Churchton, MD

When I had a question, they answered them right away. They're responsive and on top of everything.

5 years ago

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Paul San Jose, CA

Every question was responded to and the gal I worked with was good at explaining everything to me.

5 years ago

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Rick Richmond, IN

I needed to clear up some unpaid bills and hospital bills. They worked with me very well on it.

5 years ago

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Joe Austell, GA

I worked with several people and they were prompt in returning calls and sending me quotes.

5 years ago

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Michele Muncie, IN

It was the easiest process, they were easy to get ahold of and very knowledgeable.

5 years ago

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Alma Gregory Sapello, NM

Everyone with whom I talked to was extremely helpful and courteous.

5 years ago

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Judy Johnson Lynn, MA

The only good thing I have to say about any of the people that I dealt with was that they in general were polite. How to improve? They need to learn how to do their job.

5 years ago

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Cynthia Delafield Fort Lauderdale, FL

They made the whole thing easy and send a report every month

5 years ago

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John gulli

The man Tobin was very helpful and addressed all my concerns

5 years ago

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Ken Garcia

The customer service is always there and they take care of any problems.

5 years ago

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Rod Baldwin

The very nice salesmen helped me through all of the little things.

5 years ago

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Anonymous

The customer service representatives worked with me very well.

5 years ago

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Donna Du Quoin, IL

Everybody was knowledgeable and thorough. They seemed personable.

5 years ago

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Della Chelsea, OK

Stacy was very helpful and made it easy. She did all the work.

5 years ago

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Phillip Richland, MI

They did a wonderful job for my wife and in explaining things.

5 years ago

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Anonymous Wichita Falls, TX

They answered all my questions, and everything went smoothly.

5 years ago

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Michael St Louis, MO

Everything I needed to know was answeredby Finance of America Reverse.

5 years ago

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Allen Stevensville, MT

I like the people we dealt with, they were helpful and answered my questions.

5 years ago

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Norman Mankato, MN

This is the only reverse mortgage I have ever had but I think they did fine.

5 years ago

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Wendell OR

I felt comfortable like some of the weight of this whole situation came off of my shoulders it felt good to have someone on my side.

1 year ago

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Brett Schuller Lancaster, TX

They kind and very helpful

5 years ago

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Tonna Shady Point, OK

Answers all questions quickly

5 years ago